National Hospital for Neurology and Neurosurgery. Cladribine tablets Homecare Delivery Service. Information for patients, family and carers

Transcription

1 National Hospital for Neurology and Neurosurgery Cladribine tablets Homecare Delivery Service Information for patients, family and carers

2 If you would like this document in another language or format, or require the services of an interpreter, contact us on We will do our best to meet your needs. Contents 1. About the Homecare Delivery Service 2. Homecare contact details and working hours 3. Delivery 4. Storage and Use of Your Medication 5. Ongoing Deliveries 6. Frequently Asked Questions 7. What do I do if I have a problem with my homecare delivery service? 8. Data Protection 9. Pharmacy Contact details

3 1 Introduction UCL Hospitals are trying to improve patient care by preventing unnecessary visits to the hospital and waiting periods for collection of medication. The hospital has engaged the services of a Homecare Company called Lloyds Pharmacy Clinical Homecare to deliver your medicine to you. The company only deliver with your approval directly to your home or work address, if required, on a prearranged date. In order for this service to occur you will need to give your approval using a patient registration form. Your named coordinator from Lloyds Pharmacy Clinical Homecare will call you before your first delivery. If you are already taking this medication they will check how much medicine you have left at home to take. It is important that they are able to contact you to confirm each delivery before further supplies can be sent to you.

4 2 Contact details and working hours Lloyds Pharmacy Clinical Homecare Address: Scimitar Park Roydon Road Harlow, Essex CM19 5GU Contact number for patients: or Company opening times Monday to Friday 08:00 17:30

5 3 Delivery Normal delivery Hours 8am to 6pm Monday to Friday Delivery You have an option to either have a delivery to your home address or to your work. Please discuss these options with your named home care coordinator. If you have requested it, you will receive a delivery reminder text message prior to your confirmed delivery date Deliveries will only be made to you or perhaps to another person you have authorised to sign for you. All deliveries must be signed by you or a person authorised by you. The driver will have proof of identification and deliveries will be made in an unmarked vehicle. Your medication will be delivered to you in plain delivery packaging.

6 4 Storage and Use of Your Medication Store your medication safely; keep your medication out of the reach of children and at normal room temperature unless the label indicates special storage is needed. Check the expiry date on new and previously delivered medication and always use products with the shortest expiry date first. Do not take any medicines after their expiry date. Your medication has been dispensed in accordance with your Doctor s instructions. Please take in accordance with the instructions on the label and read the enclosed information leaflets. Please inform the Multiple Sclerosis team at the hospital about any medication including herbal medication and medication you buy over the counter Please inform the Multiple Sclerosis team of any changes in your medication If you have any doubts about how to take your medication please contact the Multiple Sclerosis team on or in emergency the Neurology Registrar on call via UCLH switchboard (Tel: ).

7 5 Ongoing Deliveries Around 2 weeks before each delivery, your named coordinator will call to confirm your delivery date and check how much medication you have left. It is important that you keep clinic appointments with your healthcare professional in order for them to review your treatment and prescribe your medication. If you fail to attend clinic this may result in the suspension or stopping of your home delivery service. The Hospital will send your next prescription directly to the Homecare Company. The Homecare Company will contact the Hospital to ensure that that they receive your prescription in good time for your next delivery, so that you will always have enough medication. If you for unforeseen circumstances require an urgent delivery, please contact your named coordinator. Bad Weather In the case of bad weather which disrupts the delivery of your medicine, you will be contacted to check on how much medicine you have left and will ensure that your supply is maintained.

8 Holidays Please speak to your named coordinator in good time to arrange delivery prior to your holiday departure and ensure that you have enough stock to cover your holiday and up until the next scheduled delivery. If you have any queries about the delivery then please contact your named homecare coordinator on or who will answer any questions. 6 Frequently Asked Questions How do I change my delivery date or time? Please call your named coordinator at the earliest opportunity (minimum 48 hours before) to request alteration to your scheduled delivery date and time. What if I have a query? Please contact your named coordinator who will provide support and advice on the best course of action. 7 What do I do if I have a problem with my homecare delivery service? We expect the homecare company to provide the best possible service. However, if you are in any way unhappy with the service please discuss the matter with your home care coordinator in the first instance. If you do not receive an

9 adequate response and/or you are still unhappy with the service, speak to the hospital named coordinator who will do their best to resolve any issue. All complaints and incidents are recorded and reviewed to ensure continuous improvement. 8 Data Protection Lloyds Pharmacy Clinical Homecare has a contract which will ensure that they will only utilise your personal data to fulfil their home delivery service obligations. Your data is held on a secure system and is not shared with any third parties, other than those necessary to deliver our service to you. If you have any queries, questions or concerns please contact Lloyds Pharmacy Clinical Homecare via / telephone: enquiries@lpclinicalhomecare.co.uk Contact number for patients: or Lloyds Pharmacy Clinical Homecare is continually striving to improve their service to you. If you have any suggestions or feedback on their service, please contact them UCL Hospitals cannot accept responsibility for information provided by external organisations.

10 You can also contact Pharmacy Department National Hospital for Neurology and Neurosurgery Queen Square London WC1N 3BG Direct line: This booklet has been written by the Pharmacy Department at the National Hospital for Neurology and Neurosurgery. The aim of the booklet is to provide information about the home care delivery service. It is intended for patients (or their family or carers) under the Multiple Sclerosis team at this hospital. It is not intended to replace discussion with your consultant. If you have any questions do not hesitate to contact a member of the team and they will be happy to answer them for you.

11 Space for notes and questions

12 First published: March 2018 Date last reviewed: March 2018 Date next review due: March 2020 Leaflet code: UCLH/SHB/NHNN/CLADRIBINE/1 University College London Hospitals NHS Foundation Trust