Skilled Nursing Employee Drill Down Surveys

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1 SKILLED NURSING EMPLOYEE DRILL DOWN SURVEYS Skilled Nursing Employee Drill Down Surveys 7/7/10, My InnerView ALL RIGHTS RESERVED No part of this work, including survey items or design, may be reproduced, displayed, distributed, modified or transmitted in any form or by any means without the express written permission of My InnerView.

2 Skilled nursing employee satisfaction survey reference ITEM NUMBER/LABEL ORIGINAL SURVEY STATEMENT GLOBAL SATISFACTION DOMAIN 19 Overall satisfaction How would you rate your overall satisfaction with this facility? 20 Recommendation for job What is your recommendation of this facility as a place to work? 21 Recommendation for care What is your recommendation of this facility as a place to receive care? WORK ENVIRONMENT DOMAIN Rate this facility on... 5 Comparison of pay The pay as compared to other facilities 11 Safety of workplace The safety of the workplace 12 Adequacy of equipment/supplies The adequacy of equipment and supplies to do your job 13 Sense of accomplishment How your work allows you to make a difference in people s lives 14 Quality of teamwork How your co-workers work together as a team 15 Fairness of evaluations The fairness of your performance evaluations 16 Respectfulness of staff The respect shown to the resident by staff 17 Assistance with job stress Helping you to deal with job stress and burnout 18 Staff-to-staff communication Staff communication between shifts TRAINING DOMAIN Rate this facility on... 1 Quality of orientation The quality of new staff orientation 2 Quality of in-service education The quality of in-service education 3 Quality of resident-related training The quality of training you receive to deal with difficult residents 4 Quality of family-related training The quality of training you receive to deal with difficult family members SUPERVISION DOMAIN Rate this facility on... 6 Care (concern) of supervisor How your direct supervisor cares about you as a person 7 Appreciation of supervisor How your direct supervisor regularly shows you appreciation for a job well done 8 Communication by supervisor How your direct supervisor regularly gives you important work-related information MANAGEMENT DOMAIN Rate this facility on... 9 Attentiveness of management How well facility management listens to employees 10 Care (concern) of management How facility management cares about employees DEMOGRAPHICS AND BACKGROUND INFORMATION 22 Age of employee What is your age? 23 Gender of employee What is your gender? 24 Job category What is your job category? 25 Shift typically worked Which shift do you normally work? 26 Length of employment How long have you worked at this facility? 27 Homes worked in 3 years How many nursing homes have you worked at during the last three years? 28 English as first language Do you speak English as your first language? 29 Hours worked in typical week How many hours during a typical week do you normally work at this facility? 4/1/09, My InnerView Reproduction or duplication requires written permission from My InnerView (715)

3 improve the quality of orientation. IN 1 All new staff receive adequate orientation. 2 The training provided during orientation helped me better understand the responsibilities of my job. 3 Staff involved in providing orientation are well prepared to deliver the training. 4 New staff are shown the location of supplies and equipment needed to do their job. 5 New staff are assigned a mentor or to a buddy system. 6 A process is in place for department-specific orientation. 7 Orientation is provided in a quiet, clean and comfortable room. 8 Materials used during orientation are well organized and helpful. 9 All new staff are properly trained prior to being assigned to care for residents or perform other department-specific functions. 10 Overall, the orientation provided makes new staff feel welcome, prepared and eager to do their job. Form DDSN/E/1- May 2010, My InnerView SN/E/

4 improve the quality of in-service education. IN 1 In-service education programs are offered at times that are convenient for all staff. 2 Staff receive training when assigned new work or responsibilities. 3 In-services teach staff how to prioritize work. 4 Staff are given opportunities to further their education. 5 Staff are encouraged to suggest topics for in-service programs. 6 Staff are trained on dealing with issues related to grief, death, dying and loss. 7 Value is placed on staff training and development. 8 In-services are interesting and well done. 9 In-services are provided on customer service and the importance of customer service. 10 Overall, in-services are practical and help staff do their jobs well. Form DDSN/E/2- May 2010, My InnerView SN/E/

