table of contents. updated may 2018

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1 updated may 2018 table of contents. about randstad with heart What can I do through Randstad With Heart? What is YourCause? What is the purpose? Where can I find more information about Randstad s policy, specifically? Is my personal information secure? volunteering signing up and creating new events How do I search for volunteer opportunities? What if an event is full? Can I join a waitlist? Can I add an organization? How do I add an organization to an event I m creating? Can I create a recurring volunteer event? How can I make someone else an organizer of my event? Can I get my event featured on the Randstad With Heart homepage? Can my family members and friends volunteer with me? Can photos of my volunteer experience be added to the Randstad With Heart website? logging volunteer hours Does Randstad have a paid time off policy for community service? Can I log my volunteer hours in Randstad With Heart? How do I add participants to hours I have logged or an event I created? Why won t the hours I ve logged or the event I created save? donating How do I make an online donation? What if I want to make a one-time or relief donation? How can I find my charity on the portal? Why is my charity not listed? What are the types of nonprofit organizations to which I can give? What are the giving methods available? Will Randstad match my donation? Will donors receive tax acknowledgements for their donations? How can I check the status of my contribution? What does In Transit mean? How can I view my past donations?

2 more details on payroll deductions How do payroll deductions work? Where can I view current payroll deductions? What if I leave the company? fundraising How can I organize a fundraiser? Will Randstad sponsor my organization or match donations? feedback, suggestions, troubleshooting and bug reporting Can I edit the name on my profile? I can t find a charity I m looking for. What do I do? Why won t the hours I ve logged or the event I created save? I have a suggestion for the site. Where can I send it? I have an idea for Randstad s society forward pillar. Where can I send it? Help! Something isn t working. video demo library about randstad with heart. What can I do through Randstad With Heart? create a personalized profile page log volunteer hours, both volunteer pto and personal hours find and create volunteer opportunities, sharing your time and talent donate to charities that you would like to support (via credit card and payroll deduction) What is YourCause? YourCause is Randstad s selected service provider to host Randstad With Heart, our global corporate social responsibility platform. This web-based tool empowers and connects Randstad employees across the world with nonprofit organizations (NPOs). What is the purpose? The purpose of the Randstad With Heart portal is to: facilitate an active and socially responsible voice in the communities in which employees live and work assist employees in finding local volunteer opportunities, as well as recording their team and individual volunteer efforts provide one location for employees to donate to charitable organizations improved ability to quantify employee volunteerism and giving for reporting purposes to our shareholders and customers help realize our goals of impacting 500 million lives globally by 2030, and having at least 75% of RUS employees use their eight hours of paid volunteer time off to make a difference in 2018 Where can I find more information about Randstad s policy, specifically? Please refer to the Corporate citizenship and philanthropy policy found in the Resources 2

3 section of the Randstad With Heart site for more specifics. Is my personal information secure? Randstad and YourCause administrators will be able to view your volunteer profile and your volunteer history, but this information will only be used for the purpose of reporting and quality assurance. You can make any donation anonymous by simply selecting the anonymous box when completing your online donation in the Shared with the Charity section. Likewise, protecting the security of your data and donation information is a high priority. The same measures taken to protect your employee data with other Randstad financial transaction-related online systems were taken with the Randstad With Heart platform. volunteering - signing up and creating new events. How do I search for volunteer opportunities? Click Volunteer at the top of the page, then click Explore Events on the navigation bar. You can narrow down your search by: keywords location date range event type (whether the event was created by a nonprofit admin, is provided by an external feed, or was created by a community admin) virtual events (events that do not require a location) ongoing events (events that do not have an end date) availability (events that still need volunteers) What if an event is full? Can I join a waitlist? Yes. Event organizers have the ability to create and manage a waitlist for volunteer events. If your event has a waitlist, it will be identified on the volunteer search page and directly on the event page. Can I add an organization? For volunteering purposes, you do have the ability to add your own organization; however, this does not make the organization eligible for other users to search and select. You can add your own organization on the Log New Hours or Create Event page (please note that all events are subject to administrator review and approval). Click on Select an Organization within the Organization section at the bottom of the page, then click Add Your Own. Next, fill out the required information and click Save. This will add the organization to your event, as well as save it in a list for you to select in the future. How do I add an organization to an event I m creating? It is required that you add an organization to an event, so you can either click on the drop down list of your favorite/saved organizations or you can search for a new organization. Can I create a recurring volunteer event? 3

