WELLNESS WORKGROUP. November 13, 2018
|
|
- Benjamin Oliver
- 5 years ago
- Views:
Transcription
1 WELLNESS WORKGROUP November 13, 2018
2 2 Today s Agenda Welcome & Introductions Spotlight: Second Victim Programs and How They Support Employee Health and Wellness Northwell Health s Team Lavender Program Agnes Barden, DNP, RN, CPXP, Vice President, Patient & Customer Experience NYC Health + Hospitals Helping Healers Heal Program Jeremy Segall, MA, RDT, LCAT, Senior Director, System Performance Improvement, Office of Quality & Safety Using Culture of Safety Surveys to Assess Second Victim-related Issues Jared Bosk, Vice President, Survey and Outcomes Research, GNYHA Updates & Sharing
3 3 Spotlight: Second Victim Programs and How They Support Employee Health and Wellness
4 Northwell Health s Team Lavender Program Agnes Barden, DNP, RN, CPXP, Vice President, Patient & Customer Experience
5 5 Second Victim Phenomenon & Prevalence Second victims are healthcare providers who are involved in an unanticipated adverse patient event, medical error and/or a patient related injury and become victimized in the sense that the provider is traumatized by the event. It is estimated that approximately half of all healthcare providers will experience its impact at least once during the professional career. Can result in psychological harm and long-term impacts if not addressed
6 6 Connection to Culture of Safety 2000: Publication of Institute of Medicine To Err is Human: Building a Safer Health System report. 2004: AHRQ releases Hospital Survey on Patient Safety Culture 2007: Joint Commission begins requiring hospitals to conduct staff surveys to specific to patient safety in order to assess and advance organizational safety cultures. Patient safety protocols and practices, such as root cause analyses, can have the unintended consequence of causing further distress to second victims if unconnected to support programs.
7 7 Citations Center for Patient Safety, Second Victim Experience. Website accessed October 30, 2018: Joint Commission. Quick Safety: Supporting Second Victims, Issue 30, January 2018: Second_victim_FINAL2.pdf Scott, S. Second Victim Support: Implications for Patient Safety Attitudes and Perceptions. Patient Safety and Quality Healthcare, September/October 2015:
8 8 NYC Health + Hospitals Helping Healers Heal Program Jeremy Segall, MA, RDT, LCAT, Senior Director, System Performance Improvement, Office of Quality & Safety
9 Using Culture of Safety Surveys to Assess Second Victim-related Issues Jared Bosk, Vice President, Survey and Outcomes Research, GNYHA
10 AHRQ Hospital Survey on Patient Safety Culture - Survey Dimensions Seven unit level safety dimensions Three hospital level safety dimensions Four outcome dimensions Supervisor/Manager Expectations & Actions Promoting Safety (4 items) Organizational Learning Continuous Improvement (3 items) Teamwork Within Units (4 items) Hospital Management Support for Patient Safety (3 items) Teamwork Across Hospital Units (4 items) Hospital Handoffs and Transitions (4 items) Overall Perceptions of Safety (4 items) Frequency of Event Reporting (3 items) Patient Safety Grade (of the Hospital Unit) (1 item) Communication Openness (3 items) Number of Events Reported (1 item) Feedback and Communication About Error (3 items) Nonpunitive Response to Error (3 items) Staffing (4 items)
11 Example Items Frequency of Events Reported When a mistake is made that could harm the patient, but does not, how often is this reported? Overall Perceptions of Safety Our procedures and systems are good at preventing errors from happening. Supervisor/manager expectations & actions promoting safety Whenever pressure builds up, my supervisor/manager wants us to work faster, even if it means taking shortcuts. Feedback and Communication About Error We are informed about errors that happen in this unit.
12 Survey Administration How often should the survey be administered? No specific guidance Best practice is every months Who should take the survey? Staff with direct patient contact Staff without direct patient contact but whose work affects patient care Physicians who spend significant time in the hospital Administration/Management What kinds of questions? 5 point scales Strongly Disagree to Strongly Agree Never to Always Positively and negatively worded items How are respondents identified? Survey is anonymous Respondents include information on staff type, work area, and specific unit
13 13 Incorporating Second Victim Questions into Surveys Research Question Over time is there a difference in clinician perceptions related to patient safety among three groups of survey respondents (non-victims, second victims with support, and second victims without support)? Prevalence In the last 12 months, were there any patient safety events that caused you personal problems such as anxiety, depression, or concerns about your ability to do your job? Support If yes: Did you receive support from anyone within the [HOSPITAL/HEALTH SYSTEM]?
14 14 Findings Prevalence Approximately one-fourth (25%) of respondents self-identified as second victims Safety Culture Results Scores among supported second victims are similar to non-victims Unsupported second victims consistently score lower than supported second victims Conclusion Supported second victims help raise the overall patient safety grade within units and facilities that have higher levels of perceived support. Conversely, unsupported second victims can significantly lower the overall patient safety score.
