Regulating Equality. The Care Quality Commission and the Equality Delivery System EDS2 for the NHS

Size: px
Start display at page:

Download "Regulating Equality. The Care Quality Commission and the Equality Delivery System EDS2 for the NHS"

Transcription

1 Regulating Equality The Care Quality Commission and the Equality Delivery System EDS2 for the NHS

2 Our purpose and role Our purpose We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve Our role We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care 2

3 Our principles Our principles We put people who use services at the centre of our work We are independent, rigorous, fair and consistent We have an open and accessible culture We work in partnership across the health and social care system We are committed to being a high-performing organisation and apply the same standards of continuous improvement to ourselves that we expect of others We promote equality, diversity and human rights 3

4 New Operating Model 4

5 What have we started to deliver for the NHS inspections? Appointed Chief Inspector for Hospitals Commenced Wave 1 acute inspections Creating our new approach for acute and mental health sectors 5

6 Integrating a human rights approach into our new inspections Our new inspection model: asks 5 key questions: Are they safe? Are they effective? Are they caring? Are they well led? Are they responsive to people s needs? A CQC strategic principle: we promote equality, diversity and human rights 6

7 Our human rights principles We ve matched the FREDA principles to our 5 questions: Fairness Respect Equality Dignity Autonomy + Right to life an important article in the Human Rights Act for health and social care, not explicit in FREDA +Staff rights/ the effect of staff empowerment around rights for people using services 7

8 Integrating a human rights approach into our new inspections We re embedding a human rights approach, including equality, in our new inspection model: Into our new assessment framework Into our new methods and tools, including new inspection handbook for acute trusts from December Learning and development for inspectors and others in inspection teams Tailored equality and human rights support to Wave 1 acute inspections Developing human rights topics for all inspections Embedding equality into guidance on new regulations 8

9 Involving people in our new inspections Our top priority is to gather patients views on their experience of NHS Trusts to help us make better judgements on equality: Increased use of Experts by Experience on our inspections Public listening events Using our Regional Voices and SpeakOut network to facilitate focus groups on Wave 1 acute inspections 9

10 Integrating a human rights approach into our new inspections EDS2 outcomes are matched to our five key questions (safe, effective, caring, responsive and well-led) CQC inspection teams will look at Trusts Equality Delivery System (if they have one) at an inspection planning stage to identify possible equality areas to look at on inspection and as evidence for organisational oversight around equality in relation to whether the trust is well-led But remember: EDS gradings will not directly contribute to CQC ratings or judgements 10

11 Example: how the EDS aligns with a CQC key question: Caring CQC Key Question: Caring Caring Line of Enquiry No 2: Are patients and their families or those close to them partners in their care? EDS2 Goal: Improved patient access and experience EDS2 Outcome: 2.2 People are informed and supported to be involved in decisions about them EDS2: Can give us intelligence about how people with protected characteristics under the Equality Act are involved in their care, or identify gaps 11

12 Discussion points How can regulation and inspection help you make continuous improvements around equality? What evidence would you provide to a CQC inspection to demonstrate real improvement around equality? Post Francis, Keogh etc, how can the EDS help a Trust improve its performance on equality and make a real difference in patients lives? How can we know? What do you think are the key equality issues CQC should be looking at on NHS inspections? And what does good look like? 12

The new inspection process for End of Life Care. Dr Stephen Richards GP Advisor - London Care Quality Commission

The new inspection process for End of Life Care. Dr Stephen Richards GP Advisor - London Care Quality Commission The new inspection process for End of Life Care Dr Stephen Richards GP Advisor - London Care Quality Commission Our purpose and role Our purpose We make sure health and social care services provide people

More information

How do you demonstrate effectiveness?

How do you demonstrate effectiveness? How do you demonstrate effectiveness? Demonstrating Effectiveness Conference 25 November 2014 Professor Edward Baker Deputy Chief Inspector Our purpose and role Our purpose We make sure health and social

More information

NHS and independent ambulance services

NHS and independent ambulance services How CQC regulates: NHS and independent ambulance services Provider handbook March 2015 The Care Quality Commission is the independent regulator of health and adult social care in England. Our purpose We

More information

Specialist mental health services

Specialist mental health services How CQC regulates: Specialist mental health services Provider handbook March 2015 The Care Quality Commission is the independent regulator of health and adult social care in England. Our purpose We make

More information

Our next phase of regulation A more targeted, responsive and collaborative approach

