UW Health Delivery System Innovation. ACOs and Bundled Payments: Moving Toward Population Health

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1 UW Health Delivery System Innovation ACOs and Bundled Payments: Moving Toward Population Health

2 The Structure of Health Care Reform Affordable Care Act Health care reform offers tools and incentives to achieve our vision Insurance Reform Delivery Reform More People Better Coverage Integrated Care Quality Focus Innovation Medicaid Expansion Exchanges Guaranteed Issue Kids < 26 Cost: MLR, Rate Review, M Care Adv. Prevention Benefits Prescription Drugs ACOs, Bundles Dual Eligibles Care Transitions Value-Based Payment Transparency, Data Sharing Fraud and Abuse CMMI Prevention Funds Pricing Reforms FQHCs Don Berwick, GPIN, Boston, MA, Oct. 17, 2012

3 The Challenge: Systems in Transition Current World FEE-FOR-SERVICE All about volume Reinforces work in silos Little incentive for real integration Future World VALUE-BASED PAYMENT Shared Savings Programs Bundled / Global Payments Value-based reimbursement Rewards integration, quality, outcomes and efficiency

4 A Framework for Change Health care reform bring tools and incentives to achieve our vision Keep getting better at what we re good at Caring for acute health needs Translating research to practice Training new professionals Rapidly add new capabilities Care coordination Teamwork Preventive care Use all the tools of reform Accountable care organizations Bundled care Patient-centered medical home Current strengths position us well Regional referral center Advanced treatments/clinical trials Stay on top in current system while we transition to new Build on current initiatives Primary care redesign Health Link optimization Transitions of care UWHIN/process improvement New facilities right care in right setting Panel management Disease registries ACO Responsible for quality and total cost of care for medically homed patients insured by Medicare Bundled payments Paid based on outcomes and total cost for an episode of care for example, a total knee replacement PCMH Coordinate care across the continuum for all medically homed patients

5 Strategies for Medically-Homed Population Patient-Centered Medical Home Care Management Case Management High-Risk Disease Management Disease Management Patient-Centered Medical Neighborhood

6 Provider Bills Banker FFS* Strategies for Regional Populations New Payment Model: Bundled Payments Acute-Care Hospital Rehabilitation Hospital Skilled Nursing Facility Extended Care Facility OP Diagnostic Center Bundled Payment Banker Pays each Provider Type at a Rate Negotiated Per Episode Bundled Payment Banker Bills Medicare Per Post-Acute Episode of Care OP Treatment Centers *FFS billing from providers enables data tracking for utilization and cost allows comparison of provider revenue through FFS and Bundled Payment systems Gosser Group, LLC. Blog.gossergroup.com, January 7, 2010 [accessed 21 Jan 2013]

7 The Work to Be Done Better Care Individuals Better Health Population Health Lower Costs Through Improvement Foundations of Change Longitudinal Care Episodic Care Primary Care Specialty Care Hospital Care Improve Access (Extended hours/same day appointments) (PCP-Specialist Agreements) Palliative Care Preventive Care (Outreach and Inreach strategies, centralized callers, patient self-scheduling) Transitions In Care Re-admissions GADC Other Hospital Acquired Conditions Patient-Centered Medical Home Care Management (Chronic/Disease Management; Case Management) (Registries, RN Protocols, pharmacists, educators, self-management, PCP-Specialist Agreements) (Coordination and management of complex patients) Bundled Payments Quality and Process Improvement (Care Model/PCR/Standardized Workflow; UWHIN/Lean/Acute episodic care) Patient- and Family-Centered Care (Patient Education/Self Management and Family/Caregiver Education; Shared decision making) Telehealth (evisits; Chronic care management) Culture that demands standard work and team-based care and sets clear expectations and awards (Physician Compact; P4P; gainsharing; aligned incentives; shared savings) Knowledge Management - Develop clinical decision support knowledge and EHR tools (CCKM) Robust Measurement and Reporting System: quality, cost of care, value index. Department, unit and MD level reporting (Scorecards; WHIO) ACO Legal Structure 7

8 The Work to Be Done Better Care Individuals Better Health Population Health Lower Costs Through Improvement Foundations of Change Longitudinal Care Episodic Care Primary Care Specialty Care Hospital Care Improve Access (Extended hours/same day appointments) (PCP-Specialist Agreements) Palliative Care Preventive Care (Outreach and Inreach strategies, centralized callers, patient self-scheduling) Transitions In Care Re-admissions GADC Other Hospital Acquired Conditions Patient-Centered Medical Home Care Management (Chronic/Disease Management; Case Management) (Registries, RN Protocols, pharmacists, educators, self-management, PCP-Specialist Agreements) (Coordination and management of complex patients) Bundled Payments Quality and Process Improvement (Care Model/PCR/Standardized Workflow; UWHIN/Lean/Acute episodic care) Patient- and Family-Centered Care (Patient Education/Self Management and Family/Caregiver Education; Shared decision making) Telehealth (evisits; Chronic care management) Culture that demands standard work and team-based care and sets clear expectations and awards (Physician Compact; P4P; gainsharing; aligned incentives; shared savings) Knowledge Management - Develop clinical decision support knowledge and EHR tools (CCKM) Robust Measurement and Reporting System Quality, cost of care, department, unit and MD level reporting ACO Legal Structure 8