15 15 How to Use Data Incorporate second victim questions into safety culture survey Measure Prevalence of Second Victims and Feelings of Support Stratify results to see what types of staff/areas of the hospital are most affected Measure again after second victim programs have been incorporated to see if feelings of support have changed
16 16 Updates
17 17 Biometric Screening and Wellness Portal (with HRA) Shared Services RFP Vendor selected via rigorous RFP process Total of 26 proposals received; 9 invited to make presentations After a rigorous process, selected a vendor and were in the midst of final negotiations New senior leadership made decision that they did not want to enter into a Group Purchasing Agreement We have now restarted conversations with our secondchoice vendor. Please stay tuned.
18 1 Clinician Wellness - National Updates National Academy of Medicine (NAM) October Meeting of Committee on Systems Approaches to Improve Patient Care by Supporting Clinician Well- Being Major themes Clinician burnout a serious and pervasive problem with important implications for patient care (as well as workforce capacity) and national associations involved in physician education, training, and practice are engaging in the problem There is an urgent need for innovation and evidence for system interventions that address burnout - the Committee will be putting that evidence together for a report due next year (Fall 2019) NAM Conceptual Model Statement of Commitment signed by 150 organizations nationally (NY/NJ institutions included)
19 2 Clinician Wellness - National Updates (con t) Regulatory Updates Related to Burnout Office of National Coordinator : Reducing administrative burdens as part of the 21 st Century Cures Act ( Patients Over Paperwork ) MedPAC metrics: Medicare Payment Advisory Committee has a major proposal to reduce burden and complexity of quality/safety measurement reporting and incentives for hospitals (proposals directed at physicians as well) from dozens of measures to four (action need by Congress) Federation of State Medical Board Policy Recommendations: State licensing boards should focus on current impairment on medical licensing applications Accreditation Council for Graduate Medical Education: Clinical Learning Environment Review Findings 2019 Executive Summary sponsoring institutions lack of focus on wellness
20 3 Clinician Wellness GNYHA Initiatives Wellness Training Models SMART-R, MAP-IT outreach and focus groups Schwartz Center Collaborations Helping Healers Heal (NYC H+H initiative) Wellness and the Health Workforce Survey of Chief Nursing Officers (CNOs) to understand wellness issues facing nursing staff results pending, CNO call planned for 11/19 Medical scribe utilization to alleviate physician documentation requirements Wellness Video Learning Series Planning to launch in 2019 to showcase best practices around wellness initiatives
21 21 Clinical Wellness Resources NAM Resources: Letter from CMS Administrator Seema Verma: FSMB Policy: ACGME CLER Findings: ive_summary_digital_ pdf
22 Wellness-related Programming Workplace Violence Prevention Learning Series Kickoff Program, January 24 th Onsite fitness facilities further discussion & development of best practice document Comprehensively supporting injured and will workers Disseminating innovative practices Extending burnout/resiliency work to nurses and allied health professionals Other areas of focus/interest?
23 Wellness Workgroup Meetings o Tuesday, January 29 th o Tuesday, March 19 th o Thursday, May 30 th o Tuesday, July 30 th o Tuesday, September 24 th o Thursday, November 14 th All meetings are 9:30am -11:30am
Hospital Survey on Patient Safety Culture: Debrief and Action Planning
Hospital Survey on Patient Safety Culture: Debrief and Action Planning August 7, 2018 A partnership of the Healthcare Association of New York State and the Greater New York Hospital Association 1 Three
More informationAlthough recent publications have
Second Victim Support: Implications for Patient Safety Attitudes and Perceptions By Susan D. Scott, PhD, RN, CPPS Although recent publications have enhanced our understanding of the second victim phenomenon,
More informationA Study to Assess Patient Safety Culture amongst a Category of Hospital Staff of a Teaching Hospital
IOSR Journal of Dental and Medical Sciences (IOSR-JDMS) e-issn: 2279-0853, p-issn: 2279-0861.Volume 13, Issue 3 Ver. IV. (Mar. 2014), PP 16-22 A Study to Assess Patient Safety Culture amongst a Category
More informationImproving Nursing Home Patient Safety in Maine: A Review of the AHRQ Patient Safety Culture survey Implementation Process
