Director of Operations

Transcription

1 Jb Title: Department: Supervisr: Directr f Operatins Administratin Practice President Pediatric Assciates f the Nrthwest: Pediatric Assciates f the Nrthwest is dedicated t prviding the highest quality pediatric care in a cmpassinate, independent, business-minded practice while maintaining a culture f kindness and cllabratin fr all. We are the first natinally recgnized Pediatric Medical Hme in Oregn and include thirteen pediatricians, a pediatric nurse practitiner, fur licensed psychlgists, a registered dietitian, and a lactatin cnsultant. General Overview: Dynamic, passinate, and mtivated Directr f Operatins needed t lead an innvative, fast-paced pediatric practice. Invlves intimate knwledge and invlvement in day-t-day flw and functins f the clinic. Interacts regularly with all levels f the rganizatin. Evaluates current needs and trends t guide the practice in strategically planning fr the future. Cllabrates with the President, physician leadership, and management team t establish and execute practice-wide strategy, gals, bjectives, and pririties. Ensures practice s financial viability. Direct Reprts Wrks in a Dyad Supervisry Mdel with President, Chief Medical Officer, and Chief Financial Officer t supervise managers with practice-wide respnsibilities including: Directr f Nursing Directr f Clinical Services Finance Manager Technlgy Manager Marketing Manager Tigard Site Manager Prtland Site Manager Essential Jb Respnsibilities: General 1

2 Develp and execute strategic and perating plans. Oversee practice-wide peratins. Ensure patient/family satisfactin and custmer service. Respnsible fr leading practice-wide human resurces. Actively leads r participates in the fllwing cmmittees: Operatins Cmmittee (chair) Executive Cmmittee (participant) Medical Hme Wrk Flw (MHWF)/Quality Cmmittee (participant) Technlgy Cmmittee (participant) Wrkflw Cmmittee (participant) Marketing Cmmittee (participant) Practice-Wide Leadership Supervise/mentr managers with practice-wide respnsibilities. Hlds regular meetings with physician(s) and clinic managers t determine clinic needs and assess prgress with rganizatinal gals/bjectives. Respnsible fr analyzing and negtiating vendr cntracts. Act as Privacy Officer and ensures practice s cmpliance with State/Federal laws Establishes gals and bjectives t fster a wrkplace culture f psitivity, prfessinalism, engagement, and respect at all levels f the rganizatin. Financial Management Cllabrate with physician/administrative leadership and present annual budget. Ensure budgetary discipline/cmpliance. Prfit/lss respnsibility. Keep physician(s) aware f ffice activity t include: Patient vlume trends Budgetary cmpliance Respnsible fr minimizing ffice verhead accrding t the accepted standards in the fllwing areas: Office waste Prper inventry system Facilitate cmparative "shpping" fr ffice and clinic supplies Overtime management Human Resurces Maintain a level f regulatry versight fr legal and human resurce matters. 2

3 Actively prmte and supprt diversity in the wrkplace thrugh staffing, prmtins, training and career develpment. Mdel respect fr diversity in the wrkplace. Encurage the prfessinal develpment and grwth f all emplyees. Prvide directin and set standards fr excellence in internal and external custmer service and patient care. Prmte prfessinal and curteus behavir with a creative apprach t prblem reslutin. Mnitrs changes in federal, state, and lcal emplyment laws t ensure the clinic s plicies and prcedures are in cmpliance with all regulatins; educate management team n human resurce best practices Prvide guidance and supprt t managers regarding persnnel matters Facilitate cmmunicatins with legal cunsel as needed OSHA/Safety Wrks with Directr, Clinical Services t ensure an OSHA plan is in place. Respnsible fr assuring prper waste f bi-hazardus materials Respnsible fr keeping up-t-date n OSHA regulatins Administrative Respnsible fr maintaining manuals and written materials as required by Federal and/r State regulatins. Respnsible fr maintaining vendr cntracts. Respnsible fr persnnel educatin n ethics and prfessinalism regarding prtected patient health infrmatin maintenance. Assure adequate insurance is maintained by wrking with Finance Manager and insurance agent(s). Liability/accident Cntents/structure Accunts receivable Medical Recrds/Imprtant papers Dwn time insurance (ffice clsed due t fire, structural damage) the physicians have their wn disability Other as necessary Cmmunity Liaisn Prfessinally represent the practice at varius lcal and reginal meetings. Act as a liaisn with: Patients Health Plans CPA Insurance Brkers 3

4 Pharmaceutical Representatives Vendrs Cntractrs Outside medical practices Hspital administratrs Children s Health Alliance (CHA) Perfrmance Requirements: Knwledge Knwledge f principles and practices f medical grup practice planning and management sufficient t manage, direct, and crdinate the peratin f an integrated pediatric medical/behaviral health practice. Knwledge f the purpses, rganizatin, and plicies f the cmmunity's health systems sufficient t interact with ther physician grups, hspitals, and health plans. Knwledge f pertinent Federal, State, and lcal laws, cdes and regulatins, including recent changes and curt decisins. Knwledge f principles and practices f effective human resurces management, training, and supervisin. Knwledge f the plicies and prcedures f a clinic sufficient t direct its peratins and t prvide effective patient care. In-depth knwledge f HIPAA laws and regulatins. Skills Skill in expertly navigating and reslving human resurce situatins. Demnstrated prject management skills-planning, rganizing wrk, delegating, and achieving gals and bjectives. Skill in prviding excellent custmer service t patients, and inspiring a custmer service-driven mindset amngst staff and prviders. Skill in exercising a high degree f initiative, judgment, discretin, and decisinmaking t achieve rganizatinal bjectives. Skill in listening, assessing situatins accurately, and taking effective actin in a timely manner. Skill in establishing and maintaining effective wrking relatinships with emplyees, plicy-making cmmittees, third-party payers, patients, and the general public. Skill in exercising judgment and discretin in develping, applying, interpreting, and crdinating departmental plicies and prcedures. Prficiency with using an electrnic medical recrds system. Cnfident use f Micrsft Excel, Wrd, PwerPint, etc. 4

5 Abilities Ability t effectively cmmunicate rally and in writing with all levels f the practice, cmmunity cntacts, patients, and general public. Ability t assume respnsibility and exercise authrity ver assigned wrk functins. Ability t establish and maintain quality cntrl standards. Ability t rganize, integrate, and priritize rganizatinal bjectives and deadlines. Ability t investigate and reslve HIPAA breaches, and ensure the practice s plicies and prcedures align with current laws and regulatins. Ability t travel between bth ffice lcatins and ff-site meetings. Ability t attend peridic mrning and evening meetings. Ability t maintain an excellent level f attendance and punctuality in accrdance with clinic standards. Ability t perate the fllwing equipment: Standard ffice equipment including cmputers, fax machines, cpiers, printers, scanners, multi-line telephnes, etc. Educatinal Requirements: Experience: Bachelr s degree in Health Care Administratin, Business Administratin, Health Administratin, Nursing r equivalent experience. Master s Degree preferred. Minimum seven years executive-level experience in a medical grup practice setting cmprised f seven r mre prviders. Five years f hands-n clinic peratins experience including leading supprt staff in the executin f peratinal and custmer service best-practices. Minimum five years human resurces experience. Private practice cmmunity-based pediatrics experience preferred. Prficient in electrnic medical recrds. Other Requirements: Ability t pass reference and backgrund check Nte: This descriptin indicates in general terms, the type and level f wrk perfrmed and respnsibilities held by the emplyee(s). Duties described are nt t be interpreted as being all inclusive. T apply: Please send resume and cver letter with Directr f Operatins in the subject line t HR@panwpc.cm. 5