Understanding the Hospice Medicare Benefit

Transcription

1 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Understanding the Hospice Medicare Benefit Lisa Meadows/MSW Accreditation Commission for Health Care Play the 2018 Conference Post to Win Game for a chance to win different prizes each day! 2018 California Association for Health Services at Home 1

2 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Objectives Review the continuum of care to determine the type of care needed by your patients Review the eligibility criteria for the hospice Medicare benefit Review the covered services provided by the hospice Medicare benefit Review the discharge, transfer and patient revocation requirements May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 3 Continuum of Care Short-term management of an acute or chronic illness Medicare benefit Intermittent, skilled care geared towards independence Medicare benefit Homebound Acute Home Health Terminally ill individuals, curative measures are no longer an option Medicare benefit Do not have to be homebound Hospice Longterm care Long-term or short-term option Medicare/Medicaid benefit May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 2

3 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Cycle of Illness To understand where someone is at, you have to know where they have been Hospice care is an alternative approach to health care Traditional health care focuses on the curative aspect of disease; hospice focuses on the palliative aspect of the disease process and that the disease process will lead to death May 22-24, 2018 CAHSAH CHAPCA Annual Conference 5 Continuum of Care Acute hospitalization Short term, curative approach to the disease process Post acute services Home Health Short term, intermittent, skilled service driven Medically necessary, must show progress towards identified goals Episodes of care Long term care Skilled nursing facilities Limited Medicare benefit Assisted living facilities No Medicare benefit May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 3

4 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Continuum of Care Hospice care Patients who are anticipated to live less than 6 months Focuses on the palliation, relief of, the physical, emotional, psychosocial, and spiritual symptoms associated with dealing with a terminal illness It is not skilled service driven as home health is but requires the professional skills of an interdisciplinary team for the most effective pain and symptom management Unlimited benefit; per diem benefit Patients do not need to be homebound Election of the hospice Medicare benefit waives traditional Medicare benefits May 22-24, 2018 CAHSAH CHAPCA Annual Conference 7 Birth of Hospice Dame Cicely Saunders, 1967, St Christopher s Hospice Came to the US in 1974 Volunteer organization designed to provide an alternative to individuals who were terminally ill, primarily cancer diagnosis Self determination To where people wanted to die How people wanted to die Non traditional medical model, where the physician is not the decision maker but the patient is the decision maker Expanded to other diagnosis Expanded to other settings May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 4

5 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Hospice Regulations Medicare Conditions of Participation (CoPs) Applicable to the hospice program Medicare billing requirements Applicable to Medicare beneficiaries Applicable to most Medicaid beneficiaries State licensing regulations May 22-24, 2018 CAHSAH CHAPCA Annual Conference 9 History of the Medicare Benefit The worst and the best thing that happened to hospice care: Hospice Medicare benefit established in 1983 Prior to the Medicare benefit; hospice care was provided by volunteers; access to care was limited May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 5

6 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Eligibility Medicare beneficiaries are eligible for the hospice Medicare benefit based on two conditions: Patient has Medicare Part A Have been determined to be terminally ill Life expectancy of 6 months or less Medicare benefit period is: An initial 90 day period A second 90 day period Unlimited 60 day periods May 22-24, 2018 CAHSAH CHAPCA Annual Conference 11 Hospice Benefit The hospice Medicare benefit reimburses the Medicare certified hospice based on the patient s level of care, per diem benefit Routine General in patient (GIP) Respite Continuous Regardless of services utilized, the per diem rate is reimbursed on the level of care May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 6

7 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Levels of Care & Services Levels of Care: Routine home care General in patient, short term pain and symptom management Respite 5 days for psycho social support (can charge a co insurance) Continuous Care for short term crisis management Eight consecutive hours of care Starting at midnight Primarily provided by nursing May 22-24, 2018 CAHSAH CHAPCA Annual Conference 13 Levels of Care & Services Core and Non Core Services Core: Provided by employees Physician (only core that can be contract) Social work Counseling Bereavement Spiritual Dietary Non core Physical therapy, Occupational therapy, Speech language pathology Aide services Volunteers May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 7

