Empowering the Pharmacist with Telepharmacy Jessica Adams, PharmD

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Empowering the Pharmacist with Telepharmacy Jessica Adams, PharmD August 2018 Disclosures Telepharm, a Cardinal Health Company, has a commercial interest in telepharmacy, but does not reference any

1 Empowering the Pharmacist with Telepharmacy Jessica Adams, PharmD August 2018 Disclosures Telepharm, a Cardinal Health Company, has a commercial interest in telepharmacy, but does not reference any commercial products in this presentation. The opinions and recommendations expressed by the presenter are their own, and are to be used for educational purposes only. Learning objectives 1. Explain why telepharmacy started and how it has evolved with technology. 2. List the different types of telepharmacy and how its use is improving patient care. 3. Describe the telepharmacy regulatory environment around the United States and what states are doing with rules. The four types of telepharmacy Need for alternative delivery INPATIENT Remote order entry review IV admixture OUTPATIENT Retail telepharmacy Remote counseling 7,624 Independent Rural Pharmacies % decrease 12.1% decrease 6, independent rural pharmacies closed 490 rural communities lost their only pharmacy Source: Update: Independently Owned Pharmacy Closures in Rural America, ; RUPRI Center for Rural Health Policy Analysis, Rural Policy Brief June 2014; Fred Ullrich, BA; Keith J. Mueller, PhD 1

Telepharmacy historical timeline North Dakota telepharmacy case study 1942

2001 Community Health Association in Spokane, WA launches program 2002 NDSU

Navy begins telepharmacy Study conducted from 2002-2008 81 telepharmacies

State University School of Pharmacy Result: Positive outcomes, mechanisms could

Health Care Through Rural Innovation And Cooperation.

Information of the North Dakota Telepharmacy Program provided by North Dakota

Achieving High-Performance May 2008 Source: Telepharmacy project expands across

2018 WA MT ND ME OR NV CA ID AZ UT WY CO NM SD NE KS OK TX VT MN NH WI NY MA RI

2 Telepharmacy historical timeline North Dakota telepharmacy case study 1942 Australia s Royal Flying Doctor Service 2001 North Dakota first state to allow 2001 Community Health Association in Spokane, WA launches program 2002 NDSU study begins 2003 Alaska Native Medical Center program 2006 U.S. Navy begins telepharmacy Study conducted from telepharmacies Medication dispensing error rate for telepharmacies <1% Compared to a national average of: ~1.7% Information of the North Dakota Telepharmacy Program provided by North Dakota State University School of Pharmacy Result: Positive outcomes, mechanisms could be improved Source: The North Dakota Experience: Achieving High-Performance Health Care Through Rural Innovation And Cooperation. May 2008 North Dakota telepharmacy case study Telepharmacy regulations, 2008 Information of the North Dakota Telepharmacy Program provided by North Dakota State University School of Pharmacy Source: The North Dakota Experience: Achieving High-Performance Health Care Through Rural Innovation And Cooperation. May 2008 Source: Telepharmacy project expands across country; 9/12/2008; Dave Kolpack, Associated Press Telepharmacy regulations, 2018 WA MT ND ME OR NV CA ID AZ UT WY CO NM SD NE KS OK TX VT MN NH WI NY MA RI S MI CT IA PA NJ IL OH IN MD DE WV VA MO KY NC TN AR SC MS AL GA LA Permitted, but practice may be restricted and/or requires Board approval AK FL In progress HI Not permitted 2

prescriptions 50-70 arrive at a pharmacy 48-66 are picked up by the patient 25-30 are taken properly 15-20 are refilled as prescribed Sources: Osterberg, L., Blaschke, T. (2005).

