Ayrshire and Arran NHS Board
|
|
- Anabel Kennedy
- 5 years ago
- Views:
Transcription
1 Paper 13 Ayrshire and Arran NHS Board Monday 23 May 2016 Planned Care Performance Report Author: Fraser Doris, Performance Information Analyst Sponsoring Director: Liz Moore, Director for Acute Services Date: 11 May 2016 Recommendation The Board is asked to: review performance against the national waiting times and access targets at the end of March 2016, or later where available; and approve the proposed actions for the sustainable delivery of the patient access goals. Summary This paper reports on progress towards achieving waiting time and other access targets set by the Scottish Government as well as progress on local targets set by the Board. Latest available information is reported for the following targets and measures: Treatment Time Guarantee 18 Weeks Referral to Treatment Stage of Treatment Targets Unavailability of patients Cancer waiting times Patients awaiting discharge Mental Health Services AHP MSK waiting times targets A summary scorecard is at Appendix 1. Key Messages: At the end of March 2016 there were 400 patients who had waited over 84 days for treatment. 18 week Referral to Treatment performance did not meet target, with 74.2% performance in February inpatients had waited in excess of the 9 week Stage of Treatment standard at the end of March of 16
2 5257 outpatients had waited in excess of the 12 week Stage of Treatment standard at the end of March patients had waited in excess of the 6 week Stage of Treatment standard for diagnostic tests at the end of March The 31 day Cancer target was achieved in March 2016, with performance of 98.0%, but the 62 day Cancer target was not achieved, with performance of 89.9%. There were 21 delayed discharges of more than 14 days in April The majority of the performance information within this report relates to performance in March A verbal update will be given at the NHS Board meeting of any subsequent updates. Glossary of Terms A&E AHP AHP MSK CAMHS ENT GPSI ICES IP/DC ISD LDP MRI MSK QuEST RTT SGHSCD TTG UH Accident and Emergency Allied Health Professional Allied Health Professional Musculoskeletal Child and Adolescent Mental Health Services Ear, Nose and Throat General Practitioner with Special Interest Integrated Care and Emergency Services Inpatient and Day Case Information Services Division Local Delivery Plan Magnetic Resonance Imaging Musculoskeletal Quality and Efficiency Support Team Referral to Treatment Scottish Government Health and Social Care Directorate Treatment Time Guarantee University Hospital 2 of 16
3 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar Treatment Time Guarantee Target The TTG for patients added to the list from 1 October 2012 places a legal responsibility on NHS Boards to deliver treatment to all day case/inpatients within 12 weeks of the patient agreeing to treatment. Performance At the end of March 2016 there were a total of 400 patients who had waited over 84 days for treatment, the majority in Orthopaedics. There were 263 patients whose wait exceeded 84 days in the month of March. A backlog of patients waiting beyond 12 weeks was due to the cancellation of elective activity, predominantly in orthopaedic services, last winter, in addition financial constraints are contributing to further increases in patients waiting over 12 weeks. The trajectory agreed with Scottish Government that less than 575 patients would be waiting longer than 84 days by the end of March 2016 was met. Patients who breached the TTG during the calendar month Patients who have waited more than 84 days for treatment at the end of the month Percentage of patients at the month end who have waited less that 84 days for treatment Nov 15 Dec 15 Jan 16 Feb 16 Mar % 90.2% 88.3% 86.9% 87.1% TTG breaches during the calendar month Month end TTG breaches (still waiting) Monthly Audit of Waiting Times Recording Target Dec 15 Jan 16 Feb 16 Mar 15 TTG audit performance 95% 98.9% 96.8% 98.7% 99.1% Audit results are provided to service managers who develop improvement plans, which are reviewed and monitored by the Director of Acute Services. 3 of 16
4 2. 18 Weeks Referral to Treatment Targets The target for 18 weeks RTT is to deliver 90% combined admitted/non admitted performance; to deliver 90% of patients with a total pathway which is linked; and to deliver 90% of completed forms at the end of each clinic outlining the outcome of the consultation. Performance Target Oct 15 Nov 15 Dec 15 Jan 16 Feb wk RTT performance 90% 71.02% 75.50% 77.30% 76.3% 74.2% Clinic Outcomes 90% 88.40% 88.18% 87.50% 88.4% 89.3% 100% 95% 90% 85% 80% 75% 70% 18 week RTT performance remains below target, with performance linked to the issues with stage of treatment performance, including recruitment difficulties. The lowest performing specialties in February 2016 were Pain Service at 13.33%, Oral & Maxillofacial Surgery at 28.72%, Gastroenterology at 33.33%, ENT at 55.86%, Respiratory Medicine at 57.33% and Cardiology at 58.62%. The Pain Service is particularly under pressure due to a Consultant retiral and a further reduction in available Consultant sessions. The capacity to deliver twelve sessions per week in February 2015 has reduced to five per week. Actions being taken to address this include: 18 wk RTT performance Outcome recording A specialty doctor has recently completed training and will now deliver pain clinics; An anaesthetist with interest in pain service is being interviewed in May 2016; Appointment types are being reviewed to maximise capacity; and The use of Medinet to provide additional support. There has been investment in the pain service to enhance the services of the wider multidisciplinary team. Investment has allowed for increased physiotherapy and psychology services, as well as an increase to the pain management programme. 4 of 16
5 3. Stage of treatment targets Targets In addition to the TTG and 18 weeks RTT, NHS Boards are also required to report on stage of treatment waits for inpatient and day cases (9 weeks), outpatients (12 weeks) and diagnostics (6 weeks). Performance Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Inpatient & day case patients exceeding 9 weeks 83.6% (491) 80.2% (606) 77.3% (716) 74.8% (763) 77.1% (690) Outpatient patients exceeding 12 weeks 81.0% (4210) 78.8% (4561) 74.8% (5478) 74.6% (5655) 76.5% (5257) Diagnostic patients exceeding 6 weeks 90.3% (513) 87.0% (728) 81.2% (1040) 86.6% (771) 86.8% (757) Performance is shown as a percentage of the patients seen within the target period, with the number of breaches in brackets. The trajectory of no more than 5563 outpatients waiting over 12 weeks at the end of March 2016 was achieved. Scottish Government s approach to providing funding in line with month end trajectories for the number of patients waiting longer than target is being extended to the end of September 2016, and delivery trajectories are currently being developed by service management teams. Weekly progress reporting will remain in place and the latest report is shown at Appendix Diag 6wks IP 9wks OP 12wks 5 of 16
