Melbourne Health Strategic Plan Transforming Health is our plan for the future one which we are committed to achieving together.

Transcription

1 Position Description Position title: Portfolio/service: Location: Reports to: Clinical Case Manager, MOOD Orygen Youth Health Sunshine/Wyndham/Melton Coordinator, Continuing Care Team Region B Award: Victorian Public Mental Health Services Enterprise Agreement (Please note: Clinical Psychologists are employed under the Public Health Sector, Medical Scientist, Pharmacists and Psychologists Multi enterprise agreement ) Classification: Date of Review: OCT 2016 P2, OT2, SW2, RPN3 Melbourne Health is Victoria s second largest public health service, employing over 8,900 staff and managing over 1,400 beds. We provide comprehensive acute, sub-acute, general, specialist medical and mental health services through both inpatient and community based facilities through the following services: The Royal Melbourne Hospital City Campus, The Royal Melbourne Hospital Royal Park Campus, North Western Mental Health, and The Doherty Institute for Infection and Immunity. We provide one of the two adult major trauma services to the state of Victoria. Melbourne Health provides services to the culturally diverse communities of northern and western metropolitan Melbourne, as well as providing general and specialist services to regional and rural Victorians as a tertiary referral service. All Melbourne Health services provide person-centred care. This ensures that the care received is timely, patients and family/carers are treated with respect, and that effective communication occurs with patients and family/carers about all aspects of care. Melbourne Health s Vision To be the first in Care, Research and Learning. Melbourne Health s Values Caring We treat everyone with kindness and compassion Excellence We are committed to learning and innovation Integrity We are open, honest and fair Respect We treat everyone with respect and dignity at all times Unity We work together for the benefit of all Our Priorities Melbourne Health Strategic Plan Transforming Health is our plan for the future one which we are committed to achieving together. Clinical Case-Manager MOOD Orygen Youth Health Oct Page 1 of 6

2 This position contributes to the achievement of the six Strategic Priorities, articulated in the plan: 1. Care and Outcomes 2. Patient and Consumer Experience 3. Innovation and Transformation 4. Workforce and Culture 5. Collaboration 6. Sustainability NorthWestern Mental Health (NWMH) provides a comprehensive, integrated range of services to people with a mental illness in North-Western Melbourne. A multi-disciplinary workforce provides services through four Area Adult Mental Health Services (Mid-West, Inner West, North West and Northern), an Aged Persons Mental Health Program and Orygen Youth Health. NWMH is a clinical Division of Melbourne Health, and operates in partnership with two other metropolitan health services; Northern Health and Western Health. Orygen Youth Health (OYH) provides specialist mental health services for young people aged between 15 and 25 years of age who reside in the western and northwestern regions of Melbourne. Clinical services are provided to young people with mental health disorders within the community, and within an inpatient setting for episodes of acute disorder. The clinical program offers specialist interventions for a range of disorders including psychosis and mood disorders, co-morbid substance use and personality disorders. Services include crisis intervention and assessment, inpatient care, individual case management, group and family therapy interventions, intensive outreach services, community consultation and education. OYH services a catchment area of more than one million people and provides treatment to approximately 900 young people each year. Further information on Orygen Youth Health is available at Position Summary for Clinical Case Manager, EPPIC, Region A/B This role involves the provision of comprehensive clinical case management and psychological therapy to clients of the MOOD Clinical Stream. These clients are young people who are experiencing moderate to severe mood disorders and may also present with a range of co-morbid mental health issues. The clinical case manager works within a specialist multidisciplinary team environment and is responsible for devising, implementing and evaluating an appropriate treatment plan for each young person and their family. This involves provision of highly skilled clinical assessments, psychological treatments, home-based assertive outreach to facilitate engagement and case management tasks, such as liaison with other agencies and advocacy on behalf of the young person. The incumbent is expected to function autonomously, carry a caseload of clients, participate in clinical review meetings and practice according to the philosophy and protocols of the service. In addition, the incumbent may be required to provide interventions to clients from a range of Clinical Streams and spend time working within other programs such as the Youth Access Team or the Outreach team. The service operates over a number of sites and staff may be required to work from Parkville, Footscray, Wyndham, Sunshine, Melton, or other sites within the catchment. Ongoing commitment to improve service accessibility will see the development of new sites beyond the current Parkville and Footscray sites. This position, if in Region B, will be involved in the development and operations of the new Youth Hub in Sunshine and Satellite clinics in Wyndham and Melton. Key Accountabilities Manage and undertake mental health and risk assessment, psychological treatment, crisis intervention, family work and systems containment, for the client/carers/system Provide high-quality clinical care based on clinical experience working with young people with serious mental illness Clinical Case-Manager MOOD Orygen Youth Health Oct Page 2 of 6

