BOARD OF DIRECTORS PAPER COVER SHEET. Meeting date: 27 September 2006 Agenda item: 7.3
|
|
- Joleen Simon
- 5 years ago
- Views:
Transcription
1 BOARD OF DIRECTORS PAPER COVER SHEET Meeting date: 7 September 6 Agenda item: 7.3 Title: COMPLAINTS REPORT QUARTER 1 6/7 (1 APRIL 6 3 JUNE 6) Purpose: To update the board on the number and type of complaints received in Quarter 1 of 6/7 and the changes made as a result of the investigation process. Summary: In quarter 1, 77 formal written complaints were received. (A further 13 requests for loss and compensation were also received). 88% of complaints were fully responded to within working days, an increase from 8% in quarter of the previous year. The trust also received 198 letters of thanks/commendation for quarter 1. Recommendation: For Information Prepared by: Michael Norton, Complaints Lead Presented by: Marie-Noelle Orzel, Director of Nursing & Service Improvement This report covers: (Please tick relevant box below) Healthcare Standards (CORE C1 Monitor please specify which standard) Healthcare Standards (DEV T Finance please specify which standard) Service Development Strategy Performance Management Local Delivery Plan Business Planning Assurance Framework Complaints Other (Please specify)
2 COMPLAINTS & COMMENDATIONS Quarter 1 5/6 1 April 6 to 3 June 6 Compiled by the Complaints Department for Marie-Noelle Orzel, Director of Nursing and Service Improvement. Please contact her on (139) 356 with any queries or comments. 1. Developments Information about the number of complaints received, acknowledgement responses, investigations completed within working days, and the commendations received will now be presented using SPC charts so that any trends can be identified. This format will also be used to identify trends in the five themes we report our formal complaints against. An additional section describing the training and awareness sessions carried out for staff and the public has been added to the report. Collection and reporting of this information is required to ensure that the trust remains compliant with healthcare standard C1. Notification was received from the Department of Health during August that amendments have been made, with effect from 1 September 6, to the NHS (Complaints) Regulations. Notable amendments are that: The Trust now has 5 working days to complete an investigation. This can be extended following prior agreement with the complainant. The Department of Health has confirmed that the 5 day period commences on the day the complaint is received. Complainants not satisfied with our response now have up to 6 months (previously ) to refer their complaint to the Healthcare Commission.. Summary of Activity A total of 77 formal written complaints were received this quarter (9 formal written complaints last quarter and 69 in the same quarter last year). In addition to the 77 formal written complaints, the trust received 13 requests relating to Loss and Compensation claims Complaints & Compensation Claims Received Q /1 Q3 /1 Q /1 Q1 1/ Q 1/ Q3 1/ Q 1/ Q1 /3 Q /3 Q3 /3 Q /3 Q1 3/ Q 3/ Q3 3/ Q 3/ Q1 /5 Q /5 Q3 /5 Q /5 Q1 5/6 Q 5/6 Q3 5/6 Q 5/6 Q1 6/7 Of the 77 formal complaints received: 6 were made directly by the patient; 8 complaints were made by relatives, and 3 complaints were made by an advocate (i.e. ICAS or solicitor), friend or MP. With 11,6 patient episodes for this quarter, formal written complaints represent less than.7% of overall patient activity with the Trust. This equates to one formal written complaint for every 137 patient episodes. The number of commendations decreased slightly from 1967 to 198. The ratio of commendations to complaints for this quarter is: 5:1 1
3 3. Response Rates 3.1 Complaint letters acknowledged within working days: 96% (98% last quarter, 85% in the same quarter last year). Percentage Acknowledged Within Days Q /1 Q3 /1 Q /1 Q1 1/ Q 1/ Q3 1/ Q 1/ Q1 /3 Q /3 Q3 /3 Q /3 Q1 3/ Q 3/ Q3 3/ Q 3/ Q1 /5 Q /5 Q3 /5 Q /5 Q1 5/6 Q 5/6 Q3 5/6 Q 5/6 Q1 6/7 3. Response to letter of complaint completed within working days: 88% (8% last quarter, 7% in the same quarter last year). Percentage Response in Days Q /1 Q3 /1 Q /1 Q1 1/ Q 1/ Q3 1/ Q 1/ Q1 /3 Q /3 Q3 /3 Q /3 Q1 3/ Q 3/ Q3 3/ Q 3/ Q1 /5 Q /5 Q3 /5 Q /5 Q1 5/6 Q 5/6 Q3 5/6 Q 5/6 Q1 6/7. Commendations Commendations received for this quarter: 198 (1967 last quarter and 153 for the same quarter last year). Number received Commendations Q /1 Q3 /1 Q /1 Q1 1/ Q 1/ Q3 1/ Q 1/ Q1 /3 Q /3 Q3 /3 Q /3 Q1 3/ Q 3/ Q3 3/ Q 3/ Q1 /5 Q /5 Q3 /5 Q /5 Q1 5/6 Q 5/6 Q3 5/6 Q 5/6 Q1 6/7 A sample of 185 commendations (letters/cards of appreciation received) was taken from the Directorate of Medicine and analysed against the five Department of Health headings used to identify the themes complaints are recorded against. The breakdown was compared against the number of complaints received by the directorate during the same period. The results are as follows:
4 Commendations Complaints Access and waiting 7 Clean, safe place to be 3 Information, communication and choice 1 Building relationships 13 Safe, high quality care 79 1 Whilst this analysis was interesting to carry out it was found that many of the commendations are of a very general nature and so are difficult to categorise, and the analysis is also extremely time consuming. Having carried out this exercise, it is not felt that the information generated is of sufficient usefulness to warrant the time spent to continue the exercise on an ongoing basis. 5. Face-to-face Meetings Four meetings were held this quarter ( last quarter and for the same quarter last year). Current status of face-to-face meetings: all closed. 6. Trends and Patterns The analysis of complaints provides the Trust with a range of users views relating to the service experienced. For quarter one this year, the Trust received 77 formal written complaints. (A further 13 requests for Loss and Compensation were also received. These 77 complaints are reviewed under the following themes: 11 related to Access and Waiting (11 in the previous quarter) related to Clean, Safe Place to be (7 in the previous quarter) 7 related to Information, Communication and Choice (1 in the previous quarter) 16 related to Building Relationships ( in the previous quarter) 39 related to Safe, High Quality care (38 in the previous quarter) These figures are plotted on a monthly basis as follows, to ensure any trends are identified: Access & Waiting Jul- Aug- Sep- Oct- Nov- Dec- Jan-5 Feb-5 Mar-5 Apr-5 May-5 Jun-5 Jul-5 Aug-5 Sep-5 Oct-5 Nov-5 Dec-5 Jan-6 Feb-6 Mar-6 Apr-6 May-6 Jun-6 5 Clean, Comfortable, Safe Place 3 1 Jul- Aug- Sep- Oct- Nov- Dec- Jan-5 Feb-5 Mar-5 Apr-5 May-5 Jun-5 Jul-5 Aug-5 Sep-5 Oct-5 Nov-5 Dec-5 Jan-6 Feb-6 Mar-6 Apr-6 May-6 Jun-6 3
5 Information, Communication & Choice Jul- Aug- Sep- Oct- Nov- Dec- Jan-5 Feb-5 Mar-5 Apr-5 May-5 Jun-5 Jul-5 Aug-5 Sep-5 Oct-5 Nov-5 Dec-5 Jan-6 Feb-6 Mar-6 Apr-6 May-6 Jun-6 1 Building Relationships 8 6 Jul- Aug- Sep- Oct- Nov- Dec- Jan-5 Feb-5 Mar-5 Apr-5 May-5 Jun-5 Jul-5 Aug-5 Sep-5 Oct-5 Nov-5 Dec-5 Jan-6 Feb-6 Mar-6 Apr-6 May-6 Jun-6 Safe, High Quality Care Jul- Aug- Sep- Oct- Nov- Dec- Jan-5 Feb-5 Mar-5 Apr-5 May-5 Jun-5 Jul-5 Aug-5 Sep-5 Oct-5 Nov-5 Dec-5 Jan-6 Feb-6 Mar-6 Apr-6 May-6 Jun-6 7. Management Actions and Reviews to Procedures A record of the number and type of complaints are routinely sent to directorate managers and matrons. They are encouraged to provide examples of changes that have been implemented, or are planned, as a result of their complaint investigation. Some of these changes are listed below: Changes implemented: A patient complained that on discharge he was supplied with duplicate medication and expressed concern with cost implications to the hospital. As a result of the complaint, ward staff now ask all patients about what medicine supplies they have at home to avoid duplication and unnecessary cost. (Directorate of Medicine) A complaint was received regarding the general care experienced following an admission to the Maternity Unit. Following this complaint, the senior matron has revised the midwives rota so that they remain in one allocated area for 6 weeks rather than rotate on a day-to-day basis. Further, a new document has been produced titled Contingency Plan for Management of Unexpected Staff Shortages or Excessive Workload in the Maternity Unit. (Directorate of Child & Women s Health)
6 Following a complaint received regarding the use of a wheelchair voucher, changes have been made to the voucher paperwork and the wheelchair voucher, which now clarifies the process and time limits for redeeming vouchers. (Directorate of Professional Services) A patient complained about the wait experienced before drugs could be administered prior to a regular procedure. The ward has now implemented a telephone triage system to check a patient s fitness for treatment which now allows the required drug(s) to be made available in advance, which reduces the time patients need to wait. (Directorate of Medicine) A patient raised concern over the availability and visibility of the emergency admission leaflet for the Gynaecology Department. Following this complaint, leaflets are now displayed more prominently in the ward, and copies have been laminated and displayed in the treatment room. (Directorate of Child & Women s Health) The Directorate of Trauma & Orthopaedics have established a monthly complaints audit. This involves the directorate manager, senior managers and senior nurses reviewing all complaints