The Bersin Member Experience:

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1 The Bersin Member Experience: Leveraging BersinInsights to Deliver Exceptional Business Performance Cherie Bescript, Member Success Specialist Bersin by Deloitte, Deloitte Consulting LLP Steve Coito, Account Executive Bersin by Deloitte, Deloitte Consulting LLP March 31, 2014

2 Session Agenda Setting the scene Story background Scenario 1 Mobile / Social Learning Scenario 2 Performance Management Refresh Scenario 3 Workforce Planning and Analytics Lessons Learned Recap 1 IMPACT 2014 THE BUSINESS OF TALENT

3 Bersin by Deloitte Leverage BersinInsights Resources Context Organization Description We are part a global network of firms, in the technology industry. Roles Steve Coito, VP of Talent Management Cherie Bescript, Director of Talent Management Business Challenge Action High turnover of key talent related to cutbacks in Leadership Development Key Stakeholders and targeted audiences identified Mobile and Social Learning, Performance Management and Workforce Planning and Analytics. Gather leading practices and benchmarking metrics from Bersin by Deloitte research Prepare deliverables draft recommendations Identify resources for team 2 IMPACT 2014 THE BUSINESS OF TALENT

4 Scenario 1 Development Strategy

5 Scenario 1 Questions for Mobile & Social Learning Questions we are looking for answers to: 1. What is the ROI for Mobile Training? 2. What is the spending trend for our Industry? 3. Where are the dollars spent? 4. How are others using mobile training where to we begin/get started? 5. Where are we in the Maturity Model? 6. What is the difference between mobile learning and social learning? 7. Recommended but not ready yet, so save to Favorites. 8. Who can we connect with? 4 IMPACT 2014 THE BUSINESS OF TALENT

6 Scenario 2 Performance Management Refresh

7 Scenario 2 Questions for Performance Management Questions we are looking for answers to: 1. How are others abolishing ratings/scores in PM? 2. What do we need to understand about the governance and technology around Performance Management? 3. Who are the Solution Providers that we might consider for a Performance Management System? 4. How do you measure the success of the PM strategy/process? 5. What are others doing in this area? What are we missing? What challenges they ve had or gotcha moments they ve learned from? 6 IMPACT 2014 THE BUSINESS OF TALENT

8 Scenario 3 Talent Analytics / Workforce Planning

9 Scenario 3 Questions for Workforce Planning Questions we are looking for answers to: 1. What is Strategic WFP? 2. How do organizations use the term Big Data? 3. How do we build an Analytics Team? 8 IMPACT 2014 THE BUSINESS OF TALENT

10 Lessons Learned Best practices in leveraging BersinInsights and the Bersin by Deloitte research, resources and tools.

11 Session Recap Site navigation using the browsing and search features and capabilities Filters, keywords, related research, recommendations, favorites, ratings. Research architecture Maturity Models and Frameworks Industry Studies, Factbooks, Research Bulletins/Reports Case Studies, Webinars and Tools Ask the Experts Solution Providers Playbooks Lexicon Events Members and Communities Sharing with colleagues 10 IMPACT 2014 THE BUSINESS OF TALENT

12 This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication. About Deloitte As used in this document, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. 36 USC Member of Deloitte Touche Tohmatsu Limited

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