8 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Levels of Care & Services Durable Medical Equipment As it relates to the palliation of the primary diagnosis and related conditions Medications, supplies and biologicals As it relates to the palliation and management of pain and symptoms of a patient s terminal illness and related conditions and is included in the plan of care Include over the counter medications Hospice providers can charge a co insurance Other services The hospice is responsible for providing any and all services indicated in the plan of care as reasonable and necessary for the palliation and management of the terminal illness and related conditions May 22-24, 2018 CAHSAH CHAPCA Annual Conference 15 Certification of Terminal Illness Initial Certification of Terminal Illness (CTI) Hospice Medical Director or hospice physician designee and the patient s attending physician (if patient has an attending) Factors to be taken into consideration Diagnosis of the terminal condition of the patient. Other health conditions, whether related or unrelated to the terminal condition. Current clinically relevant information supporting all diagnoses Why today? May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 8

9 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Certification of Terminal Illness Patient or appropriate representative elects the hospice Medicare benefit and therefore waives traditional Medicare coverage Care becomes palliative vs curative Hospice provider then becomes responsible for all medications, treatments and services related to the palliation of the terminal illness and related conditions that are approved in the plan of care Conversation on admission is crucial Medicare considers almost everything to be related May 22-24, 2018 CAHSAH CHAPCA Annual Conference 17 Election of the Benefit Must be a signed election; cannot be a verbal election Signed by the patient or the legal representative Representative means an individual who has the authority under State law (whether by statute or pursuant to an appointment by the courts of the State) to authorize or terminate medical care or to elect or revoke the election of hospice care on behalf of a terminally ill patient who is mentally or physically incapacitated. This may include a legal guardian. Surrogate decision making capacity May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 9

10 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Election Statement Requirements Identification of the hospice The individual s or representative s (as applicable) acknowledgment that the individual has been given a full understanding of hospice care, palliative rather than curative nature of treatment The individual s or representative s (as applicable) acknowledgment that the individual understands that certain Medicare services are waived by the election The effective date of the election, which may be the first day of hospice care or a later date, but may be no earlier than the date of the election statement May 22-24, 2018 CAHSAH CHAPCA Annual Conference 19 Election Statement Requirements The individual s designated attending physician (if any) The individual s acknowledgment that the designated attending physician was the individual s or representative s choice The signature of the individual or representative (an election has to be signed, cannot accept a verbal) May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 10

11 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Continued Certification Second 90 benefit period Hospice medical director or hospice physician has to re certify the patient remains terminal Attending physician should be consulted but decision is not the responsibility of the attending. Interdisciplinary team has the responsibility to document to show continued eligibility Paint the picture Documented decline May 22-24, 2018 CAHSAH CHAPCA Annual Conference 21 Continued Certification Prior to the start of the first 60 day benefit period and ongoing benefit periods; a face to face encounter needs to be performed by the hospice medical director, hospice physician or hospice nurse practitioner to determine patient remains terminal Hospice nurse practitioner can complete the face to face but cannot certify a patient, always the responsibility of the hospice medical doctor or doctor of osteopathy May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 11

12 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Revocation An individual or representative may revoke the election of hospice care at any time in writing; however a hospice cannot revoke a patient s election. To revoke the election of hospice care, the individual must file a document with the hospice that includes: A signed statement that the individual revokes the election for Medicare coverage of hospice care for the remainder of that election period, and The effective date of that revocation. An individual may not designate an effective date earlier than the date that the revocation is made. Note that a verbal revocation of benefits is NOT acceptable. The individual forfeits hospice coverage for any remaining days in that election period. May 22-24, 2018 CAHSAH CHAPCA Annual Conference 23 Revocation If a patient revokes the election of hospice care, or is discharged from hospice in accordance with , the hospice must forward to the patient s attending physician, a copy of The hospice discharge summary; and The patient s clinical record, if requested Benefit period ends, patient loses remaining days in the benefit period Enters next benefit period when eligible May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 12