Our next phase of regulation A more targeted, responsive and collaborative approach Consultation Our next phase of regulation A more targeted, responsive and collaborative approach Cross-sector and NHS trusts December 2016 Contents Foreword...3 Introduction...4 1. Regulating new models

More information

Rona McCandlish National Professional Advisor 20 January 2015

Rona McCandlish National Professional Advisor 20 January 2015 Rona McCandlish National Professional Advisor 20 January 2015 1 Our purpose and role Our purpose We make sure health and social care services provide people with safe, effective, compassionate, high-quality

More information

The new CQC approach to hospital inspection. Ann Ford Head of Hospital Inspection (North West) June 2014

The new CQC approach to hospital inspection. Ann Ford Head of Hospital Inspection (North West) June 2014 The new CQC approach to hospital inspection Ann Ford Head of Hospital Inspection (North West) June 2014 1 Our purpose and role Our purpose We make sure health and social care services provide people with

More information

CQC s new approach to inspecting NHS GP practices

CQC s new approach to inspecting NHS GP practices CQC s new approach to inspecting NHS GP practices James Childs-Evans Head of Provider Analytics (Adult Social Care and Primary Care) 18 September 2014 1 'CQC s new approach to inspecting NHS GP practices'

More information

Patient survey report National children's inpatient and day case survey 2014 The Mid Yorkshire Hospitals NHS Trust

Patient survey report National children's inpatient and day case survey 2014 The Mid Yorkshire Hospitals NHS Trust Patient survey report 2014 National children's inpatient and day case survey 2014 National NHS patient survey programme National children's inpatient and day case survey 2014 The Care Quality Commission

More information

About us. What we do and how we do it. About us What we do and how we do it 1

About us. What we do and how we do it. About us What we do and how we do it 1 About us What we do and how we do it 1 We are the Care Quality Commission (CQC), the independent regulator of health and adult social care in England. We make sure health and social care services provide

More information

Shaping the future CQC s strategy for 2016 to 2021

Shaping the future CQC s strategy for 2016 to 2021 Shaping the future CQC s strategy for 2016 to 2021 CQC is the independent regulator of health and adult social care in England. We make sure health and social care services provide people with safe, effective,

More information

Care Quality Commission (CQC) Inspection Briefing

Care Quality Commission (CQC) Inspection Briefing Care Quality Commission (CQC) Inspection Briefing The CQC exists to make sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective,

More information

Survey of people who use community mental health services Leicestershire Partnership NHS Trust

Survey of people who use community mental health services Leicestershire Partnership NHS Trust Survey of people who use community mental health services 2017 Survey of people who use community mental health services 2017 National NHS patient survey programme Survey of people who use community mental

More information

A fresh start for registration. Improving how we register providers of all health and adult social care services

A fresh start for registration. Improving how we register providers of all health and adult social care services A fresh start for registration Improving how we register providers of all health and adult social care services The Care Quality Commission is the independent regulator of health and adult social care

More information

Patient survey report Survey of people who use community mental health services gether NHS Foundation Trust

Patient survey report Survey of people who use community mental health services gether NHS Foundation Trust Patient survey report 2014 Survey of people who use community mental health services 2014 National NHS patient survey programme Survey of people who use community mental health services 2014 The Care

More information

Adult Social Care Inspections, a CQC Update. Sue Howard Deputy Chief Inspector Central National Care Homes Congress 19 May 2015

Adult Social Care Inspections, a CQC Update. Sue Howard Deputy Chief Inspector Central National Care Homes Congress 19 May 2015 Adult Social Care Inspections, a CQC Update Sue Howard Deputy Chief Inspector Central National Care Homes Congress 19 May 2015 Our purpose and role Our purpose We make sure health and social care services

More information

Agreement between: Care Quality Commission and NHS Commissioning Board

Agreement between: Care Quality Commission and NHS Commissioning Board Agreement between: Care Quality Commission and NHS Commissioning Board January 2013 1 Joint Statement This agreement sets out the strategic intent and commitment for the Care Quality Commission (CQC) and

More information

Regulation 5: Fit and proper persons: directors

Regulation 5: Fit and proper persons: directors Regulation 5: Fit and proper persons: directors Information for providers of adult social care, primary medical and dental care, and independent healthcare March 2015 The Care Quality Commission is the

More information

Action required: To agree the process by which Governors will meet with the inspection team.