received in the month to see if they were avoidable and what measures can be taken to prevent any reoccurrence in the future. If successful, this will be extended to the Directorate of Critical Care. (Directorate of Trauma & Orthopaedics) Changes planned: Following a complaint about dual waiting times in both the Walk in Centre and the Emergency Department, staff are to undergo a training programme to develop skills in eye examinations to reduce the number of referrals required between departments. (Directorate of Critical Care) A patient s relative complained about delays in admitting a patient who suffers from dementia to the ward. Following this, the consultant has advised that he will introduce a procedure to allow patients with dementia to be admitted directly to the ward and to discuss the required treatment with relatives to minimise the waiting time in the hospital. (Directorate of Medicine) 8. Training and Awareness For this quarter, the complaints lead has presented 5 complaint procedure training programmes to, in total, 6 staff. An external awareness-raising presentation was also made to 8 members of the Third Age Group (TAG) in Exmouth. 9. Ethnicity monitoring 3 (%) ethnic monitoring forms were returned (9% last quarter and 5% for the same quarter last year): 31 returned as White British ; one form returned as Other White; one form returned endorsed Human Being ; and one form returned Not Stated. 5
BOARD OF DIRECTORS PAPER COVER SHEET. Meeting Date: 1 st December 2010
BOARD OF DIRECTORS PAPER COVER SHEET Meeting Date: 1 st December 2010 Agenda Item: 9 Paper No: E Title: Management of Pressure Ulcers Purpose: For Information Summary: This paper provides a report on the
More informationCorporate Services Employment Report: January Employment by Staff Group. Jan 2018 (Jan 2017 figure: 1,462) Overall 1,
Corporate Services Employment Report: January Employment by Staff Group Jan (Jan 20 figure: 1,462) Jan % Overall 1,520 +58 +4.0% 8 Management (VIII+) 403 +52 4.8% Clerical & Supervisory (III to VII) 907
More informationQuality Management Report 2017 Q2
Quality Management Report 2017 Q2 Quality Management Program CMS STAR Ratings Member Satisfaction (CAHPS & HOS) HEDIS Risk Adjustment DHS Member Incident Reporting Member Satisfaction Surveys Pay for Performance
More informationComplaints, Litigation, Incident & PALS (CLIP) Summary Report Q2 July September 2009
Agenda 24/1 Public Board Meeting, 28 JAN 21 Complaints, Litigation, Incident & PALS (CLIP) Summary Report Q2 July September Presented by: Colin Johnston, Medical Director 1. Purpose The following CLIP
More informationSPSP Medicines. Prepared by: NHS Ayrshire and Arran
SPSP Medicines Prepared by: NHS Ayrshire and Arran Medication Reconciliation: Story so far MR happening in primary care, acute adult, paediatrics and mental health Started in acute then mental health,
More informationBOARD MEETING. Document is for: (indicate with an x) Assurance x Information Decision. Executive Summary
Document Title: Presenter: Author: Contact details for further information: BOARD MEETING Review of Pressure Ulcer Prevalence across DCHS services March June 2012 Kath Henderson, Chief Nurse Michelle O
More informationNational Trends Winter 2016
National Trends Winter 216 About the National Trends data This report presents a unique and real-time view of trends within temporary nursing including bank and agency usage. The data used has been drawn
More informationOpen and Honest Care in your Local Hospital
Open and Honest Care in your Local Hospital Report for: Royal Wolverhampton NHS Trust January 2016 The Open and Honest Care: Driving Improvement Programme aims to support organisations to become more transparent
More informationSafer Nursing and Midwifery Staffing Recommendation The Board is asked to: NOTE the report
To: Board of Directors Date of Meeting: 26 th July 20 Title Safer Nursing and Midwifery Staffing Responsible Executive Director Nicola Ranger, Chief Nurse Prepared by Helen O Dell, Deputy Chief Nurse Workforce
More informationBOROUGH OF ROSELLE PUBLIC NOTICE ANNUAL NOTICE OF CALENDAR YEAR 2018 WORKSHOP SESSIONS, PRE-AGENDA MEETINGS AND REGULAR MEETINGS
BOROUGH OF ROSELLE PUBLIC NOTICE ANNUAL NOTICE OF CALENDAR YEAR 2018 WORKSHOP SESSIONS, PRE-AGENDA MEETINGS AND REGULAR MEETINGS BE IT RESOLVED, by the Mayor and Borough Council of the Borough of Roselle,
More informationNorthern Health - Acute Services. Evidence Based Practice Venous Thromboembolism Prevention
Northern Health - Acute Services Evidence Based Practice Venous Thromboembolism Prevention (VTE) Jeannette Kamar Christine Lamotte, Liam Carter Improving Patient Safety Preventing and Managing Venous Thromboembolism
More informationEvaluation of NHS111 pilot sites. Second Interim Report