13 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Transfer An individual may change, once in each election period, the designation of the particular hospice from which he or she elects to receive hospice care. The change of the designated hospice is not considered a revocation of the election, but is a transfer. To change the designation of hospice programs, the individual must file, with the hospice from which he or she has received care and with the newly designated hospice, a signed statement that includes the following information: The name of the hospice from which the individual has received care, The name of the hospice from which they plan to receive care, and The date the change is to be effective May 22-24, 2018 CAHSAH CHAPCA Annual Conference 25 Transfer If the care of a patient is transferred to another Medicare/Medicaid certified facility, the hospice must forward, to the receiving facility, a copy of The hospice discharge summary; and The patient s clinical record, if requested Medicare benefit transfers the next day to the receiving hospice; patient does not lose any days in the benefit period Requires coordination of care to ensure patient has access to services May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 13

14 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Discharge No longer terminally ill as defined by the IDT and requires a discharge order from the Hospice Medical Director Patient moves out of agency s service area; including a noncontracted facility For cause: Advise the patient that a discharge for cause is being considered; Make a serious effort to resolve the problem(s) presented by the patient's behavior or situation; Ascertain that the patient's proposed discharge is not due to the patient's use of necessary hospice services; and Document the problem(s) and efforts made to resolve the problem(s) and enter this documentation into the patient s medical records. May 22-24, 2018 CAHSAH CHAPCA Annual Conference 27 Discharge If a patient revokes the election of hospice care, or is discharged from hospice in accordance with , the hospice must forward to the patient s attending physician, a copy of The hospice discharge summary; and The patient s clinical record, if requested Benefit period ends, patient loses remaining days in the benefit period Enters next benefit period when eligible May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 14

15 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Discharge Planning Must have in place, a discharge planning process for those patients that are no longer terminally ill Discharge planning process must include planning for any necessary family counseling, patient education, or other services before the patient is discharged because he or she is no longer terminally ill Medicare does not expect that a discharge would be the result of a single moment that does not allow time for some postdischarge planning. Rather, it would be expected that the hospice s interdisciplinary group is following the patient, and if there are indications of improvement in the individual s condition such that hospice may soon no longer be appropriate, then planning should begin May 22-24, 2018 CAHSAH CHAPCA Annual Conference 29 Where Can Hospice Be Provided? In a Medicare/Medicaid Certified SNF/ICF or IID/NF? Can both the SNF and hospice bill Medicare part A? May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 15

16 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Where Can Hospice Be Provided? Section 20.3 Election by Skilled Nursing Facility (SNF) and Nursing Facilities (NFs) Residents and Dually Eligible Beneficiaries A beneficiary could be in a SNF under the SNF benefit for a condition unrelated to the terminal condition and simultaneously be receiving hospice for the terminal condition Must have a contractual agreement If both benefits are being utilized If only hospice Medicare benefit is being utilized Routine care Respite care GIP May 22-24, 2018 CAHSAH CHAPCA Annual Conference 31 Where Can Hospice Be Provided? In an Assisted Living Facility (ALF) Medicare does not pay for ALF s State Medicaid rules apply No contract is required; but recommended Routine care only May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 16

17 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Where Can Hospice Be Provided? In a Medicare/Medicaid certified hospital? Respite GIP Wherever the patient defines home May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 17

18 CAHSAH CHAPCA Annual Conference & Expo May 22 24, 2018, Monterey, CA Speaker Information Lisa Meadows/MSW Clinical Compliance Educator Accreditation Commission for Health Care 139 Weston Oaks Ct., Cary, NC ACHC.org May 22-24, 2018 CAHSAH CHAPCA Annual Conference California Association for Health Services at Home 18

19 CENTERS for MEDICARE & MEDICAID SERVICES Medicare Hospice Benefits This official government booklet includes information about Medicare hospice benefits: Who s eligible for hospice care What services are included in hospice care How to find a hospice provider Where you can find more information

20 Welcome Choosing hospice care is a difficult decision. The information in this booklet and support from a doctor and trained hospice care team can help you choose the most appropriate health care options for someone who s terminally ill. Whenever possible, include the person who may need hospice care in all health care decisions. The information in this booklet describes the Medicare Program at the time this booklet was printed. Changes may occur after printing. Visit Medicare.gov, or call MEDICARE ( ) to get the most current information. TTY users can call Paid for by the Department of Health & Human Services.