Action required: To agree the process by which Governors will meet with the inspection team. Airedale NHS Foundation Trust Council of Governors: 28 th January 2016 Title: CQC Inspection Briefing Author: Jane Downes, Company Secretary As you will be aware, the Care Quality Commission ( CQC ) have

More information

Assessing Quality of Hospital Services - the importance of national clinical audits

Assessing Quality of Hospital Services - the importance of national clinical audits Assessing Quality of Hospital Services - the importance of national clinical audits Professor Sir Mike Richards Chief Inspector of Hospitals November 2015 1 Overview CQC s role and purpose Our approach

More information

Fundamental Standards - Duty of Candour. Shaun Marten Inspector June 2015

Fundamental Standards - Duty of Candour. Shaun Marten Inspector June 2015 Fundamental Standards - Duty of Candour Shaun Marten Inspector June 2015 1 CQC purpose and role Our purpose We make sure health and social care services provide people with safe, effective, compassionate,

More information

Measuring for improvement The new CQC hospital programme. Professor Sir Mike Richards Chief Inspector of Hospitals King s Fund 6 th November 2013

Measuring for improvement The new CQC hospital programme. Professor Sir Mike Richards Chief Inspector of Hospitals King s Fund 6 th November 2013 Measuring for improvement The new CQC hospital programme Professor Sir Mike Richards Chief Inspector of Hospitals King s Fund 6 th November 2013 1 Our purpose and role Our purpose We make sure health and

More information

2020 Objectives July 2016

2020 Objectives July 2016 ... 2020 Objectives July 2016 1 About NHS Improvement NHS Improvement is responsible for overseeing NHS foundation trusts, NHS trusts and independent providers. We offer the support these providers need

More information

Improvement and assessment framework for children and young people s health services

Improvement and assessment framework for children and young people s health services Improvement and assessment framework for children and young people s health services To support challenged children and young people s health services achieve a good or outstanding CQC rating February

More information

Business Plan April 2017 to March 2018

Business Plan April 2017 to March 2018 PLEASE DO NOT KEEP THE ORIGINAL OF THIS DOCUMENT OPEN AND LOCKED SAVE A COPY! Business Plan April 2017 to March 2018 1 Contents: Introduction Our plan in summary Part 1 Overview Our purpose, role and values

More information

Overseeing the safer management of controlled drugs

Overseeing the safer management of controlled drugs Overseeing the safer management of controlled drugs 11 th May 2017 Geraldine Yates Medicines Manager, Central Region Robert Allan Controlled Drugs Officer, National Our brief Assessing and overseeing how

More information

Response to recommendations made in the Independent review into Liverpool Community Health NHS Trust

Response to recommendations made in the Independent review into Liverpool Community Health NHS Trust To: The Board For meeting on: 22 March 2018 Agenda item: 8 Report by: Ian Dalton, Chief Executive Officer Report on: Response to recommendations made in the Independent review into Liverpool Community

More information

Clinical Commissioning Group (CCG) Governing Body Meeting

Clinical Commissioning Group (CCG) Governing Body Meeting Clinical Commissioning Group (CCG) Governing Body Meeting Date of Meeting: Agenda Item: Subject: Reporting Officer: Friday 21st September Paper 18(ii) Quality in the new health system - Maintaining and

More information

Quality Assurance Committee Annual Report April 2017 March 2018

Quality Assurance Committee Annual Report April 2017 March 2018 Quality Assurance Committee Annual Report April 2017 March 2018 Quality Assurance Committee Annual Report April 2017 March 2018 1. Introduction The role of the quality assurance committee is to provide

More information

Quality Strategy and Improvement Plan

Quality Strategy and Improvement Plan Quality Strategy and Improvement Plan 2015-2018 STRATEGY DOCUMENT DETAILS Status: FINAL Originating Date: October 2015 Date Ratified: Next Review Date: April 2018 Accountable Director: Strategy Authors:

More information

Freedom to Speak Up Review

Freedom to Speak Up Review Freedom to Speak Up Review Consultation on the implementation of the recommendations, principles and actions set out in the report of the Freedom to Speak Up Review Date: June 2015 Ref: 1115 All rights

More information

SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST EXECUTIVE SUMMARY REPORT TO THE HEALTHCARE GOVERNANCE COMMITTEE HELD ON 25 NOVEMBER 2013

SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST EXECUTIVE SUMMARY REPORT TO THE HEALTHCARE GOVERNANCE COMMITTEE HELD ON 25 NOVEMBER 2013 SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST EXECUTIVE SUMMARY E REPORT TO THE HEALTHCARE GOVERNANCE COMMITTEE HELD ON 25 NOVEMBER 2013 Subject Supporting TEG Member Author Status Care Quality Commission

More information

Solent. NHS Trust. Patient Experience Strategy Ensuring patients are at the forefront of all we do