3 How big is the adherence problem? The Leaky Bucket According to IMS Health: 187M Americans take 1+ prescriptions 13% $290 billion healthcare expenses directly related to non-adherence avoidable costs Out of every 100 new prescriptions arrive at a pharmacy are picked up by the patient are taken properly are refilled as prescribed Sources: Osterberg, L., Blaschke, T. (2005). Adherence to medication. N Engl J Med, 353(5), ; Thinking Outside the Pillbox, A System-wide Approach to Improving Patient Medication Adherence for Chronic Disease; A NEHI Research Brief August 2009 Source: IMS Health Data, March 2011 Frequent interactions with patients Patients desire convenience Patients visit their pharmacist more than any other healthcare provider Provider # visits Primary care physician 4 Other healthcare providers 9 Pharmacist 35 95% patients filled initial prescriptions when offered at doctor s office Source: Pharmacists as Influencers of Patient Adherence, August 21, 2014, Joseph Moose, PharmD, and Ashley Branham, PharmD, BCACP Source: New Prescription Medication Gaps: A Comprehensive Measure of Adherence to New Prescriptions; Harvard Business Review Vol 44 Num 5 Oct Definition of rural According to HRSA: Rural encompasses all population, housing, and territory not included within an urban area. Source: 3

8/6/18 Rural is becoming more rural 64+ Million People in the US live in

health professional shortage areas Telepharmacy helps create a new

Center, Policy Brief April 2009 2010 Census Urban and Rural

4 8/6/18 Rural is becoming more rural 64+ Million People in the US live in rural areas Creating patient relationships 77% rural counties considered health professional shortage areas Telepharmacy helps create a new patient-pharmacist relationship that wasn t possible before. - Angela Falk, Pharm.D. Source: The Crisis in Rural Primary Care; WWAMI Rural Health Research Center, Policy Brief April Census Urban and Rural Classification and Urban Area Criteria, Rural telepharmacy next to a health clinic Interior of a rural telepharmacy Rural community pharmacy grand opening Rural telepharmacy revives Main Street BEFORE AFTER Shoshone Telepharmacy, December

5 Economics of telepharmacy NORTH DAKOTA Results of the 6-year study with 81 locations: $26.5 million in economic development new jobs created ILLINOIS Estimate for one pharmacy based on financial data: $640,000 annual economic impact Source: North Dakota Telepharmacy Project Rural Economic Technical Assistance Center (RETAC) in Macomb, IL; Economic impacts of a pharmacy for Deiterich, Illinois, June 2015 Access challenges in urban areas Readmission rates are high University of Illinois Chicago did a study looking at pharmacy deserts in Chicago: A study in Oregon found that readmission rates were higher in rural areas than urban, but both are still high: 1+ miles to nearest pharmacy Over one million residents live in these areas in Chicago 15.3% Rural 14.7% Urban Source: Source: Pharmacy Deserts Are Prevalent In Chicago s Predominantly Minority Communities, Raising Medication Access Concerns, Dima M. Qato, Martha L. Daviglus, Jocelyn Wilder, Todd Lee, Danya Qato and Bruce Lambert. Source: Lack of pharmacy access sends some patients back to the hospital; Oregon State University and Oregon Health & Science University, August 2016 Telepharmacy in a community health center + Better Education Better Access Better Outcomes 5

In-clinic pharmacy providing 340B Telepharmacy in a FQHC Software

Constant updates Low initial costs Better education Disadvantages

solutions Telepharmacy workflow Advantages Can be available 24

prescription arrives at Pharmacy A Technician A fills, taking

Pharmacist B reviews images to verify fill is accurate Mechanical

6 In-clinic pharmacy providing 340B Telepharmacy in a FQHC Software solutions Common Questions Advantages Live pharmacist interaction Constant updates Low initial costs Better education Disadvantages Can be limited hours Live internet connection Hardware or AMDS solutions Telepharmacy workflow Advantages Can be available 24 hours No on-site staff needed Disadvantages A B 1 2 New prescription arrives at Pharmacy A Technician A fills, taking images of the process Cost-prohibitive Limited formulary 3 Pharmacist B reviews images to verify fill is accurate Mechanical failure Complicated Rx Tec h RPh Tec h 4 Patient picks up Rx at Pharmacy A and Pharmacist B counsels 6