University of Southern Maine USM Digital Commons Muskie School Capstones Student Scholarship 5-1-2012 Improving Nursing Home Patient Safety in Maine: A Review of the AHRQ Patient Safety Culture survey
More informationGood Catch: The Story of a Near-Miss Reporting System
Good Catch: The Story of a Near-Miss Reporting System Muskie School of Public Service Patient Safety Academy University of Southern Maine, Portland, ME September 29, 2017 Overview WISER Project in Maine
More informationComposite Results and Comparative Statistics Report
Patient Safety Culture Survey of Staff in Acute Hospitals Report April 2015 Page 1 Table of Contents Executive Summary 3 1.0 Purpose and Use of this Report 8 2.0 Introduction 8 3.0 Survey Administration
More informationMeasuring Patient Safety Culture Manual, Part I: Getting Started & Planning Your Survey Process
The Armstrong Institute for Patient Safety and Quality Measuring Patient Safety Culture Manual, Part I: Getting Started & Planning Your Survey Process This manual has been adapted from the publically available
More informationFacilitating Change in the Patient Safety Culture of the Clinical Learning Environment
Facilitating Change in the Patient Safety Culture of the Clinical Learning Environment Andrew R. Buchert, MD Dept. of Pediatrics Gregory M. Bump, MD Dept. of Medicine Associate Medical Directors for GME
More informationPatient Safety Assessment in Slovak Hospitals
1236 Patient Safety Assessment in Slovak Hospitals Veronika Mikušová 1, Viera Rusnáková 2, Katarína Naďová 3, Jana Boroňová 1,4, Melánie Beťková 4 1 Faculty of Health Care and Social Work, Trnava University,
More informationStatewide Patient Safety Culture: North Carolina HSOPS and Medical Office SOPS
Statewide Patient Safety Culture: North Carolina HSOPS and Medical Office SOPS What is safety culture? The safety culture of an organization is the product of individual and group values, attitudes, perceptions,
More informationat OU Medicine Leadership Development Institute August 6, 2010
Effective Patient Handovers at OU Medicine Leadership Development Institute August 6, 2010 Quality and Patient Safety Realize OU Medicine s position with respect to a culture of safety and quality. Improve
More informationNexus of Patient Safety and Worker Safety
Nexus of Patient Safety and Worker Safety Jeffrey Brady, MD, MPH & James Battles, PhD Agency for Healthcare Research and Quality October 25, 2012 Diagnosing the Safety Problem is One Challenge The fundamental
More informationBarriers to a Positive Safety Culture. Donna Zankowski MPH RN
Barriers to a Positive Safety Culture Donna Zankowski MPH RN What we ll talk about: 1. The Importance of Institutional Leadership 2. The Issue of Underreporting 3. Incident Reporting Tools 4. Employee
More informationLeadership Buy-in From the C-Suite Perspective
Leadership Buy-in From the C- Suite Perspective Leadership Buy-in From the C-Suite Perspective Belinda Shaw, DNP-c, RN, NE-BC, CEN Stanley Rabinowitz, MD, FCCP Michael Handler, MD, MMM Belinda Shaw DNP-c,
More informationPG snapshot Nursing Special Report. The Role of Workplace Safety and Surveillance Capacity in Driving Nurse and Patient Outcomes
PG snapshot news, views & ideas from the leader in healthcare experience & satisfaction measurement The Press Ganey snapshot is a monthly electronic bulletin freely available to all those involved or interested
More informationMeasure what you treasure: Safety culture mixed methods assessment in healthcare
BUSINESS ASSURANCE Measure what you treasure: Safety culture mixed methods assessment in healthcare DNV GL Healthcare Presenter: Tita A. Listyowardojo 1 SAFER, SMARTER, GREENER Declaration of interest
More informationHSOPS Analysis and Interpretation. Using The Pa,ent Safety Group (PSG)
HSOPS Analysis and Interpretation Using The Pa,ent Safety Group (PSG) Objectives Describe post-survey activities Explain how to generate reports from PSG Identify HSOPS interpretation strategies Results,
More informationAssessment of patient safety culture in a rural tertiary health care hospital of Central India
International Journal of Community Medicine and Public Health Goyal RC et al. Int J Community Med Public Health. 2018 Jul;5(7):2791-2796 http://www.ijcmph.com pissn 2394-6032 eissn 2394-6040 Original Research
More information2017 Good Catch Program: Blueprint Companion Guide
2017 Good Catch Program: Blueprint Companion Guide EXECUTIVE SUMMARY The following document provides guidance to accompany the recommended strategies listed within the Blueprint for Success, a comprehensive
More informationHospital Survey on Patient Safety Culture: 2007 Comparative Database Report