Evaluation of NHS111 pilot sites Second Interim Report Janette Turner Claire Ginn Emma Knowles Alicia O Cathain Craig Irwin Lindsey Blank Joanne Coster October 2011 This is an independent report commissioned
More informationPATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, November 2017
Report Contents: PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, November By: Terry Dentoni, MSN, RN, CNL - ZSFG Chief Nursing Officer 1. Professional Nursing.....1 2. Emergency
More informationStandardising Acute and Specialised Care Theme 3 Governance and Approach to Hospital Based Services Strategy Overview 28 th July 2017
Standardising Acute and Specialised Care Theme 3 Governance and Approach to Hospital Based Services Strategy Overview 28 th July 2017 Background Theme 3 builds upon previous key strategic commissioning
More informationLearning from Deaths; Mortality Review Policy
Learning from Deaths; Mortality Review Policy Version: 4.0 New or Replacement: Replacement Policy number: CESC/2012/066 (Version 4) Document author(s): Executive Sponsor: Non-Executive Sponsor: Title of
More informationNHS Borders Feedback and Complaints Annual Report
NHS Borders Feedback and Complaints Annual Report 2016-17 1 Introduction NHS Borders Feedback and Complaints Annual Report 2016-17 is a summary of the feedback provided by the complaints, comments, concerns
More informationSTATISTICAL PRESS NOTICE MONTHLY CRITICAL CARE BEDS AND CANCELLED URGENT OPERATIONS DATA, ENGLAND March 2018
STATISTICAL PRESS NOTICE MONTHLY CRITICAL CARE BEDS AND CANCELLED URGENT OPERATIONS DATA, ENGLAND March 2018 Main Findings March 2018: Critical Care Beds There were 4,064 adult critical care beds available
More informationLearning from Patient Deaths: Update on Implementation and Reporting of Data: 5 th January 2018
Learning from Patient Deaths: Update on Implementation and Reporting of Data: 5 th January 218 Purpose The purpose of this paper is to update the Trust Board on progress with implementing the mandatory
More informationInfluence of Patient Flow on Quality Care
Influence of Patient Flow on Quality Care Patients Waiting on Trolleys for an Inpatient Bed Patients who are Medically Fit to be discharged and cared for at Home with Support or in a Nursing Home or District
More informationPATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, August 2016
Report Contents: PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, August By: Terry Dentoni, MSN, RN, CNL, SFGH Chief Nursing Officer 1. Professional Nursing..1 2. Emergency Department
More informationEnlisted Professional Military Education FY 18 Academic Calendar. Table of Contents COLLEGE OF DISTANCE EDUCATION AND TRAINING (CDET):
Enlisted Professional Military Education FY 18 Academic Calendar Table of Contents STAFF NON-COMMISSIONED OFFICER ACADEMIES: SNCO Academy Quantico SNCO Academy Camp Pendleton SNCO Academy Camp Lejeune
More informationHard Truths Public Board 29th September, 2016
Hard Truths Public Board 29th September, 2016 Presented for: Presented by: Author Previous Committees Governance Professor Suzanne Hinchliffe CBE, Chief Nurse/Deputy Chief Executive Heather McClelland
More information1. November RN VACANCY RATE: Overall 2320 RN vacancy rate for areas reported is 12.5%
PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, December 2013 Terry Dentoni, RN, MSN, CNL, Interim Chief Nursing Officer 1. November 2013-2320 RN VACANCY RATE: Overall 2320 RN
More informationNHS LANARKSHIRE QUALITY DASHBOARD Board Report October 2011 (Data available as at end August 2011)
NHS LANARKSHIRE QUALITY DASHBOARD Board Report October 2011 (Data available as at end August 2011) INTRODUCTION This paper provides a monthly quality dashboard for NHS Lanarkshire. This is in line with
More informationEDS 2. Making sure that everyone counts Initial Self-Assessment
EDS 2 Making sure that everyone counts Initial Self-Assessment Equality Delivery System for the NHS EDS2 Summary Report Implementation of the Equality Delivery System EDS2 is a requirement on both NHS
More informationThe Royal Wolverhampton NHS Trust
Title: Safe Staffing; Planned Versus Actual Staffing by Ward September 2016 data The Royal Wolverhampton NHS Trust Trust Board Report Meeting Date: 31 st October 2016 Title: Nursing Workforce Report Executive
More informationNurse Led End of Life Care. Catherine Malia- St Gemma s Hospice, Leeds Lynne Symonds- St Catherine s Hospice, Scarborough
Nurse Led End of Life Care Catherine Malia- St Gemma s Hospice, Leeds Lynne Symonds- St Catherine s Hospice, Scarborough SETTING THE SCENE Preferences for Place of Death 2014 Home 72% Hospice 10% Care
More informationReducing Elective Waits: Delivering 18 week pathways for patients. Programme Director NHS Elect Caroline Dove.