6 Inpatients and day cases 690 inpatient & day case patients waits exceeded 9 weeks at the end of March 2016, a decrease of 73 from the previous month. Increased demand for emergency care last winter caused cancellations of elective procedures, particularly in Orthopaedics, and increased the number of elective patients waiting longer than 9 weeks for treatment. Financial pressures are also having an impact. The main specialties which recorded breaches in March 2016 were: Trauma & Orthopaedic Surgery with 473 patients; and General Surgery with 64 patients. In addition there were 43 Ophthalmology patients who waited in excess of 9 weeks but they are within the local 12 week waiting time for these procedures and Scottish Government is aware of this local issue. Outpatients 5257 outpatients waits exceeded 12 weeks at the end of March 2016, a decrease of 398 patients from the previous month. Demand, particularly urgent and urgent, cancer is suspected referrals are up for a number of specialties resulting in capacity shortfalls. Recruitment problems remain a major issue, with expensive short term arrangements in place while permanent recruitment continues. The specialties with high numbers of breaches in March 2016 are listed below, with a brief overview of the issues. Oral & maxillofacial surgery (1046 patients) All capacity, including new specialty doctor sessions are being utilised. General surgery (868 patients) Numbers of patients waiting over 12 weeks is reducing in line with the plan that is in place. Increased demand for one specific area has increased the number of patients waiting over 12 weeks. ENT (642 patients) The patients waiting longest are those who require combined ENT and Audiology appointments. All capacity is being utilised to maintain the position but the backlog remains a challenge. Ophthalmology (588 patients) Ongoing challenge to date patients within guarantee, in part this is due to the volume of review patients who require to be seen at specific time intervals. The recruitment process is underway to appoint hospital optometrists on a sessional basis to support the review workload and create capacity in consultant clinics for new patients. Evening clinics continue, although consultant availability for additional work is limited. 6 of 16
7 Anaesthetics/Pain service (487 patients) The service is under press due to a consultant retiral and a consultant withdrawing from the service. The capacity to deliver twelve sessions per week in February 2015 has reduced to five per week at the moment. Actions being taken to address this include: A specialty doctor recently completed training to allow him to carry out pain clinics; An anaesthetist with pain interest is being interviewed for a post at UH Ayr; Appointment types are being reviewed to maximise capacity, e.g. reducing review appointments and a proposal to discuss re-referrals with primary care colleagues; and The use of Medinet to provide additional activity. There has been investment in the pain service to boost the service available from the wider multidisciplinary team. Some investment has allowed for increased physiotherapy and psychology input, as well as in increase to the pain management programme. This means that once patients have been seen for their first appointment their pathway from here is better supported. Endocrinology & diabetes (477 patients) Demand continues to exceed capacity despite additional clinics being arranged. Attempts to recruit to vacant posts continue. Consultants at UH Crosshouse are reviewing their clinic templates and are in discussion with nursing colleagues to look at adjusting review clinics to create new patient capacity. Gastroenterology (341 patients) High numbers of urgent referrals continue to impact on efforts to reduce the number of patients waiting more than 12 weeks. Recruitment is underway and additional clinics are being held, where possible. Respiratory medicine (265 patients) Growth in Urgent and Urgent, cancer is suspected referrals is putting a major strain on services. Recruitment of an additional consultant is underway and additional clinics are being held where possible. Options to use Medinet to reduce the backlog of patients waiting longer than 12 weeks are being considered. The number of patients waiting more than 16 weeks increased to 3681 in March 2016, with 83.6% of patients having waited less than 16 weeks. 7 of 16
8 Jan-13 Mar-13 May-13 Jul-13 Sep-13 Nov-13 Jan-14 Mar-14 May-14 Jul-14 Sep-14 Nov-14 Jan-15 Mar-15 May-15 Jul-15 Sep-15 Nov-15 Jan-16 Mar New outpatient 16 week breaches Diagnostic tests Of the total of 757 patients waiting over 6 weeks at the end of March 2016, 334 are for Endoscopy, 245 are for CT, 123 are for Colonoscopies, 44 are for Non Obstetric Ultrasounds and 11 are for MRI. In Endoscopy, work is ongoing to ensure all cancelled sessions are backfilled and capacity is being maximised at both sites. Additional lists are being used wherever possible, including at weekends. Secretarial practices are being reviewed at UH Crosshouse with a view to rolling out patient focused booking given its success at UH Ayr. In Imaging the greatest challenge is in CT capacity, especially for some subspecialty areas. Additional capacity is being provided however this has been limited due to clinician leave. Recruitment to one Consultant Radiologist post has been successful and efforts continue to recruit additional sonographers. In Non Obstetric Ultrasound agency sonographers continue to be used to provide additional capacity, but supply is limited. 4. Unavailability of patients and full waiting list size The number of patients waiting for Inpatient and Day Case treatments or Outpatient appointments is shown below. Total waiting list size Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Inpatient and Day Cases Outpatients Unavailability of patients is monitored closely based on reasonable offers being made to patients for access to outpatient, inpatient and day case services. The overall position is detailed below, with the percentage against the total waiting list shown in brackets. Patients unavailable Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Inpatient and Day Cases 494 (13.7%) 540 (15.3%) 606 (16.5%) 423 (11.8%) 437 (12.6%) 474 (13.6%) Outpatients 252 (1.06%) 273 (1.22%) 308 (1.41%) 172 (0.79%) 192 (0.85%) 188 (0.83%) 8 of 16
