The 5Cs of home modification in an

Transcription

1 The 5Cs of home modification in an insurance setting: Collaboration, Client Focus, Calibre, Cost, Compliance. Presented by Aaron Stowe, Specialist home modification project manager, Architecture & Access.

2 Introduction It s never been a more exciting time to be a home modification service provider. Emergence of specialities in a range of professions in modification teams: Occupational therapists, Designers building, landscape and interior, Project Managers, Builders etc. Specialist knowledge and skills include: Responsive to the needs of people with different experiences of disability and ageing, Fluent in the application of universal design principles, National Construction Code and standards related to access in the residential setting, Applied construction knowledge and practice, Committed to delivering home modification solutions that result in improvement in safety and independence for the client, their family and carers. Practice standardsfor whole team needed to articulate best practice, and improve consistency in outcomes. Collaboration, Client Focus, Calibre (Quality), Cost and Compliance.

3 Quick case studies The ramp, The bathroom, The house.

4 . The ramp

5 . The ramp

6 . The ramp

7 . The ramp

8 . The bathroom

9 . The bathroom

10 . The bathroom

11 . The bathroom

12 . The home

13 . The home

14 The home

15 The home

16 The home

17 The home

18 . The home

19 . The home

20 . The home

21 The home

22 The home

23 Collaboration

24 The team

25 . The team

26 . The team

27 . The team

28 The team.

29 The team.

30 Collaboration Practice Standards Practice standards for all team members: Effectively communicate with team members to share relevant information and advice within the scope of the role, Demonstrate participation and leadership in developing a culture of collaboration within the team, Engage all members of the team in collaborative practice and decisionmaking, Build and maintain professional relationships with team members, including with the person with disability and their family.

31 . Collaboration

32 . Collaboration design development

33 . Collaboration

34 . Collaboration

35 Collaboration

36 Collaboration

37 Client Focus

38 Client Focus Practice Standards Practice standards to apply to all team members: Convey information about roles and responsibilities of all team members to the person with disability and their family, Provide support and information in accessible formats to encourage people with disability to be active participants in their project, Consult with people with disability to integrate their input into the development of the design solution, Practise in a way that recognises the individual circumstances, needs and values of the person with the disability, Maintain consultation and provide feedback throughout the design process.

39 Client Focus Margie

40 Client Focus Margie

41 Client Focus Margie

42 Client Focus Margie

43 Client Focus Margie

44 Client Focus Margie

45 Client Focus Margie

46 Client Focus Margie

47 Client Focus Margie

48 Client Focus Margie

49 Client Focus Margie

50 Client Focus Margie

51 Client Focus Margie

52 Client Focus Margie

53 Client Focus Margie

54 Client Focus Margie

55 Calibre (Quality) Practice standards Quality standards assure service and outcome consistency: Having, or working towards having, a quality system in place, Inviting people with disability, families and carers to participate in project evaluation, Conducting or participating in audits to identify quality issues within the service or contractor s business, At system level regular evaluation to ensure the service is delivering the required outcomes and meeting people s needs.

56 Quality Example Client Feedback Improving our services: Developing more resources for people, to assist them to visualise design solutions, Setting up relationships with regional builders because people prefer to source locally, Allowing more time for people to go over their contract before signing.

57 Cost Practice standards Cost practice standards for all parties: Develop a scope of work including accurate cost estimates, Agree on the cost management in consultation with the project manager/insurer, Ensuring variations are in writing, accurately described, costed and state the impact on the project, Service agreements and tenders to be inclusive of cost on all inputs.

58 Cost Project Level Cost increases after project approval usually relate to: Poor cost estimation and scoping at assessment stage, Design-related issues, Variations to the contract (most are avoidable). Poor execution or non-compliance,

59 Compliance Practice Standards Compliance practice standards for all parties: Use registered practitioners to undertake work, Undertake all work in compliance with the National Construction Code and state-base laws and regulations, Undertake all work with reference to relevant and applicable Standards inclusive of AS1428 as it applies to the individual residential project requirements, Administer domestic building contracts as required by law.

60 Compliance Project level Engage registered and experienced builders, Use a reputable building surveyor/certifier, Brief sub-contractors onsite to ensure they are clear about expectations, Ensure certificates of compliance are provided, Project manager to sign-off at key stages.

61 Next steps Practice standards are important for the team to recognise and meet the required standard of service delivery within the scope of our roles. Develop an over-arching set of practice standards to guide practitioners, individual projects and the service sector as whole. Utilise the pre-existing standards already developed by the various bodies for each practice area, and devise or adapt others where needed, Collaboration, client-focus, cost, quality and compliance are good areas to implement practice standards for significant impact on project outcomes.

62 Questions