Hospital Survey on Patient Safety Culture: 2007 Comparative Database eport Prepared for: Agency for Healthcare esearch and Quality (AHQ) U.S. Department of Health and Human Services (HHS) 540 Gaither oad
More informationTrauma-Informed Care IC Performance Monitoring Tool (PMT)
Trauma-Informed Care IC Performance Monitoring Tool (PMT) Tracking progress is an important part of systems change. In order to be successful; primary care organizations should have a clear understanding
More informationNAM Action Collaborative on Clinician Well-Being and Resilience
NAM Action Collaborative on Clinician Well-Being and Resilience February 2, 2018 Webinar o Presenters Charlee Alexander, Director, Action Collaborative on Clinician Well-Being and Resilience, National
More informationHOSPITAL SURVEY ON PATIENT SAFETY CULTURE
HOSPITAL SURVEY ON PATIENT SAFETY CULTURE USER S GUIDE PATIENT SAFETY AHRQ Hospital Survey on Patient Safety Culture: User s Guide Prepared for: Agency for Healthcare Research and Quality U.S. Department
More informationStrategies to Increase Compassion Satisfaction and Reduce Compassion Fatigue Among Hospital Nurses
St. Catherine University SOPHIA Doctor of Nursing Practice Systems Change Projects Nursing 12-2015 Strategies to Increase Compassion Satisfaction and Reduce Compassion Fatigue Among Hospital Nurses Christy
More informationAGGRESSIVE BEHAVIOR TOOLKIT WSHA & ASHNHA PARTNERSHIP FOR PATIENTS PRESENTED BY: COURTNEY ULRICH
AGGRESSIVE BEHAVIOR TOOLKIT WSHA & ASHNHA PARTNERSHIP FOR PATIENTS PRESENTED BY: COURTNEY ULRICH HIIN AND PARTNERSHIP FOR PATIENTS The Partnership for Patients initiative is a public-private partnership
More informationPhysician Support After Adverse Patient Events Women s Leadership Forum Massachusetts Medical Society September 30, 2016
Physician Support After Adverse Patient Events Women s Leadership Forum Massachusetts Medical Society September 30, 2016 Carol Mostow LICSW Associate Director, Psychosocial Training Department of Family
More informationAn Overview of the AHRQ Hospital Survey on Patient Safety Culture TM (SOPS TM ) and Value and Efficiency Supplemental Item Set
An Overview of the AHRQ Hospital Survey on Patient Safety Culture TM (SOPS TM ) and Value and Efficiency Supplemental Item Set Using the SOPS Toolkit for Patient Safety Improvement Theresa Famolaro, MPS,
More informationAgenda. Office of Clinician Support. Staff Responses to An Adverse Event. A Safe Place To Talk. Traumatic Stress Symptoms
Office of Clinician Support: Caring for Children s Hospital Clinicians David R. DeMaso, MD Psychiatrist-in-Chief & Chairman of Psychiatry Children s Hospital Boston Professor of Psychiatry & Pediatrics
More informationRodney M. Wiseman, DO, FACOFP dist. ACOFP President
November 20, 2017 VIA ELECTRONIC SUBMISSION (CMMI_NewDirection@cms.hhs.gov) Seema Verma, Administrator Centers for Medicare & Medicaid Services Department of Health and Human Services Attention: CMMI Request
More informationCaring For The Caregiver After Adverse Clinical Effects. Susan D. Scott, PhD, RN, CPPS University of Missouri Health Care System March 11, 2016
Caring For The Caregiver After Adverse Clinical Effects Susan D. Scott, PhD, RN, CPPS University of Missouri Health Care System March 11, 2016 University of Missouri Health Care University of Missouri
More informationCognitive Level Certified Professional in Patient Safety Detailed Content Outline Recall. Total. Application Analysis 1.
Cognitive Level Certified Professional in Patient Safety Detailed Content Outline Recall Application Analysis Total 1. CULTURE 2 12 4 18 A. Assessment of Patient Safety Culture 1. Identify work settings
More informationUnderstanding the Relationship Between Nurse Engagement and Patient Experience. Session ID: 467
Understanding the Relationship Between Nurse Engagement and Patient Experience Session ID: 467 Objectives 1. Discuss current challenges and competing priorities for nurse leaders in the move to value based
More informationEMERGENCY PREPAREDNESS COORDINATING COUNCIL. December 7, 2017
EMERGENCY PREPAREDNESS COORDINATING COUNCIL December 7, 2017 2 Presentations Health and Medical Community Debrief: Response to the October 31 st Terrorist Attack in Lower Manhattan FDNY NYPD Bellevue Hospital
More informationCommunication and Teamwork for Patient Safety 1.0 Contact Hour Presented by: CEU Professor
Communication and Teamwork for Patient Safety 1.0 Contact Hour Presented by: CEU Professor 7 www.ceuprofessoronline.com Copyright 8 2008 The Magellan Group, LLC All Rights Reserved. Reproduction and distribution
More informationYou have joined the CUSP Communication & Teamwork Tools Informational Session!