Reducing Elective Waits: Delivering 18 week pathways for patients Programme Director NHS Elect Caroline Dove What I will cover 1. Why 18 Weeks is different 2. Where are we now 3. New models of delivery
More information1. March RN VACANCY RATE: Overall 2320 RN vacancy rate for areas reported is 13.8%
PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, April 2014 Terry Dentoni, RN, MSN, CNL, Interim Chief Nursing Officer 1. March 2014-2320 RN VACANCY RATE: Overall 2320 RN vacancy
More informationChange Management at Orbost Regional Health
Change Management at Orbost Regional Health Our change management journey 1 Medication Change System Meds at Beds 2 The slightly exaggerated before process 3 Project Goals The purpose of the Meds at Beds
More informationFOR: Information Assurance Discussion and input Decision/approval
Nursing & Midwifery (N&M) Establishments Trust Board Meeting - Part 1 Item: 7.4 27 th November 2013 Enclosure: F Purpose of the Report: This paper sets out the Trusts current approach to nurse establishment
More informationBoard Briefing. Board Briefing of Nursing and Midwifery Staffing Levels. Date of Briefing January 2018 (December 2017 data)
Board Briefing Board Briefing of Nursing and Midwifery Staffing Levels Date of Briefing January 2018 (December 2017 data) This paper is for: Sponsor: Chief Nurse- Dame Eileen Sills (DBE) Decision Author:
More informationEmergency Department Waiting Times
Publication Report Emergency Department Waiting Times (formerly Accident & Emergency Waiting Times) Quarter ending 30 June 2011 Publication date 30 August 2011 A National Statistics Publication for Scotland
More informationDudley & Walsall Mental Health Partnership NHS Trust Board
Dudley & Walsall Mental Health Partnership NHS Trust Board Date of Board Meeting: 29 th July 2 Subject: Performance Corporate Dashboard Month 3 Trust Board Lead: Jacky O Sullivan, Director of Performance
More informationMonthly and Quarterly Activity Returns Statistics Consultation
Monthly and Quarterly Activity Returns Statistics Consultation Monthly and Quarterly Activity Returns Statistics Consultation Version number: 1 First published: 08/02/2018 Prepared by: Classification:
More informationHomeFirst. Most importantly, we patients prefer and hope to be at home not in hospital, so I think this service is the way of the future.
Most importantly, we patients prefer and hope to be at home not in hospital, so I think this service is the way of the future. HomeFirst I felt I was looked after at home much better than I would have
More informationInfluence of Patient Flow on Quality Care
Influence of Patient Flow on Quality Care Patients Waiting on Trolleys for an Inpatient Bed Patients who are Medically Fit to be discharged and cared for at Home with Support or in a Nursing Home or District
More informationHandling Organisational Complaints
Council meeting 12 January 2012 Public business Handling Organisational Complaints Purpose To report to the Council on the handling of organisational complaints for the period 27 September 2010 to 30 September
More informationA collaborative approach to Specialist Palliative Care and the difference this is making in Dudley
A collaborative approach to Specialist Palliative Care and the difference this is making in Dudley Dr Joanne Bowen, Dudley Foundation Trust Nicole Woodyatt, Macmillan Cancer Support The Midhurst Macmillan
More informationJANUARY 2018 (21 work days) FEBRUARY 2018 (19 work days)
AND CORRESPONDING DATES FOR JANUARY AND FEBRUARY 2018 JANUARY 2018 ( work days) Deadline* 12-27 12-28 12-29 1-2 1-3 1-4 1-5 1-8 1-9 1-10 Benefit Hold ** 12-28 12-29 1-2 1-3 1-4 1-5 1-8 1-9 1-10 1-11 Mailing
More informationNHS Performance Statistics
NHS Performance Statistics Published: 8 th March 218 Geography: England Official Statistics This monthly release aims to provide users with an overview of NHS performance statistics in key areas. Official
More informationSheffield Teaching Hospitals NHS Foundation Trust
Sheffield Teaching Hospitals NHS Foundation Trust @seamlesssurgery Seamless Surgery Team Sheffield Teaching Hospitals NHS Foundation Trust July 2017 PROUD TO MAKE A DIFFERENCE PROUD TO MAKE A DIFFERENCE
More informationOverview of a new study to assess the impact of hospice led interventions on acute use. Jonathan Ellis, Director of Policy & Advocacy
Overview of a new study to assess the impact of hospice led interventions on acute use Jonathan Ellis, Director of Policy & Advocacy The problem Almost 600,000 people die each year Half will die in a hospital
More informationIdentifying Errors: A Case for Medication Reconciliation Technicians
Organization: Solution Title: Calvert Memorial Hospital Identifying Errors: A Case for Medication Reconciliation Technicians Program/Project Description and Goals: What was the problem to be solved? To
More informationWEST HAMPSHIRE PERFORMANCE REPORT. Based on performance data available as at 11 th January 2018
WEST HAMPSHIRE PERFORMANCE REPORT Based on performance data available as at 11 th January 2018 1 CCG Quality and Performance Executive Summary Introduction: The purpose of this report is to provide an
More information2016/17 Activity Report April August/September 2016
Due to a change in national hospital data flows (SUS) and also a delay in processing September 2016 Practice-level finance data, the latest information on hospital activity and spend is still up to August
More informationCHC-A Continuity Dashboard. All Sites Continuity - Asthma. 2nd Qtr-03. 2nd Qtr-04. 2nd Qtr-06. 4th Qtr-03. 4th Qtr-06. 3rd Qtr-04.
PPC1: ACCESS AND COMMUNICATION Element B: Access and Communication Results Item 1: Visits with assigned PCP Continuity data is reviewed each month at our Office Redesign Committee (ORDC). The data is collected
More informationHuman Resources Activity Report
OFFICIAL Human Resources Activity Report Human Resources Committee Date: 12 January 2018 Submitted By: Chief Employment Services Officer Agenda Item: 6 Purpose To inform Members of sickness absence to
More informationPATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, March 2018
Report Contents: PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, March By: Terry Dentoni, MSN, RN, CNL - ZSFG Chief Nursing Officer 1. Professional Nursing......1-2 2. Emergency
More informationWhat happened before MMC?
