Airport Holiday Inn 6111 Fleur Drive Des Moines, Iowa (515)

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1 Iowa Health Care Association Iowa Center for Assisted Living Jointly sponsored by the National Association of Health Care Assistants June 18, 2008 Featured, President of the National Association of Health Care Assistants Airport Holiday Inn 6111 Fleur Drive Des Moines, Iowa (515)

2 Schedule June 18, :00 9:00 Registration Continental Breakfast 9:00 10:00 Dynamics of Professional CNAs, President, NAHCA 10:00 11:00 CNA Leadership: Moving Quality of Care towards Excellence, President, NAHCA 11:00 11:15 Break 11:15 12:15 Maximizing Team Productivity, President, NAHCA 12:15 1:00 Lunch provided 1:00 2:00 Preparing for Survey A CNAs Guide to Excellence during the Survey Process, President, NAHCA 2:00 3:00 Following Care Plans Speaker: Gwen Suntken 3:00 3:15 Break 3:15 4:15 Healthcare and Hospitality Speaker: Ginny Kirschling

3 Title: Dynamics of a Professional CNA Program Description This presentation is highly interactive. The audience exchanges ideas and information on the topic of professionalism. The speaker uses a combination of story telling and directed questions to maximize the CNAs benefit from this energizing session that builds upon the group s values and norms. The caregivers will leave with a clearer understanding of their role as professionals. This will be accomplished by evaluating specific competencies, behaviors, and expectations of the various stake holders, to include residents, their families, peer groups, and the facility. Title: CNA Leadership: Moving Quality of Care towards Excellence This workshop is intended to assist CNAs in terms of developing leadership skills. The material is presented using lecture and directed discussion method. Participants are encouraged to share their thoughts and observations on leadership in the LTC environment. Upon completion of this workshop, the participant will possess the necessary knowledge base to assume basic leadership functions within the facility. This will be accomplished by addressing leader competencies and techniques. Title: Maximizing Team Productivity The presenter will elaborate on some of the fundamentals of team building and will transition into how to get the most out of your team in terms of productivity. The speaker will use a combination of directed discussion and lecture to share the information. The participants will be encouraged to actively participate in the workshop. The payoff for CNAs is they will come away from the workshop having an enhanced understanding of how to get more out of their team. Upon the completion of this workshop the participants (CNAs) will be able to apply concepts related to increasing team productivity. The goal will be accomplished by addressing core concepts associated with team building, establishing the team s goal, defining objectives, and identifying the various talents necessary to achieve success. Title: Preparing for Survey A CNAs Guide to Excellence during the Survey Process This is a presentation on the subject of the survey process. The presenter will use directed discussion to share a host of information about the whys and how s of survey. CNAs will learn about everything from why the survey process is generally perceived as negative to quality indicators. They will come away from the session with a detailed understanding of the survey and how they impact that process. At the completion of this informative session, the participants (CNAs) will possess a broader understanding of the survey process.

4 Program Description Title: Following Care Plans Speaker: Gwen Suntken Care planning is an essential part of healthcare, but is often misunderstood or regarded as a waste of time. Without a specific document delineating the plan of care, important issues are likely to be neglected. Care planning provides a "road map" of sorts, to guide all who are involved with a patient/resident's care. This session will review components of care plans, why they are used, and how CNA s can have valuable input on development and implementation of care plans. Title: Healthcare and Hospitality Speaker: Ginny Kirschling Hotel service in a long term care facility? Seems far-fetched, but this session will assist the direct care worker to focus on the concepts of hospitality and customer service within the long term care setting. Participants will discuss the meaning of hospitality ; who is the primary customer; how to enhance the patient experience; and the benefits of good customer relations.

5 Speaker Bios Lori Porter started her career in long term care over 25 years ago. She began as a dietary aide, moved on to be a CNA for seven years, a nursing home administrator for nearly seven years and operations director of ten skilled facilities in the Midwest. In 1995, she followed a dream and co-founded the National Association of Health Care Assistants (NAHCA) as a means to honor and recognize the CNAs and caregivers who serve our nation s elders, as well as, elevate the profession of nursing assistants through professional development, advocacy, and empowerment. Gwen Suntken, RN BC, RAC-MT, C-NE, MS, is a Nurse Consultant and Long Term Care Educator for LTC Resources. Gwen earned her BSN from the University of Iowa and a Master s Degree in Health care Administration from California College of Health Sciences. She is a member of Sigma Theta Tau, is certified in Gerontological Nursing, has earned a Gerontology Certificate from Penn State University, is a Master Trainer for the American Association of Nurse Assessment Coordinators, and is a Master Trainer for Certified Nurse Executives. Ginny Kirschling, RN, BSN is a graduate of Loyola University college of Nursing. She has worked in Long Term Care as a charge nurse, nursing instructor, in-service director, director of nursing, corporate consultant, director of professional services, nurse aide instructor and program director for health education for a community college. She has had the opportunity to visit over 100 nursing and assisted living facilities in 20 states. Ginny has been a member and/or a representative of IHCA since 1983 and currently serves as a member of the Governor s Direct Care Worker Task Force. Sleeping Room Information Airport Holiday Inn 6111 Fleur Dr. Des Moines, IA, (515) Room Rates: $ Single + tax $ Double + tax To receive these special rates, please mention you will be attending the IHCA ICAL Conference.

6 Registration Form June 18, 2008 Airport Holiday Inn 6111 Fleur Drive Des Moines, IA (515) Register Online and Save $25 Online registration Faxed, mailed or ON-SITE registrations Registration fees: Members: $50 $75 Non-Members $100 $ To register on line go to and click on the CNA Conference. 2. Select Register online. If you have not previously created a personal profile, you will need to do so before you register. 3. Complete the online registration and click Submit. A registration confirmation will be ed to you. 4. To register another person, click on LOGOUT and repeat this process. To register by fax or mail, complete the following and fax to (515) or mail to: Facility: Address: City: Zip: Phone #: Fax #: Registrants: Iowa Health Care Association 6750 Weston Parkway, Ste 100 West Des Moines, IA Name: Dept: (Include middle initial) License #: address: Name: Dept: (Include middle initial) License #: address: Registration Fees - for faxed, mailed, or on-site registrations (Fee includes breaks, lunch, course handouts) $75 member $125 Non-Member (IHCA meeting # 3008) Cancellations/Refunds: Refunds will only be granted to those who cancel their registration three business days prior to the date of the program listed. Cancellations after this date, no-shows due to weather, acts of God or illness, will be charged the full registration fee. The IHCA reserves the right to cancel any education program; in the event of such a cancellation, all fees will be refunded.

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