You have joined the CUSP Communication & Teamwork Tools Informational Session! The session will begin shortly. To access the audio for the session, Dial: 800-977-8002, Participant code 083842# Registrants
More informationPatient and Family Engagement University Hospitals Health System Cleveland, Ohio
Patient and Family Engagement University Hospitals Health System Cleveland, Ohio Chrissie Blackburn, MHA Principal Advisor, Patient and Family Engagement University Hospitals & University Hospitals Cleveland
More informationPatient Safety Culture in the Radiologic Sciences
Slide 1 Patient Safety Culture in the Radiologic Sciences Jeff Legg Virginia Commonwealth University Laura Aaron Northwestern State University of Louisiana Melanie Dempsey Virginia Commonwealth University
More informationWorkplace Advocacy
Workplace Advocacy - 29 - Workplace Advocacy The practice environment for nurses has a major effect on the ability of nurses to do their job and achieve positive patient outcomes. Nurses care for individuals
More informationCommunication Among Caregivers
Communication Among Caregivers October 2015 John E. Sanchez - MS, CPHRM, Pendulum, LLC Amid the incredible advances, discoveries, and technological achievements in healthcare, one element has remained
More informationThese Things (Don t Have to) Happen Patient Safety Tami Minnier Chief Quality Officer Friday, April 5, 2013
These Things (Don t Have to) Happen Patient Safety 2013 Tami Minnier Chief Quality Officer Friday, April 5, 2013 Agenda Review the current state of healthcare Define and understand the concept of reliability
More informationDevelopment and assessment of a Patient Safety Culture Dr Alice Oborne
Development and assessment of a Patient Safety Culture Dr Alice Oborne Consultant pharmacist safe medication use March 2014 Outline 1.Definitions 2.Concept of a safe culture 3.Assessment of patient safety
More informationFHA HIIN Safety Culture Measurement Informational Webinar May 7, 2018
FHA HIIN Safety Culture Measurement Informational Webinar May 7, 2018 Mission to Care HIIN Collaborative Focus 20% reduction in all cause harm 12% reduction in readmissions By September 2018 (possible
More informationShedding Light on Bullying in Nursing
Shedding Light on Bullying in Nursing December 2, 2016 Rutgers School of Nursing & Rutgers School of Management and Labor Relations Donna M. Fountain, PhD, APRN, PHCNS - BC Associate Professor LIU Brooklyn
More informationYou Have Questions, We Have Answers. September 12, This presentation is co-hosted by:
PSO? PSES? PSWP? You Have Questions, We Have Answers September 12, 2013 This presentation is co-hosted by: 1 Today s Presenters Eunice Halverson MA PATIENT SAFETY SPECIALIST CENTER FOR PATIENT SAFETY Becky
More informationNURSING SPECIAL REPORT
2017 Press Ganey Nursing Special Report The Influence of Nurse Manager Leadership on Patient and Nurse Outcomes and the Mediating Effects of the Nurse Work Environment Nurse managers exert substantial
More informationJune 25, Dear Administrator Verma,
June 25, 2018 Seema Verma Administrator Centers for Medicare and Medicaid Services U.S. Department of Health and Human Services Room 445 G, Hubert H. Humphrey Building 200 Independence Avenue SW Washington,
More informationHCAHPS, HSOPS, HACs and HIQRP Connecting the Dots
HCAHPS, HSOPS, HACs and HIQRP Connecting the Dots Sharon Burnett, R.N., BSN, MBA Vice President of Clinical and Regulatory Affairs Missouri Hospital Association Objectives Discuss how the results of the
More informationAbout Minnesota s hospitals
2017 About Minnesota s hospitals Minnesota s 142 hospitals and health systems have earned a national reputation for delivering safe, high-quality care and for meeting the needs of our communities. It takes
More informationTHE AMERICAN BOARD OF PATHOLOGY PATIENT SAFETY COURSE APPLICATION
THE AMERICAN BOARD OF PATHOLOGY PATIENT SAFETY COURSE APPLICATION Requirements: Component I Patient Safety Self-Assessment Program Programs must meet the following criteria to be an ABP approved Patient
More informationNERC Improving Human Performance
NERC Improving Human Performance Sentinel Event Reporting, Analysis and Prevention in Healthcare March 28, 2012 Charles A. Mowll, FACHE, CSSBB Executive Vice President The Joint Commission Healthcare Worker
More informationA Just Culture: Accountability for Patient Safety. Mary Barkhymer MSN, MHA, RN, CNOR, CNO Team Lead - UPMC St. Margaret February 14, 2012
A Just Culture: Accountability for Patient Safety Mary Barkhymer MSN, MHA, RN, CNOR, CNO Team Lead - UPMC St. Margaret February 14, 2012 A Just Culture: Accountability for Patient Safety Today s Presenters:
More informationWhy Shepherd? Shepherd Center Patients. Here s How We Measure Up: Shepherd Patient Population
Center Patients Total Patients ABI Patients SCI Patients Other Patients Center specializes in medical treatment, research and rehabilitation for people with spinal cord and brain injury. In CY, had 911
More informationNo Buts: Governance for Safe Quality Healthcare in Victoria
No Buts: Governance for Safe Quality Healthcare in Victoria Brigid Clarke Manager, Consumer Partnerships & Quality Standards Quality & Safety Branch brigid.clarke@dhhs.vic.gov.au The system is not working
More informationThe second victim phenomenon is a serious
Clinician Support: Five Years of Lessons Learned By Laura E. Hirschinger, RN, MSN; Susan D. Scott, RN, PhD; and Kristin Hahn-Cover, MD The second victim phenomenon is a serious consequence of any healthcare
More informationText-based Document. The Culture of Incident Reporting Among Filipino Nurses. de Guzman, Barbara Michelle. Downloaded 28-Apr :54:41
The Henderson Repository is a free resource of the Honor Society of Nursing, Sigma Theta Tau International. It is dedicated to the dissemination of nursing research, researchrelated, and evidence-based
More informationThe True Cost of the Burnt Out Physician. Lisa Ellis, MD, FACP Chief Medical Officer- VCU Health Ambulatory Clinics
The True Cost of the Burnt Out Physician Lisa Ellis, MD, FACP Chief Medical Officer- VCU Health Ambulatory Clinics DISCLOSURES/DISCLAIMERS I have no conflicts of interest 2 The True Cost a Burnt Out Physician
More informationIan Nisonson, M.D. 11/2/2017
Ian Nisonson, M.D., FACS Conference Director President of Baptist-South Miami Medical Staff (1997-1999) Senior Active Medical Staff, Baptist Hospital of Miami Adjunct Assistant Professor, Herbert Wertheim
More informationGlobal Healthcare Accreditation Standards Brief 4.0
Global Healthcare Accreditation Standards Brief 4.0 for Medical Travel Services Effective June 1, 2017 Copyright 2017, Global Healthcare Accreditation Program All rights Version reserved. 4.0 No Reproduction
More informationE.H.R. s and Improving Patient Safety - What Has Been the Real Impact?
E.H.R. s and Improving Patient Safety - What Has Been the Real Impact? Presented by: Mary Erickson, RN, HTS Accounting Manager HTS, a division of Mountain Pacific Quality Health Foundation 1 Understand
More informationDefinitions/Glossary of Terms
Definitions/Glossary of Terms Submitted by: Evelyn Gallego, MBA EgH Consulting Owner, Health IT Consultant Bethesda, MD Date Posted: 8/30/2010 The following glossary is based on the Health Care Quality
More informationImproving Intimate Partner Violence Screening in the Emergency Department Setting
The Henderson Repository is a free resource of the Honor Society of Nursing, Sigma Theta Tau International. It is dedicated to the dissemination of nursing research, researchrelated, and evidence-based
More informationCOPs 2018 Now is the Time. HCAC 2017 Conference PreConference 2017 The Crag Business Group, Inc.
COPs 2018 Now is the Time HCAC 2017 Conference PreConference 2017 The Crag Business Group, Inc. FOCUS & THEMES Revisions of the Home Health Agency provider requirements..focus on a patient-centered, data-driven,
More informationJoy in Medicine Physician well-being: A discussion on burnout and achieving joy in practice
Joy in Medicine Physician well-being: A discussion on burnout and achieving joy in practice AMA s SL2 (Share, Listen, Speak, Learn) Series December 2017 Share, Listen, Speak, Learn (SL2) Series Share existing
More informationReflections on Ethics: Making Ethics Come Alive in Nursing Today
Reflections on Ethics: Making Ethics Come Alive in Nursing Today Maryland Nurses Association Center for Ethics and Human Rights Lorraine Perin Huber, MSN, RN-PMNE,CNOR Donna Downing-Corddry, BSN, RN, CAPA
More informationComparison of ACP Policy and IOM Report Graduate Medical Education That Meets the Nation's Health Needs
IOM Recommendation Recommendation 1: Maintain Medicare graduate medical education (GME) support at the current aggregate amount (i.e., the total of indirect medical education and direct graduate medical
More informationRISK MANAGEMENT EXPERT SUPPORT TO MANAGE RISK AND IMPROVE PATIENT SAFETY
RISK MANAGEMENT EXPERT SUPPORT TO MANAGE RISK AND IMPROVE PATIENT SAFETY medicalprotection.org +44 (0)113 241 0359 or +44 (0)113 241 0624 RISK MANAGEMENT EXPERT SUPPORT TO MANAGE RISK AND IMPROVE PATIENT
More informationA Healthy Work Environment Endeavor Postoperative Handover from the OR to CTICU
