POSITION DESCRIPTION Manager in Training (MIT)

Transcription

1 POSITION DESCRIPTION Manager in Training (MIT) The BlueCross Vision A dynamic organisation, BlueCross is supported by a team of great staff, who are willing to challenge traditions. With a long history of embracing change, BlueCross progressive approach in the delivery of care is evident across all of our services. At BlueCross, we believe our staff are our most important resource. Our staff engage with our clients, day in day out, to ensure a superior level of care for everyone. BlueCross has developed the 4 P s which underpin decision making and expected behavior of all staff. They are: 1. People To develop and demonstrate strong leadership, motivation, support and resources, that results in empowered engaged staff members 2. Performance To continually deliver to stakeholders a result that is more than what was planned for and expected 3. Principles To work with our values vision and mission and demonstrate these in our decision making and behaviours 4. Passion To have a passion for what we are doing and the ability for staff, residents and partners to spread that feeling throughout the organisation BlueCross also utilises the STARFish principles of: Choose your attitude Be there Make their day Have fun to guide, not what we do, but how we do it. Through dedication to these principles by all staff, we are shaping the culture at BlueCross for how we deliver aged care services to residents and community clients. 1. Position Objective The purpose of this program is to identify and develop talented individuals who aspire to Residential Manager roles. These individuals will be provided with development through a structured trainee and mentorship program to be ready and able to provide leave relief to current Residential Managers and assume Residential Manager roles within BlueCross as positions arise. Trainees will be well supported by key managers within the organisation to develop the skills and experience necessary. This service will be delivered in a manner that: Is in accordance with the values, policies and procedures of BlueCross Is consistent with The BlueCross STARFish Principles of choosing your attitude, making people s day, being there and engaging and having fun at work. Works collaboratively with all parts of the organisation Focuses on ageing well and delivers a service that strives to maintain and enhance the resident s health and well-being, capabilities, independence, choice, privacy, dignity and safety Reflects current knowledge and best practice in aged care and lifestyle service delivery, financial, human resources and management practice Manager in Training Position Description Page 1 of 4 Reviewed August 2014

2 Fosters best practice and effective performance by staff and an ongoing learning environment Ensures a safe working and living environment Is cost effective in operation Is always striving to improve the quality of service provided Fulfills BlueCross s duty of care, legal and professional practice responsibilities Ensures the residence, grounds and equipment are maintained in a safe and homelike manner 2. Organisational Relationships Reports To: Direct Reports: Key Relationships: Regional Manager Residence Manager Staff at Residential Sites Residents and their Families / Representatives All residential staff Allied Health and other Service Providers Central Services Staff External service providers e.g. Residents general medical practitioners, allied health professionals, pharmacist, maintenance contractors Other service providers to residents 3. Essential Qualifications / Experience / Skills Required: Essential Registered Nurse with a minimum 5 years experience in either a Clinical Care Coordinator role or other leadership position within a nursing environment. Superior communication skills. Demonstrated understanding of the Aged Care Act, accreditation requirements and ACFI. Highly developed supervision/leadership/management experience in aged care, preferably in a residential setting. Strong Computer skills including MS office programs. Is organised and can effectively manage responsibilities and own priorities and assist others in this area. Commitment to and experience in delivering outstanding Customer Service. Ability to work independently whilst understanding accountabilities, and the importance of consultation. Ability to work effectively as a team member. Presents professionally, as appropriate for the occasion. Ability to identify, resolve and manage problems and resolve conflict situations effectively. Manager in Training Position Description Page 2 of 5 Reviewed August 2014