Modernising Medical Careers: Foundation Programme Application Process Dr (Insert Name) (insert title) What happened before MMC? PRHO (F1) and SHO (F2) Applications all year round Multiple applications
More informationCase Study: Cass Regional Medical Center
Case Study: Cass Regional Medical Center CASS REGIONAL MEDICAL CENTER, A COUNTY HOSPITAL SERVING BOTH SUBURBAN AND RURAL COMMUNITIES, PURCHASED A NEW NURSE CALL PLATFORM TO SUPPORT THEIR GOALS TO IMPROVE
More informationMark Stagen Founder/CEO Emerald Health Services
The Value Proposition of Nurse Staffing September 2011 Mark Stagen Founder/CEO Emerald Health Services Agenda Nurse Staffing Industry Update Improving revenue trends in healthcare staffing 100% Percentage
More informationComplaints Report. Quarter 1, 2014/2015
Complaints Report Quarter 1, 2014/2015 (1 st April 30 th June 2014) Authors: Tanya Tofts, Patient Support and Complaints Manager Chris Swonnell, Head of Quality (Patient Experience and Clinical Effectiveness)
More informationComplaints Report. Quarter 4, 2013/2014
Complaints Report Quarter 4, 2013/2014 (1 st January - 31 st March 2014) Authors: Tanya Tofts, Patient Support and Complaints Manager Chris Swonnell, Head of Quality (Patient Experience and Clinical Effectiveness)
More informationFalls Prevention In Rehabilitation
Falls Prevention In Rehabilitation Robyn Walker Rankin Park Centre Greater Newcastle Cluster March 2008 1 Frequency of Falls A total of 157 patients fell in Rankin Park Centre during the 12 months from
More informationNHS performance statistics
NHS performance statistics Published: 8 th February 218 Geography: England Official Statistics This monthly release aims to provide users with an overview of NHS performance statistics in key areas. Official
More informationAvoiding the Cap Trap What Every Hospice Needs to Know. Matthew Gordon, CPA Principal Consultant / Founder Cap Doctor Associates, Inc.
Avoiding the Cap Trap What Every Hospice Needs to Know Matthew Gordon, CPA Principal Consultant / Founder Cap Doctor Associates, Inc. Overview 11% of hospices exceeded the cap in 2012 with an average overage
More informationCompliance Division Staff Report
Compliance Division Staff Report Polygraph Advisory Board Meeting Tuesday, September 26, 2017 Public Outreach Compliance Division routinely attends annual industry meetings held by TALEPI (Texas Association
More informationPATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, February 2013 Terry Dentoni, RN, MSN, CNL, Interim Chief Nursing Officer
PATIENT CARE SERVICES REPORT Submitted to the Joint Conference Committee, February 2013 Terry Dentoni, RN, MSN, CNL, Interim Chief Nursing Officer 1. 2320 RN Vacancy Rates for the Month of January 2013
More informationMental Health Services - Delayed Discharges: Update
NHS Greater Glasgow & Clyde NHS Board Meeting Chief Officer, Glasgow City HSCP and Nurse Director October 20 Paper No: /56 Mental Health Services - Delayed Discharges: Update Recommendation:- The NHS Board
More informationNHS performance statistics
NHS performance statistics Published: 14 th December 217 Geography: England Official Statistics This monthly release aims to provide users with an overview of NHS performance statistics in key areas. Official
More informationSFI Research Centres Reporting Requirements
SFI Research Centres Reporting Requirements December 2017 Introduction SFI s Agenda 2020 1 strategy aims to position Ireland as a global knowledge leader. A key objective of Agenda 2020 is to develop a
More informationA&E Clinical Quality Indicators
A&E Clinical Quality Indicators Overview This dashboard presents a comprehensive and balanced view of the care delivered by our A&E department, and reflects the experience and safety of our patients and
More informationTAMESIDE & GLOSSOP INTEGRATED CARE NHS FOUNDATION TRUST
TAMESIDE & GLOSSOP INTEGRATED CARE NHS FOUNDATION TRUST Report to Public Trust Board meeting of the 29 th June 2017 Agenda Item 7b Title Sponsoring Executive Director Author (s) Purpose Previously considered
More informationElaine Andrews, Assistant Director of Nursing & Safety and Caroline Booton Quality Analyst Jill Asbury, Acting Director of Nursing
Report to: Board of Directors Date of Meeting: 26 th October 2016 Report Title: Inpatient Falls Report Status: Mark relevant box with X Prepared by: Executive Sponsor (presenting): For information x Discussion
More informationNHS Highland Internal Audit Report Waiting Times November 2012
Internal Audit Report Waiting Times November 2012 Internal Audit Report Waiting Times November 2012 1 Introduction... 1 2 Background... 1 3 Audit Approach... 2 4 Summary of Findings... 3 5 Executive Summary...