9 303 of the 474 inpatient and 175 of the 188 outpatient unavailable episodes were patient advised in March Cancer waiting times Targets 95% of all eligible patients should wait no longer than 62 days or 31 days. A 5% tolerance level is applied to these targets as for some patients it may not be clinically appropriate for treatment to begin within target. The 62 day urgent referral to treatment target includes screened positive patients and all patients referred urgently with a suspicion of cancer. The 31 day target includes all patients diagnosed with cancer, whatever their route of referral, from decision to treat to treatment. Performance Oct 15 Nov 15 Dec 16 Jan 16 Feb 16 Mar days 94.4% 92.2% 93.2% 91.8% 92.5% 89.9% 31 days 100% 99.1% 100% 97.8% 97.9% 95.6% The Cancer specialties below the 62-day target in March 2016 were Colorectal at 66.7% (3 patients), Upper Gastrointestinal at 75.0% (3 patients), Head & Neck at 80.0% (1 patient) and Urology at 89.5% (2 patients). Urology at 87.9% was the only cancer specialty below the 31 day target. Issues which caused delays and improvements identified to prevent repeats in the future are outlined below. Colorectal Two patients delayed for Endoscopy procedure and one for CT scan. Work is ongoing to reduce waits for endoscopy, especially for Urgent, Suspicion of Cancer, with both sites improving. Head and neck Patient was referred for investigation in late December The patient was due to get an appointment at The Beatson Oncology Centre by day 31 which was not achieved as the patient cancelled the first appointment. Urology One patient delayed due to an increase in unscheduled care and elective activity, delaying all elective procedures. The second patient delay was due to the requirement for a specific biopsy, which has a longer timeframe for completion than routine biopsies. The pathway is being reviewed to identify improvements. 9 of 16
10 6. Patients awaiting discharge Targets The current target is that no-one will wait more than 14 days to be discharged from hospital into a more appropriate care setting once treatment is complete. Performance Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr day delayed discharges All 21 people who waited more than 14 days in April 2016 were in South Ayrshire. 7. Mental Health Services national targets Targets There are three national targets in this area. 1. The national standard is that 90% of clients will wait no longer than 3 weeks from referral received to an appropriate drug or alcohol treatment that supports their recovery, and no-one will wait more than 6 weeks. 2. Deliver 18 weeks referral to treatment for specialist Child and Adolescent Mental Health Services (CAMHS). 3. Deliver 18 weeks referral to treatment for Psychological Therapies. Performance 1. Drug or Alcohol Treatment performance was 96.5% in March 2016 against the target of 90%. 2. CAMHS 18 week performance was 98.0% in March 2016 against the target of 90%. 3. Psychological Therapies 18 week performance was 78.3% for January 2016 against the target of 90%. Psychological therapies Psychological therapies are delivered by a number of professions across mental health and physical health services, which leads to complexities and challenges in delivering this target. The target is being met in some services and a significant amount of work continues towards achieving this target over all services. 8. Additional local access targets Given the consistent achievement of target the local waiting times measures reported are being reviewed and the most appropriate measures for inclusion in future being identified. 10 of 16
11 9. MSK pathway waiting times measurement Target The target is that no patient aged 16 years or older will wait more than 4 weeks from referral to treatment. Performance Patients waiting less than 4 weeks for MSK services Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar % 39.3% 27.7% 29.3% 31.9% 27.3% Waiting times improved during 2014 through the use of additional staff resources. Since then the waiting list for MSK patients has been increasing by around 500 patients per month, with a corresponding increase in the number of patients waiting over target. The small improvement in performance over recent months, shown in the graph below, was not sustained in March % 60% 50% 40% 30% 20% 10% 0% All MSK services Given the current financial challenges, service and process redesign options are being explored further to progress towards the 4 week target. 11 of 16
12 Monitoring Form Policy/Strategy Implications The Patients Rights Act and the Treatment Time Guarantee (TTG) have a profound effect on waiting times management and monitoring. Workforce Implications Workforce implications identified Recruitment of permanent staff or retention of locum staff where currently being utilised Availability of staff to hold additional clinics Financial Implications There is continuing growth in referrals across a number of specialties in Acute Services. This, along with current financial challenges, has led to bids for Waiting List Initiatives and ongoing service enhancements being reviewed and resubmitted, where appropriate, by service managers. Bids for all further investment are reviewed in light of available funding and the implication of levels of investment on waiting times targets. Scottish Government support has also been requested. Consultation (including Professional Committees) This report is compiled by summarising information from a variety of sources and other NHS Ayrshire & Arran reports. A Waiting Times report is reviewed monthly by the Corporate Management Team. Risk Assessment There is a significant risk to the organisation in failing to improve against the waiting times targets, with action plans in place to ensure safety of patient care is prioritised. Risks remain that unforeseen circumstances, e.g. ward closures due to illness, could adversely affect any recovery programme. As all internal relevant staff and facilities are already committed to this effort no contingency plans are possible. Risk mitigation is being delivered by close scrutiny and management. 12 of 16