4 Yes. On the Log New Hours or Create Event page, check the box next to Event Repeats within the Date & Time section. When setting up a recurring event, be sure to set the start and end date for a single occurrence then select the option to have the event repeat for your desired number of occurrences. How can I make someone else an organizer of my event? Once your colleague has been added to the event, you can grant them organizer status. Edit your event, click on Manage Participants,' click on their name, and change the drop-down menu from Participant to Organizer. Can I get my event featured on the Randstad With Heart homepage as a spotlight event? Not at this time, though it may be something that is considered in the future. Randstad US supports several organizations and programs on a national or global level, and these are the event spotlights you will see on the homepage: Voluntary Service Overseas (VSO), Ride for Myriam, Girls on the Run, Hire Hope. Instead, we recommend you further promote your event on one of the Randstad Google+ communities -- RUS Great People, BRGs or the community for your line of business. Don t forget to use the hashtag: #randstadwithheart Can my family members and friends volunteer with me? Yes. However, please confirm with the organization and the event organizer that the event is appropriate for family members or friends to attend. They will need to sign any waivers and follow the guidelines for volunteering set by the nonprofit organization, if applicable. Non-Randstad employees do not have access to the Randstad With Heart platform; a Randstad address is required. Can photos of my volunteer experience be added to the Randstad With Heart website? Yes. You can upload a single photo to your volunteer event through the Add Details function. If you are an event participant and have a photo you would like to upload, please contact your event organizer. You are also encouraged to post on one of the Randstad Google+ communities -- RUS Great People, BRGs or the community for your line of business. Don t forget to use the hashtag: #randstadwithheart volunteering - logging volunteer hours. Does Randstad have a paid time off policy for community service? Community involvement is an integral part of our company culture. To help make a difference in your world and in our communities, Randstad US provides associates with up to eight (8) hours each calendar year to volunteer with an approved company charitable organization or event. This time can be taken as one full day or in two separate, four-hour increments and you must notify your manager in advance. Volunteer hours are forfeited if not used by December 31 st of each calendar year and do not roll over into the following calendar year. Employees will not be reimbursed for any expenses related to the Volunteer Day. Charitable Organizations or Events. 4

5 Qualifying time off must generally be selected from an IRS approved 501(c)(3) tax exempt charitable organization; if not, the entity or activity must fit the spirit and intent of the policy. Can I log my volunteer hours in Randstad With Heart? Yes, and we encourage you to do so! You can log your past and upcoming volunteer events and service hours (both team and individual). To log personal hours, click Volunteer at the top of the page, then click Log Hours on the navigation bar. While you can log an unlimited number of volunteer hours in RWH, only eight hours are technically eligible for paid time off under the current policy. To create a team event, click Volunteer at the top of the page, then click Create Event on the navigation bar. IMPORTANT: In order to use your 8 paid hours, you must continue to also log these hours in Workplace when you submit your time for that pay period. You should use the Volunteer TimeCode from the dropdown on the Time Entry page. How do I add participants to hours I have logged or an event I created? To add participants, edit your logged hours or event and then click on Manage Participants.' You then have the option of searching for individuals in the community one at a time, or by using our mass upload feature. Once you have added participants to your event, you can set hours for their participation or make additional event organizers. Why won t the hours I ve logged or the event I created save? You must make sure that all fields with the red asterisk are filled in. Be sure to link an organization to your logged hours or event, since this is required. donating. How do I make an online donation? Visit and click on the Give Now button on the homepage. Next, select your organization. On the charity page, click Donate Now and select the type of donation you would like to make, then complete the form. The Randstad With Heart website will allow you to search for organizations by mission or location, so that you can find a community nonprofit organization that meets your criteria for giving. What if I want to make a one-time relief donation? Any time a disaster relief or crisis donation is necessary, we will be sure to post information and details on Randstad With Heart. How can I find my charity on the portal? The best way to find your charity using the search feature is to search by the EIN (Employer Identification Number). If you do not know this tax ID number, please search by the name of the organization. You can also filter your search results using the Advanced Search feature, and choose the location information best fit for your organization. 5