5 survey. Respondents said that we have an opportunity to improve resident-related training. IN 1 Training is provided on how to deal with difficult resident behaviors. 2 Staff are trained to be alert to signs of resident combative or abusive behavior. 3 Staff are trained on how to approach a potentially combative resident. 4 Staff are informed of their rights and responsibilities in cases of abusive behavior from a resident. 5 Training is provided on how to identify the potential for and instances of resident-to-resident abuse. 6 Staff receive training during orientation on dealing with difficult residents. 7 The process for reporting resident combative or abusive behavior is explained to staff. 8 Training is provided on how to support other residents when a resident is combative or abusive. 9 Training is provided on how to communicate with family members of difficult residents. 10 Overall, I have received adequate training on dealing with difficult residents. Form DDSN/E/3- May 2010, My InnerView SN/E/

6 survey. Respondents said that we have an opportunity to improve family-related training. IN 1 Training is provided on how to deal with difficult family members. 2 Staff are empowered to handle issues and concerns of family members. 3 A process is in place for effectively handling family complaints and concerns. 4 Ongoing customer service training is proivded. 5 New staff are trained on how to communicate with family members. 6 Training is provided on how to deal with issues related to grief, death, dying and loss. 7 Training is provided on how to deal with family members with unrealistic expectations about the care of their resident. 8 Training is provided on how to meet the emotional needs of family members dealing with anger and guilt. 9 The facility offers family members a support system (for example: spiritual support, family council, family support for new admissions). 10 Overall, my training has prepared me to relate well to family members. Form DDSN/E/4- May 2010, My InnerView SN/E/

7 improve pay as compared to other facilities. IN 1 Pay scales are adjusted as necessary to stay competitive with other facilities. 2 I am rewarded for excellent performance. 3 Staff members are paid fairly for the responsibilities of their jobs. 4 Staff turnover related to pay is minimal. 5 Increased pay for working evenings, nights and holidays is offered. 6 There are opportunities for job advancement and higher wages. 7 This facility can attract new staff because the pay is better. 8 My pay is fairly adjusted upon completion of my performance evaluation. 9 This facility clearly communicates what a staff member must do to earn higher pay. 10 Overall, my pay is as good as or better than what I would receive by working in another facility in the same job. Form DDSN/E/5- May 2010, My InnerView SN/E/

8 improve the care (concern) of your direct supervisor. IN 1 My direct supervisor treats me with respect. 2 My direct supervisor makes sure I receive the necessary training to do my job well. 3 My direct supervisor provides support when my personal needs require adjustments to my work schedule. 4 My direct supervisor does not correct or embarrass me in front of others. 5 My direct supervisor takes my suggestions and concerns seriously. 6 My direct supervisor readily helps me with my work when I need it. 7 My direct supervisor pays special attention to important days (for example: birthdays, employment anniversaries). 8 My direct supervisor does not discuss my personal life or my job performance with my peers. 9 My direct supervisor is aware of my workload and takes action if adjustments need to be made to best meet the residents needs. 10 Overall, my direct supervisor is concerned about me as a person. Form DDSN/E/6- May 2010, My InnerView SN/E/6

9 improve the appreciation shown by your direct supervisor. IN 1 My direct supervisor takes notice when I do my work well. 2 I receive compliments for my good work. 3 The quality of my work is recognized in my performance evaluation. 4 My work is recognized and rewarded in the pay I receive. 5 Opportunity for advancement based on job performance is offered. 6 My direct supervisor shows trust in my ability to do good work. 7 My direct supervisor publicly recognizes my good work. 8 I feel comfortable taking responsibility, initiative and risks in my work. 9 My direct supervisor gives me credit for the good work I do. 10 Overall, my direct supervisor recognizes and appreciates my work. Form DDSN/E/7- May 2010, My InnerView SN/E/7