Solent. NHS Trust. Patient Experience Strategy Ensuring patients are at the forefront of all we do Solent NHS Trust Patient Experience Strategy 2015-2018 Ensuring patients are at the forefront of all we do Executive Summary Your experience of our services matters to us. This strategy provides national

More information

Addressing the new CQC requirements: the well-led organisation

Addressing the new CQC requirements: the well-led organisation Addressing the new CQC requirements: the well-led organisation Stephen J Collier Chair, NHS Partners Network 19 January 2015 CQC consultation closes this Friday. DO respond this week if you have something

More information

Our CQC report. Key findings and Warrington local briefing. Embargoed for public view until 6th February 2017

Our CQC report. Key findings and Warrington local briefing. Embargoed for public view until 6th February 2017 Our CQC report Key findings and Warrington local briefing Embargoed for public view until 6th February 2017 Overview The Care Quality Commission visited Bridgewater for their announced comprehensive inspection

More information

Participant experience of a Care Quality Commission inspection

Participant experience of a Care Quality Commission inspection Participant experience of a Care Quality Commission inspection Oates J (2015) Participant experience of a Care Quality Commission inspection. Nursing Standard. 29, 48, 42-46. Date of submission: November

More information

How CQC monitors, inspects and regulates adult social care services

How CQC monitors, inspects and regulates adult social care services How CQC monitors, inspects and regulates adult social care services November 2017 Contents MONITORING AND INFORMATION SHARING... 3 How we monitor and inspect adult social care services... 3 CQC Insight...

More information

Indicators for the Delivery of Safe, Effective and Compassionate Person Centred Service

Indicators for the Delivery of Safe, Effective and Compassionate Person Centred Service Inspections of Mental Health Hospitals and Mental Health Hospitals for People with a Learning Disability Indicators for the Delivery of Safe, Effective and Compassionate Person Centred Service 1 Our Vision,

More information

FT Keogh Plans. Medway NHS Foundation Trust

FT Keogh Plans. Medway NHS Foundation Trust FT Keogh Plans Medway NHS Foundation Trust July 2014 KEY Delivered On Track to deliver Some issues narrative disclosure Not on track to deliver Medway - Our improvement plan & our progress What are we

More information

Safeguarding A Positive Focus Matters

Safeguarding A Positive Focus Matters Safeguarding A Positive Focus Matters Culture Change Matters Dementia Care Matters is supporting the drive to increase the profile of and improve safeguarding. We feel strongly that with the publication

More information

NHS Services, Seven Days a Week

NHS Services, Seven Days a Week NHS Services, Seven Days a Week Simon Bennett Cardiovascular Care Partnership Wednesday 4th June 2014, Manchester NHS England AGM: September 2013 Seven day NHS services is fundamentally about quality and

More information

Consultation on developing approach to regulating registered pharmacies

Consultation on developing approach to regulating registered pharmacies Consultation on developing approach to regulating registered pharmacies Speaking notes for presentation We have provided these notes for organisations to use when using the consultation on developing approach

More information

Quality Strategy

Quality Strategy Quality Strategy 2017-2020 Contents 05 Foreword 06 Introduction 06 Equality & Diversity 07 Context for this Strategy 08 Definition of Quality 10 Quality Objectives 10 Strategic Quality Objectives 16 Quality

More information

How CQC monitors, inspects and regulates independent doctors and clinics providing primary care

How CQC monitors, inspects and regulates independent doctors and clinics providing primary care How CQC monitors, inspects and regulates independent doctors and clinics providing primary care October 2017 CONTENTS MONITORING AND INFORMATION SHARING... 2 How we monitor independent doctors and clinics

More information

Partnership Agreement between NHS Trust Development Authority and Care Quality Commission

Partnership Agreement between NHS Trust Development Authority and Care Quality Commission Partnership Agreement between NHS Trust Development Authority and Care Quality Commission June 2013 Joint Statement Through this partnership agreement we commit the Care Quality Commission (CQC) and the

More information

Patient survey report Survey of people who use community mental health services Boroughs Partnership NHS Foundation Trust

Patient survey report Survey of people who use community mental health services Boroughs Partnership NHS Foundation Trust Patient survey report 2013 Survey of people who use community mental health services 2013 The survey of people who use community mental health services 2013 was designed, developed and co-ordinated by

More information

Quality Strategy. CCG Executive, Quality Safety and Risk Committee Approved by Date Issued July Head of Clinical Quality & Patient Safety

Quality Strategy. CCG Executive, Quality Safety and Risk Committee Approved by Date Issued July Head of Clinical Quality & Patient Safety Quality Strategy Document Document Status Equality Impact Assessment Draft None Document Ratified/ CCG Executive, Quality Safety and Risk Committee Approved by Date Issued July 2016 Review Date September

More information

CQC Ratings Sheffield CCG Commissioned Services

CQC Ratings Sheffield CCG Commissioned Services CQC Ratings Sheffield CCG Commissioned Services Governing Body meeting 3 May 2018 Item 23n Author(s) Sponsor Director Purpose of Paper Grace Mhora, Quality Manager Mandy Philbin, Chief Nurse To provide

More information

Introducing the 6Cs. Add speaker. Date.