13 Best Value - Vision and leadership - Effective partnerships - Governance and accountability - Use of resources - Performance management Compliance with Corporate Objectives Single Outcome Agreement (SOA) Successful management of waiting times requires leadership, and engagement with clinical staff. The developing Health and Social Care Partnerships have increasing influence on Delayed Discharge performance through patient flow. Local performance management information is used to provide as up to date a position as possible in this report. Some information may change when the data is quality assured by ISD in readiness for publication. The achievement of the waiting times targets set out within this paper complies with a number of the corporate objectives: improving health; safety/outcomes; quality of experience; equality; transforming and patient flow; supply and demand. The achievement of the targets provides better access to healthcare services and should therefore have a positive effect on the health inequalities priority within local SOAs. The achievement of the patients awaiting discharge targets will have a positive contribution towards the Outcomes for Older People priority. Impact Assessment An Equality and Diversity Impact Assessment is not required for this paper. Service improvement plans referred to within the paper will be assessed as appropriate. 13 of 16
14 Waiting Times scorecard Appendix 1 Apr 15 May 15 Jun 15 Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 12wks TTG (IP/DC) 92.6% 92.3% 92.1% 92.4% 94.2% 94.5% 93.5% 93.1% 90.4% 85.8% 86.3% 87.1% Patients who breached the TTG during the calendar month Patients waiting more than 84 days at the end of the month, who have breached their TTG Access audit scores % 98.5% 98.5% 99.3% 98.7% 99.6% 97.7% 97.7% 99.1% 96.8% 98.7% 99.1% 18 weeks Referral To Treatment Performance 18 week RTT clinic outcome recording 79.15% 82.36% 80.25% 78.96% 78.14% 75.61% 71.02% 75.5% 77.3% 76.26% 74.21% 90.81% 91% 89.43% 91.9% 90.66% 90.38% 88.4% 88.18% 87.5% 88.41% 89.28% New Outpatients: Maximum 12 weeks from Referral % 85.33% 84.24% 81.48% 79.09% 77.85% 78.22% 81.03% 78.77% 74.77% 74.6% 76.55% Inpatients & Day Cases: Maximum 9 weeks % 81.6% 84.2% 84.7% 85.5% 86.2% 82.6% 83.6% 80.2% 77.3% 74.8% 77.1% WT3.001 Patients Waiting more than 6 Weeks for Diagnostic Checks 1,654 1,461 1,629 1,618 1, , % 77.5% 75.7% 75.1% 76.5% 81.7% 86.3% 90.3% 87.0% 81.2% 86.6% 86.8% 14 of 16
15 Apr 15 May 15 Jun 15 Jul 15 Aug 15 Sep 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Total Outpatient waiting list size 20,870 21,247 22,061 23,687 24,419 23,654 23,589 22,187 21,479 21,713 22,265 22,417 Unavailable Outpatients on waiting list Total Inpatient/Day case waiting list size 2,648 2,630 2,649 2,622 2,795 2,953 3,119 2,997 3,063 3,153 3,029 3,012 Unavailable Inpatient/day case patients on waiting list Day Cancer: Suspicion-of-Cancer Referrals (62 days) 31-Day Cancer: All Cancer Treatment (31 days) 95.2% 98.8% 94.7% 89.5% 93.3% 84% 94.4% 92.2% 93.2% 91.8% 92.5% 89.9% 98.3% 100% 98.5% 97.8% 100% 100% 100% 99.1% 100% 97.8% 97.9% 95.6% Delayed Discharges - 2 week waits Drug and Alcohol Treatment: Referral to Treatment Faster Access to CAMHS - 18 wks 98.2% 99% 96.7% 96.6% 97.2% 97.5% 98.1% 98.1% 96% 98.1% 98.1% 96.5% 97.53% 95.71% 91.77% 95.1% 98.55% 98.85% 98.81% 98.97% 100% 96.7% 98.18% 98.02% Faster Access to Psychological Therapies - 18 wks 81.69% 80.38% 76.49% 77.63% 74.83% 72.74% 68.14% 81.36% 80.53% 76.06% 78.26% Adult patients waiting less than 4 weeks for MSK services 54.2% 50.4% 51.5% 45.9% 43.4% 39.1% 38.6% 39.3% 27.7% 29.3% 31.9% 27.3% 15 of 16
16 Appendix 2 Weekly monitoring by Scottish Government new outpatients waiting more than 12 weeks Week End Actual Projected Week End Actual Projected Position Position Specialty 04-Apr 11-Apr 18-Apr 25-Apr End April May 09-May 16-May 23-May 30-May End May16 Cardiology Dermatology Diabetes/Endocrinology ENT Gastroenterology General Surgery (exc Vascular) Gynaecology Neurology Ophthalmology Oral & Maxillofacial Surgery 1,066 1,072 1,059 1,078 1,110 1,098 1,068 Pain Management/Anaesthetics Respiratory Rheumatology Trauma & Orthopaedics Urology Other ,313 5,540 5,768 5,785 5,709 5, , of 16
Ayrshire and Arran NHS Board
Paper 12 Ayrshire and Arran NHS Board Monday 9 October 2017 Planned Care Performance Report Author: Fraser Doris, Performance Information Analyst Sponsoring Director: Liz Moore, Director for Acute Services
More informationBOARD OFFICIAL NHS GREATER GLASGOW AND CLYDE S INTEGRATED PERFORMANCE REPORT
NHS Greater Glasgow & Clyde BOARD OFFICIAL NHS Board Meeting Head of Performance 19 December 2017 Paper No: 17/64 NHS GREATER GLASGOW AND CLYDE S INTEGRATED PERFORMANCE REPORT Recommendation Board members
More informationWAITING TIMES AND ACCESS TARGETS
NHS Board Meeting Tuesday 17 February 2015 Chief Officer (Acute Services) Board Paper No.15/08 WAITING TIMES AND ACCESS TARGETS Recommendation: The NHS Board is asked to note progress against the national
More informationReducing Elective Waits: Delivering 18 week pathways for patients. Programme Director NHS Elect Caroline Dove.
Reducing Elective Waits: Delivering 18 week pathways for patients Programme Director NHS Elect Caroline Dove What I will cover 1. Why 18 Weeks is different 2. Where are we now 3. New models of delivery
More informationIntegrated Performance Report Executive Summary (for NHS Fife Board Meeting) Produced in February 2018
6b Integrated Performance Report Executive Summary (for NHS Fife Board Meeting) Produced in February 2018 2 Contents Integrated Performance Report: Executive Summary 5 Clinical Governance: Chair and Committee
More informationWAITING TIMES REPORT
Meeting of Lanarkshire Lanarkshire NHS Board NHS Board: Kirklands 25 March 2015 Fallside Road Bothwell G71 8BB Telephone: 01698 855500 www.nhslanarkshire.org.uk 1. PURPOSE This paper is coming to the Board:
More informationWAITING TIMES AND ACCESS TARGETS
NHS Board Meeting Tuesday 21 April 2015 Chief Officer (Acute Services) Board Paper No.15/17 WAITING TIMES AND ACCESS TARGETS Recommendation: The NHS Board is asked to note progress against the national
More informationWAITING TIMES AND ACCESS TARGETS
NHS Board Meeting Tuesday 17 December 2013 Lead Director (Acute Services Division) Board Paper No 13/60 Recommendation: WAITING TIMES AND ACCESS TARGETS The NHS Board is asked to note progress against
More informationNHS Electronic Referrals Service. Paper Switch Off an update Digital Health Webinar 4 May 2018
NHS Electronic Referrals Service Paper Switch Off an update Digital Health Webinar 4 May 2018 Aims of Session Introductions and refresh of Paper Switch Off Sharon Wilson Implementation manager NHS Digital
More informationRTT Recovery Planning and Trajectory Development: A Cambridge Tale
RTT Recovery Planning and Trajectory Development: A Cambridge Tale Linda Clarke Head of Operational Performance Addenbrooke s Hospital I Rosie Hospital Apr 2014 May 2014 Jun 2014 Jul 2014 Aug 2014 Sep
More informationGoverning Body. TITLE OF REPORT: Performance Report for period ending 31st December 2012
- Governing Body DATE OF MEETING: TITLE OF REPORT: Performance Report for period ending 31st December 2012 KEY MESSAGES: We are responsible for securing improvements in the quality of care and health outcomes.