21 3 Table of contents Hospice care Care for a condition other than a terminal illness How your Medicare hospice benefit works Finding a hospice provider Who s eligible for the hospice benefit What Medicare covers Respite care What your hospice benefit won t cover Hospice care if you re in a Medicare Advantage Plan or other Medicare health plan Information about Medicare Supplement Insurance (Medigap) policies What you pay for hospice care How long you can get hospice care Stopping hospice care Here s another way to look at Mrs. Jones situation: Your Medicare rights For more information Definitions Notice of Availability of Auxiliary Aids & Services Nondiscrimination Notice

22 4 Hospice care Hospice is a program of care and support for people who are terminally ill. Here are 7 important facts about hospice: Hospice helps people who are terminally ill live comfortably. Hospice isn t only for people with cancer. The focus is on comfort, not on curing an illness. A specially trained team of professionals and caregivers provide care for the whole person, including physical, emotional, social, and spiritual needs. Services typically include physical care, counseling, drugs, equipment, and supplies for the terminal illness and related conditions. Care is generally provided in the home. Family caregivers can get support.

23 5 Care for a condition other than a terminal illness Your hospice benefit covers care for your terminal illness and related conditions. Once you start getting hospice care, your hospice benefit should cover everything you need related to your terminal illness, even if you remain in a Medicare Advantage Plan (like an HMO or PPO) or other Medicare health plan. After your hospice benefit starts, you can still get covered services for conditions not related to your terminal illness. Original Medicare will pay for covered services for any health problems that aren t part of your terminal illness and related conditions. However, you must pay the deductible and coinsurance amounts for all Medicare-covered services you get to treat health problems that aren t part of your terminal illness and related conditions. Important: If you were in a Medicare Advantage Plan before starting hospice care, and decide to stay in that plan, you can get covered services for any health problems that aren t part of your terminal illness and related conditions. You can choose to get services not related to your terminal illness from either your plan or Original Medicare. What you pay will depend on the plan and whether you follow the plan s rules like seeing in-network providers. If your plan covers extra services that aren t covered by Original Medicare (like dental and vision benefits), your plan will continue to cover these extra services as long as you continue to pay your plan s premiums and other costs. Words in blue are defined on pages

24 6 How your Medicare hospice benefit works If you qualify for hospice care, you and your family will work with your hospice provider to set up a plan of care that meets your needs. For more specific information on a hospice plan of care, call your national or state hospice organization. You and your family members are the most important part of a team that may also include: Doctors Nurses or nurse practitioners Counselors Social workers Pharmacists Physical and occupational therapists Speech-language pathologists Hospice aides Homemakers Volunteers In addition, a hospice nurse and doctor are on-call 24 hours a day, 7 days a week to give you and your family support and care when you need it. A hospice doctor is part of your medical team. You can also choose to include your regular doctor or a nurse practitioner on your medical team, as the attending medical professional who supervises your care. Words in blue are defined on pages The hospice benefit allows you and your family to stay together in the comfort of your home, unless you need care in an inpatient facility. If your hospice provider determines that you need inpatient hospice care, your hospice provider will make the arrangements for your stay.

