2006 Community Service Plan

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1 2006 Community Service Plan 169 Riverside Drive Binghamton, NY

2 MESSAGE from the CEO Dear Friends, Providing community benefit is an important part of our Mission. It represents a vital link to our community & neighbors. Every year we learn the importance of depending upon each other in times of need. This past year was no exception. On June 28, 2006, the waters from the Susquehanna River overflowed, devastating our community. The ground floor of our hospital was flooded with 18 inches of water, resulting in the closure of our hospital for ten days. Our staff accompanied our patients during the evacuation, & then joined the staff of United Health Services to continue to care for our patients. We exemplified our Call to Action by providing Healthcare That Worked, Healthcare That Was Safe, and Healthcare That Left No One Behind. Today Lourdes remains a financially strong organization inspite of the flood, truly a remarkable feat. As a leading health care provider, each year we provide millions of dollars in charity care & health education programs to our community. In addition, we are constantly measuring the needs of our community & developing programs & services to meet community needs. Lourdes is pleased to report to the community the services provided during 2006 which address the Community s Health Status and Health Priorities. We look forward to continuing to partner with the community in the future. Our relationships inspire us & make our community a stronger, healthier place to live. Priorities for the Year During , Lourdes collaborated with community agencies under the direction of the New York State Health Department and County Health Departments, in the development of a Community Health Assessment. Public health issues and contributing factors, underlying causes to health status, and diseases were identified. This report to the Community demonstrates how Lourdes has worked over the last year to help the Greater Binghamton community in the following key community health areas: Maternal/Child/Adolescent Health Behavioral/Mental Health Preventing & Managing Chronic Disease, including cancer, diabetes, pneumonia, asthma, cardiovascular disease/stroke, and obesity Frail & Elderly Access to Healthcare John D. O Neil President & Chief Executive Officer

3 The following chart gives an overview of some of the programs and services Lourdes offers that impact the community s health status. More information about these programs is available on our website at PROGRAM Maternal/Child/Adolescent Health DeMarillac Prenatal Program DePaul Pediatric Program Center for Oral Health Center Mobile Van (new 2006) Parents And Children Together (PACT) Family Support Program - Families and Schools Together (FAST) Summer Evening Youth Program School Supply Program Behavioral/Mental Health The Corner for Youth and Family Services Mental Health Juvenile Justice Project (MHJJ) Student Assistance Program Alcohol & Drug Education Prevention Program PERSON S SERVED Over 6,316 visits Over 9,730 visits Nurturing Parenting Program Preventing & Managing Chronic Disease Cancer Breast Cancer Screening Radiation Therapy Mission in Motion Cardiovascular Screenings Over 1,000 Diabetes Community Education, support groups Nearly 2,000 Minority glucose screenings Over 100 Endocrinology visits Over 8,400 Infectious Disease/Pneumonia Influenza Vaccines Over 21,000 Frail & Elderly 3,104 patients, 8,969 visits 591 patients and visits 347 Families 5 School Districts, 2,320 served 1,514 youth 600 children 1,796 Youth & Families 262 Youth & Families 5 area school districts, 7,325 students 1,355 parents, 4,398 students, 1,503 Teachers and Community Members 2,070 Youth and Families Over 12,230, 1,500 Mobile Mammography 9,700 Treatments 700 patients Hospice Over 34,000 visits Hospice Volunteers 109 volunteers worked 11,098 hours and drove over 65,000 miles to assist 757 patients and their families (a community benefit of over $199,000) Palliative Care Nearly 140 patients & families Telehealth (new 2006) 16 monitors serving 77 patients in their homes Access To Healthcare Patient Financial Assistance Program Over 2,000 patients Discounted self-pay accounts 17,700 patients Medicaid Facilitated Enrollment 500 screened for eligibility: resulting in 169 enrolled in Medicaid, 107 enrolled in Family Health Plus Medical Staff donations to the poor & vulnerable $24,850 Health Fairs Over 4,000 persons served Mission in Motion Over 1,000 Mobile Mammography Over 1,500 Physician Referral Services/Call Center Over 2,700

