2014 FCC EEO Public File Report for Charter Communications OPS Onslow Cnty NC

Transcription

1 2014 FCC EEO Public File Report for Charter Communications OPS Onslow Cnty NC This Report Covers September 1, 2013 through August 31, 2014 Total Number of Full-Time Vacancies Filled During This Period: Total Number of Candidates Interviewed For Full-Time Vacancies During This Period: Please see attached the Recruitment Source List that includes recruitment source contact information. FULL-TIME VACANCIES FILLED State FCC Unit NC OPS Onslow Cnty NC Interviewees Referred by Each Recruitment Source Number Hired Req # Job Title Recruitment Source(s) Used to Fill the Vacancy Broadband Installer Charter.com 2 2 Internal 1 1 Direct Employer's Association 0 0 NC Employment Office: Pender County Total Broadband Installer Charter.com 5 0 Employee Referral 1 1 Direct Employer's Association Total Broadband Installer Charter.com 3 0 Direct Employer's Association Total Broadband Installer Charter.com 8 2 Employee Referral 1 0 Direct Employer's Association Total Broadband Installer Charter.com 1 0 Employee Referral 1 1 Direct Employer's Association Total Broadband Installer Charter.com 2 2 Direct Employer's Association Total Broadband Technician Charter.com 1 1 Direct Employer's Association Total Broadband Technician Sr Internal 4 2 Page 1

2 Broadband Technician Sr Direct Employer's Association Total CB Broadband Technician Internal 2 2 Direct Employer's Association Total CB Broadband Technician Internal 1 1 Direct Employer's Association Total Field Auditor Charter.com 4 0 Employee Referral 2 1 Wilmington Star News 1 0 Direct Employer's Association 0 0 Jacksonville Daily News 0 0 Cabl.com 0 0 NC Employment Office: Pender County 0 0 NC Employment Office: Onslow County Total QA Inspector I Employee Referral 1 0 Internal 3 1 Direct Employer's Association Total Sup, Technical Ops I Charter.com 1 0 Internal 7 2 Direct Employer's Association Total 8 2 Grand Total Page 2

3 RECRUITMENT SOURCE LIST Name of Recruitment Source Street Address City, State, Zip Contact Person Telephone Number Entitled to Notification? Monster.com* NO 0 Employee/Friend Referral 2 Digital Place Simpsonville, SC Jennifer DePrekel (864) NO 6 Charter.com* NO 27 Internal 2 Digital Place Simpsonville, SC Jennifer DePrekel (864) NO 18 Jacksonville Daily News 724 Bell Fork Rd., PO Box 196 Jacksonville, NC Natasha Jackson (910) NO 0 Cabl.com 3501 Route 42, Ste. 130 #117 Turnersville, NJ (856) NO 0 NC Employment Office: Pender County 805 S. Walker St., PO Box 1578 Burgaw, NC NO 0 NC Employment Office: Onslow County 4024 Richlands Highway Jacksonville, NC NO 0 Wilmington Star News 1003 South 17th Street Wilmington, NC NO 1 Direct Employer's Indianapolis, Indiana Association 9002 N. Purdue Road, Suite (317) NO 0 Total Number of Referrals * The sources marked with (*) in this report are sources that were identified by interviewees as referral sources, but that: (1) Charter did not use directly as a recruitment source; and/or (2) Interviewees were unable to identify more precisely. Many job boards and job banks pull Charter s job vacancies from its website and repost them independently via their own systems. Applicants, therefore, often learn about Charter s job vacancies from sources that Charter Note: Charter is a member of DirectEmployers Association. Through this nonprofit network, job vacancies for this unit are distributed to a wide array of recruitment sources, including, but not limited to, educational institutions, state workforce agencies and job bank(s), and organizations that distribute employment opportunities to women, minorities, the disabled, and veterans. Page 3

4 Supplemental Recruitment Initiatives: # Name Date Description 1 Technician Improvement Mentoring Program 4/1/2014-Present Program designed to assist struggling technicians by pairing them with a tenored technician to improve performance and promote. 2 3 Broadband Technical Career Progression Program 2013-Present Wilmington Star News: Virtual Job Fair 6/22/2014-6/28/2014 Program designed to track the career progression of all BBI, ABI, and BBT technicians so they promote on schedule. For 1 week, candidates would go to Wilmington Star News' website and learn about Charter' Communications and the Field Auditor position. If they wanted to put in an application they would be virtually directed to Charter.com/careers to apply online. Page 4