25 7 Finding a hospice provider To find a hospice provider, talk to your doctor, or call your state hospice organization. Visit Medicare.gov/contacts, or call MEDICARE ( ) to find the number for your state hospice organization. TTY users can call Medicare only covers your hospice care if the hospice provider is Medicare approved. To find out if a certain hospice provider is Medicare approved, ask your doctor, the hospice provider, your state hospice organization, or your state health department. If you belong to a Medicare Advantage Plan (like an HMO or PPO) and want to start hospice care, ask your plan to help you find a hospice provider in your area. Your plan must help you locate a Medicare-approved hospice provider in your area. Who s eligible for the hospice benefit If you have Medicare Part A (Hospital Insurance) AND meet all of these conditions, you can get hospice care: Your hospice doctor and your regular doctor or nurse practitioner (if you have one) certify that you re terminally ill (you re expected to live 6 months or less). You accept palliative care (for comfort) instead of care to cure your illness. You sign a statement choosing hospice care instead of other Medicare-covered treatments for your terminal illness and related conditions. Note: Only your hospice doctor and your regular doctor or nurse practitioner (if you have one) can certify that you re terminally ill and have 6 months or less to live.

26 8 What Medicare covers You can get a one-time only hospice consultation with a hospice medical director or hospice doctor to discuss your care options and management of your pain and symptoms. You can get this one-time consultation even if you decide not to get hospice care. Once your hospice benefit starts, Original Medicare will cover everything you need related to your terminal illness, but the care you get must be from a Medicare-approved hospice provider. Hospice care is usually given in your home, but it also may be covered in a hospice inpatient facility. Depending on your terminal illness and related conditions, the plan of care your hospice team creates can include any or all of these services: Doctor services Nursing care Medical equipment (like wheelchairs or walkers) Medical supplies (like bandages and catheters) Prescription drugs Hospice aide and homemaker services Physical and occupational therapy Speech-language pathology services Social worker services Dietary counseling Grief and loss counseling for you and your family Short-term inpatient care (for pain and symptom management) Short-term respite care Any other Medicare-covered services needed to manage your terminal illness and related conditions, as recommended by your hospice team Respite care If your usual caregiver (like a family member) needs rest, you can get inpatient respite care in a Medicare-approved facility (like a hospice inpatient facility, hospital, or nursing home). Your hospice provider will arrange this for you. You can stay up to 5 days each time you get respite care. You can get respite care more than once, but only on an occasional basis.

27 9 What your hospice benefit won t cover When you start hospice care, you ve decided that you no longer want care to cure your terminal illness and related conditions, and/or your doctor has determined that efforts to cure your illness aren t working. Medicare won t cover any of these once your hospice benefit starts: Treatment intended to cure your terminal illness and/or related conditions. Talk with your doctor if you re thinking about getting treatment to cure your illness. You always have the right to stop hospice care at any time. Prescription drugs (except for symptom control or pain relief). Care from any provider that wasn t set up by the hospice medical team. You must get hospice care from the hospice provider you chose. All care that you get for your terminal illness and related conditions must be given by or arranged by the hospice team. You can t get the same type of hospice care from a different hospice, unless you change your hospice provider. However, you can still see your regular doctor or nurse practitioner if you ve chosen him or her to be the attending medical professional who helps supervise your hospice care. Room and board. Medicare doesn t cover room and board. However, if the hospice team determines that you need short-term inpatient or respite care services that they arrange, Medicare will cover your stay in the facility. You may have to pay a small copayment for the respite stay. Care you get as a hospital outpatient (like in an emergency room), care you get as a hospital inpatient, or ambulance transportation, unless it s either arranged by your hospice team or is unrelated to your terminal illness and related conditions. Words in blue are defined on pages Note: Contact your hospice team before you get any of these services, or you might have to pay the entire cost.