Introducing the 6Cs. Add speaker. Date. Introducing the 6Cs Add speaker Date The 6Cs - a set of values for all health and social care staff 6Cs - Values essential to compassionate care Care Compassion Competence Care is our core business and

More information

Background. The Walton Centre NHS Foundation Trust QUALITY AND PATIENT SAFETY STRATEGY

Background. The Walton Centre NHS Foundation Trust QUALITY AND PATIENT SAFETY STRATEGY QUALITY AND PATIENT SAFETY STRATEGY 2015-2018 1 Background 2 In 2008, Lord Darzi s High Quality Care for All set out a vision for an NHS with quality at its heart. The report led to an understanding that

More information

Induction handbook for Specialist Advisors in the hospital directorate

Induction handbook for Specialist Advisors in the hospital directorate Induction handbook for Specialist Advisors in the hospital directorate 1 Contents Page Number 1. Welcome message 5 2. Background to the Care Quality Commission (CQC) 6 3. CQC s role and purpose 7-8 4.

More information

Aligning the regulatory frameworks: how NHS Improvement and the Care Quality

Aligning the regulatory frameworks: how NHS Improvement and the Care Quality Aligning the regulatory frameworks: how NHS Improvement and the Care Quality Chair: Susan Sjuve, Chair, Sussex Community NHS Foundation Trust Dr Malte Gerhold, Director of Policy & Strategy, CQC Miranda

More information

Orchid View. One year on

Orchid View. One year on Orchid View One year on 2 This report incorporates the comments and views of the relatives at the Orchid View workshop held on 26 June 2015. 3 Contents 01 Foreword 02 Introduction 03 Actions taken to achieve

More information

NHS Trafford Clinical Commissioning Group Quality and Performance Strategy S T rafford Clinical Commissioning Group

NHS Trafford Clinical Commissioning Group Quality and Performance Strategy S T rafford Clinical Commissioning Group De ce m be r 20 14 NHS Trafford Clinical Commissioning Group Quality and Performance Strategy N H 2015-2020 S T rafford Clinical Commissioning Group Version 2.0 Page 1 of 28 APRIL 2015 (RM) POLICY DOCUMENT

More information

Patient Experience Strategy

Patient Experience Strategy Patient Experience Strategy 2013 2018 V1.0 May 2013 Graham Nice Chief Nurse Putting excellent community care at the heart of the NHS Page 1 of 26 CONTENTS INTRODUCTION 3 PURPOSE, BACKGROUND AND NATIONAL

More information

High level guidance to support a shared view of quality in general practice

High level guidance to support a shared view of quality in general practice Regulation of General Practice Programme Board High level guidance to support a shared view of quality in general practice March 2018 Publications Gateway Reference: 07811 This document was produced with

More information

Internal Audit. Healthcare Governance. October 2015

Internal Audit. Healthcare Governance. October 2015 October 2015 Report Assessment G A G G G This report has been prepared solely for internal use as part of NHS Lothian s internal audit service. No part of this report should be made available, quoted or

More information

Equality and Health Inequalities Strategy

Equality and Health Inequalities Strategy Equality and Health Inequalities Strategy 1 Schematic of the Equality and Health Inequality Strategy Improving Lives: People and Patients Listening and Learning Gaining Knowledge Making the System Work

More information

Mental Health Crisis Care: Barnsley Summary Report

Mental Health Crisis Care: Barnsley Summary Report Mental Health Crisis Care: Barnsley Summary Report Date of local area inspection: 17 & 18 February 2015 Date of publication: June 2015 This inspection was carried out under section 48 of the Health and

More information

Dementia care. A more personalised approach to care

Dementia care. A more personalised approach to care Dementia care A more personalised approach to care Our services at a glance Individualised care plans Spode structured around Close the person Flexible residential and 24 hour nursing care tailored to

