3. POSITION PURPOSE: CatholicCare is the social welfare ministry of the Catholic Church in the Diocese of Wollongong.

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1 WSFO Policy POSITION DESCRIPTION 1. POSITION: Counsellor Carer Support 2. PROGRAM/SERVICE: Aged and Disability Program 3. POSITION PURPOSE: CatholicCare is the social welfare ministry of the Catholic Church in the Diocese of Wollongong. CatholicCare s Carer Counselling/Support, Information and Advocacy Program provides assistance with understanding and managing situations, behaviours and relationships associated with the person s need for care and/or the caring role. This includes individual advocacy, and the provision of advice, information and training. The Counsellor Carer Support will provide therapeutic counselling and support for carers, with priority to ageing carers of people with a disability in the Wollongong, Shellharbour, Kiama and Shoalhaven LGAs. The project is a partnership between CatholicCare and Anglicare for service provision throughout the Illawarra and Shoalhaven. These services will be provided in the following way: Counselling and support on a one-to-one basis, including individualised advice and training given to the target group to assist coping with their personal circumstances; Group education or wellness programs to the target group; Information, advice and advocacy given as needed to enable individual carers in accessing and utilising relevant community services. 4. DIMENSIONS: 4.1 Classification: Fulltime position on a temporary basis until 31/10/15 with the possibility of extension subject to funding Social and Community Worker Level 3 Pay Points Location: Based in the Wollongong office but will be required to regularly travel to clients living in the Wollongong and Shellharbour LGAs 4.3 Budget responsibility: N/A 4.4 Position is directly accountable to: Manager Aged & Disability 4.5 Positions that report directly to this position: N/A 4.6 Number and type of other positions for which position is responsible: N/A

2 4.7 Pre Employment Screening Required: Criminal History Record Check and Current Working with Children Check 5. KEY ROLES AND RESPONSIBILITIES Planning 5.1 Program Specific The Counsellor Carer Support is responsible for: Assessment of individuals and families to determine the need for counselling as opposed to provision of information and advocacy for the client and the issues presented by carers. Developing the intervention strategy based on the needs and issues identified. This may involve providing short-term individual, couple and family therapeutic counselling to members who are part of the caring relationship. Consistently demonstrate person-centred, strengths based, active support, positive behaviour support and reflective practices. In conjunction with relevant stakeholders participate in the development, monitoring, reviewing and evaluation of counselling, behaviour, health and care plans. Uphold an individual's legal and human rights and assist them to exercise these rights. Empower individuals to be self advocates for their chosen services. Facilitate referrals to agencies to support a holistic approach to service provision. Encourage independence and resilience and seek sustainable outcomes for clients. Maintain current knowledge of the needs, unmet needs and demographics of the client population for the service. Undertaking additional projects as negotiated with the Managers e.g. group work, providing training workshops, preparing brochures and case presentations. Providing reports for clinical supervision in relation to assessments, interventions and the counselling process for identified clients. Familiarisation with the Counsellor s Program Manual and CatholicCare s policies and procedures. Undertaking additional projects as negotiated within the Carers Counselling Program. Participate in the development and implementation of relevant sections of the Aged and Disability Services Business Plan, CatholicCare's Reconciliation Action Plan and CatholicCare's Strategic Plan. Monitoring and Reporting Maintain and update all documentation related to clients, including The Care Manager (TCM). Support systems in Aged and Disability Services for the collection and analysis of data including Results Based Accountability. Monitor client needs to identify new service options/opportunities. Comply with all relevant legislation, industry standards, funding body requirements and CatholicCare policies, including those for children and vulnerable adults. Ensure agency policies and procedures are followed and relevant documentation is maintained.

