IDAHO PROVIDER MANUAL UPDATES October 2018 Edition

Transcription

1 Glossary of Terms Page 16 Idaho Behavioral Health Plan Benefits Pages Optum Member s and Crisis Line Pages Optum provides crisis triage and counseling and emphasizes keeping a Member supported and in the community. This is accomplished through live counseling on the phone, coordination with applicable law enforcement, emergency room staff, mobile crisis Providers, and community resources as available. Optum Member s and Crisis staff generate a comprehensive log on a daily basis describing crisis calls received from Members. This report includes pertinent Member identification information, the nature of the crisis, and the Member s disposition. The log enables the Optum Care Advocate or Field Care Coordinator to contact Providers of Members who were in crisis. This ensures that the treating Provider knows to reach out to the Member, if the Member has not already contacted their Provider. Optum Clinical staff encourages Providers to meet with Members as soon as possible to ensure the Member s crisis has been resolved. Providers responsiveness to Members in crisis should include reviewing and updating the Member s existing crisis plan. The Provider should also assess the Member s ability to implement strategies to prevent a crisis in the future, and arrange follow up professional services. Added definition for Crisis (Mental Health) Re-ordered list to be in alphabetical order. Added Crisis Response and Psychoeducation to the list. This service provides crisis triage and counseling and emphasizes keeping a Member supported and in the community. This is accomplished through live counseling on the phone, coordination with applicable law enforcement, emergency room staff, mobile crisis Providers, and community resources as available and clinically indicated. Trained clinical staff work with Members directly on the phone to help keep them safe, assist them to manage symptoms and make plans with the Member to reach out for support from their Provider, NAMI, peer support, and other community-based resources. Hospitalization is only used when it is determined the Member is an imminent danger to self or others. Optum Member s and Crisis staff generate a comprehensive log on a daily basis describing crisis calls received. This report includes pertinent Member identification information, the nature of the crisis, and the Member s disposition. The log enables the Optum Care Advocate or Field Care Coordinator to contact callers the following day to ascertain their status and determine if further action is needed. This ensures that the caller has received clinical support if they have not already contacted their Provider. When clinically indicated, the Optum Care Advocate will make contact with the Member s Provider. Providers should speak with their members directly as soon as possible to ensure the Member s crisis has been resolved. Providers 1

2 IBHP Outpatient s Page 38 Child and Adolescent Needs and Strengths (CANS) Pages Initial In addition to the diagnostic assessment, to guide treatment for children and youth diagnosed with a Serious Emotional Disturbance (SED) and adults recovering from a Severe and Persistent Mental Illness (SPMI) and Serious Mental Illness (SMI), the clinician is required to administer a functional behavioral assessment such as the Child and Adolescent Needs and Strengths (CANS) assessment. Providers seeking to become certified to administer the CANS can register on the Praed website: tcomtraining.com The CANS is completed initially and then at a minimum of every 90 days to identify adjustments needed to the member s treatment plan. The CANS may be completed prior to the 90 day minimum in the event that changes in the member s condition warrant an update to the treatment plan. When a CANS update identifies that changes in treatment are necessary, then the member s treatment plan and Person Centered Plan, if the child has gone through the Independent Assessment process (See YES System of Care Definitions: Glossary of Terms) must also be modified. responsiveness to Members whether by phone or in person when there is a crisis should include reviewing and updating the Member s existing crisis plan. The Provider should also assess the Member s ability to implement strategies to prevent a crisis in the future. Providers should arrange follow up professional services and contact the member to ensure no further assistance is needed. Initial In addition to the diagnostic assessment, to guide treatment for children and youth diagnosed with a Serious Emotional Disturbance (SED) and adults recovering from a Severe and Persistent Mental Illness (SPMI) and Serious Mental Illness (SMI), the clinician is required to administer a functional assessment tool. The Child and Adolescent Needs and Strengths (CANS) assessment is the functional assessment tool used for children which will be required after July 1, Optum does not mandate a specific functional assessment tool for Adults, but one is required to be used. Providers seeking to become certified to administer the CANS can register on the Praed website: praedfoundation.org. The CANS is only reimbursable if administered on the ICANS platform, which is owned and operated by the Division of Behavioral Health. For more information on ICANS, visit icans.dhw.idaho.gov. If the Member is not going through the Independent Assessor (Liberty Healthcare), the network Provider will administer the initial CANS and the subsequent (90 day) updates to identify adjustments needed to the Member s treatment plan. The CANS may be updated prior to the 90 day minimum in the event that changes in the member s condition warrant an update to the treatment plan. If the Member has 2

3 No Required Page 43 Case Consultation Page 43 Crisis Response Page 44 Individualized BH Treatment Plan Page 44 Case Consultation is to be conducted between two professionals from two different entities If both parties are network providers from different entities, then both parties can be reimbursed for case consultation. Case Consultation may be completed without the member or their family member being present. Individualized BH Treatment Plan Teaming Approach Treatment planning is the process of developing an individualized plan utilizing the teaming approach between the clinician and the paraprofessional to also include youth and family engagement in the treatment planning process. a Child and Family Team, clinicians should collaborate with the Person Centered Plan Coordinator to determine who will complete CANS updates and how the updated results and treatment plan will be shared with other members of the child s treatment team. When a CANS update identifies that changes in treatment are necessary, then the member s treatment plan must also be modified. If the child has gone through the Independent Assessment process (See YES Definitions: Glossary of Terms) the Person Centered Plan must also be modified. Added H0030 Crisis Response and H2027 Family Psychoeducation Case Consultation is to be conducted between two professionals not in the same agency If both parties are network providers from different entities, then both parties can be reimbursed for case consultation. Behavioral health clinicians in integrated clinics may bill for consultation time utilized to integrate medical care for the member with the medical professionals within their agency. Case Consultation may be completed without the member or their family member being present. Added section on Crisis Response Individualized BH Treatment Plan Teaming Approach (Skills Building/CBRS) The teaming approach is the process in which the independently licensed or Master s level clinician under Supervisory Protocol Skills Building paraprofessional, Member, and family work together to develop an individualized Skills Building/CBRS treatment plan. The purpose of this process is to ensure that the 3