More information

To: Professor Sir Norman Williams, chair and Sir Keith Pearson, vice chair, Commission on Education and Training for Patient Safety

To: Professor Sir Norman Williams, chair and Sir Keith Pearson, vice chair, Commission on Education and Training for Patient Safety Commission on Education and Training for Patient Safety Health Education England Stuart House Russell Square London WC1B 5DN hee.patientsafety@nhs.net 12 th September 2015 To: Professor Sir Norman Williams,

More information

Kathy McLean, Executive Medical Director and Chief Operating Officer

Kathy McLean, Executive Medical Director and Chief Operating Officer To: The Board For meeting on: 24 May 2018 Agenda item: 6 Report by: Kathy McLean, Executive Medical Director and Chief Operating Officer Report on: Update on actions taken in response to Independent review

More information

Quality Assurance Framework. Powys thb provided and commissioned services Quality and Safety Committee November 2013

Quality Assurance Framework. Powys thb provided and commissioned services Quality and Safety Committee November 2013 Quality Assurance Framework Powys thb provided and commissioned services Quality and Safety Committee November 2013 1 Background Together for Health vision for NHS Wales 6 domains of quality Effectiveness

More information

Quality of Care Approach Quality assurance to drive improvement

Quality of Care Approach Quality assurance to drive improvement Quality of Care Approach Quality assurance to drive improvement December 2017 We are committed to equality and diversity. We have assessed this framework for likely impact on the nine equality protected

More information

Overall rating for this trust Good. Inspection report. Ratings. Are services safe? Requires improvement. Are services effective?

Overall rating for this trust Good. Inspection report. Ratings. Are services safe? Requires improvement. Are services effective? Barnsley Hospital NHS Foundation Trust Inspection report Gawber Road Barnsley South Yorkshire S75 2EP Tel: 01226 730000 www.barnsleyhospital.nhs.uk Date of inspection visit: 17 to 19 October, 15 to 17

More information

NHS GP practices and GP out-of-hours services

NHS GP practices and GP out-of-hours services How CQC regulates: NHS GP practices and GP out-of-hours services Appendices to the provider handbook March 2015 Contents Appendix A: Population group definitions... 3 Older people... 3 People with long-term

More information

Patient survey report Survey of adult inpatients 2016 Chesterfield Royal Hospital NHS Foundation Trust

Patient survey report Survey of adult inpatients 2016 Chesterfield Royal Hospital NHS Foundation Trust Patient survey report 2016 Survey of adult inpatients 2016 NHS patient survey programme Survey of adult inpatients 2016 The Care Quality Commission The Care Quality Commission is the independent regulator

More information

Vision 3. The Strategy 6. Contracts 12. Governance and Reporting 12. Conclusion 14. BCCG 2020 Strategy 15

Vision 3. The Strategy 6. Contracts 12. Governance and Reporting 12. Conclusion 14. BCCG 2020 Strategy 15 Bedfordshire Clinical Commissioning Group Quality Strategy 2014-2016 Contents SECTION 1: Vision 3 1.1 Vision for Quality 3 1.2 What is Quality? 3 1.3 The NHS Outcomes Framework 3 1.4 Other National Drivers

More information

Your guide to the CQC Fundamental Standards

Your guide to the CQC Fundamental Standards Your guide to the CQC Fundamental Standards RDaSH Introduction In order to get to the heart of people s experiences of care and support, the focus of the Care Quality Commission (CQC) Regulatory Framework

More information

Quality Improvement Strategy

Quality Improvement Strategy Quality Improvement Strategy 2018-2021 2WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST QUALITY IMPROVEMENT STRATEGY 2017-2020 Contents Introduction 3 How we define quality 4 What are we trying to accomplish?

More information

Debbie Edwards Interim Deputy Director of Nursing Gail Naylor- Executive Director of Nursing & Midwifery. Safety & Quality Committee

Debbie Edwards Interim Deputy Director of Nursing Gail Naylor- Executive Director of Nursing & Midwifery. Safety & Quality Committee Report to Trust Board of Directors Date of Meeting: 29 July 2014 Enclosure Number: 7 Title of Report: Author: Executive Lead: Responsible Sub- Committee (if appropriate): Executive Summary: Ward Accreditation

More information

QUALITY STRATEGY

QUALITY STRATEGY NHS Nene and NHS Corby Clinical Commissioning Groups QUALITY STRATEGY 2017-2021 Approved: By the Joint Quality Committee on 11 April 2017 Ratified: By the NHS Corby Clinical Commissioning Group on 25 April