More informationRTT Recovery Planning and Trajectory Development: A Cambridge Tale
RTT Recovery Planning and Trajectory Development: A Cambridge Tale Linda Clarke Head of Operational Performance Addenbrooke s Hospital I Rosie Hospital Apr 2014 May 2014 Jun 2014 Jul 2014 Aug 2014 Sep
More informationBOARD OF DIRECTORS PAPER COVER SHEET. Meeting date: 31 January 2007 Agenda item: 9.4
BOARD OF DIRECTORS PAPER COVER SHEET Meeting date: 31 January 2007 Agenda item: 9.4 Title: PARLIAMENT & HEALTH SERVICE OMBUDSMAN RECOMMENDATIONS RE: PATIENT COMPLAINT Purpose: To update the Board on the
More informationThe aim of this report is to provide the Borders NHS Board with an overview of progress in the areas of Safe, Effective and Person Centred Care.
Borders NHS Board CLINICAL GOVERNANCE AND QUALITY REPORT Aim The aim of this report is to provide the Borders NHS Board with an overview of progress in the areas of Safe, Effective and Person Centred Care.
More informationAyrshire and Arran NHS Board
Paper 12 Ayrshire and Arran NHS Board Monday 9 October 2017 Planned Care Performance Report Author: Fraser Doris, Performance Information Analyst Sponsoring Director: Liz Moore, Director for Acute Services
More informationStatement 2: Patients/carers are offered verbal and written information on VTE prevention as part of the admission process.
THROMBOSIS GROUP Venous thromboembolism (VTE) is a collective term referring to deep vein thrombosis (DVT) and pulmonary embolism (PE). VTE is defined by the following ICD-10 codes: I80.0-I80.3, I80.8-I80.9,
More informationSafeguarding Children Annual Report
Trust Board Public Safeguarding Children Annual Report Agenda item: For: Summary: Information The annual report for safeguarding children enables the Board to review the activity across the Trust in relation
More informationNHS Awards 2013 Endoscopy Unit
NHS Awards 201 Endoscopy Unit 1. Storyboard Title Improving the quality of the patients experience of the endoscopy service: achieving full JAG accreditation in Bronglais District General Hospital utilising
More informationHealth Board Report INTEGRATED PERFORMANCE DASHBOARD
AGENDA ITEM 4.2 27 th January 2016 Health Board Report INTEGRATED PERFORMANCE DASHBOARD Executive Lead: Director of Planning and Performance Author: Assistant Director of Performance and Information Contact
More informationPatient experience Litigation/Inquests April 216 The receipt of a formal letter of claim is the trigger for both clinical and non-clinical negligence claims against the Trust. The litigation team also
More information2016 Safeguarding Data Report THE NATIONAL SAFEGUARDING OFFICE
2016 Safeguarding Data Report THE NATIONAL SAFEGUARDING OFFICE 1 Contents Overview... 2 2016 Safeguarding Returns... 4 Safeguarding Concerns by Age Category... 7 Safeguarding concerns by Gender/Age...
More informationPublic Trust Board Meeting 22 November 2011
Public Trust Board Meeting 22 November 2011 Title Lessons Learned Report Paper Ref 12 PURPOSE (X) Information Strategic Aim Business Plan Objective Approval Decision X 1.2, 3 Assurance X Discussion Purpose
More informationQuality Assurance Accreditation Scheme Assignment Report 2016/17. University Hospitals of Morecambe Bay NHS Foundation Trust
Quality Assurance Accreditation Scheme Assignment Report 2016/17 Contents 1. Introduction 2. Executive Summary 3. Findings, Recommendations and Action Plan Appendix A: Terms of Reference Appendix B: Assurance
More informationPATIENT EXPERIENCE REPORT. September 2017 (August 2017 data)
PATIENT EXPERIENCE REPORT September 2017 (August 2017 data) Trust level report Complaints PALS Friends & Family Test Patient Opinion Voluntary Services Patient Experience news and developments 1 2 3 COMPLAINTS
More informationDisability and Work Division. Jobcentre Plus Pathways to Work: Official Statistics
Disability and Work Division Jobcentre Plus Pathways to Work: Official Statistics October 2009 Jobcentre Plus Pathways to Work 2 of 21 Executive summary This is the official statistics publication of Jobcentre
More informationMental Health Liaison Workshop
Mental Health Liaison Workshop UEC Improvement Collaborative Event The Kia Oval, 07 December 2017 Neil Brimblecombe - Chair (co MH Clinical Lead UECC) Barbara Cleaver - Consultant in Emergency Medicine
More informationAgenda Item The report triangulates staffing levels against appropriate quality measures. The Report is provided to the Board for:
To: Trust Board From: Michelle Rhodes, Director of Nursing Date: 2 nd May 2017 Essential Standards: Health and Social Care Act 2008 (Regulated Activities) Regulation 18: Staffing Title: Monthly Nursing/Midwifery
More informationWorkflow. Optimisation. hereweare.org.uk. hereweare.org.uk
Workflow Optimisation Dr. Paul Deffley & Jaivir Pall Clinical Lead & Commercial Lead About Here Not-for-profit social enterprise Membership organisation (our members are local GPs, Practice Managers, Practice