3 Evaluation Contribute to the development and review of appropriate policies relating to both staff and clients. Ensure all government reporting is accurate and reported on in an timely manner Carry out internal and participate in external audit processes. Participate in Professional Guidance and Aged and Disability team meetings. Attending and participating in meetings within the Carers Counselling Program. Work with the Managers and colleagues in Aged & Disability on systems and practice to: Identify and introduce improvements Apply sector benchmarks in the delivery of innovative, quality, client focused services Use Results Based Accountability data to continuously monitor services and meet anticipated client needs. Participate in regular program specific reviews and audits and ensure the results are used for improvements in service delivery Resource Management Work with the Managers and colleagues in Aged & Disability to: Monitor emerging service delivery issues and/or significant issues Ensure that there are sufficient skilled staff in position to enable effective service delivery Ensure effective, accurate and efficient financial management. Leadership Promote and contribute to a positive culture that values diversity, openness, innovation, team work, supportive relationships and service excellence. Be flexible and adapt to workplace changes in practices, activities, staff and/or organisational structure. Recognise and respect the diverse and complementary skills of staff members. 5.2 General Additional to the above the Counsellor Carer Support will also be expected to: Carry out all duties within the mission and values of CatholicCare. Have the skills to represent, promote and market the support that CatholicCare can offer to individuals and the wider community. Work with the Managers and colleagues in Aged & Disability to: Ensure safety awareness in all aspects of client care and capacity to identify and introduce improvements Contribute to a safe workplace culture within CatholicCare Identify team performance issues and implement appropriate solutions or strategies for improvement Identify training and other opportunities to keep abreast of best/contemporary practice in professional and technical knowledge. Attend relevant meetings, networks and consultations as required.

4 Work across the Diocese as necessary in order to best serve CatholicCare clients. This may include travel to any of the CatholicCare offices. Participate in other CatholicCare activities as required. Work, Health and Safety (WHS) Develop work practices that comply with CatholicCare s WH&S policy 6. SELECTION CRITERIA 6.1 Essential Relevant tertiary qualifications and demonstrated experience in therapeutic counselling. Demonstrated experience in providing information and advice, advocacy and shortterm counselling support to carers. Commitment to the mission and vision of CatholicCare. Demonstrated understanding of the needs of carers and issues impacting on their roles, including family relationships/dynamics. Have an understanding of clinical needs in community aged care and disability services (e.g. dementia, behaviours of concern, working with complex needs) Thorough knowledge of community care services. Excellent interpersonal skills including written communication, information and knowledge sharing, negotiation and conflict resolution. High level of self motivation and self direction Current Driver's Licence and a reliable car. Current 1 st Aid Certificate High standard IT skills, particularly a good understanding of the Microsoft Office suite and use of client databases. 6.2 Desirable Demonstrated experience providing therapeutic interventions for individuals, families, adolescents and children who are part of the caring relationship. 7. ATTACHMENTS: Attachment 1 - Key Competencies 8. VERIFICATION 8.1 Name of Director/Executive Manager: 8.2 Signature of Director/Executive Manager: 8.3 Date: 8.4 Date of Last Review: 22 nd January 2015

5 9. ENDORSEMENT OF POSITION HOLDER I have read this Position Description and am satisfied that it accurately describes the position. 9.1 Name of Position Holder: 9.2 Signature of Position Holder: 9.3 Date:

6 Attachment 1 KEY COMPETENCIES 1.1 Conduct counselling sessions with individuals, couples and families / children to a standard consistent with the requirements of CatholicCare, the relevant professional association and the funding body. This includes: The capacity to engage and form a working relationship. The capacity to choose a focus/goal that addresses client(s) issues within a short-term counselling framework. The capacity to intervene towards goal setting. The capacity to be client focused in the mode of intervention used in clinical work. 1.2 Ability to competently articulate and utilise models of therapy / counselling in clinical work. 1.3 Utilise and participate in clinical supervision effectively. 1.4 Ability to appraise and critically reflect on clinical work. 1.5 Sensitivity to the needs of people of diverse cultural and linguistic backgrounds. 1.6 Competently display self-management in areas such as management of personal emotions, stress, time, boundaries. 1.7 Ability to identify learning goals / requirements and pursue appropriate professional development. 1.8 Ability to competently participate and collaborate in counselling team activities such as meetings and presentations. 19 Competently conduct clinical work in accordance with CatholicCare and Program Policies and Procedures. This includes the capacity for the assessment and intervention in situations where there may be safety concerns e.g. Domestic Violence, Self Harm, Harm to others and Child Protection issues Provide written, verbal and telephone communication skills of a high level Ability to promote and represent the program within the wider community Willingness to appropriately refer people within the agency and to other service providers.

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