10 improve communication by your direct supervisor. IN 1 My direct supervisor informs me about changes in facility policy and procedures. 2 My direct supervisor holds regular meetings with staff to communicate important information. 3 My direct supervisor makes job expectations clear to me. 4 My direct supervisor follows up when I share information about a resident. 5 My direct supervisor provides me with important resident care updates at the start of every shift. 6 Information is readily available and accessible to all staff to do their jobs well. 7 The facility has procedures in place to keep staff informed about resident status and change of condition. 8 Shift report occurs at the start of every shift. 9 My direct supervisor communicates with me during the course of my workday. 10 Overall, I am well informed about matters that affect my work. Form DDSN/E/8- May 2010, My InnerView SN/E/8

11 improve how well facility management listens. IN 1 Staff members are comfortable talking with facility management about problems they are experiencing with their supervisor. 2 A procedure is in place for staff to make suggestions or express concerns. 3 Staff receive feedback on the suggestions or concerns they communicate to facility management. 4 Staff are given the opportunity to bring concerns to management. 5 Staff have an opportunity to participate in facility meetings (for example: quality committee meetings). 6 Department managers hold regularly scheduled departmental meetings with staff. 7 Facility management considers staff input when making changes in facility policy or practice. 8 The administrator is accessible to me at any time. 9 My department manager is accessible to me at any time. 10 Overall, managers truly listen and take seriously staff concerns and suggestions. Form DDSN/E/9- May 2010, My InnerView SN/E/9

12 improve how well facility management cares about staff. IN 1 Facility management treat employees with respect. 2 Facility management know my name. 3 Facility management are available to me if I need help or have a concern. 4 Facility management recognize and appreciate my individual work performance. 5 Facility management engage on a daily basis in assisting with daily work when needed. 6 Facility management are present in the evening and at night. 7 Facility management are present on weekends and holidays. 8 Facility management staff support staff members when appropriate if conflicts arise with residents, family members or other staff. 9 Facility management gives me an opportunity to provide a response if my job performance is questioned. 10 Overall, facility management cares about me as a person and makes me feel important. Form DDSN/E/10- May 2010, My InnerView SN/E/10

13 improve the safety of the workplace. IN 1 An adequate supply of necessary equipment (for example: lifts, gait belts) is provided to allow me to do my job safely. 2 I know where to go if I have a safety concern. 3 Staff are trained on how to safely care for combative residents. 4 I feel safe entering and exiting the building. 5 Proper devices and safeguards are in place to minimize the risk of injury to caregivers. 6 I know what to do in case of a disaster. 7 Staff members are trained on how to avoid work-related injuries. 8 Immediate action is taken when there is a potentially hazardous situation (for example: fire hazard, clutter, trip/slip hazard). 9 Entrances to the facility are monitored or secured to protect against unwanted visitors entering the building. 10 Overall, I feel safe at work. Form DDSN/E/11- May 2010, My InnerView SN/E/11

14 provide adequate of equipment and supplies. IN 1 Staff know where equipment and supplies are kept. 2 Appropriate supplies are available to complete my job. 3 Staff know who to go to for needed equipment or supplies. 4 Requests for equipment or supplies are addressed in a timely manner. 5 There are sufficient materials (for example: puzzles, books, games) to keep residents engaged in meaningful activities. 6 There is an adequate supply of linen. 7 Equipment and supplies are in good repair. 8 There is an adequate supply of wheelchairs, walkers, lifts and scales. 9 Training is provided on how to use equipment and supplies. 10 Overall, I have the proper equipment and supplies to do my job well. Form DDSN/E/12- May 2010, My InnerView SN/E/12

15 improve staff s sense of accomplishment. IN 1 The facility reinforces the importance of the work I do. 2 Praise and compliments for my work are passed along to me. 3 I am given the opportunity to assist residents in achieving their care plan goals. 4 I am given the opportunity to contribute to residents quality of life. 5 I am given enough time to give the care or do things residents require. 6 I am given the opportunity to do extra things that are considered special by residents. 7 My input on resident care issues and approaches is well received and appreciated. 8 I am well informed about the things important to residents and their family members. 9 I am encouraged to build relationships with residents and their family members. 10 Overall, I believe that the work I do makes a difference for residents and their family members. Form DDSN/E/13- May 2010, My InnerView SN/E/13

