LOREMIPSUM OUTSOURCING & OFFSHORING. - It is a Global Resourcing Phenomena. - Your business can access the World s best talent

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2 LOREMIPSUM OUTSOURCING & OFFSHORING - It is a Global Resourcing Phenomena - Your business can access the World s best talent

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4 MARKET SIZE IN VIETNAM CANDIDATES / PROFESSIONALS Emerging market Vietnam has one of the highest growth rates in outsourcing Vietnam is home to 1,000 software companies employing over 80,000 people The total revenue of the BPO sector in 2012 was US$ 25.5 Billion English is not the primary language however the higher education sector is concentrating on teaching in English

5 MARKET SIZE IN SOUTH AFRICA CANDIDATES / PROFESSIONALS Emerging market with English as one of the primary languages The international Business Process Outsourcing Sector in South Africa has shown significant growth over the last few years, expanding from approximately 10,000 in 2010 to over 25,000 in Currently employing 30,000 in the BPO industry and has been growing rapidly at a rate of 33% per year.

6 MARKET SIZE IN INDIA CANDIDATES / PROFESSIONALS The international Business Process Outsourcing Sector in India employs 10.2 million workers Creates US $146 billion in revenues 70% of India s BPO industry s revenue is from contact centers, 20% from data entry work and the remaining 10% from information technology related work There are more than 33,000 companies in India providing services to clients all over the world

7 MARKET SIZE IN PHILIPPINES CANDIDATES / PROFESSIONALS The international Business Process Outsourcing Sector (BPO) industry currently employs 1.2 million workers in the Philippines Growing at 18% year on year 500,000 University graduates per year 22,000 firms offering services in the BPO industry to clients all around the world English is the Philippines Primary Languauge Learn in English from Primary school through to University Overtaken India for number of staff in voice (over the phone)

8 CRITERIA - English Speaking Skills - University level Education - Breadth and Availability of Talent - Time zone

9 TYPES OF ROLES Customer Service Consultants - phone, , chat Graphic Design, Animation, Web developers Social Media Marketing & Digital Marketing Search Engine Optimisation (SEO) and Marketing (SEM) Data mining, database management Software and App development Bookkeeping, Accounting, AP, AR, payroll AutoCAD Drafting, Building Estimators Back of house processing Executive assistant Outbound agents telesales and appointment setting

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11 CHEAP AND CHEEFUL - FIVERR Browse services you can buy for as little as $5 Access the global talent pool Animations Business card design Whiteboard videos Fun stuff too!

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13 CHEAP AND CHEERFUL UPWORK Access Freelancers from all over the world for as little as $3 The software helps you find a matched Freelancer Can also post projects and have Freelancers pitch Great for simple, repeatable work Work from home model Not suitable for highly sensitive projects or unique IP

14 LOREMIPSUM CROWDSOURCING 99DESIGNS Designers from all over the world enter the contest You review concepts and provide feedback over a set time period Once you are happy with the final design, pick the winner Designer is awarded and you are send all file types

15 MANAGED SERVICES/HOURLY

16 BUSINESS PROCESS OUTSOURCING BPO & KPO Ability to hire specifically for your needs, match a staff member 100% to your business Skills test staff using your business scenarios to find a stand out performer Management of all Human Resources aspects and day-to-day supervision is done for you Work from office mode, secure, and you can protect your IP Facilities, professional office, high speed internet connectivity, direct dial phones, training Less staff turnover, reliable, and highly scalable

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18 TOTAL COST OF AN EMPLOYEE - MARKETING Australia Offshore (Philippines) Wages, Super, Leave = $80k Rent, Internet, Facilities, IT = $10k HR, IR, Supervision = $20k* Taxes, Administration, Compliance = 10k* = $120k = $25k ($13 per hour) * How do you value your time? What other income producing activities could you be doing?

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20 MANUFACTURING Dip their toe in the water with administration support roles Moved into product design CAD Drawing Main competition on high volume products was from China Opened a Manufacturing facility in Clark, Philippines to support their Australian business No decline in Australian staff

21 PROFESSIONAL SERVICES Struggling with inaccurate bookkeeping and the expense of tidy up as an Accountancy Firm Discovered offshore talent and launched a Bookkeeping company Staffed and Marketed 100% by Offshore talent Profitable and viable business as stand alone. Solved a major pain point in the Accounting Firm

22 THE 5 COMMON PATHS TO OUTSOURCING FAILURE SUPERHERO

23 THE 5 COMMON PATHS TO OUTSOURCING FAILURE IT'S TRUE BECAUSE IT IS IN THE RESUME

24 THE 5 COMMON PATHS TO OUTSOURCING FAILURE YES=?

25 THE 5 COMMON PATHS TO OUTSOURCING FAILURE NO FEEDBACK

26 THE 5 COMMON PATHS TO OUTSOURCING FAILURE THE TIME POOR ENTREPRENEUR

27 WHY CONSIDER LEARNING MORE? UQ Executive Education is offering a full-day course to help you navigate this rapidly expanding industry Case studies will include companies from small through to large Australian businesses You will learn how to identify the financial and non-financial benefits Delve into the risks and how to mitigate these if considering going offshore Expand your horizon beyond what is happening in Australia Learn how to manage remote teams and how to avoid the common mistakes Complete a business case for further stakeholder engagement

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29 OFFSHORING SAVED MY BUSINESS 22% drop in revenue tapped into talent overseas Business sold - Staff continued employment in Australia - Now a sustainable future-proofed business with long term potential