More information

How CQC monitors, inspects and regulates NHS GP practices

How CQC monitors, inspects and regulates NHS GP practices How CQC monitors, inspects and regulates NHS GP practices March 2018 Updates to this guidance since October 2017: NEW annual provider information collection (for practices rated as good and outstanding)

More information

Admiral Nurse Standards

Admiral Nurse Standards Admiral Nurse Standards Foreword The last few years have seen many new government directives and policy initiatives. Plans for enhancing the quality of care in the NHS have been built around national standards

More information

Humanising midwifery care. Dr Susan Way, Associate Professor of Midwifery, Lead Midwife for Education

Humanising midwifery care. Dr Susan Way, Associate Professor of Midwifery, Lead Midwife for Education Humanising midwifery care Authors: Dr Susan Way, Associate Professor of Midwifery, Lead Midwife for Education PhD, MSc, PGCEA, RM School of Health and Social Care Bournemouth University Royal London House

More information

Annual provider survey results 94%

Annual provider survey results 94% Annual provider survey results December 2017 n =25 1 Introduction The provider survey is conducted annually and all registered providers are invited to respond Since March 2012 we have asked a set of core

More information

End of Life Care Strategy PROUD TO MAKE A DIFFERENCE

End of Life Care Strategy PROUD TO MAKE A DIFFERENCE End of Life Care Strategy 2017-2019 PROUD TO MAKE A DIFFERENCE Background Sheffield Teaching Hospitals NHS Trust is committed to delivering high quality care to patients and those identified as important

More information

Patient survey report Survey of adult inpatients 2013 North Bristol NHS Trust

Patient survey report Survey of adult inpatients 2013 North Bristol NHS Trust Patient survey report 2013 Survey of adult inpatients 2013 National NHS patient survey programme Survey of adult inpatients 2013 The Care Quality Commission The Care Quality Commission (CQC) is the independent

More information

Associate Director of Patient Safety and Quality on behalf of the Director of Nursing and Clinical Governance

Associate Director of Patient Safety and Quality on behalf of the Director of Nursing and Clinical Governance APPENDIX 5 BOARD OF DIRECTORS 18 JUNE 2014 Report to: Report from: Subject: Board of Directors Associate Director of Patient Safety and Quality on behalf of the Director of Nursing and Clinical Governance

More information

A Case Review Process for NHS Trusts and Foundation Trusts

A Case Review Process for NHS Trusts and Foundation Trusts A Case Review Process for NHS Trusts and Foundation Trusts 1 1. Introduction The Francis Freedom to Speak Up review summarised the need for an independent case review system as a mechanism for external

More information

NHS EQUALITY DELIVERY SYSTEM Outcomes Framework

NHS EQUALITY DELIVERY SYSTEM Outcomes Framework NHS EQUALITY DELIVERY SYSTEM Outcomes Framework 2011-2015 This Framework sets out the Trust s commitment to promote equality for all protected groups under the Equality Act 2010 1 PREFACE EQUALITY IMPACT

More information

South Central. Operationalisation of NHS England Framework for Responding to Care Quality Commission (CQC) Inspections of GP Practices

South Central. Operationalisation of NHS England Framework for Responding to Care Quality Commission (CQC) Inspections of GP Practices South Central Operationalisation of NHS England Framework for Responding to Care Quality Commission (CQC) Inspections of GP Practices NHS England, South Central Operationalisation of NHS England Framework

More information

Mental Health Crisis Care: Essex Summary Report

Mental Health Crisis Care: Essex Summary Report Mental Health Crisis Care: Essex Summary Report Date of local area review: Onsite 16-17 December 2014 Date of publication: June 2015 This inspection was carried out under section 48 of the Health and Social

More information

The state of health care and adult social care in England 2015/16 Care Quality Commission 13 October 2016

The state of health care and adult social care in England 2015/16 Care Quality Commission 13 October 2016 The state of health care and adult social care in England 2015/16 Care Quality Commission 13 October 2016 The annual State of Care report, out today (Thursday 13 October) reports excellent examples of

More information

6Cs in social care. Introduction

6Cs in social care. Introduction Introduction The 6Cs, which underpin the in Practice strategy, were developed as a way of articulating the values which need to underpin the culture and practise of organisations delivering care and support.