More informationAyrshire and Arran NHS Board
Paper 12 Ayrshire and Arran NHS Board Monday 26 March 2018 Financial Management Report for the 11 months to 28 February 2018 Author: Bob Brown, Assistant Director of Finance Governance and Shared Services
More informationNHS GREATER GLASGOW AND CLYDE S INTEGRATED PERFORMANCE REPORT
NHS Greater Glasgow & Clyde NHS BOARD MEETING Head of Performance 17 April 2018 Paper No: 18/15 NHS GREATER GLASGOW AND CLYDE S INTEGRATED PERFORMANCE REPORT Recommendation Board members are asked to:
More informationWEST HAMPSHIRE PERFORMANCE REPORT. Based on performance data available as at 11 th January 2018
WEST HAMPSHIRE PERFORMANCE REPORT Based on performance data available as at 11 th January 2018 1 CCG Quality and Performance Executive Summary Introduction: The purpose of this report is to provide an
More informationACUTE WAITING TIMES REPORT
NHS Lanarkshire Headquarters, Kirklands Fallside Road, Bothwell G71 8BB www.nhslanarkshire.org.uk ACUTE WAITING TIMES REPORT 1. PURPOSE The purpose of the paper is to update the NHS Lanarkshire Board on:
More information2016/17 Activity Report April August/September 2016
Due to a change in national hospital data flows (SUS) and also a delay in processing September 2016 Practice-level finance data, the latest information on hospital activity and spend is still up to August
More informationDiagnostic Waiting Times
Publication Report Diagnostic Waiting Times Quarter Ending 31 December 2015 Publication date 23 February 2016 A National Statistics Publication for Scotland Contents Introduction... 2 Key points... 3 Results
More informationSummarise the Impact of the Health Board Report Equality and diversity
AGENDA ITEM 4.1 Health Board Report INTEGRATED PERFORMANCE DASHBOARD Executive Lead: Director of Planning and Performance Author: Assistant Director of Performance and Information Contact Details for further
More informationWAITING TIMES 1. PURPOSE
Agenda Item Meeting of Lanarkshire NHS Board 28 April 2010 Lanarkshire NHS board 14 Beckford Street Hamilton ML3 0TA Telephone 01698 281313 Fax 01698 423134 www.nhslanarkshire.org.uk WAITING TIMES 1. PURPOSE
More informationRTT Assurance Paper. 1. Introduction. 2. Background. 3. Waiting List Management for Elective Care. a. Planning
RTT Assurance Paper 1. Introduction The purpose of this paper is to provide assurance to Trust Board in relation to the robust management of waiting lists and timely delivery of elective patient care within
More informationDiagnostic Waiting Times
Publication Report Diagnostic Waiting Times Quarter ending 31 March 2012 Publication date 29 May 2012 A National Statistics Publication for Scotland Contents Contents... 1 Introduction... 2 Key points...
More informationNHS performance statistics
NHS performance statistics Published: 8 th February 218 Geography: England Official Statistics This monthly release aims to provide users with an overview of NHS performance statistics in key areas. Official
More informationHealth Board Report INTEGRATED PERFORMANCE DASHBOARD
AGENDA ITEM 4.2 27 th January 2016 Health Board Report INTEGRATED PERFORMANCE DASHBOARD Executive Lead: Director of Planning and Performance Author: Assistant Director of Performance and Information Contact
More informationNHS Performance Statistics
NHS Performance Statistics Published: 8 th March 218 Geography: England Official Statistics This monthly release aims to provide users with an overview of NHS performance statistics in key areas. Official
More informationReport by Margaret Brown, Head of Service Planning & Donna Smith, Divisional General Manager, Patient Services, Raigmore
Highland NHS Board 4 June 2013 Item 5.4 NHS HIGHLAND REVISED LOCAL ACCESS POLICY Report by Margaret Brown, Head of Service Planning & Donna Smith, Divisional General Manager, Patient Services, Raigmore
More informationDiagnostic Waiting Times
Publication Report Diagnostic Waiting Times Quarter ending 30 September 2012 Publication date 27 November 2012 A National Statistics Publication for Scotland Contents Contents... 1 Introduction... 2 Key
More informationNHS GREATER GLASGOW AND CLYDE S PERFORMANCE REPORT (INCLUDES WAITING TIMES AND ACCESS TARGETS)
NHS Greater Glasgow & Clyde NHS BOARD MEETING Director of Finance 26 June 2018 Paper No: 18/26 Recommendation NHS GREATER GLASGOW AND CLYDE S PERFORMANCE REPORT (INCLUDES WAITING TIMES AND ACCESS TARGETS)
More informationDiagnostic Waiting Times
Publication Report Diagnostic Waiting Times Quarter ending 31 December 2011 Publication date 28 February 2012 A National Statistics Publication for Scotland Contents Introduction... 2 Key points... 3 Results
More informationInformation for patients
Information for patients 18-Weeks Maximum Waiting Time from Referral to Treatment (RTT): What does this mean for you? Your rights under the NHS Constitution You have the right to access NHS services within
More informationBoard of Directors Meeting
Board of Directors Meeting Date: 30 July 2008 Agenda item: 10.2, Part 1 Title: Prepared by: Presented by: Action required: Elaine Hobson, Director of Operations Elaine Hobson, Director of Operations The
More informationNHS performance statistics
NHS performance statistics Published: 14 th December 217 Geography: England Official Statistics This monthly release aims to provide users with an overview of NHS performance statistics in key areas. Official
More informationQuestion 1 a) What is the Annual net expenditure on the NHS from 1997/98 to 2007/08 in Scotland? b) Per head of population
NHS SPENDING - SCOTLAND Question 1 a) What is the Annual net expenditure on the NHS from 1997/98 to 2007/08 in Scotland? b) Per head of population Question 2 a) Annual real (GDP deflated) increase in net
More informationStatement of Purpose. June Northampton General Hospital NHS Trust
Statement of Purpose June 2016 Northampton General Hospital NHS Trust The statement of purpose is made in compliance with Care Quality Commission (Registration) Regulations 2009: Regulation 12 and Schedule
More informationDiagnostic Waiting Times
Publication Report Diagnostic Waiting Times Monthly Data to 31 December 2014 Publication date 24 February 2015 A National Statistics Publication for Scotland Contents Introduction... 2 Key points... 3
More informationSTATEMENT OF PURPOSE August Provided to the Care Quality Commission to comply with The Health & Social Care Act (2008)
1. Trust Profile STATEMENT OF PURPOSE August 2015 Provided to the Care Quality Commission to comply with The Health & Social Care Act (2008) 1.1 Worcestershire Acute Hospitals NHS Trust was formed on 1
More informationDiagnostic Waiting Times
Publication Report Diagnostic Waiting Times Quarter ending 30 September 2011 Publication date 29 November 2011 A National Statistics Publication for Scotland Contents Contents... 1 About ISD... 2 Official
More informationService Level Agreements for
99/06 Service Level Agreements for 2006 07 1. This paper summarises the outcome of discussions with commissioning PCTs for the year 2006 07. Whilst there are some areas of detail yet to be agreed with
More informationHealth Board Report INTEGRATED PERFORMANCE DASHBOARD
AGENDA ITEM 4.4 2 nd March 2016 Health Board Report INTEGRATED PERFORMANCE DASHBOARD Executive Lead: Director of Planning and Performance Author: Assistant Director of Performance and Information Contact
More informationNHS GRAMPIAN. Local Delivery Plan - Mental Health and Learning Disability Services
NHS GRAMPIAN Board Meeting 01.06.17 Open Session Item 8 Local Delivery Plan - Mental Health and Learning Disability Services 1. Actions Recommended The Board is asked to: Note the context regarding the
More informationLanarkshire NHS board 14 Beckford Street Hamilton ML3 0TA Telephone Fax
Agenda Item Meeting of Lanarkshire NHS Board 25 February 2009 Lanarkshire NHS board 14 Beckford Street Hamilton ML3 0TA Telephone 01698 281313 Fax 01698 423134 www.nhslanarkshire.co.uk WAITING TIMES 1.