Endless opportunities FAQ Workload balancing Hospitals Fill Accuracy Safety (staff & location) Pharmacy deserts Accessible specialists Diversion

MO IL PA NJ OH IN MD DE WV VA KY AZ NM OK AR TN SC NC TX LA MS AL GA Permitted, but practice may be restricted and/or requires Board approval AK FL

setting Verification site location Urban allowances States that have telepharmacy language can benefit from aligning their rules NABP currently has

7 Endless opportunities FAQ Workload balancing Hospitals Fill Accuracy Safety (staff & location) Pharmacy deserts Accessible specialists Diversion Internet outage Telepharmacy regulations, 2018 Regulatory Considerations WA MT ND ME OR ID WY SD MN WI S MI VT NH NY MA RI CT NV CA UT CO NE KS IA MO IL PA NJ OH IN MD DE WV VA KY AZ NM OK AR TN SC NC TX LA MS AL GA Permitted, but practice may be restricted and/or requires Board approval AK FL In progress HI Not permitted Regulations are fragmented Utah Statistics Different for each type of telepharmacy Vary widely by state Practice setting Verification site location Urban allowances States that have telepharmacy language can benefit from aligning their rules NABP currently has a task force to create model language Over 25,799 residents in pharmacy deserts 27 rural pharmacy deserts 26 at-risk communities 62 primary care HPSA s 7

8 Typical regulations Telepharmacy regulation considerations Pharmacy technician certification Limits on number of remote sites or technicians Special rules around Controls Mileage restrictions Security requirements Technology requirements Signage in the telepharmacy location Need is increasing every year Successful programs already in place Consider the present as well as the future Get ahead of the technology and legislators Steps to implementing regulations Tips to drafting regulations Look for statutory authority Have Board Rules Committee draft rules Board notices rules to the public Public comment period Administrative rules review process & approval Implementation Look into what other states have for regulation Visit a retail telepharmacy location which is in operation Understand the landscape in your state Ensure statutes leave room for administrative rules CE Question #1 Which of these is not a type of telepharmacy? A. ) Remote Order Entry B. ) Remote Dispensing C. ) Remote Consultation D. ) Internet Pharmacy 8

9 CE Question #2 CE Question #3 Telepharmacy is becoming less prevalent in America. A. ) True B. ) False C. ) Answering this question is a slippery slope D. ) I can neither confirm or deny this Which of the following healthcare providers has the most patient contact? A. ) Pharmacist B. ) Primary Care Physician C. ) Dentist D. ) Veterinarian CE Question #4 CE Question #5 Available data from the implementation of telepharmacy in North Dakota showed the creation of new jobs. A. ) Yes, it created over 80 new jobs B. ) Yes, but all the jobs went to China C. ) No, no new jobs were created Which group would be considered to have access issues? A. ) Seniors B. ) Low vehicle ownership C. ) Both D. ) Neither D. ) No, it actually took away jobs CE Question #6 Which of the following are ways to increase pharmacist presence? A. ) Telepharmacy in warfarin clinics B. ) Telepharmacy to allow HIV medications at discharge C. ) Telepharmacy to allow overnight coverage at rural hospitals/clinics D. ) All of the above Questions? Jessica Adams, Pharm.D. jessica.adams@telepharm.com (512)

A Legal Look at Telepharmacy. Disclosures. Learning Objectives 3/18/2017

A Legal Look at Telepharmacy. Disclosures. Learning Objectives 3/18/2017 A Legal Look at Telepharmacy Adam Chesler, PharmD Disclosures Cardinal Health has a commercial interest in telepharmacy. Target Audience: Pharmacists and Pharmacy Technicians ACPE#: 0202-0000-17-106-L03-P/T