4 In addition to these specific Lourdes programs, we were also involved in a variety of community coalitions and efforts to address community needs: Lourdes is an active partner in the Steps to a Healthier NY consortium. Steps is part of a national health promotion and disease prevention initiative (Steps to a Healthier US). This program aims at helping Americans live healthier, longer, better lives by reducing the burden of diabetes, obesity and asthma by addressing three related risk factors: physical inactivity, poor nutrition and tobacco use. Locally, Lourdes has been involved with Steps to a Healthier NY through events such as BC Walks for the Gold (physical activity), and various diabetes initiatives which address diabetes and obesity. Lourdes has been active in reducing heart disease through activities such as Mission Meltaway (diet/nutrition) and the hospital becoming the area s first smoke free health care facility (tobacco cessation/education/systems change) Lourdes Regional Cancer Center provided outreach and education services for breast, cervical and colorectal cancer through the Healthy Living Partnership, community health fairs, and support groups. Lourdes addressed the needs of the frail and elderly and their families through many venues, among which were participation in the Aging Futures community-wide coalition whose mission is to address the needs of the senior population in the community. Lourdes received a $10,000 grant from this coalition to pilot a Return to Home Care Caregiver program which is designed to provide support to caregivers and decrease unnecessary readmissions to the hospital. Lourdes provides the leadership to for the Southern Tier End of Life Coalition, whose mission is to improve the quality of life at the end of life, and provides the area s only palliative care services. Lourdes partnership with the Cover the Uninsured Week Coalition resulted in ongoing education and increased access to care for the uninsured and underinsured through a variety of activities, including health fairs, providing facilitated enrollment sessions, an interfaith event, and media coverage. Lourdes Youth Services touches the lives of over 27,000 youth and their families annually through collaboration with area schools, coalitions, the health department, and the New York State Juvenille Justice System. Lourdes is committed to providing quality care to everyone we serve. By instituting a number of quality improvement initiatives, Lourdes continues to offer improved community health status.

5 Cardiovascular disease, including stroke and heart failure, remains a significant health concern locally and nationally. Through Lourdes heart failure disease management programs and home care heart failure program Lourdes met or exceeded local and New York State clinical outcomes for Heart Failure, Pneumonia, and Surgical Site Infection. Additionally, Lourdes was designated a Stroke Center, by the New York State Health Department in March Public and professional education on stroke prevention and treatment was provided throughout the year, along with cardiovascular screenings. Infectious Disease & Pneumonia Lourdes participated in the Institute for Healthcare Improvement (IHI) 100k Lives Campaign, and is a designated mentor hospital, in recognition of our efforts and results with the campaign. Issues being addressed through the campaign include ventilator acquired pneumonia, acute myocardial infarctions, preventing central line infections and preventing adverse drug events. Lourdes Financial Commitment to the Community 2006 CALENDAR YEAR Charity Care Free Care...$3,699,297 Community Benefit Programs...$12,576,018 Total Charity Care...$16,275,315 Bad Debt... $6,935,139 Medicaid Shortfall... $7,483,487 Medicare Shortfall... $7,083,914 Our Mission Our Lady of Lourdes Memorial Hospital, Inc., is a community, not for profit healthcare system sponsored by Ascension Health. Rooted in the loving ministry of Jesus as healer, we commit ourselves to serving all persons with special attention to those who are poor and vulnerable. As a Catholic entity, Lourdes is guided by the moral and ethical teachings of the Roman Catholic Church. Our Catholic health ministry is dedicated to spiritually centered, holistic care which sustains and improves the health of individuals and communities. We are advocates for a compassionate and just society through our actions and our work. Lourdes goal is to provide the highest quality health care to all who need it, particularly care for the poor and vulnerable. Lourdes is committed to being a well run organization. Lourdes commits to promoting a healthier community through collaboration with the Medical Staff and members of the communities it serves.

6 Core Values SERVICE OF THE POOR Generosity of spirit, especially for persons most in need. REVERENCE Respect and compassion for the dignity and diversity of life. INTEGRITY Inspiring trust through personal leadership. WISDOM Integrating excellence and stewardship. CREATIVITY Courageous innovation. DEDICATION Affirming the hope and joy of our ministry. ABOUT Lourdes For over 80 years, Lourdes has been a cornerstone of our community, offering resources that have made a difference. With our spiritual, Catholic faith tradition, Lourdes Hospital provides the compassionate care that every patient deserves. Lourdes is more than an inpatient acute care hospital we are an outpatient ambulatory surgery center we are a Regional Cancer Center. We provide Palliative Care and Hospice Care, an orthopedics program, diabetes care, home health care, and much more. Reaching beyond the boundaries of our main campus, Lourdes has established a network of primary care physician offices at convenient sites throughout the region. The Mission In Motion, Mobile Mammography and Dental Care programs provide primary care cancer screening services, mobile mammography and dental care through three mobile medical vans, making health care accessible to rural populations and children in need. Lourdes is also a member of Ascension Health, the largest, Catholic, nonprofit healthcare system in the nation with more than 107,000 associates represented across 20 states and the District of Columbia. Much has changed in the community and at Lourdes since the Daughters of Charity opened a small 25-bed hospital on Riverside Drive over 80 years ago, but one thing remains constant: the commitment and Mission of caring found here each and every day.

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