A Healthy Work Environment Endeavor Postoperative Handover from the OR to CTICU Anna Dermenchyan RN, BSN, CCRN-CSC Clinical Nurse III, Cardiothoracic ICU Ronald Reagan UCLA Medical Center adermenchyan@mednet.ucla.edu
More information9 th Annual Meeting of PSOs
9 th Annual Meeting of PSOs April 26-27, 2017 The Patient Safety Organization Landscape Diane Cousins, RPh, Acting Director PSO Program Center for Quality Improvement and Patient Safety (CQuIPS) 9 th Annual
More informationJourney to an Effective Safety Culture Part I of III Exploring the Role of Culture in Safety Outcomes. Embracing Patient Safety Culture
White Paper Journey to an Effective Safety Culture Part I of III Exploring the Role of Culture in Safety Outcomes Embracing Patient Safety Culture What is the Purpose of this Series? The purpose of this
More informationImproving teams in healthcare
Improving teams in healthcare Resource 1: Building effective teams Developed with support from Health Education England NHS Improvement Background In December 2016, the Royal College of Physicians (RCP)
More informationMedical Office Survey on Patient Safety Culture Initiatives
Medical Office Survey on Patient Safety Culture Initiatives MARIAH RAMIREZ MENTOR: KATHY DONOHUE BSN,MBA,CHCQM,CPPS DIRECTOR AMBULATORY QUALITY CEQI Agenda I. The Reality of Medical Errors II. Definition:
More informationLeveraging Clinical Communications Technology to Prevent Missed Nursing Care
Leveraging Clinical Communications Technology to Prevent Missed Nursing Care Maintaining a competitive edge in the value-based purchasing era Patricia Smith MBA, BSN, RN Preventing Missed Nursing Care
More informationEnsuring the Continuum of Interprofessional Education and Collaborative Practice in the Post- Graduate Training Years
Ensuring the Continuum of Interprofessional Education and Collaborative Practice in the Post- Graduate Training Years Interprofessional Care for the 21 st Century October 11, 2014 Pittsburgh, Pa. Joanne
More informationCustomer Service Center Quick Sort Transfers to Counties/Consortia: Service Standards and Contingencies
Customer Service Center Quick Sort Transfers to Counties/Consortia: Service Standards and Contingencies Juli Baker Chief Technology Officer Covered California Len Finocchio Associate Director California
More informationSPECIAL NEEDS PLAN (SNP) MODEL OF CARE TRAINING 2015
SPECIAL NEEDS PLAN (SNP) MODEL OF CARE TRAINING 2015 Introduction This course is offered to meet the CMS regulatory requirements for Model of Care Training for our Special Needs Plan at Care Wisconsin.
More informationTeamSTEPPS Introductory Webinar. July 19, 2018
TeamSTEPPS Introductory July 19, 2018 Agenda Welcome & HIIN Update TeamSTEPPS Master Trainer Course Presentation --Duke University Health System Master Trainers Next Steps Questions / Discussion Pre-Meeting
More informationMidwest Alliance for Patient Safety Patient Safety Organization Getting Started with a PSO. An Illinois Hospital Association Company
Midwest Alliance for Patient Safety Patient Safety Organization Getting Started with a PSO An Illinois Hospital Association Company Today s Roadmap Objectives: 1. Explain the PSQIA and PSO Basics 2. Learn
More informationRN Behavioral Health Care Manager in Primary Care Settings
RN Behavioral Health Care Manager in Primary Care Settings Integrated Care and the Expanding Role of Nurses Seattle Airport Marriott, SeaTac, WA Tuesday, January 9, 2018 The Healthier Washington Practice
More informationProfessional Drivers Health Network. What?
Professional Drivers Health Network What? An Integrated Occupational Health Program The definition - the ability of a worker to function at an optimum level of well-being at a worksite as reflected in
More informationCOMMUNICATION KNOWLEDGE LEADERSHIP PROFESSIONALISM BUSINESS SKILLS. Nurse Executive Competencies
COMMUNICATION KNOWLEDGE LEADERSHIP PROFESSIONALISM BUSINESS SKILLS Nurse Executive Competencies Suggested APA Citation: American Organization of Nurse Executives. (2015). AONE Nurse Executive Competencies.
More informationHere is what we know. Here is what you can do. Here is what we are doing.
With the repeal of the sustainable growth rate (SGR) behind us, we are moving into a new era of Medicare physician payment under the Medicare Access and CHIP Reauthorization Act (MACRA). Introducing the
More informationEmployers are essential partners in monitoring the practice
Innovation Canadian Nursing Supervisors Perceptions of Monitoring Discipline Orders: Opportunities for Regulator- Employer Collaboration Farah Ismail, MScN, LLB, RN, FRE, and Sean P. Clarke, PhD, RN, FAAN
More informationHere is what we know. Here is what you can do. Here is what we are doing.
