RESULTS Satisfaction Survey on the quality of services and care / Needs Analysis for Health Promotion

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Louise Pierce
5 years ago
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1 French River Nurse Practitioner-Led Clinic Clinique dirigée par du personnel infirmier praticien de la Rivière des Français RESULTS Satisfaction Survey on the quality of services and care / Needs Analysis for Health Promotion

2 Summary Approximately 322 surveys distributed 134 responses Response rate : 41,6% Majority of respondents (80,6%) were > 50 years old. For the purpose of this presentation, signifies no answer

3 Demographics Gender Age Female Male % 3% 46% 54% 44% 15% 37%

4 Demographics Sexual Orientation 18% 82% Hetero Language spoken at home French English Both 1% 15% 51% 33%

5 Demographics Type of Job Level of Education Primary Secondary 3% 1% Apprentiship College Bachelor M or PhD 23% 1% 9% 14% 12% 28% 57% 44% 1% 3% 4% Full time Part time Contract / Comission Housewife Retired Job or Student

6 Computer Use Frequency several times per week 1-2 times per week a few times a month a few times a year never 1% 31% Yes 68% 1% 2% 8% 22% 10% 57% ne Other Pinterest Twitter Facebook 2 Social Media Facebook Twitter Pinterest Other 8 ne

7 SATISFACTION WITH THE QUALITY OF SERVICES AND PATIENT-CENTERED CARE

8 Perceived Health Clients Patients Lab Service Occasional 0% 9% 24% 67% Provider before becoming a client at the Clinic 4% 36% Yes 60%

9 State of Health Before client 1% 4% Since client 5% 8% 19% 7% 29% Very Good Good 17% Average 34% 34% 42% Poor Very Poor

10 State of Health Community Very Good 1% 4% 6% 7% Good Average Poor 35% Very Poor 47%

11 Problems that can influence the health of the community idea neglected running water debt isolation tobacco and alcohol lack of physical activity mental health unhealthy social environment poverty poor nutrition unhealthy physical environment chronic illnesses crimes

12 Quality of services Do you know the role of an NPLC? Yes, completely 3% 4% Yes, somewhat Satisfaction with services by telephone 4% 2% 54% 39% 28% 66% Excellent Very Good Good Average Poor

13 Quality of services How long do you have to wait to get an appointment 20% 4% 0% 37% 39% 0-1 day 2-3 days 5-6 days 1-2 weeks >2 weeks 48% How long do you wait in the waiting room 3% 1% 3% 10% 35% I get seen before scheduled time I don't wait I wait 5-10 minutes I wait minutes I wait > 20 mins

14 Quality of services 7% Were you able to discuss any anxiety or fears with nurses or doctor? 14% 10% 69% Yes, completely Yes, somewhat A/F Do you receive all the services you need during your appointments? 5% 3% 95% 97% Yes Does each member of the staff treat you with dignity and respect? Yes

15 Quality of services Does the practitioner explain things in a way that you can understand? Do you participate in decisions about your care as fully as you want? 7% 1% 5% 87% Yes, completely Yes, somewhat 2% 10% 4% 84% Yes, completely Yes, somewhat

16 Quality of services Is your privacy respected during your appointments? 4 3% 93% Yes, completely Yes, somewhat Do you know who to call if you need help or have additional questions? 5% 5% 90% Yes Satisfaction relating to the amount of time spent with the practitioner 2% 1% 4% 23% 2% 4% 70% 94% Excellent Very good Good Average Poor Is the amount of time spent with the practitioner sufficient? Yes, completely Too long Too short

17 Quality of services Excellent Very Good Good Average Poor Care received 16% 2% 5% 77% 3% Cleanliness of the Clinic 14% Would you recommend the Clinic? 1% 3% 83% 96% Excellent Very Good Good Average Poor Yes

18 NEEDS ANALYSIS OF HEALTH PROMOTION

19 Best method to receive information Books/Videos Classes Community billboards in Clinic web site presentations newsletter ( ) newsletter (mail) brochures

20 Which topics interest you the most? arthritis alternative healing mental health alcohol and addiction contraception child development and health abuse prevention of STIs diabetes injury and fall prevention healthy cooking nutrition hypertension cholesterol weight management 1 1 smoking cessation physical activity

21 Which activities are you very/likely to participate? Art therapy Diabetes management Computer Class Cooking group Fall prevention Outdoor Club Yoga Zumba Aerobic class Walking club

22 Lifestyle What time would be most convenient for you to participate in a program? Evening Afternoon Morning Are you ready to practice a healthy lifestyle by changing you diet, physical activity and overall habits? Weekend % 6% 40% Yes, completely Yes, somewhat Week %

23 Lifestyle Do you consume alcohol? If yes, how often do you consume alcohol? 2% 2% A few time a year 23% 75% Yes 13% 14% 35% 17% 19% A few times a month 1-2 times a week 3-5 times a week Every day

24 Lifestyle Do you use tobacco products? 6% If yes, do you want to quit smoking? 17% 63% 14% Yes (I've tried to quit) Yes (never tried) Undecided 12% 62% 22% 4% Yes Sometimes If yes, which products? e-cigarettes Lozenges Shisha Snus Chew Pipe Cigarres Cigarillos Cigarettes 1 34

WELLNESS INTEREST SURVEY RESULTS Skidmore College

WELLNESS INTEREST SURVEY RESULTS Skidmore College March 22, 2016 2016 MVP Health Care, Inc. DEMOGRAPHICS 474 surveys collected GENDER AGE Prefer not to disclose 7 1% No Answer 54 11% Male 112 24% 60 or