6 Why is my charity not listed? First, try narrowing your search. Click the magnifying button on the right side of the navigation bar to go to the search page. Then, use the search bar and filters to narrow your search by EIN, keyword or location. Remove all punctuation and abbreviations when you type in the name of the charity. If you still can t find the charity, it may not meet the requirements for inclusion in the community as outlined in the Randstad Corporate citizenship and philanthropy policy found in the resources section of the Randstad With Heart site. If you believe an organization has been left out in error, click the Help link at the top right of the page, then click Suggest an Org.' Fill out the form and the YourCause team will help locate the organization for you, provide steps on how to have the organization added or provide you with the reason for the organization s ineligibility to be added. What are the types of nonprofit organizations to which I can give? You may give to nonprofit organizations with 501(c)(3) public charity status as designated by the U.S. Internal Revenue Service and approved by the United Way s vetting process. Currently, the United Way recognizes charities categorized as 501(c)3 or 170(c)1 by the IRS, K-12 public schools as identified on the US Department of Education NCES listing, and organizations listed on the Catholic Directory. What are the giving methods available? Donation methods include credit card, one-time payroll and recurring payroll deductions. processing timeline for donation credit card one-time payroll deduction recurring payroll deduction processed monthly; organization should receive payment days after the close of the month minimum gift amount $5.00 $5.00 $1.00 how it works transaction fee: flat fee of 2.4% (3.5% for PayPal) deducted from your total donation deducted from after-tax earnings the deduction(s) you request will come out of your next paycheck only deducted from after-tax earnings the deduction(s) you request will come out of your paycheck each pay period and will continue until year end unless you log in to cancel or make changes (allow 30 days for changes to be processed) see below for more details 6

7 administrative expenses The Randstad with Heart Program does not take a percentage of any donations for processing or administrative expenses. However, the nonprofit charity may deduct a portion of your donation for their admin or operating expenses. For more information, you should contact your recipient charity directly. Will Randstad match my donation? Matching grants will not be part of the Randstad With Heart program during 2018, but will be revisited at a later date. Can I get a receipt for my donation? Yes. YourCause (the host provider of the Randstad With Heart portal) is recognized as a fiscal agent of United Way Worldwide, enabling them to provide tax acknowledgements for domestic credit card and payroll donations directed to UWW-recognized charities. The United Way recognizes charities categorized as 501(c)3 or 170(c)1 by the IRS, K-12 public schools as identified on the US Department of Education NCES listing, and organizations listed on the Catholic Directory. The tax acknowledgements will be available for retrieval from the 'Donation History' section of Randstad With Heart. To review the documentation of your donations for tax purposes, click the hyperlinked status of your donation, then click the View Records option. If you have multiple donations and would like a summary of your donations, scroll to the 'Donation History' section, click the drop down for Export Summary,' and select the year you would like to view. How can I check the status of my contribution? You can view the status of your donations by clicking Give at the top of the page, then Donation History on the navigation bar. If your donation is still pending approval, processing, or in transit to your organization, then it will be listed in the In Process section. Once the donation has been deposited by the organization its status will be Complete under the Donation History portion toward the bottom of the page. Once the donation is In Transit,' the check number will be available to you on the donation acknowledgment, which can be viewed by clicking the hyperlinked status. What does In Transit mean? In Transit means that a check has been created in our system for your donation. Typically, checks are mailed out 3-5 days after they are created in the YourCause system. Once a check has been deposited, the status will update from In Transit to Complete. How can I view my past donations? To view your past donations, navigate to the Donation History page (click Give at the top of the page, then click Donation History on the navigation bar). Scroll to the bottom of the page and find the Donation History section. This section represents all donations that have already been processed out to the organization. Here, you can use the drop-down menu to change the dates you would like to see. 7