More informationEAST KENT HOSPITALS UNIVERSITY NHS FOUNDATION TRUST
EAST KENT HOSPITALS UNIVERSITY NHS FOUNDATION TRUST REPORT TO: BOARD OF DIRECTORS DATE: 28 NOVEMBER 2014 SUBJECT: REPORT FROM: PURPOSE: KEY NATIONAL PERFORMANCE TARGETS INTERIM DIRECTOR OF OPERATIONS Discussion
More informationDiagnostic Waiting Times
Publication Report Diagnostic Waiting Times Quarter ending 30 June 2011 Publication date 30 August 2011 A National Statistics Publication for Scotland Contents Contents... 1 About ISD... 2 Official Statistics...
More informationCriteria Led Discharge Pilot NHS Ayrshire and Arran Lorna Loudon, Linsey Stobo, Fraser Doris Implementing CLD in Scotland
Criteria Led Discharge Pilot NHS Ayrshire and Arran Lorna Loudon, Linsey Stobo, Fraser Doris Implementing CLD in Scotland 18.3.15 Whole System Patient Flow Improvement Programme 1 Background Project Team
More informationSOUTHAMPTON UNIVERSITY HOSPITALS NHS TRUST Trust Key Performance Indicators May Regular report to Trust Board
SOUTHAMPTON UNIVERSITY HOSPITALS NHS TRUST Trust Key Performance Indicators May 20 Report to: Trust Board July 20 Report from: Sponsoring Executive: Aim of Report/Principle Topic: Review History to date:
More informationStandardising Acute and Specialised Care Theme 3 Governance and Approach to Hospital Based Services Strategy Overview 28 th July 2017
Standardising Acute and Specialised Care Theme 3 Governance and Approach to Hospital Based Services Strategy Overview 28 th July 2017 Background Theme 3 builds upon previous key strategic commissioning
More informationThe Royal Wolverhampton NHS Trust
The Royal Wolverhampton NHS Trust Meeting Date: 3 th June 214 Trust Board Report Title: Executive Summary: Action Requested: Report of: Author: Contact Details: Resource Implications: Public or Private:
More informationChild and Adolescent Mental Health Services Waiting Times in NHSScotland
Publication Report Child and Adolescent Mental Health Services Waiting Times in NHSScotland Quarter ending 30 September 2016 Publication date 6 December 2016 An Official Statistics Publication for Scotland
More information62 days from referral with urgent suspected cancer to initiation of treatment
Appendix-2012-87 Borders NHS Board PATIENT ACCESS POLICY Aim In preparation for the introduction of the Patients Rights (Scotland) Act 2011, NHS Borders has produced a Patient Access Policy governing the
More informationQuality and Efficiency Support Team (QuEST) Directorate for Health Workforce and Performance
Quality and Efficiency Support Team (QuEST) Directorate for Health Workforce and Performance A Whole System Approach to Patient Flow for Scotland Our Quality Improvement Approach Jane Murkin Programme
More informationQuarterly Diagnostics Census and Monthly Diagnostics Waiting Times and Activity Return Consultation
Quarterly Diagnostics Census and Monthly Diagnostics Waiting Times and Activity Return Consultation NHS England INFORMATION READER BOX Directorate Medical Operations and Information Specialised Commissioning
More informationCommunity and Mental Health Services High Level Market Research PROSPECTUS
and Mental Health Services High Level Market Research PROSPECTUS February 2014 Supporting people in Dorset to lead healthier lives NHS DORSET CLINICAL COMMISSIONING GROUP PROSPECTUS FOR COMMUNITY AND MENTAL
More informationPerformance Improvement Bulletin
SPECIAL DELIVERY UNIT/ NATIONAL TREATMENT PURCHASE FUND Issue No.1 08/12 Performance Improvement Bulletin Featured Work underway - Maximum Waiting Time Targets 2 Case Study No. 1 Galway & Roscommon University
More informationDiagnostic Waiting Times
Publication Report Diagnostic Waiting Times Quarter Ending 30 June 2016 Publication date 30 August 2016 A National Statistics Publication for Scotland Contents Contents... 1 Introduction... 2 Main points...