16 improve the quality of teamwork. IN 1 An atmosphere of teamwork among all departments is fostered. 2 The management team willingly assists in getting daily work completed. 3 My co-workers are eager to help me when I need it. 4 If I am not available, my co-workers will pitch in to help. 5 My co-workers provide me with important resident-related information at shift change. 6 Staff understand their specific role and responsibilities in providing care. 7 New staff members are provided with adequate support and assistance during the orientation period. 8 I have the opportunity to participate in recreational functions (for example: staff picnics, holiday parties). 9 Staff at all levels are empowered to participate in work team and other process-improvement activities. 10 Overall, managers, staff and residents work as a team, cooperate and look out for each other. Form DDSN/E/14- May 2010, My InnerView SN/E/14

17 improve the fairness of evaluations. IN 1 I get regular feedback on the work I do. 2 My performance evaluations include setting goals for next year. 3 My performance evaluations are completed on a timely basis. 4 My supervisor s expectations of me are clear. 5 Performance evaluations help me to improve. 6 I receive immediate feedback on a job well done or an opportunity for improvement. 7 Rewards and recognition for excellent performance are fair and take superior performance into consideration. 8 I am given the opportunity to respond or ask questions during my performance evaluations. 9 Employment policies are consistently and fairly enforced. 10 Overall, my performance evaluations have been fair. Form DDSN/E/15- May 2010, My InnerView SN/E/15

18 improve the respectfulness of staff. IN 1 Staff are polite and courteous to residents. 2 Strict policies and practices on the respect shown to residents and family members are enforced. 3 Training on respect, dignity and privacy issues is provided. 4 A system is in place for investigating reports of disrespectful treatment of residents. 5 Staff take time to listen carefully to residents to ensure they accurately understand the residents wishes. 6 Staff take appropriate action when a resident is in need of personal attention. 7 Staff do not talk down to residents or treat them in a demeaning manner. 8 Staff recognize the value of each individual resident and convey that in their interactions with the resident. 9 Staff recognize that each resident s room is his/her home and are respectful of that personal space. 10 Overall, staff act respectfully to residents in all matters. Form DDSN/E/16- May 2010, My InnerView SN/E/16

19 better assist staff in dealing with job stress and burnout. IN 1 I know who to go to if I feel job stress or burnout. 2 My supervisor listens to and acts upon issues I bring to his/her attention. 3 I get enough information about new residents to do my job well. 4 I have the opportunity to participate in grieving (for example: funeral rites, family memorials) when my residents die. 5 The atmosphere in the staff break room allows me to relax on my break. 6 I receive necessary support and assistance with dealing with difficult resident or family situations. 7 Normally my shift is adequately staffed. 8 Necessary action is taken when my shift is not adequately staffed. 9 I receive the necessary training to do my job well. 10 Overall, my work environment helps me deal with the stresses of my job. Form DDSN/E/17- May 2010, My InnerView SN/E/17

20 improve staff-to-staff communication. IN 1 I am given enough information at the beginning of a shift to carry out my job. 2 I am informed at the start of my shift about residents who are ill. 3 I am informed at the start of my shift about residents who have had incidents (for example: falls, elopement, skin tears) that put them at risk. 4 I am made aware of changes in residents personal lives that may have an impact on their emotional or mental well being. 5 I am adequately informed about the care needs of newly admitted residents. 6 I am informed about any family complaints or concerns that have been expressed regarding residents in my care. 7 There is a spirit of cooperation between staff members on all shifts. 8 I am informed when residents are terminal or have died. 9 I am kept aware of changes in facility policy and procedures. 10 Overall, we have good communication between shifts. Form DDSN/E/18- May 2010, My InnerView SN/E/18

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