The teacher guide contains: ü Suggested answers for some of the student workbook activities. ü Answers for review questions. ü Additional activities

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1 HOW TO USE YOUR TEACHER RESOURCE As your students progress through the IVET Community Services Year 1 (Units 1 & 2) Core Competencies Student Workbook, some of the pages will have the following symbol: üt1.0 The (T) indicates that you should refer to the teacher resource guide. The first number (in this case 1) indicates the chapter number. The second number indicates the activity number you should refer to in the teacher resource guide. The teacher guide contains: ü Suggested answers for some of the student workbook activities ü Answers for review questions ü Additional activities Copyright IVET 2018 Edition 1

2 CONTENTS PAGES IMPORTANT ASSESSMENT INFORMATION ***To be read prior to beginning your VET in schools program 3-5 Orientation Chapter Introduction to the community services industry 6 16 CHAPTER 1 BSBWOR202 Organise and complete daily work activities CHAPTER 2 HLTWHS001 Participate in workplace health and safety CHAPTER 3 CHCDIV001 Work with diverse people CHAPTER 4 CHCCOM001 Provide first point of contact CHAPTER 5 CHCCOM005 Communicate and work in health or community services CHAPTER 6 Early childhood education and care CHAPTER 7 Disability care and support CHAPTER 8 Aged care CHAPTER 9 Write routine workplace texts Copyright IVET 2018 Edition 2

3 IMPORTANT INFORMATION HOW TO COMPLETE YOUR IVET INSTITUTE ASSESSMENTS As a Registered Training Organisation (RTO) the IVET Institute is required to ensure that all of our VET in school students complete compliant assessments that have been thoroughly mapped in accordance with ASQA s (the National VET regulator) requirements. This assessment must be completed for every student for every unit of competency completed. Your students will be provided with all assessment materials online through IVET s online portal IVETConnect (www,ivetinstitute.com.au). Students are required to log in with the secure password given to them by IVET and complete all of their assessment online. Each student is required to complete every assessment that is part of your school s program. All assessors are required to mark the student s work online and competency cannot be achieved until this occurs. All other materials provided by IVET, including student and teacher resources, are to support you in your teaching; we do not require any tasks, assignments or activities from these resources. LOGGING IN 1. Prior to completing any assessment tasks, trainer must first set up their classes on line. This is a very easy process and can be completed in three simple steps. 2. Trainers are to access the IVET Connect logo located on the IVET Institute website Trainers will need to enter their Login and Password details to access IVET Connect. (this code has been sent to all trainers via ) Copyright IVET 2018 Edition 3

4 VET Community Services YEAR 1 (Units 1&2) TEACHER RESOURCE HOW TO SET UP A CLASS Trainers are to then select the icon at the top of the triangle named SET UP AND MANGE MY CLASSES and follow the structure of setting up a class. Only students name s and your class name need to be entered. HOW TO COMPLETE AND ACCESS TRAINER QUALIFICATIONS The teacher dashboard allows trainers to access all of their qualifications in PDF format that have been stored from past years as well as complete new qualification updates. Note: Trainers will not be able to assess students until qualifications have been approved HOW TO LOCATE STUDENT LOG IN DETAILS 1. Copyright IVET 2018 Edition 2. 4

5 VET Community Services YEAR 1 (Units 1&2) TEACHER RESOURCE HOW TO ACTIVATE ASSESSMENTS HOW TO MARK ASSESSMENTS ON LINE STUDENT S PROGRESS Note: Tutorials can be found on how to use IVET Connect detailing what are all features of this system on each section of IVET Connect. Simply select the tutorial or for further information contact IVET Copyright IVET 2018 Edition 5

6 ORIENTATION VET Community Services YEAR 1 (Units 1&2) TEACHER RESOURCE Introduction to the Community Services industry Copyright IVET 2018 Edition 6

7 üto.1 EMPLOYMENT IN THE COMMUNITY SERVICES INDUSTRY: WHAT DOES IT LOOK LIKE? - DATA ANALYSIS (SUGGESTED ANSWERS) Examine each of the following tables and complete the questions. TABLE A - WORKERS IN COMMUNITY SERVICE INDUSTRIES BY AGE GROUP QUESTIONS Source: ABS Labor Force Survey 1. Identify two trends of workers in the community services industries by age group. The year age group is the most consistent with % of employees in all community services industries. The percentage of childcare workers decreases with age. The number of employees working in residential care services and other social assistance services increases from 15 to 54 years of age. 2. What age group are most people employed in residential care services? The age group has the highest proportion of employees working in residential care services, 30.3% 3. Why do you think this is the case? Working hours and positions are flexible ie: more opportunities for part-time work. There is a growing demand for residential services so people decided to continue working. Older workers may enjoy socialising with their clients. They have children and grandchildren of their own so they enjoy the reduced number of working hours. 4. What age group do the greatest number of childcare workers come from? The age group has the highest proportion of employees working in childcare, 26.9% Copyright IVET 2018 Edition 7