More informationOP Action Plan Acute Hospital Outpatient Services. Outpatient Services Performance Improvement Programme
OP Action Plan 2017 Acute Hospital Outpatient Services Outpatient Services Performance Improvement Programme 5 th May 2017 1. Introduction This action plan sets out the approach to outpatient waiting list
More informationOperational Focus: Performance
Operational Focus: Performance Sandra Iskander Changes for 2015/16 Change of focus of 18-weeks and A&E 4-hour wait targets as recommended by Sir Bruce Keogh, Medical Director, NHS England. 18-weeks to
More informationEmergency Department Waiting Times
Publication Report Emergency Department Waiting Times (formerly Accident & Emergency Waiting Times) Quarter ending 30 June 2011 Publication date 30 August 2011 A National Statistics Publication for Scotland
More informationDELIVERING THE LONDON QUALITY STANDARDS AND 7 DAY SERVICES
Enclosure I DELIVERING THE LONDON QUALITY STANDARDS AND 7 DAY SERVICES Trust Board Meeting Item: 13 Date: 25 th May 2016 Purpose of the Report: Enclosure: I To update the Board on the Trust s current performance
More informationRedesign of Front Door
Redesign of Front Door Transforming Acute and Urgent Care Strategic Background and Context Our Change and Improvement Programme What have we achieved and how? What did we learn? Ian Aitken, General Manager
More informationReport to the Board of Directors 2015/16
Attachment 9 Report to the Board of Directors 2015/16 Date of meeting 18 Subject Report of Prepared by Seven Day Services Medical Director Ashling Rivá, Project Manager Previously considered by Transformation
More informationHEALTH AND SPORT COMMITTEE AGENDA. 2nd Meeting, 2018 (Session 5) Tuesday 16 January 2018
HS/S5/18/2/A HEALTH AND SPORT COMMITTEE AGENDA 2nd Meeting, 2018 (Session 5) Tuesday 16 January 2018 The Committee will meet at 10.00 am in the James Clerk Maxwell Room (CR4). 1. Declaration of interests:
More informationInpatient, Day case and Outpatient Stage of Treatment Waiting Times
Publication Report Inpatient, Day case and Outpatient Stage of Treatment Waiting Times Monthly and quarterly data to 30 June 2016 Publication date 30 August 2016 A National Statistics Publication for Scotland
More informationWaiting Times Report Strategic. Thematic Goals
Strategic Improved Quality of Care Transformation - Prevention & Wellbeing Thematic Goals Waiting Times Report 2016-17 Transformation through Integration Improved Access to Services Improved Value This
More informationChild and Adolescent Mental Health Services Waiting Times in NHSScotland
Publication Report Child and Adolescent Mental Health Services Waiting Times in NHSScotland Quarter ending 30 June 2017 Publication date 5 September 2017 A National Statistics Publication for Scotland
More informationAppendix 1: South Lanarkshire H&SCP Improvement Plan 2017/18.
Appendix 1: South Lanarkshire H&SCP Improvement Plan 2017/18. South Lanarkshire - Whole System Pathway Indicators identified capture key data across the whole H&SC system, primarily based around supporting
More informationWhitby and the surrounding area
Frequently Asked Questions Whitby and the surrounding area 1. What is the Fit 4 the Future programme for Whitby? There are two aspects to the Whitby Fit 4 the Future programme: 1. Transformation of Community
More informationAyrshire and Arran NHS Board
Paper 6 Ayrshire and Arran NHS Board Monday 11 December 2017 SPSP Update: Acute Adult Programme Author: Laura Harvey, QI Lead for Acute Services, Person Centred & Customer Care Sponsoring Director: Liz
More informationIntegrated Performance Report
Mid Essex, Southend and Basildon Hospitals Joint Working Board 05/04/2017, 2pm Integrated Performance Report February 2017 Mid Essex, Southend and Basildon Hospitals Introduction by CEO February 2017 The
More informationSeven day hospital services: case study. South Warwickshire NHS Foundation Trust
Seven day hospital services: case study South Warwickshire NHS Foundation Trust March 2018 We support providers to give patients safe, high quality, compassionate care within local health systems that
More informationTHE FUTURE OF YOUR HOSPITALS: Planned Care site
THE FUTURE OF YOUR HOSPITALS: Planned Care site We have a real opportunity to shape healthcare in Shropshire for future generations. Care Centres. Doctors, nurses and other healthcare professionals are
More information2. This year the LDP has three elements, which are underpinned by finance and workforce planning.
Directorate for Health Performance and Delivery NHSScotland Chief Operating Officer John Connaghan T: 0131-244 3480 E: john.connaghan@scotland.gsi.gov.uk John Burns Chief Executive NHS Ayrshire and Arran
More informationNHS Lothian Briefing Submission. Scottish Parliament Health and Sport Committee
NHS Lothian Briefing Submission Scottish Parliament Health and Sport Committee Page 1 of 33 Contents 1. NHS Lothian Strategic Context 1.1 NHS Lothian Strategic Plan 2014-2024 1.2 Lothian Hospitals Plan
More informationComplaints Report. Quarter 1, 2014/2015
Complaints Report Quarter 1, 2014/2015 (1 st April 30 th June 2014) Authors: Tanya Tofts, Patient Support and Complaints Manager Chris Swonnell, Head of Quality (Patient Experience and Clinical Effectiveness)
More informationGuidance notes on the role and function of Organic Old Age Psychiatry wards (NHS Lanarkshire)
Guidance notes on the role and function of Organic Old Age Psychiatry wards (NHS Lanarkshire) Author: Dr Adam Daly, Consultant in Old Age Psychiatry, Clinical Director Old Age Psychiatry November 2014
More informationNHS FORTH VALLEY. Access Policy Version 2.9
NHS FORTH VALLEY Access Policy Version 2.9 Date of First Issue 01/06/2012 Approved 01/09/2012 Current Issue Date 01/04/2017 Review Date 01/04/2019 Version 2.9 EQIA Yes 16/01/2013 Author / Contact Roslyn
More informationIntegrated Performance Report August 2017
Integrated Performance Report Contents Section Page High Level Dashboard Balanced scorecard 3 Domain Scorecards and Director Commentaries Operational Performance 4 Quality and Patient Safety 9 Workforce
More informationNHS GRAMPIAN. Local Delivery Plan - Section 2 Elective Care
NHS GRAMPIAN Local Delivery Plan - Section 2 Elective Care Board Meeting 01/12/2016 Open Session Item 7 1. Actions Recommended The NHS Board is asked to: Consider the context in which planning for future
More informationThis paper aims to provide the Board with a clear picture of how Waiting Lists are managed within NHS Borders.