28 10 Hospice care if you re in a Medicare Advantage Plan or other Medicare health plan Once your hospice benefit starts, Original Medicare will cover everything you need related to your terminal illness, even if you choose to remain in a Medicare Advantage Plan or other Medicare health plan. If you were in a Medicare Advantage Plan before starting hospice care, you can stay in that plan, as long as you pay your plan s premiums. If you stay in your Medicare Advantage Plan, you can choose to get services not related to your terminal illness from either providers in your plan s network or other Medicare providers. For more information about Original Medicare, Medicare Advantage Plans, and other Medicare health plans, visit Medicare.gov or call MEDICARE ( ). TTY users can call Information about Medicare Supplement Insurance (Medigap) policies If you have a Medigap policy, it will cover your hospice costs for drugs and respite care. Your Medigap policy also will help cover health care costs for problems that aren t part of your terminal illness and related conditions. Call your Medigap policy for more information. To get more information about Medigap policies, visit Medicare.gov or call MEDICARE. Words in blue are defined on pages

29 11 What you pay for hospice care Medicare pays the hospice provider for your hospice care. There s no deductible. You ll pay: Your monthly Medicare Part A (Hospital Insurance) and Medicare Part B (Medical Insurance) premiums. A copayment of up to $5 per prescription for outpatient prescription drugs for pain and symptom management. In the rare case your drug isn t covered by the hospice benefit, your hospice provider should contact your Medicare drug plan (if you have one) to see if it s covered under Medicare prescription drug coverage (Part D). 5% of the Medicare-approved amount for inpatient respite care. For example, if Medicare approves $100 per day for inpatient respite care, you ll pay $5 per day and Medicare will pay $95 per day. The amount you pay for respite care can change each year. Important: Once your hospice benefit starts, Original Medicare will cover everything you need related to your terminal illness. Original Medicare will also pay for covered services for any health problems that aren t part of your terminal illness and related conditions. See pages 4 5 for more information. Note: If you need to get inpatient care at a hospital for your terminal illness and/or related conditions, your hospice provider must make the arrangements. The cost of your inpatient hospital care is covered by your hospice benefit, but paid to your hospice provider. They have a contract with the hospital and they work out the payment between them. However, if you go to the hospital and your hospice provider didn t make the arrangements, you might be responsible for the entire cost of your hospital care.

30 12 How long you can get hospice care Hospice care is for people with a life expectancy of 6 months or less (if the illness runs its normal course). If you live longer than 6 months, you can still get hospice care, as long as the hospice medical director or other hospice doctor recertifies that you re terminally ill. Important: Hospice care is given in benefit periods. You can get hospice care for two 90-day benefit periods followed by an unlimited number of 60-day benefit periods. At the start of the first 90-day benefit period, your hospice doctor and your regular doctor or nurse practitioner (if you have one) must certify that you re terminally ill (with a life expectancy of 6 months or less). At the start of each benefit period after the first 90-day benefit period, the hospice medical director or other hospice doctor must recertify that you re terminally ill, so you can continue to get hospice care. A benefit period starts the day you begin to get hospice care and it ends when your 90-day or 60-day benefit period ends. Note: You have the right to change your hospice provider once during each benefit period. Stopping hospice care If your health improves or your illness goes into remission, you may no longer need hospice care. You always have the right to stop hospice care at any time. If you choose to stop hospice care, you ll be asked to sign a form that includes the date your care will end. You shouldn t be asked to sign any forms about stopping your hospice care at the time you start hospice. Stopping hospice care is a choice only you can make, and you shouldn t sign or date any forms until the actual date that you want your hospice care to stop. Words in blue are defined on pages If you were in a Medicare Advantage Plan (like an HMO or PPO) when you started hospice, you can stay in that plan by continuing to pay your plan s premiums. If you stop your hospice care, you re still a member of your plan and can get Medicare coverage from your plan after you stop hospice care. If you weren t in a Medicare Advantage Plan when you started hospice care, and you decide to stop hospice care, you can continue in Original Medicare. If you re eligible, you can go back to hospice care at any time.