8 5. How does this compare to all industries? It is substantially higher than other industries that average 16.7% of employees aged between 15 and 24 years of age. TABLE B - WORKERS IN COMMUNITY SERVICE INDUSTRIES BY SEX QUESTIONS Source(s): ABS Labor Force, Australia, Detailed, Quarterly, May 2011 (cat. no ) 1. What trend can be identified from the graph with regards to workers in the community services industries and sex? There are substantially more females working in all community services industries. 2. Why do you think this is the case? Women generally have more caring and nurturing qualities than males and working in the community services industry requires these qualities. Males may be less willing to accept lower paid jobs. 3. How does this compare with other industries? In all industries males represent a higher percentage of workers than females. Copyright IVET 2018 Edition 8

9 üto.2 COMMUNITY SERVICES OCCUPATIONS ICT RESEARCH For each of the occupations we have just explored in the community services industry use the internet to find out more information about the knowledge, skills and attributes required, working conditions and salary. Access the Government of Western Australia Department of Training and Workforce Development webpage - to assist you. STEP 1: On the right hand side of the homepage access the link Career Centre. STEP 2: Select Occupations at the top and Search Occupations from the drop down menu. STEP 3: Complete the following table by searching for the following Community Services occupations. Occupation and description Childcare worker Childcare workers assist infants and children to grow, learn and develop in a safe and nurturing environment. Knowledge, skills and attributes required Willing to accept the responsibility for the safety and of care of children. Teamwork Patience Good level of physical fitness. Working conditions Varied work hours Stand on your feet for long periods Duties will vary depending on the age of the children within your care Food preparation Cleaning Assist children with their daily routine, ie eating, sleeping etc. Salary $ per week (fulltime and before tax). Youth worker Assist young people to change their lives through helping them with accommodation, education, training, employment and counselling. Good interpersonal and communication skills Non-judgemental attitude Planning and organisational skills Initiative and leadership skills Variety of work environments including schools, hospitals, community centres and drug and alcohol centres. Time also spent in offices writing reports and applications for funding. May be required to work shift work, unusual hours and weekends. Between $500 and $1015 a week depending on experience and type of organisation. Copyright IVET 2018 Edition 9

10 Aged care worker Caring and supportive Provide personal, physical and emotional support to older people who require assistance with daily living. Patient and professional Discretion Physically fit and able to lift heavy objects Committed to the rights of the elderly. May be required to work evenings, weekends and rostered shifts. May be required to administer medications and change dressings Ability to identify changes in their clients. Be on the look out for safety issues. Between $ and $799 per week ($ and $ per year), depending on the organisation they work for and their level of experience Can earn more as they further develop their skills. Disability worker Provide personal, physical and emotional support to disabled people who require assistance with daily living such as showering, dressing and eating. Physically fit and able to lift heavy objects Good communication skills Patience Flexibility Understanding Work as part of a team. Variety of settings ie client home, residential care setting. May be required to work evening, weekends and rostered shifts. May be required to live in with clients Approximately $ per week (full-time and before tax). Child protection worker Respond to concerns regarding the safety and wellbeing of children and help families to provide care and safety for children. Child protection workers assess and investigate the care and management of children. Strong interpersonal and communication skills Enjoy working with children and families Work independently and as part of a team Relate to people of different backgrounds Criminal record check (working with children) In and out of office duties Flexibility with working hours Country and metro locations. Level 1, Specified Callings $60,365 - $82,764 pa Copyright IVET 2018 Edition 10

11 PROBLEM SOLVING ACTIVITY THE HUMAN CALCULATOR üto Copyright IVET 2018 Edition 11

12 Copyright IVET 2018 Edition 12

13 üto.4 PERSONAL SKILLS AND ATTRIBUTES WORD SEARCH S D F G L Y P L Y V B N S E L F L E S S A B C D E F B M W O R K F R J K I E D O G H E W A T E G U I O C O M T E A M W C R E A T I V E X G R A P I O I C L A I F C O M M U N I C R G B H J K L K I O L Z L Y P A D I R O C O T S S E N S E O F H U M O R P E T Y U R T E A I A P P A T T E A M W D T Y O W U H G F E I P T O T O E R E R R T T H G F E L Y I U T L I Q R S T V K L T T N T L T T O E Q R S T E S Y O I R O P S A K S W J I T D K B K K L W P S A K G E U P V E P I L D I A L N M M L I I I T O L I L D I R N I N A T E A M W O U A T M N Y F X F P D R U P A T S C V B T M W O R K F R C K O W W I E I W A I O R T T P W T W E P A T I G N I R A C E U C L Y L A T W T O E R W T M D R T T L Y P N W W M R Y O F U R I E I V B N T D E L O T O E T O A D L L T R D M S I P A T O E I A T P A T P X G R A P I M R R Y E Y P S V R T T U I N C K R T T R S M W O R K F R W U S S A Y O T O E V B N T N T O E T S U P P O R T I V E P E S M W O R K F R A T H G F E K P A T O N F W W I W O N S S G L Y P M G C K Q R S T I R T T A P I E L Y E N C I R E L I A B L E I P S A K F T O E H G F E R U D S W O N W A S F G H J K I L D I F E R N Q R S T T I F I W N X L R A P I W E N T H U S I A S T I C A K R V G B D A P R A T L Y P L T O L Y P E R R O I L D I Y O H L Q T L Y P K P R E S P E C T F U L M W O R K F R G B E U E Words to be found: Motivated Respectful Supportive Reliable Sense of humor Flexible Patient Enthusiastic Caring Selfless Creative Compassionate Friendly Committed Responsible Copyright IVET 2018 Edition 13