With the repeal of the sustainable growth rate (SGR) behind us, we are moving into a new era of Medicare physician payment under the Medicare Access and CHIP Reauthorization Act (MACRA). Introducing the
More informationP C R C. Physician Clinical Registry Coalition. [Submitted online at: https://www.regulations.gov/document?d=cms ]
P C R C Physician Clinical Registry Coalition Mr. Andrew Slavitt Acting Administrator Centers for Medicare & Medicaid Services Department of Health and Human Services Attention: CMS-5517-FC P.O. Box 8013
More information03/24/2017. Measuring What Matters to Improve the Patient Experience. Building Compassion Into Everyday Practice
Building Compassion Into Everyday Practice Christy Dempsey, MSN MBA CNOR CENP FAAN Chief Nursing Officer First OUR GOAL: OUR GOAL: Prevent suffering by optimizing care delivery Alleviate by responding
More informationRelationship between Patient Safety Culture and Safety Outcome Measures among Nurses
Gardner-Webb University Digital Commons @ Gardner-Webb University Nursing Theses and Capstone Projects Hunt School of Nursing 2015 Relationship between Patient Safety Culture and Safety Outcome Measures
More informationOBJECTIVES. Kaiser Permanente SCAL. Evidence Based Practice in Ambulatory Care Forward to the Past Back to the Future
Evidence Based Practice in Ambulatory Care Forward to the Past Back to the Future OBJECTIVES Outline 2 major trends in evidence based ambulatory care Describe 3 components of EBP as they apply to the ambulatory
More informationMALNUTRITION QUALITY IMPROVEMENT INITIATIVE (MQii) FREQUENTLY ASKED QUESTIONS (FAQs)
MALNUTRITION QUALITY IMPROVEMENT INITIATIVE (MQii) FREQUENTLY ASKED QUESTIONS (FAQs) What is the MQii? The Malnutrition Quality Improvement Initiative (MQii) aims to advance evidence-based, high-quality
More informationJournal Club. Medical Education Interest Group. Format of Morbidity and Mortality Conference to Optimize Learning, Assessment and Patient Safety.
Journal Club Medical Education Interest Group Topic: Format of Morbidity and Mortality Conference to Optimize Learning, Assessment and Patient Safety. References: 1. Szostek JH, Wieland ML, Loertscher
More informationHow Video Quick Learns and Other Multi-Modal Communication Strategies Can Fast Track the Success of Your Service Excellence Journey
How Video Quick Learns and Other Multi-Modal Communication Strategies Can Fast Track the Success of Your Service Excellence Journey Carol Majewski, RN, MS, MHCDS, Jason Vallee, PhD & Jodi Stewart Beryl
More information5D QAPI from an Operational Approach. Christine M. Osterberg RN BSN Senior Nursing Consultant Pathway Health Pathway Health 2013
5D QAPI from an Operational Approach Christine M. Osterberg RN BSN Senior Nursing Consultant Pathway Health Objectives Review the post-acute care data agenda. Explain QAPI principles Describe leadership
More informationNational Learning Competencies to Support Excellence in CEhp
National Learning Competencies to Support Excellence in CEhp Executive Summary Background In 2011, the Alliance for Continuing Medical Education took steps to respond to the environmental changes in health
More informationJuly 7, Dear Mr. Patel:
Bakul Patel Senior Policy Advisor United States Food and Drug Administration Center for Devices and Radiological Health Division of Dockets Management (HFA-305) 5630 Fishers Lane, Rm. 1061 Rockville, MD
More informationNational Survey on Consumers Experiences With Patient Safety and Quality Information
Summary and Chartpack The Kaiser Family Foundation/Agency for Healthcare Research and Quality/Harvard School of Public Health National Survey on Consumers Experiences With Patient Safety and Quality Information
More informationOutcome and Process Evaluation Report: Crisis Residential Programs
FY216-217, Quarter 4 Outcome and Process Evaluation Report: Crisis Residential Programs April Howard, Ph.D. Erin Dowdy, Ph.D. Shereen Khatapoush, Ph.D. Kathryn Moffa, M.Ed. O c t o b e r 2 1 7 Table of
More informationEmergency Nurses Perception of Incivility in the Workplace
Emergency Nurses Perception of Incivility in the Workplace Katy Garth, PhD, APRN, Dana Manley, PhD, APRN, Dina Byers, PhD, APRN, & Betty Kuiper, PhDc, RN Murray State University School of Nursing & Baptist
More informationComparison of Health IT Provisions in H.R. 6 (21 st Century Cures Act) and S (Improving Health Information Technology Act)
Comparison of Health IT Provisions in H.R. 6 (21 st Century Cures Act) and S. 2511 (Improving Health Information Technology Act) Policy Proposal Health Software Regulation Senate Innovations Initiative
More informationColorado PTN Learning Lab
Colorado PTN Learning Lab Supporting Clinicians and practice teams to have Cost of Care conversations with patients Facilitated by: Lisa Tuttle, Maine Quality Counts Kathy Reims, University of Colorado
More informationAn Action Plan for Workforce Health and Prevention
An Action Plan for Workforce Health and Prevention There is VALUE in health. There is POWER in prevention. Bringing health and prevention to the workplace is vital for health care reform. 1 Introduction
More informationAction Collaborative on Clinician Well-being and Resilience
Action Collaborative on Clinician Well-being and Resilience Victor J. Dzau July 14, 2017 Breaking the Culture of Silence Paper Series Breaking Silence, Breaking Stigma Jasleen Salwan, Sandeep Kishore
More information