More informationBOARD CLINICAL GOVERNANCE & QUALITY UPDATE MARCH 2013
Borders NHS Board BOARD CLINICAL GOVERNANCE & QUALITY UPDATE MARCH 2013 Aim The aim of this report is to provide the Board with an overview of progress in the areas of: Patient Safety Person Centred Health
More informationCOPPER COUNTRY MENTAL HEALTH SERVICES ANNUAL QUALITY IMPROVEMENT REPORT FY Introduction
COPPER COUNTRY MENTAL HEALTH SERVICES ANNUAL QUALITY IMPROVEMENT REPORT FY 2017 Introduction Copper Country Mental Health Services (CCMHS) focuses on improving the quality of our services and identifying
More informationPatient Complaints Annual Report 2015/16
Patient Complaints Annual Report 2015/16 Compiled October 2016 Sophie Dalton Head of Patient Relations and Complaints King s College Hospital NHS Foundation Trust Denmark Hill London SE5 9RS Kch-tr.patientcomplaints@nhs.net
More informationPeraproposal for EWG Task
Peraproposal for EWG Task Attracting Hi Growth SMEs to National Programmes Andy Jones, Pera July 2014 Contents 1. Proposal to Taftie EWG 2. Hypothesis to research 3. Stakeholder benefits 4. Draft project
More informationBoard of Director s Meeting
Board of Director s Meeting Meeting Date: 15 November 212 Agenda item: 6.1 Title: Purpose: Summary: Recommendation: Author: Presented by: QUALITY AND PATIENT SAFETY ASSURANCE COMMITTEE To provide an exception
More informationSutton Homes of Care Vanguard Programme
Sutton Homes of Care Vanguard Programme An Innovative End of Life Care model for care homes Kings Fund Conference 6 th December 2016 Corinne Campion, Clinical Nurse Specialist, Supportive Care Home Team
More informationRedesign of Front Door
Redesign of Front Door Transforming Acute and Urgent Care Strategic Background and Context Our Change and Improvement Programme What have we achieved and how? What did we learn? Ian Aitken, General Manager
More informationIntegrated Performance Report
Integrated Performance Report M06 September 2014 Presented by: Paul Bostock (Chief Operating Officer) Des Holden (Medical Director) Fiona Allsop (Chief Nurse) Paul Simpson (Chief Financial Officer) An
More informationHandover of Care (Maternity) Guidelines Author s job title Lead Clinical Midwife Department Ladywell Unit. Comment / Changes / Approval
Document Control Title Author Directorate Surgery Date Version Issued 0.1 Oct 2009 0.2 Nov 2009 1.0 Nov 2009 1.1 Feb 2010 2.0 Feb 2010 2.1 Aug 2011 2.2 Oct 2011 Handover of Care (Maternity) Guidelines
More informationScottish Ambulance Service. Feedback, Comments, Concerns and Complaints. Annual Report
Scottish Ambulance Service Feedback, Comments, Concerns and Complaints Annual Report 2015-16 Contents 1. Introduction 3 2. Encouraging and Gathering Feedback 4 3. Complaints Handling and Organisational
More informationSFI Research Centres Reporting Requirements
SFI Research Centres Reporting Requirements February 2017 Introduction SFI s Agenda 2020 1 strategy aims to position Ireland as a global knowledge leader. A key objective of Agenda 2020 is to develop a
More informationWorking in partnership to improve the identification and treatment of sepsis
Identifying and Tackling Sepsis in Healthcare Tuesday 25 th April 2017 Working in partnership to improve the identification and treatment of sepsis Tracy Broom Associate Director Wessex Patient Safety
More informationIntergovernmental Working Group of Experts on International Standards of Accounting and Reporting (ISAR) Sustainability Reporting
Intergovernmental Working Group of Experts on International Standards of Accounting and Reporting (ISAR) 29th SESSION 31 October 2 November 2012 Room XIX, Palais des Nations, Geneva Friday, 2 November
More informationIssue 5: January 2015
A trial to evaluate an extended rehabilitation service for stroke patients EXTRAS News Issue 5: January 2015 Happy New Year from the EXTRAS co-ordinating centre! Here is some more EXTRAS news to share.
More informationThe New Clinical Research Landscape Incentives, Opportunities and Support Offered by the NIHR
The New Clinical Research Landscape Incentives, Opportunities and Support Offered by the NIHR 1 September 2011 Dr Jonathan Gower Assistant Director CCRN The National Institute of Health Research - A real
More informationUNIVERSITY OF DAYTON DAYTON OH ACADEMIC CALENDAR FALL Incoming First Year students move into UD Housing
UNIVERSITY OF DAYTON DAYTON OH 2018-2019 ACADEMIC CALENDAR FALL 2018 Mon. Aug 6 TBD Thu, Aug 16 Fri, Aug 17 Sat, Aug 18-21 Sun, Aug 19 Tue, Aug 21 Tue, Aug 21 Wed, Aug 22 Tue, Aug 28 Mon, Sep 3 Fri, Sep
More informationCatalog. Community and Societal Pediatrics - Jacksonville. Prerequisites. Course Description. Course Faculty and Staff
2018-2019 Catalog Community and Societal Pediatrics - Jacksonville PED E 31J 4th Year Elective Pediatrics Clinical Science Prerequisites 4th Year Elective Course Description This rotation allows the medical
More information