14 ORIENTATION CHAPTER - REVIEW QUESTIONS üto.5 1. What is the main objective of the community services industry? To sustain the wellbeing and heath of individuals and communities in particularly those who are the most vulnerable and disadvantaged in our communities 2. Who provides community services? National, state and territory governments non-government agencies including charities private sector. 3. What type of support can the community services sector offer vulnerable and disadvantaged people? Examples may include: advice financial assistance practical help counseling treatment programs and support 4. In your own words, give a snapshot of Australia s employment in the community services industry. Use O-Activity 1 to assist you. Employment in the industry is growing - 51% from to compared with 26% for all other industries Most employees are women 84% Most people are employed on a part-time basis 51% compared with 49% who are full time. Most people employed in the industry are aged between 25 and 44 years of age. Most people are employed in childcare services 5. What are the top three employment growth areas in the community services industry? Childcare, social assistance and residential care services 6. Why do you think many workers in the community services industry work part-time? Many people may prefer part-time work as they have children of their own or enjoy the flexibility of part-time work as they are older. 7. List five employment opportunities in the community services industry. Childcare worker Early intervention worker Alcohol and drug worker Aged care worker Youth case worker Disability support worker Child protection work Cottage parent Juvenile justice officer Youth worker Community visitor Support worker Community rehabilitation Accommodation support worker Youth justice worker Food services worker Home care assistant Personal care assistant Neighbourhood centre worker Home helper Welfare rights officer Client services assessor Mental health worker Family support worker Residential care worker Preschool assistant Community development worker Aboriginal and Torres Strait Islander community development worker Housing manager Employment services worker Telephone counsellor Copyright IVET 2018 Edition 14

15 8. List four desired employability skills for employees in the community services industry. Effective communication Organisational and planning skills Teamwork Initiative Self-management Information technology skills Problem solving 9. Before deciding if a job is right for you why would it be important to research the skills and attributes required, working conditions and salary? So that you know what to expect and what skills and attributes are needed. 10. When working with others how could you ensure that you are an effective communicator? Be open and clear communication with your communication Always be attentive Clarify information Take your time Be an active listener Avoid overloading people with information Consider both your verbal and non-verbal communication 11. Describe the process of problem solving. Identify the issue or problem and then access all information available to assist you in making your decision. Brainstorm all of the possible options for solving the problem. Then, evaluate the solution listing all pros cons. 12. List three post-secondary courses you could do if you were interested in employment in the community services industry. Certificate IV in Community Services Work Diploma of Youth Work Bachelor of Social Science (Youth Work) Certificate III in Aged Care Certificate IV in Alcohol and Other Drugs Diploma of Community Services Diploma of Early Childhood Education and Care 13. List five skills and attributes that would be important for a person wanting to work in the community services industry. Patience Organisational skills Time management skills Compassion Teamwork Initiative 14. What is initiative? Why is it important in the workplace? Initiative is the ability to start something and access work independently. It is about taking it upon yourself to do something without being asked. Initiative is important when working with clients as not every situation is the same; you will often need to think on your feet and make decisions. Copyright IVET 2018 Edition 15

16 15. Why would it be beneficial for a community services employee to have a basic knowledge of the importance of general health and wellbeing? It will help you to provide a high standard of care for your clients and promote their promote their mental and social health and wellbeing as well as their physical health. 16. In your own words describe why each of the following are important elements of health and wellbeing: a) regular exercise Promotes social and mental wellbeing as well as physical enables a person to keep their bodies strong through maintaining muscle mass and enhancing bone development prevents the onset of osteoporosis which can lead to fragile and easily broken bones increases a person s strength, mobility, balance and concentration good nutrition makes a person less likely to be overweight or obese, suffer from heart disease, stroke and sleep problems, develop type II diabetes, hypertension and some forms of cancer b) good nutrition The right balance of nutrients is vital for the body to function at its optimal level, maintain energy levels and prevent illness and disease. c) adequate sleep Sleep is essential for the body to function properly. When we sleep our body repairs itself. Sleep also allows time for your brain to wind down and prepare for the next day. Without adequate sleep a person may feel confused, and be unable to concentrate and pay attention. d) safety and security Safety and security promotes a person s physical, mental and social health and wellbeing. Safety and security prevents accidents which can lead to illness, injury and potentially death. A lack of safety and security at a young age can result in injuries, illness, the development of negative coping strategies, poor self esteem, low confidence levels and in extreme instances death. e) personal hygiene Personal hygiene is important for preventing illness and infection and for preventing embarrassment and social isolation due to body odour and bad breath. Copyright IVET 2018 Edition 16