8 more details on payroll deductions. How do payroll deductions work? You can either choose to do a one-time payroll deduction or a recurring payroll deduction. If you choose recurring, the deduction(s) you request will come out of your paycheck each pay period. This will automatically continue until year end, unless you log in to cancel or make changes to your deduction. Please allow 30 days for all changes to be processed. It can take up to two pay periods for a payroll deduction to take effect once it has been scheduled on the site. Processing your donation to the charity will begin after the close of the month that the deduction was made. Please note that any current payroll deductions you set up prior to the Randstad With Heart platform launch will continue as-is until further notice. Any net new payroll deduction you would like to set up can be done on Randstad With Heart. Additionally, please note that any payroll deduction set up within the Randstad With Heart Platform will continue only until the end of the calendar year. This means that if you would like to continue the payroll deduction into the next calendar year, it must be set up again on January 1 for the following year. Where can I view current payroll deductions? To view the scheduled payroll deductions that have not yet been taken out of your paycheck, review the Scheduled section of your donation history. What if I leave the company? Your deductions will be included in your last paycheck and will then automatically cancel. fundraising. How can I organize a fundraiser? There is currently no functionality for employees to set up a fundraising effort in Randstad With Heart, but this will be revisited at a later date. In the meantime, we encourage you to add your favorite charity(ies) to your profile and create events for volunteer opportunities associated with the charity organization that are available to Randstad colleagues. Be sure to post about it on one of the Randstad Google+ communities -- RUS Great People, BRGs or the community for your line of business. Don t forget to use the hashtag: #randstadwithheart Randstad will initiate fundraisers throughout the year, as appropriate, under certain circumstances -- such as for disaster relief or crisis donations. Information will be posted on Randstad With Heart and communicated in the weekly RUS news. Will Randstad sponsor my organization or match donations? Randstad US continues to support a charitable organizations and programs on both a national and global level. Voluntary Service Overseas (VSO) Ride for Myriam 8

9 Girls on the Run Hire Hope Matching grants will not be part of the Randstad With Heart program during 2018, but will be revisited at a later date. feedback, suggestions, troubleshooting and bug reporting. Can I edit the name on my profile? Employees currently cannot edit the name on their Randstad With Heart profile. This information is provided by Randstad s HR team; because employee names in PeopleSoft are tied to Payroll and Tax records, your official first name is used -- even if that is different than your preferred name. We regret any inconvenience this may cause. It is recommended that you upload a photo (ideally a close-up of your face) to your profile to help other users recognize you! I can t find a charity I m looking for. What do I do? Try narrowing your search. Click the magnifying button on the right side of the navigation bar to go to the search page. Then, use the search bar and filters to narrow your search by EIN, keyword or location. Remove all punctuation and abbreviations when you type in the name of the charity. If you still can t find the charity, click the Help link at the top right of the page, then click Suggest an Org.' Fill out the form and YourCause Customer Advocates will help locate the organization for you, provide steps on how to have the organization added or provide you with the reason for the organization s ineligibility to be added. Why won t the hours I ve logged or the event I created save? You must make sure that all fields with the red asterisk are filled in. Be sure to link an organization to your logged hours or event. I have a suggestion for the Randstad With Heart site. Where can I send it? randstad-support@yourcause.com with your feedback and suggestions. I have an idea for Randstad s society forward pillar. Where can I send it? Please complete this short form. Help! Something isn t working. Report the issue at randstad-support@yourcause.com, or reach the YourCause technical support team by phone Monday through Friday from 7 a.m. to 7 p.m. (CST) at

10 video demo library Main Dashboard/Messages/My Account Volunteer History/Volunteer Tab/Search for Events Sign up for Event/Edit Participation Manage Event Create an Event Logging Hours/Event History Explore Charities/Organization Page Log an Offline Donation Credit Card Donation One Time Payroll Recurring Payroll Checkout My Giving History Contacting Support 10

What can I do throughout the community?

What can I do throughout the community? Create a personalized profile page Donate to charities that you would like to support Fundraise for charities that you support by creating a giving page Find and