Providing the care and support you or your loved one needs

Transcription

1 About us, one of the largest home care agencies in New York state, has been providing the highest quality home healthcare services for over 35 years. Service area: Manhattan Queens Brooklyn Staten Island Bronx Putnam Westchester Long Island For more information on our home care services, call (866) or visit Northwell.ed/at-home. Providing the care and support you or your loved one needs Home health services: Registered nurses Rehabilitation therapists Infusion therapy Aides Social workers Geriatric care managers Hospice 22497b-6-18

2 Home is where you re most comfortable. So we re here to help you or a loved one recover from an illness, accident or surgery with specialized care right in your home. At, we provide a range of services and care support for you, a spouse, child or parent. This brochure outlines the home health services we offer throughout Manhattan, Queens, Brooklyn,. Experience, quality and service from a name you know and trust For more than three decades, Northwell Health At Home has been helping people just like you our neighbors. We re proud of our reputation for quality care and positive patient feedback. A perfect match When it comes to quality of life, the right home care provider can make all the difference. So we work hard to match you with a professional who will best meet your needs. Our specialists are carefully screened, trained and appropriately credentialed so you can feel safe and secure. Expect direct communication and personal service Our At Home staff members are devoted to what they do. And it shows in the quality of the services they provide. We want you to feel comfortable with our caregiving arrangement, so we keep the lines of communication open. We ll keep you and your family informed and will answer your questions promptly. Let s get started. It s easy! efficiently delivers the care you need. Simply call the number listed after each service described on the pages ahead, and we ll answer your questions and make necessary arrangements. 3

3 My nurse, Laura, was wonderful. She took such good care of me. She checked my blood pressure, made sure I understood how to take my medications correctly, and suggested useful tips to help me while I recovered. Registered nurses Millie N. Registered nurses Our registered nurses provide a broad range of healthcare services. Expect an initial evaluation to determine your needs. Your At Home nurse will work with your doctor to develop a plan and will coordinate any other home-based care or services you may need. Your nurse will teach you ways to manage your condition, including how to: Take medications appropriately Care for wounds and skin (cleaning and changing dressings) Give injections Administer infusion therapy (866)

4 When I found out my husband would still need therapy after he left the hospital, I was worried about how I d get him back and forth to appointments. His doctor suggested having the therapists come to our home. It worked out great. What a relief! Rehabilitation therapists Michele L. Rehabilitation therapists Our rehabilitation therapists can help you recover following surgery, injury, illness or an accident. Our comprehensive rehabilitation services may include one or more of the following: Physical therapist: to improve strength, flexibility, balance and coordination Occupational therapist: to help you maximize independence with activities such as dressing, bathing, grooming and eating Speech-language pathologist: to work with you to improve communication skills (866)

5 Every time I needed anything, any question answered, they were on top of it. The program took care of all my needs right at home. They are truly professionals. Infusion services Eric B. Infusion services We provide high-tech infusion services and specialized medications to you at home when you would otherwise need to be hospitalized. Our Infusion At Home Program is individualized based on your clinical status under the supervision of your primary care physician. Our infusion therapy includes: Antibiotics Pain management Chemotherapy Injectable drugs: Procrit, Neupogen, IV Lasix Total parenteral nutrition Enteral nutrition Hydration IVIG (intravenous immunoglobulin) IV Solu-Medrol Infusion Services (866)

6 After my dad s surgery, he still needed help getting around, bathing and tidying up around the house. I work full time and have two kids, so I just couldn t give him all the support he needed. Dad s home health aide was the answer and met our needs perfectly. Aide services Marie T. Aide services Our home health aides provide care, support and services to help individuals maintain independence while offering relief to caregivers. First, a registered nurse will meet with you and then will consult with your doctor to determine the appropriate level of care. A schedule to meet your needs will be planned from a few hours a day to around-the-clock care. Depending on your unique situation and requirements, your home health aide caregiver can assist with: Bathing Dressing Walking Laundry Medication reminders Light housekeeping Healthy meal preparation Northwell Health At Home Aide Services (914) Bronx, Westchester and Putnam (718) Staten Island (516) Nassau and Suffolk Affordable self-pay rates are also available

7 Social workers Social workers Social workers can provide emotional support while assessing your needs for help with practical challenges. From helping you make and get to medical appointments to referring you to an agency that provides home-delivered meals, our social workers can advise you and your loved ones about how to navigate the confusing maze of community resources. Social workers are the team experts on: Finding community resources for your unique situation Options for long-term care and eligibility for financial assistance Where to find counseling services specific to your illness or injury Providing caregiver support Advance directives that support your values and goals (866)

8 As my mom s health and memory declined, she needed more and more help from me. I quickly became stressed and overwhelmed. Thank goodness I was referred to a Circle of Care geriatric care manager who knew exactly what we needed and the right people to call. It was such a weight off my shoulders knowing I had expert support. Senior services Veronica G. Senior services Senior Navigator Senior Navigator is a free telephone information, referral and assistance center that provides advice about a range of elder care issues. Nurses and social workers can refer you to appropriate medical and community resources. They have information about options and eligibility for financial assistance for long-term care and community agencies that offer counseling, transportation, housing and legal services. Circle of Care You may choose to contract for the services of a geriatric care manager (sometimes called aging life specialists ) from the Circle of Care Program. They are experts in helping families manage the daily challenges faced by older adults, especially with physical or memory issues. Adult children often find that a geriatric care manager can relieve the burden of arranging services and monitoring their loved one s safety and well-being. Expert guidance leads families to decisions that ensure quality care and an optimal life for those they love. Your geriatric care manager will conduct a thorough in-person evaluation, lay out a clear plan and coordinate the services that you and your family need. Geriatric care managers know how to get things done and will take care of all the details. They will coordinate with family members, doctors and other professionals, service providers from home care, and community agencies. (866) Most insurance plans do not cover Circle of Care services. However, we do offer affordable self-pay rates

9 Hospice services Hospice services Hospice care provides an array of services to people with advanced illnesses, as well as their families, so that they may remain in the comfort of their own home or nursing home. If a patient needs more advanced symptom management, inpatient care is available in a hospice facility, where staff members are available 24/7 to respond to questions or concerns. We accept most insurance plans, including Medicare and Medicaid. Our dedicated hospice team develops a personalized plan of care with the patient and their family, which may include the following services: Nursing visits Assistance with personal care by a hospice aide Medical care by a hospice physician or nurse practitioner Visits by a hospice volunteer Help securing medications, medical equipment and supplies Inpatient care Respite care Dietary counseling Emotional, spiritual and bereavement counseling Hospice Services (914) Westchester and Putnam (516) Nassau, Suffolk and Queens (718) Staten Island and Brooklyn Queens, Brooklyn, Staten Island, Bronx, Putnam, Westchester and Long Island 16 17

10 A network of care in your community Northwell Health is an award-winning network of hospitals and health services right in your backyard. We provide access to top doctors and a wealth of resources, including: Northern Westchester Hospital 400 E. Main Street Mount Kisco, NY (914) Phelps Hospital 701 North Broadway Sleepy Hollow, NY (914) Private Caregiver services When it s time to choose a private professional caregiver at home to help you meet your individual needs, choice and reputation matter. Northwell Health s team of experienced private health aides is here for you. And we ll bring the very best care right to your door. Westchester, Putnam and Bronx (914) Nassau and Suffolk (516) Manhattan, Queens, Brooklyn and Staten Island (718) Now a part of 18