3 Ensure high standards of clinical care that are congruent with OYH aims client focused, accessible, responsive and consistent with best practice Capacity to provide, or develop skills in, integrated assessment, treatment and care for dual diagnosis clients Timely completion of mental health assessments including formulation, individual service plans, crisis management plans, outcome measures, documentation of client s progress in client files, discharge summaries and contact sheets Provision of case management or family work to selected clients and associated documentation Attendance at clinical review meetings Manage clinical risk and actively work toward implementing risk reduction strategies Comply with Safety & Service Improvement / Quality Management policies and procedures Support and participate in the Health Services Occupational Health & Safety (OHS) Policies and Procedures and implement (where appropriate) at unit/service area level including reporting any incidents of unsafe work practices, sites/areas or equipment Establish and maintain effective interfaces and partnerships with key agencies and community groups through consultation, liaison, education and collaborative projects: including Drug and Alcohol services, Youth Justice and primary care providers etc. Participate in ongoing service improvement initiatives and activities. Contribute to a culture of caring, teamwork, continuous improvement, constructive performance review, quality work standards and client service. Required Capabilities The Capability Development Framework applies to all Melbourne Health employees and describes the capabilities that are needed to meet our strategic goals. Below is the full list of capabilities and the level required for the position. The capabilities in bold are considered those that the incumbent should demonstrate ability on appointment. Capability Name Organisational savvy Communicating effectively Building relationships Consumer care Working safely Utilising resources effectively Innovation and continuous improvement Adaptability and resilience Integrity and ethics Attainment Level Demonstrates an understanding of how and where the role fits within the organisation s goals and objectives. Understands where Orygen Youth Health fits within the broader service community and mental health service system. Demonstrates clear written and verbal communication skills that are appropriate to the target audience, for example can adjust communication style from professional to client centered. Works effectively within a multidisciplinary team and is able to develop productive collaborative working relationships, both internal and external to the organisation. Demonstrates a commitment to providing consumer-focussed care. Support and participate in the Health Services Occupational Health & Safety (OHS) Policies and Procedures and implement (where appropriate) at unit/service area level including reporting any incidents of unsafe work practices, sites/areas or equipment. Displays skills in the efficient use of time and appropriate and effective use of other clinical resources. Base clinical practice on current evidence and utilise research findings for improved client outcomes. Utilise opportunities to develop knowledge and skills through participation in, and provision of, training and education in conjunction with other services. Demonstrates capacity to respond to the changing demands of their positon and can be flexible in meeting these demands. Demonstrates capacity to work independently, commensurate Clinical Case-Manager MOOD Orygen Youth Health Oct Page 3 of 6