Appendix-2012-45 Borders NHS Board MANAGEMENT OF WAITING TIMES Aim This paper aims to provide the Board with a clear picture of how Waiting Lists are managed within NHS Borders. Background NHS Borders
More informationSTATEMENT OF PURPOSE
STATEMENT OF PURPOSE This is the Statement of Purpose for Hull and East Yorkshire Hospitals NHS Trust as required by the Health and Social Care Act 2008 (regulated Activities) Regulations 2014 Schedule
More informationInpatient, Day case and Outpatient Stage of Treatment Waiting Times
Publication Report Inpatient, Day case and Outpatient Stage of Treatment Waiting Times Monthly and quarterly data to 31 December 2016 Publication date 28 February 2017 A National Statistics Publication
More informationNHS Diagnostic Waiting Times and Activity Data
NHS Diagnostic Waiting Times and Activity Data 1 NHS Diagnostic Waiting Times and Activity Data January 2016 Monthly Report Version number: 1 First published: 10 th March 2016 Prepared by: Operational
More informationChild and Adolescent Mental Health Services Waiting Times in NHSScotland
Publication Report Child and Adolescent Mental Health Services Waiting Times in NHSScotland Quarter ending 30 September 2017 Publication date 12 December 2017 A National Statistics Publication for Scotland
More informationPrime Contractor Model King s Fund Nick Boyle Consultant Surgeon 27 March 2014
Prime Contractor Model King s Fund Nick Boyle Consultant Surgeon 27 March 2014 Current Referral Route options - Information 1. Horizon Health Choices Horizon Musculoskeletal Triage & Treatment Chronic
More informationDiagnostic Waiting Times
Publication Report Diagnostic Waiting Times Monthly Data to 30 June 2014 Publication date 26 August 2014 A National Statistics Publication for Scotland Contents Introduction... 2 Key points... 3 Results
More informationComplaints Report. Quarter 4, 2013/2014
Complaints Report Quarter 4, 2013/2014 (1 st January - 31 st March 2014) Authors: Tanya Tofts, Patient Support and Complaints Manager Chris Swonnell, Head of Quality (Patient Experience and Clinical Effectiveness)
More informationHealth Facility Guidelines
Health Facility Guidelines Template - Role Delineation Matrix XYZ Hospital, Abu Dhabi Introduction: Role Delineation refers to a level of service that describes the complexity of the clinical activities
More informationNHS WAITING TIMES IN WALES VOLUME 1 - THE SCALE OF THE PROBLEM
NHS WAITING TIMES IN WALES VOLUME 1 - THE SCALE OF THE PROBLEM Report by the National Audit Office Wales on behalf of the Auditor General for Wales Published by the National Audit Office Wales and available
More informationSHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST CHIEF EXECUTIVE S REPORT. BOARD OF DIRECTORS 21 st March 2012
SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST I CHIEF EXECUTIVE S REPORT BOARD OF DIRECTORS 21 st 212 1. PERFORMANCE In overall terms, the Trust continues to perform well against both regulatory and
More informationSeven day hospital services: case study. University Hospital Southampton NHS Foundation Trust
Seven day hospital services: case study University Hospital Southampton NHS Foundation Trust March 2018 We support providers to give patients safe, high quality, compassionate care within local health
More informationPATIENT RIGHTS ACT (SCOTLAND) 2011 ACCESS POLICY FOR TREATMENT TIME GUARANTEE
NHS Board Meeting Tuesday 16 October 2012 Chief Operating Officer (Acute Services Division) Board Paper No. 12/45 PATIENT RIGHTS ACT (SCOTLAND) 2011 ACCESS POLICY FOR TREATMENT TIME GUARANTEE Recommendation:
More informationNHS BORDERS PATIENT ACCESS POLICY
NHS BORDERS PATIENT ACCESS POLICY 1. BACKGROUND NHS Borders is required by Scottish Government to deliver a consistent, safe, equitable and patient centred service to Borders patients within national waiting
More informationNewham Borough Summary report
Newham Borough Summary report April 2013 Prepared on 17/04/13 by Commissioning Support team Apr-11 Jun-11 Aug-11 Oct-11 Dec-11 Feb-12 Apr-12 Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 GREE N Finance and Activity
More informationEAST KENT HOSPITALS UNIVERSITY NHS FOUNDATION TRUST
EAST KENT HOSPITALS UNIVERSITY NHS FOUNDATION TRUST REPORT TO: BOARD OF DIRECTORS MEETING DATE: 29 JANUARY 2015 SUBJECT: REPORT FROM: PURPOSE: CQC ACTION PLAN CHAIR OF IMPROVEMENT PLAN DELIVERY BOARD Discussion
More informationTRUST BOARD SUBMISSION TEMPLATE. MEETING Trust Board Ref No Trust Performance Report
TRUST BOARD SUBMISSION TEMPLATE MEETING Trust Board Ref No. 6.1 DIRECTOR Purpose Director of Planning, Performance and Informatics For Approval Trust Performance Report Date 2 Nov 20 Corporate Objective
More informationAmbulatory Care Model
Ambulatory Care Model Hong Kong May 2013 Andrew Stripp Deputy Chief Executive & Chief Operating Officer Outline What is the Alfred Centre? How does it fit into Alfred Health service model Key aspects of
More informationProvider Profile GENERAL DETAILS STATE/ PROVINCE: OTHERS (PLEASE SPECIFY): CONTACT DETAILS DESIGNATION NAME PHONE MOBILE
Provider Profile Dear Valued Provider, Kindly fill up this form with the information requested below. Availability of accurate and detailed information about your facility will definitely help QLM staff
More informationNHS Diagnostic Waiting Times and Activity Data
NHS Diagnostic Waiting Times and Activity Data 1 NHS Diagnostic Waiting Times and Activity Data January 2017 Monthly Report Version number: 1 First published: 9 th March 2017 Prepared by: Operational Information
More informationStatement of Purpose
Statement of Purpose Contents as set out in Schedule 3, The Care Quality Commission (Registration) Regulations 2009. Guy's and St Thomas' NHS Foundation Trust provides integrated hospital and community
More informationNHS Dumfries and Galloway Patient Access Policy
NHS Dumfries and Galloway Patient Access Policy Printed copies must not be considered the definitive version DOCUMENT CONTROL POLICY NO. Policy Group Author Version no. 1.3 Reviewer Waiting Times Group
More informationQuality & Performance Report. Public Board
Agenda Item 12.1 Quality & Performance Report Public Board 27 th November 2014 Presented for: Presented by: Author: Previous Committees: Governance Professor Suzanne Hinchliffe CBE Chief Nurse / Interim
More informationNHS LANARKSHIRE PATIENT ACCESS POLICY
NHS LANARKSHIRE PATIENT ACCESS POLICY 1. BACKGROUND NHS Lanarkshire is required by Scottish Government to deliver a consistent, safe, equitable and patient centred service to Lanarkshire patients within
More information