5 2014 FCC EEO Public File Report for Charter Communications OPS Onslow Cnty NC This Report Covers September 1, 2013 through August 31, 2014 Total Number of Full-Time Vacancies Filled During This Period: Total Number of Candidates Interviewed For Full-Time Vacancies During This Period: Please see attached the Recruitment Source List that includes recruitment source contact information. FULL-TIME VACANCIES FILLED State FCC Unit NC OPS Onslow Cnty NC Interviewees Referred by Each Recruitment Source Number Hired Req # Job Title Recruitment Source(s) Used to Fill the Vacancy Cust Sales & Serv Cntr Rep Charter.com 4 1 LinkedIn Total Direct Sales Rep Charter.com 2 0 Monster.com 1 1 Direct Employers Association Total Direct Sales Rep Charter.com 3 0 Craigslist.org 1 1 Direct Employers Association Total Direct Sales Rep Charter.com 3 2 Referral 1 0 NCWORKS 1 0 Direct Employers Association Total Store Associate Charter.com Total Sup, Direct Sales I-SFU Referral 1 1 Direct Employers Association Total Cust Sales & Serv Cntr Rep Charter.com 8 1 Referral 3 0 NCWORKS 1 0 Direct Employers Association Total Store Associate Charter.com 4 1 Referral Total Store Associate Charter.com Total Cust Sales & Serv Cntr Rep Charter.com Total 8 1 Grand Total Page 1

6 RECRUITMENT SOURCE LIST Name of Recruitment Source Street Address City, State, Zip Contact Person Telephone Number Entitled to Notification? Total Number of Referrals CareerBuilder 200 N. LaSalle St. Chicago, IL Charter Recruiter No 0 Charter TV No 0 Charter Website Charter.com No 45 NC Works 2 Craigslist.org Job Posting No 1 Direct Employers Association 9002 N. Purdue Rd. Suite 100 Indianapolis, IN Interent Posting No 3 Employee Referral Jacksonville, NC No 6 Employment Security Commision 461 Wester Boulevard # Reginald Roy No 0 Facebook.com 0 Google.com No 0 Indeed.com 177 Broad St. Stamford, CT LinkedIn LinkedIn.com No 1 Monster.com 5 Clock Tower Place Maynard, Loveland, MA Ohio Recruitmilitary.com 422 W. Loveland Ave SalesGravey.com PO Box 1389 Thomson, San Francisco, GA CA 0 Salesjobs.com 360 Spear St Simply Hired No 0 Twitter 0

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24 Supplemental Recruitment Initiatives: # Name Date Charter Offices Ongoing 1 Direct Employers Association Ongoing Description Charter Communications arranged a comprehensive four-week training program for all new Customer Sales and Service Center Representatives/Store Associates enabling acquisition of skills to qualify them for higher level positions. Additionally, through the self assessment Career Progression Program, Representatives and Associates are able to self promote to Store Specialist positions. Supervisors and managers participated in a variety of training programs devised to assist with leadership development and policy administration skills. Offerings provided at various times during this plan year included Your Leadership Journey, Reinforcing for Leadership Success, Leadership Connect, Advanced Leadership Connect, Effective Hiring, Performance Management, Civil Treatment for Managers, and Strategic Leadership (for Directors and above). Charter Communications requires that new employees complete the following training within their first month of employment: Harassment Prevention in the Workplace, Information Security and Privacy, Records and Information Management, Wage and Hour, and Charter's Charter is a member of the Direct Employers Association. Though this non-profit network, job vacancies for this unit are distributed to a wide array of recruitment sources, including, but not limited to, educational institutions, state workforce agencies, and job banks(s), and organizations that distributes to women, minorities, the disabled, and veterans. 2

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26 2014 FCC EEO Public File Report for Charter Communications OPS Onslow Cnty NC This Report Covers September 1, 2013 through August 31, 2014 Total Number of Full-Time Vacancies Filled During This Period: Total Number of Candidates Interviewed For Full-Time Vacancies During This Period: 1 1 Please see attached the Recruitment Source List that includes recruitment source contact information. FULL-TIME VACANCIES FILLED State FCC Unit NC OPS Onslow Cnty NC Interviewees Referred by Each Recruitment Source Number Hired Req # Job Title Recruitment Source(s) Used to Fill the Vacancy Headend Technician I Internal 1 1 Direct Employers Association Total 1 1 Grand Total 1 1

27 RECRUITMENT SOURCE LIST Name of Recruitment Source Street Address City, State, Zip Contact Telephone Entitled to Total Number Person Number Notification? of Referrals Direct Employers Association 9002 N Purdue Rd, Suite 100 Indianapolis, Indiana No 0 Charter.com Powerscourt St. Louis, MO No 0

28 Supplemental Recruitment Initiatives: # Name Date Description Charter has a tuition reimbursement program which allows employees to take college courses to 1 Tuition Reimbursement Ongoing enhance their skills to better prepare them for the current jobs and/or advanced positions. 2 SCTE Courses / Certification Ongoing 3 Management Training Ongoing Charter offers the opportunity for employees to obtain additional job skills by taking courses through industry organizations (such as SCTE / NCTI). Charter provides training to management level personnel as to methods of ensuring equal employment opportunity and preventing discrimination in hiring practices. 4 5

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