31 13 Example: Mrs. Jones had terminal cancer and got hospice care for two 90-day benefit periods. Her cancer went into remission. At the start of her first 60-day period, Mrs. Jones and her doctor decided that, due to her remission, she wouldn t need to return to hospice care at that time because she no longer has a life expectancy of 6 months or less. Mrs. Jones doctor told her that if she becomes eligible for hospice services in the future, she may be recertified and can return to hospice care. Here s another way to look at Mrs. Jones situation: Mrs. Jones got hospice care. She started her 1st 90-day benefit period. Her doctor recertifies that she s terminally ill and she starts her 2nd 90-day benefit period. At the start of her 1st 60-day benefit period, Mrs. Jones and her doctor decide she no longer needs hospice care. She continues in Original Medicare. If Mrs. Jones becomes eligible for hospice in the future, she can return to hospice care. Mrs. Jones would resume hospice care with a new 60-day benefit period. She has an unlimited number of 60-day benefit periods.

32 14 Your Medicare rights As a person with Medicare, you have certain guaranteed rights, including: The right to get care that meets professionally recognized standards. If you believe that the care you re getting is below this standard, and you re dissatisfied with the way your hospice provider has responded to your concern, you have the right to contact a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). You can visit Medicare.gov/contacts, or call MEDICARE ( ) to get the phone number for your BFCC-QIO. TTY users can call The right to ask for a review of your case. If your hospice provider or doctor believes that you re no longer eligible for hospice care because your condition has improved, and you don t agree, you have the right to ask for a review of your case. Your hospice provider should give you a notice that explains your right to an expedited (fast) review by a BFCC-QIO. If you don t get this notice, ask for it. This notice lists your BFCC-QIO s contact information and explains your rights. To see a full list of your rights, visit Medicare.gov/claims-and-appeals/ medicare-rights/medicare-rights-overview.html. For information about how to file a complaint about the hospice that s providing your care, visit Medicare.gov/claims-and-appeals/file-a-complaint/ complaint.html or call MEDICARE. Note: If you pay out-of-pocket for an item or service your doctor ordered, but your hospice provider refuses to give it to you, you can file a claim with Medicare. For more information on filing a claim, visit Medicare.gov/claims-and-appeals/file-a-claim/file-a-claim.html. If your claim is denied, you can file an appeal. For more information on appeals, visit Medicare.gov/appeals or call MEDICARE.

33 15 For more information You can get Medicare publications and find helpful phone numbers and websites by visiting Medicare.gov or calling MEDICARE ( ). TTY users can call To learn more about Medicare eligibility, coverage, and costs, visit Medicare.gov. To find a hospice provider, talk to your doctor or call your state hospice organization. Visit Medicare.gov/contacts, or call MEDICARE to find the number for your state hospice organization. For free health insurance counseling and personalized help with insurance questions, call your State Health Insurance Assistance Program (SHIP). To find the contact information for your SHIP, visit shiptacenter.org or call MEDICARE. For more information about hospice, contact these organizations: National Hospice & Palliative Care Organization (NHPCO) Visit nhpco.org, or call Hospice Association of America Visit nahc.org/haa, or call Words in blue are defined on pages

34 16 Definitions Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) A type of QIO (an organization of doctors and other health care experts under contract with Medicare) that uses doctors and other health care experts to review complaints and quality of care for people with Medicare. The BFCC-QIO makes sure there is consistency in the case review process while taking into consideration local factors and local needs, including general quality of care and medical necessity. Coinsurance An amount you may be required to pay as your share of the cost for services after you pay any deductibles. Coinsurance is usually a percentage (for example, 20%). Copayment An amount you may be required to pay as your share of the cost for a medical service or supply, like a doctor s visit, hospital outpatient visit, or prescription drug. A copayment is usually a set amount, rather than a percentage. For example, you might pay $10 or $20 for a doctor s visit or prescription drug. Deductible The amount you must pay for health care or prescriptions before Original Medicare, your prescription drug plan, or your other insurance begins to pay. Medicare Advantage Plan (Part C) A type of Medicare health plan offered by a private company that contracts with Medicare to provide you with all your Part A and Part B benefits. Medicare Advantage Plans include Health Maintenance Organizations, Preferred Provider Organizations, Private Fee-for-Service Plans, Special Needs Plans, and Medicare Medical Savings Account Plans. If you re enrolled in a Medicare Advantage Plan, most Medicare services are covered through the plan and aren t paid for under Original Medicare. Most Medicare Advantage Plans offer prescription drug coverage.

