Contents. Beta Web Portal Feedback Webinars Report November 2014

Transcription

1 Contents Purpose of Illinois worknet Beta Site Webinar Series... 1 Summary... 2 Webinar Dates and Participation... 3 General Information Polls... 3 Home Page Overview... 4 Header... 6 Footer Review... 8 Main Menu Review... 9 Explore Careers Menu Review Training and Credentials Menu Review Job Openings and Recruiting Menu Review Qualify for Jobs Menu Review Network and Connect Menu Review Resources Menu Demonstration Overall Impression and Closing Comments Purpose of Illinois worknet Beta Site Webinar Series The Illinois worknet Portal System was ready for an upgrade. We created a site that we envisioned to be easy to understand, use, and from which individuals and business would derive benefit. We wanted it to be highly interactive, streamlined, visual, and able to adapt to a range of devices from mobile to personal computers. We held thirteen feedback webinar sessions to demonstrate the functionality and obtain opinions from workforce professionals and community members. Page 1 of 22

2 Summary Each of the one-hour sessions occurred over a two-week period during business hours to allow the most participation and feedback. We invited workforce professionals and partners to attend, as well as community members. The webinars followed a format that included: An opening PowerPoint presentation included: The purpose of the website, The anticipated timeline, and Format of the webinar. Demonstration of each section as listed below. After each section demonstration, a series of polling questions were presented to the attendees to gauge Great, Good, or Bad impression of the segment, and Very Important, Important or Not Important of the components included in that segment. The order of the demonstration was: Overall Impression Header Footer Main Menu Explore Careers Training & Certifications Job Opportunities and Recruiting Qualify for Jobs Network and Connect Resources Closing We have listed the polling results below. In general, the audience felt that the changes to the new beta website were very positive. They enjoyed the new appearance and cleanliness of the website. Page 2 of 22

3 Webinar Dates and Participation Date Total 10/20/ AM 26 10/20/2014 1:30PM 15 10/22/2014 9:30AM 14 10/23/ :30AM 16 10/23/2014 2:30PM 9 10/24/ AM 8 10/24/2014 1:30PM 2 10/28/ :30AM 2 10/28/2014 2PM 2 10/29/2014 9:30AM 4 10/30/2014 2PM 11 10/31/ :30AM General Information Polls Page 3 of 22

4 Home Page Overview The homepage includes: banners, announcements, calendar, newsfeed, links to Twitter and Facebook feeds, and program overview. Additional feedback for this section includes: Improvement over current, but still a lot of information Page 4 of 22

5 Home Page Continued Page 5 of 22

6 Header We showed participants the search tool, the translation options, and entered My Dashboard to demonstrate the options available. Additional feedback for this section includes: Include French More translation options Language choices are excellent Love the personalization option Page 6 of 22

7 Header Continued Page 7 of 22

8 Footer Review We showed attendees the Sign-up option, Social media connections, additional menu items in the footer. Additional feedback for this section includes: Are workforce policies at the top or only in the footer Links in the footer should not wrap to a second line Where will we add local partners? Add JobLink to the footer Page 8 of 22

9 Main Menu Review We showed attendees the pattern of the main menu that includes: The first items in each menu are interactive items that users can access and/or save results. The last three items in each menu is consistent across all the menus and include: o NICHE content or blog items, o Videos related to the menu topic, and o Keyword searchable resources. Additional feedback for this section includes: Job seeker focus Add resume upload feature Wonderful Links to specific categories Too busy / crowded Page 9 of 22

10 Explore Careers Menu Review This demonstration included resources and tools for people to explore careers, their skills and interests, and to plan for their future or job/career transition. Careers, Wages and Trends Skills and Interests Surveys Planning Your Career Videos Resources Additional feedback for this section includes: terminology needs to be customer friendly increase font size/decrease picture size note where industry data is obtained Page 10 of 22

11 Explore Careers Continued Page 11 of 22

12 Training and Credentials Menu Review We reviewed the menu item that includes resources and tools to plan and participate in training opportunities and connect to financial support to become qualified in your career field. The menu sections include: Training Programs Adult Education Apprenticeship Employer Training Programs Planning for Training Videos Resources Additional feedback for this section includes: Like that flyers can be printed. Access to Training Provider report card. Adult advancement is really adult remedial. Don t use jargon. Scorecard for providers track record. Page 12 of 22

13 Training and Credentials Results Continued Page 13 of 22

14 Job Openings and Recruiting Menu Review This menu provides resources and tools to help job seekers get a job and to help employers recruit and hire. The menu items include: Illinois worknet Job Finder - jobs are through Indeed.com Illinois JobLink Employer Hiring Credits Start A Business Planning Your Job Search Videos Resources Additional feedback for this section includes: Two job boards on one menu are duplicative. Nice map in finder section. Link to IJL directly. Love that it pulls from all search engines. Page 14 of 22

15 Job Openings and Recruiting Continued Page 15 of 22

16 Qualify for Jobs Menu Review This demonstration included the section that provides resources and tools to get real life experiences and understand employer expectations to prepare a jobseeker how to demonstrate their experiences, skills, and credentials that qualify the jobseeker for a job. The menu items include: Job Skills Guides Prepare Your Resume Marketing Your Skills Videos Resources Additional feedback for this section includes: Resumes are kind of hidden. Qualify menu should come before job openings. Page 16 of 22

17 Qualify for Jobs Continued Page 17 of 22

18 Network and Connect Menu Review This demonstration included the tools and resources the reinforce connections to help you get into and stay in your chosen career field. The menu items include: News & Updates - Skip Event Calendar - Skip Illinois worknet Service Finder Student and Trade Connections Success Stories Social Media Guide Networking for Success Videos Resources Additional feedback for this section includes: Like ability to search success stories by city or county. News and updates doesn t fit this section. Success stories don t fit this section. Trade associations instead of student and trade associations. Can local areas add associations? Like ability to search success stories by LWIA. Is this the only place to be able to find a physical worknet site? Job seekers often underestimate the power of networking. Page 18 of 22

19 Network and Connect Continued Page 19 of 22

20 Resources Menu Demonstration This section covered the additional guides and resources to help people meet their employment and training goals. The menu includes: Employment 101 disabilityworks Download and Print Materials FAQ Glossary Managing Your Work Success Videos Resources Additional feedback for this section included: Move Employment 101. Really like employment 101. Some employers support WorkKeys. What is the reading level? Good that acronyms are in glossary. Zip code or city option for work support resources. Page 20 of 22

21 Resources Continued Page 21 of 22

22 Overall Impression and Closing Comments Additional Feedback Included: Looking forward to the changes. Good to see social media section and resources to attach to our own sites. Like addition of pictures and illustrations. How will data be entered for an area? How to use this website video on homepage. More clean and concise logically organized. Like individuals dashboard, explore careers and job openings. Huge amount of information - complex for new users. Easier to find items on the website. So much information - overwhelming - confusing for customers not familiar with program Customers don't like to read. Overall better than current, daily customers will not use this site except for state wide list. Videos translated also. Reading level may be advanced. Great tool for people who are indecisive on future. Consider reaching out to ISBE to present to students beginning 10th grade. More links to the admin dashboard. Like access to Illinois JobLink from this site, hopefully someday individual will have one username and password for both sites. Page 22 of 22