9 Work to be Done: Initial Priorities Population Health PCMH medically homed patients High-risk disease management program (Heart Failure) Evidence-based practice tools (Heart Failure) Bundled care regional (and local) patients Measurement and Reporting 33 CMS Quality measures Cost analysis Total Cost of Care Predictive modeling (Heart Failure) Data-driven ID of high-risk and -utilization populations

10 How this builds on the work already being done UW Health has been building out Primary Care for years PCR has enabled the development of the care model/pcmh Integrated, population-focused primary care comp plan is 1 st in class Emphasis on PFCC Model Cost Management

11 Discussion What this means to patients and providers Goals of Delivery System changes Clear actions needed to achieve goals

12 What this means to patients/families Care will be coordinated across the spectrum, including outside UW Health Care experience is consistent Increasingly the focus is on health, not solely health care

13 What this means to providers Adjust to thinking about populations and team-based care Future is about taking on risk/responsibility for patients through the continuum of care Increased need to deliver the highest quality care at the lowest cost possible

14 Goals of Delivery System changes 1) Standard pt. experience across all sites 2) Coordinate care across the spectrum 3) Shift care to PCMH whenever possible 4) Reduce total cost of care 5) Align incentives with population health

15 Clear actions needed to achieve goals Fully develop true PCMH model Care management, starting with high-risk Standardization Total cost of care as a clear metric Align incentives with population health Unified operating calendar

16 Questions/Discussion

17 ACO Metrics

18 Measure # Domain Measure Title Method of Data Submission Patient/Caregiver Experience CAHPS: Getting Timely Care, Appointments, and Information Survey Report Perform Perform 2 Patient/Caregiver Experience CAHPS: How Well Your Doctors Communicate Survey Report Perform Perform 3 Patient/Caregiver Experience CAHPS: Patients Rating of Doctor Survey Report Perform Perform 4 Patient/Caregiver Experience CAHPS: Access to Specialists Survey Report Perform Perform 5 Patient/Caregiver Experience CAHPS: Health Promotion and Education Survey Report Perform Perform 6 Patient/Caregiver Experience CAHPS: Shared Decision Making Survey Report Perform Perform 7 Patient/Caregiver Experience CAHPS: Health Status/Functional Status Survey Report Report Report

19 Measure # Domain Measure Title Care Coordination/ Risk-Standardized, All Patient Safety Condition Readmission1 Ambulatory Sensitive Conditions Admissions: Chronic Obstructive Care Coordination/ Pulmonary Disease or Patient Safety Asthma in Older Adults (AHRQ Prevention Quality Indicator (PQI) #5) Ambulatory Sensitive Conditions Admissions: Method of Data Submission Claims Report Report Perform Claims Report Perform Perform Care Coordination/ Congestive Heart Failure Patient Safety (AHRQ Prevention Quality Claims Report Perform Perform Indicator (PQI) #8 ) Percent of Primary Care Care Coordination/ Physicians who Successfully EHR Incentive Patient Safety Qualify for an EHR Program Program Reporting Report Perform Perform Incentive Payment Medication Reconciliation: Care Coordination/ Reconciliation After Patient Safety Discharge from an Inpatient Facility Care Coordination/ Falls: Screening for Fall Risk Patient Safety

20 Measure # Domain Measure Title 14 Preventive Health 15 Preventive Health 16 Preventive Health Influenza Immunization Pneumococcal Vaccination Adult Weight Screening and Follow-up Method of Data Submission GPRO Web Interface GPRO Web Interface GPRO Web Interface Report Perform Perform Report Perform Perform Report Perform Perform 17 Preventive Health Tobacco Use Assessment and Tobacco Cessation Intervention GPRO Web Interface Report Perform Perform 18 Preventive Health Depression Screening GPRO Web Interface Report Perform Perform 19 Preventive Health Colorectal Cancer Screening GPRO Web Interface Report Report Perform 20 Preventive Health Mammography Screening GPRO Web Interface Report Report Perform 21 Preventive Health Screening for High Blood Pressure GPRO Web Interface Report Report Perform

21 Measure # Domain Measure Title Diabetes Diabetes Diabetes Diabetes Diabetes Diabetes Hypertension At Risk Population IVD IVD Heart Failure Coronary Artery Disease Coronary Artery Disease Diabetes Composite (All or Nothing Scoring): Hemoglobin A1c Control (<8 percent) Diabetes Composite (All or Nothing Scoring): Low Density Lipoprotein (<100) Diabetes Composite (All or Nothing Scoring): Blood Pressure <140/90 Diabetes Composite (All or Nothing Scoring): Tobacco Non Use Diabetes Composite (All or Nothing Scoring): Aspirin Use Diabetes Mellitus: Hemoglobin A1c Poor Control (>9 percent) Hypertension (HTN): Controlling High Blood Pressure Ischemic Vascular Disease (IVD): Complete Lipid Panel and LDL Control (<100 mg/dl) Method of Data Submission Ischemic Vascular Disease (IVD): Use of Aspirin or Another Antithrombotic Heart Failure: Beta-Blocker Therapy for Left Ventricular Systolic Dysfunction (LVSD) CAD Composite: All or Nothing Scoring: Drug Therapy for Lowering LDL-Cholesterol CAD Composite: All or Nothing Scoring: ACE Inhibitor or ARB Therapy for Patients with CAD and Diabetes and/or LVSD GPRO Web Interface Report Report Perform GPRO Web Interface Report Report Perform GPRO Web Interface Report Report Perform

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