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Park House 28 Sherford Street, Bromyard, HR7 4DL Tel: 01885483935

More information

Special measures: one year on. A report into progress made at 11 NHS trusts that were put into special measures in July 2013

Special measures: one year on. A report into progress made at 11 NHS trusts that were put into special measures in July 2013 Special measures: one year on A report into progress made at 11 NHS trusts that were put into special measures in July 2013 August 2014 Contents 1. Summary 2 2. Background 4 The Keogh Review 4 What the

More information

4 Year Patient and Public Involvement Strategy

4 Year Patient and Public Involvement Strategy 4 Year Patient and Public Involvement Strategy 2015-18 Contents Page(s) 1. Introduction - 2. Summary of the patient and public involvement strategy 2015-18 - 3. Definitions of involvement and best practice

More information

SOMERSET PARTNERSHIP NHS FOUNDATION TRUST QUALITY ACCOUNT PRIORITIES 2016/17. Report to the Trust Board 22 March 2016

SOMERSET PARTNERSHIP NHS FOUNDATION TRUST QUALITY ACCOUNT PRIORITIES 2016/17. Report to the Trust Board 22 March 2016 SOMERSET PARTNERSHIP NHS FOUNDATION TRUST QUALITY ACCOUNT PRIORITIES 2016/17 Report to the Trust Board 22 March 2016 Sponsoring Director: Author: Purpose of the report: Key Issues and Recommendations:

More information

Quality Strategy (Refreshed March 2015)

Quality Strategy (Refreshed March 2015) Quality Strategy 2012-2017 (Refreshed March 2015) 1 Table of Contents 1. Executive Summary... 3 2. Drivers for improvement... 4 2.1 The Trust s ambition - vision and mission... 4 2.2 Corporate Strategy...

More information

Independent Healthcare Regulation. Inspection Methodology

Independent Healthcare Regulation. Inspection Methodology Independent Healthcare Regulation Inspection Methodology March 2018 Healthcare Improvement Scotland 2018 Published March 2018 You can copy or reproduce the information in this document for use within NHSScotland

More information

Learning from Deaths Policy LISTEN LEARN ACT TO IMPROVE

Learning from Deaths Policy LISTEN LEARN ACT TO IMPROVE Learning from Deaths Policy LISTEN LEARN ACT TO IMPROVE EQUALITY IMPACT The Trust strives to ensure equality and opportunity for all, both as a major employer and as a provider of health care. This policy

More information

Quality and Governance Committee. Terms of Reference

Quality and Governance Committee. Terms of Reference Quality and Governance Committee Terms of Reference 1. Constitution 1.1 The Clinical Commissioning Group s Governing Body hereby resolves to establish a Committee of the Governing Body known as the Quality

More information

MERTON CLINICAL COMMISSIONING GROUP GOVERNING BODY

MERTON CLINICAL COMMISSIONING GROUP GOVERNING BODY MERTON CLINICAL COMMISSIONING GROUP GOVERNING BODY Date of Meeting: 25 th January 2018 Agenda No: 7.2 Attachment: 7 Title of Document: Acute Sustainability at Epsom & St Helier University Hospitals NHS

More information

CQC and BMA set out their positions on GP inspections

CQC and BMA set out their positions on GP inspections REPORT CQC and BMA set out their positions on GP inspections JOY OGDEN Since it was first established, the Care Quality Commission (CQC) has been the subject of much criticism, culminating in the BMA s

More information

Quality Account 2016/17. Best care by the best people

Quality Account 2016/17. Best care by the best people Best care by the best people Quality Account 2016/17 NELFT NHS Foundation Trust Quality Account 2016/17 Contents Foreword from the chief executive Pages 4-5 Statement from the chief nurse 6 and executive

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Voyage 1 Limited - 514 Arnold Road Bestwood, Nottingham, NG5

More information

Agency and NHS Improvement

Agency and NHS Improvement Agency and NHS Improvement James Mackay Head of Workforce Efficiency 14 April 2016 Today I will cover Context Agency rules Workforce improvement 2 NHS Improvement s approach to agency Agency rules Delivered

More information

National Inpatient Survey. Director of Nursing and Quality

National Inpatient Survey. Director of Nursing and Quality Reporting to: Title Sponsoring Director Trust Board National Inpatient Survey Director of Nursing and Quality Paper 6 Author(s) Sarah Bloomfield, Director of Nursing and Quality, Sally Allen, Clinical

More information

We value each other / We are empowered / We keep things simple / We are connected. Title: Patient Experience Strategy Progress Update April 2017

We value each other / We are empowered / We keep things simple / We are connected. Title: Patient Experience Strategy Progress Update April 2017 Report To: Board of Directors (Public) Paper Number: 2.3 Report For: Information Date: 27 April 2017 Report Author: Karen Reynolds Head of Governance and Quality Assurance Report of: Caroline Harris-Birtles

More information