3 4. Key Areas of Responsibility 4.1 Quality Management Develop a strong understanding of all aspects of the quality system including, but not limited to: 1. Audit completion and action 2. Competent use of the Quality Improvement Register (QIR) including trending and analysis of data. 3. Complaints management and resolution 4. Chair/attend meetings and action 5. Strong understanding of Aged Care Standards, Accreditation requirements and preparation Audits completed as per CQI Schedule and results reported at meetings (minutes). Attendance at meetings as directed Complaints resolved successfully in a timely manner 4.2 Financial Management Develop a sound understanding of the core financial responsibilities and accountabilities for a manager and demonstrate proficiency in addressing non-conformance to budget: 1. Occupancy meets or exceeds target 2. Staffing costs are managed efficiently roster meets budget, staff leave management, agency staff usage 3. Review & identify variances against actual monthly results and implement strategies to rectify variance 4. ACFI management including monitoring to maximise possible uplift, ensuring all submissions are lodged within framework of requirements. 5. Business planning and budget preparation processes. Budget results ACFI income/resident/day, occupancy targets, agency use, consumables 4.3 Resident Care Develop strong clinical leadership and customer service: 1. Monitor Clinical Care delivered to residents through regular formal and informal meetings with Clinical Care Coordinator 2. Facilitation of Residents and Relatives Meetings. 3. Assist/participate as needed in Family Consultation meetings Customer satisfaction compliments Clinical Care audits, quality data meets required expectations Manager in Training Position Description Page 3 of 5 Reviewed August 2014

4 4.4 Staff Management Develop strong staff management skills including: 1. Staff Recruitment 2. Staff member orientation 3. Staff counselling / discipline procedures 4. Collection and collation of monthly HR data for the preparation of Residence Manager reports 5. Develop effective and efficient staff rostering skills to maximise care and minimise agency use. 6. Staff training Reduced / Nil agency usage Complete staff files 100% staff completed orientation Completion of counselling file notes and action plans Current and complete staff education and training matrix 4.5 Relief Manager Provide support to BlueCross Residence Managers as Relief Manager as may be required from time to time. Feedback from Regional Manager 4.6 Self Development Participate in self-education and training opportunities as applicable Maintain a record of training and development attendance Participate in performance management opportunities and actively seeks out timely feedback to own performance from Manager, and stakeholders Participate in company meetings, reviews, training, special projects and/or activities as requested. Participation in all mandatory training provided Education Record maintained 5. Occupational Health & Safety Maintain a safe working environment in your area of responsibility. Ensure that OH&S principles and guidelines are adhered to. Report any breach in OH&S. Document any hazard and make suggestions / recommendations for improvements. Report accidents and injuries and near misses as per BlueCross Policy and Guidelines. Manager in Training Position Description Page 4 of 5 Reviewed August 2014

5 Provide and maintain so far as is practicable a working environment that is safe and without risk to health. Take care of your own health and safety and the health and safety of any other person who may be affected by your acts or omissions at the workplace. Understand responsibilities and accountabilities to yourself and others in accordance with OH&S legislation and BlueCross policies and promote a working environment that is congruent with these guidelines. 6. BlueCross Expectations of Staff Behaviour All staff play a key role in shaping and influencing workplace culture. This requires a consistent approach and commitment to the following: I will.. Treat everybody with respect and dignity and value people for who they are their unique contribution, irrespective of role or level in the organisation. Accept that I have a key role in representing the team / service to the broader organisation and for positively promoting the organisation to the team or in any external environment. Be clear and open about decision-making processes, wherever possible providing opportunities for others to be involved in decisions that affect their work. Give new ideas from others a fair hearing and proper consideration. Promote and role model an open, inclusive and collaborative approach. Take a proactive approach to workplace health, safety and staff wellbeing. Participate in staff learning and development and recognise the value of ongoing professional and personal development for myself. Actively encourage feedback from others about how I am going as a team member. Role model positive behaviours at all times and ensure that I choose my attitude when I come to work. Always behave ethically and with integrity. Be engaged and have fun at work. Signatures: I have read, understand and accept the above position description Staff Member: Date: / / Manager: Date: / / Manager in Training Position Description Page 5 of 5 Reviewed August 2014