4 Family Psychoeducation Pages Prior Required Descriptions Pages Prior Required Descriptions Page 48 Threshold s Partial Care s Skills Training and Development (Partial Care) is a structured ambulatory program of therapeutic interventions offering less than 24-hour daily groupbased care delivered by an independently licensed clinician or a Masters Level Clinician operating under supervisory protocol. H0031 HN BH Assessment, by a qualified paraprofessional for peer support, family Skills Building paraprofessional is receiving adequate supervision in creating an appropriate treatment plan for the member. This process also allows the supervising clinician to be able to gain a clear, clinical understanding of the case he or she is overseeing. The paraprofessional must team with an independently licensed or Master s level clinician under Supervisory Protocol. This may occur within the same agency and both individuals may bill for teaming. If a Member is receiving therapy and Skills Building/CBRS at different agencies, the paraprofessional may also team with a treating clinician from another agency and both may bill for teaming. Clinical supervision under Supervisory Protocol still applies. Case Consultation may also occur prior to teaming between two clinicians from separate agencies. Added Section on Family Psychoeducation Revised entire section for Skills Building/CBRS. Added a link to a Quick Reference Guide for providers treating patients recently released from an inpatient stay or incarceration. Partial Care s Skills Training and Development (Partial Care) is a structured ambulatory program of therapeutic interventions offering less than 24- hour daily group-based care delivered by a licensed, qualified professional. H0031 HN BH Assessment, by a qualified para/professional with a cumulative threshold 4

5 Page 52 Threshold s Descriptions Pages s (YES) Page 108 s (YES) Page 108 s (YES) Pages s (YES) Page 111 support or CBRS services as well as for Case Management have a cumulative threshold of 10 units that is available per Member per calendar year; If additional BH Assessment s are necessary, they must be prior authorized and Providers should contact Optum and speak to a Lead Care Advocate at and press 1. s (YES) A YES Class Member is defined as an Idaho resident who has a serious emotional disturbance (SED), is under the age of eighteen (18), has a diagnosable mental health disorder based on the Diagnostic and Statistical Manual of Mental Disorders (DSM) and has a substantial functional impairment determined by the Child and Adolescent Needs & Strengths (CANS) assessment. 1915(i) Waiver Person Centered Plan Providers may provide state plan services to children or adolescents who are Medicaid eligible prior to the Person Centered Plan being finalized. However, Respite cannot be provided until the Independent Assessment and Person of 10 units that is available per Member, per calendar year; If additional BH Assessment s are necessary, they must be prior authorized and Providers should contact Optum and speak to a Lead Care Advocate at and press 1. Added section on Community Crisis Intervention. Medicaid SED Program The Medicaid SED Program refers to a specific population within the YES. These YES Class Members are individuals who are eligible for Medicaid under the 1915(i) State Plan Option. Please read below for further definitions of the YES System of Care and YES Class Members. 1915(i) State Plan Option Person Centered Plan Providers may provide state plan services to children or adolescents who are Medicaid eligible prior to the Person Centered Plan being finalized. Once the Person Centered Plan is completed, Respite must be included for the Member to continue receiving the service. 5

6 Medicaid SED Program s: Benefits, Requirements and Access to Care Page 112 s (YES) Additional s Available Page 113 Centered Planning process is complete and only if Respite is included on the Person Centered Plan. Prior authorization requirements will apply to some Medicaid benefits and medical necessity requirements will apply to all Medicaid benefits. Respite Care Qualified providers of Respite services must be employed by a credentialed Optum network provider, be at least 21 years of age, be at least a HS Graduate or have a GED, and have completed the required Optum Respite Training on Relias. Members who have been found eligible for Medicaid SED Program services have access to all medically necessary services that are included in the Idaho Behavioral Health Plan. These services include comprehensive diagnostic assessments, treatment planning, case consultation, psychological and neuropsychological evaluations and all of the outpatient behavioral health services available to include psychotherapy, family therapy, group psychotherapy, pharmacological management, Skills Building/CBRS, as well as outpatient psychiatric services. Please see the Level of Care Guidelines for Outpatient s and the Provider Manual for details related to services not listed in this YES Medicaid s Provider Manual Section. Prior authorization requirements will apply to some Medicaid benefits and medical necessity requirements will apply to all Medicaid benefits. Respite Care Qualified providers of Respite services must be employed by a credentialed Optum network provider, be at least 21 years of age, be at least a HS Graduate or have a GED, have a CPR certification, and have completed the required Optum Respite Training on Relias. Members who have been found eligible for Medicaid SED Program services have access to all medically necessary services that are included in the Idaho Behavioral Health Plan. These services include comprehensive diagnostic assessments, treatment planning, case consultation, psychological and neuropsychological testing, psychotherapy services, family therapy, pharmacological management, Skills Building/CBRS, and support services. Please see the Level of Care Guidelines for Outpatient s and the Provider Manual for details related to services not listed in this YES Medicaid s Provider Manual Section. 6