35 17 Medicare health plan Generally, a plan offered by a private company that contracts with Medicare to provide Part A and Part B benefits to people with Medicare who enroll in the plan. Medicare health plans include all Medicare Advantage Plans, Medicare Cost Plans, and Demonstration/ Pilot Programs. Programs of All-inclusive Care for the Elderly (PACE) organizations are special types of Medicare health plans that can be offered by public or private entities and provide Part D and other benefits in addition to Part A and Part B benefits. Medicare Part A (Hospital Insurance) Part A covers inpatient hospital stays, care in a skilled nursing facility, hospice care, and some home health care. Medicare Part B (Medical Insurance) Part B covers certain doctors services, outpatient care, medical supplies, and preventive services. Medicare prescription drug coverage (Part D) Optional benefits for prescription drugs available to all people with Medicare for an additional charge. This coverage is offered by insurance companies and other private companies approved by Medicare. Medigap policy Medicare Supplement Insurance sold by private insurance companies to fill gaps in Original Medicare coverage. Original Medicare Original Medicare is a fee-for-service health plan that has two parts: Part A (Hospital Insurance) and Part B (Medical Insurance). After you pay a deductible, Medicare pays its share of the Medicare-approved amount, and you pay your share (coinsurance and deductibles). Premium The periodic payment to Medicare, an insurance company, or a health care plan for health or prescription drug coverage. Respite care Temporary care provided in a nursing home, hospice inpatient facility, or hospital so that a family member or friend who is the patient s caregiver can rest or take some time off. State Health Insurance Assistance Program (SHIP) A state program that gets money from the federal government to give free local health insurance counseling to people with Medicare.

36 18 Notice of Availability of Auxiliary Aids & Services We re committed to making our programs, benefits, services, facilities, information, and technology accessible in accordance with Sections 504 and 508 of the Rehabilitation Act of We ve taken appropriate steps to make sure that people with disabilities, including people who are deaf, hard of hearing or blind, or who have low vision or other sensory limitations, have an equal opportunity to participate in our services, activities, programs, and other benefits. We provide various auxiliary aids and services to communicate with people with disabilities, including: Relay service TTY users can call Alternate formats This product is available in alternate formats, including large print, Braille, audio, CD, or as an ebook. To request a Medicare product in an alternate format, call MEDICARE ( ). TTY users can call To request the Medicare & You handbook in an alternate format, visit Medicare.gov/medicare-and-you. For all other CMS publications: 1. Call ALT-FORM ( ). TTY users can call Send a fax to Send an to AltFormatRequest@cms.hhs.gov. 4. Send a letter to: Centers for Medicare & Medicaid Services Offices of Hearings and Inquiries (OHI) 7500 Security Boulevard, Room S Baltimore, MD Attn: CMS Alternate Format Team Note: Your request for a CMS publication should include your name, phone number, mailing address where we should send the publications, and the publication title and product number, if available. Also include the format you need, like Braille, large print, audio CD, or a qualified reader.

37 19 Nondiscrimination Notice The Centers for Medicare & Medicaid Services (CMS) doesn t exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, disability, sex, or age. If you think you ve been discriminated against or treated unfairly for any of these reasons, you can file a complaint with the Department of Health and Human Services, Office for Civil Rights by: Calling TTY users can call Visiting hhs.gov/ocr/civilrights/complaints. Writing: Office for Civil Rights U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C

38 U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Medicare & Medicaid Services 7500 Security Blvd. Baltimore, MD Official Business Penalty for Private Use, $300 CMS Product No Revised April 2017 This booklet is available in Spanish. To get your copy, call MEDICARE ( ). TTY users can call Esta publicación está disponible en Español. Para obtener una copia, llame al MEDICARE ( ). Los usuarios de TTY pueden llamar al

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