4 Delivering results Analysis and judgement Developing and managing skills and knowledge with current qualifications and competency, along with a capacity to seek appropriate support as required. Capacity to monitor and prioritise workloads, in conjunction with supervisor and manager, to complete duties as required in a timely manner. Ability to formulate, review options and develop a rationale for good clinical decision making. Utilise opportunities to develop knowledge and skills through participation in, and provision of, training and education. Key Performance Indicators Your performance at Melbourne Health will be measured through your successful: Demonstration of Melbourne Health values, being a role model for living the values; Collaboration with and engagement of others to achieve outcomes your demonstration of a team based approach to your work; Successful completion of required training activities, including training related to the National Standards; Achievement of Melbourne Health and portfolio specific KPI targets as they apply to your area of responsibility; Participation in and satisfactory feedback through the annual performance review process; and, where applicable, ensure all your direct reports have an individual development and work plan including an annual review; Ability to take accountability for all reasonable care to provide a safe working environment within your area of responsibility and ensure compliance with legislative requirements concerning Occupational Health and Safety, anti-discrimination, and equal opportunity. Key Selection Criteria Formal Qualifications Registered Nurse: Qualification: Bachelor Degree in Psychiatric/Mental Health Nursing or equivalent OR Bachelor Degree in Nursing or equivalent plus an approved postgraduate qualification in Psychiatric/Mental Health Nursing Registration: as a Registered Nurse with the Nursing and Midwifery Board of Australia Enrolled Nurse: Qualification: Certificate IV in Health (Nursing) or Diploma in Nursing. Registration: as an Enrolled Nurse with the Nursing and Midwifery Board of Australia. Occupational Therapists: Current registration as an Occupational Therapist with the Australian Health Practitioner Regulation Agency (AHPRA) to practice with the National Board. Psychologists: Registration as a psychologist under the Health Practitioner Regulation National Law Act (2009). Practice endorsement or eligibility to enter a registrar program as a clinical/clinical neuropsychologist with the Psychology Board of Australia. Social Workers: Approved degree in Social Work and eligibility for membership of the Australian Association of Social Workers. Essential: A minimum of 2 years experience in clinical practice within the mental health field, including young people experiencing mental health disorders Experience and expertise in providing case management Ability to develop, implement and evaluate client-centred individual service plans, risk assessments and diagnostic formulations Capacity to provide, or develop skills in, integrated assessment, treatment and care for dual diagnosis clients Knowledge of the rationale and evidence for early intervention in mental illness Ability to work collaboratively and effectively with young people and their families Clinical Case-Manager MOOD Orygen Youth Health Oct Page 4 of 6

5 Capacity to develop effective working relationships, collaborations and partnerships with a range of services within the broader community service system including primary care, AOD agencies, employment and housing services, PDRSs and so on Demonstrated interpersonal and communication skills (written and verbal) as well as abilities in problem solving and negotiation Ability to work independently and effectively within a multidisciplinary team A commitment to ongoing professional development through access to current literature, continuing education, supervision and attendance at seminars conferences etc. Ability to participate in policy and service development within the program and in continuous quality improvement through ongoing evaluation of services delivered to clients Ability to document care as required and comply with expectations for data collection e.g. contacts Willingness to work from a community-based site and across multiple sites if required A current Victorian driver s licence A Working with Children check Melbourne Health will organise a Police Check prior to commencement of employment. Desirable: Nursing: Evidence of current Continuing Professional Development as outlined by ACMHN or RCNA. Evidence ACMHN Credentialed Mental Health Nurse (CMHN) Occupational Therapists: OT Australia Accredited Occupational Therapy status (AccOT). Social Workers: MAASW (Acc) or AASW Accredited Mental Health Social Worker status. A working knowledge of community-based organisations and human services organisations. Computer and keyboard skills Commitment to the development of integrated clinical research within the service Understanding of the Children & Young Person s Act, Mental Health Act 1986, 2014 and other Acts/ legislation relevant to working with young people in a mental health setting. Knowledge of relevant guidelines, plans and strategies related to the mental health service system (E.g. Victorian Mental Health Reform Strategy, National Standards for Mental Health Services, etc) The incumbent may be required to perform other duties as directed. Work Environment Health Safety and Wellbeing Responsibilities Melbourne Health endeavours to provide a working environment for its employees that is safe and without risk to health. Employees are required to: Take reasonable care for their own safety and that of anyone else that could be affected by their actions; Speak up for safety the safety of patients, consumers, colleagues and visitors; Accept responsibility for ensuring the implementation of health and safety policies and procedures; and Fully co-operate with Melbourne Health in any action it considers necessary to maintain a working environment which is safe and without risk to health. General Melbourne Health is an equal opportunity employer and is committed to providing for its employees a work environment which is free of harassment or discrimination. The organisation promotes diversity and awareness in the workplace. Melbourne Health is a smoke free environment. Clinical Case-Manager MOOD Orygen Youth Health Oct Page 5 of 6

6 Acceptance I acknowledge and accept that this position description represents the duties, responsibilities and accountabilities that are expected of me in my employment in the position. I understand that Melbourne Health reserves the right to modify position descriptions as required, however I will be consulted when this occurs.. Employee Signature././ Employee Name (please print) Clinical Case-Manager MOOD Orygen Youth Health Oct Page 6 of 6