European MSS (Multilingual Shared Services) division. Petr Bujalka, Operations Manager Reed Europe Multilingual

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1 European MSS (Multilingual Shared Services) division Petr Bujalka, Operations Manager Reed Europe Multilingual

2 Background to Reed Founded 1960, grown organically 750m turnover across seven independent companies 400 offices and 3,750 employees 30+ recruitment specialisms Business School Complete managed service solutions HR consultancy and process outsourcing Professional training courses Welfare-to-work schemes Reed Foundation and Charities

3 Reed Europe Reed is the leading specialist recruitment consultancy providing temporary, permanent and project based solutions to clients across EMEA and ASIA PAC regions. Fifty years expertise 14 markets and 420 locations Reed in Europe Poland Czech Republic Slovakia Hungary Bulgaria Malta Ireland Malta

4 The Reed Family Recruitment Process Outsourcing Managed Services Graduate Recruitment Strategic Research Assessment, Development & Talent HR Consulting Outplacement & Transitions Support Pre-employment checks Over 30 specialist recruitment brands, Multilingual Shared Services (MSS) is one of these specialisations

5 Reed MSS specialisation Reed s international SSC project division MSS (Multilingual Shared Services) dynamic / experienced senior MSS consultants working with juniors create powerful delivery combination team members have several years of MSS recruiting experience and speak more languages (local + English & at least 1 of the other European languages) similar working models in each country, connected over the borders the teams are active in Hungary, Czech republic, Poland, Ireland, Malta, Slovakia to be added soon other countries are being serviced by Reed Global Resourcing Team UK market starts to use the specialism as well, similar principles are being applied MSS specialised teams offer 100% project focus on SSC / BPO / CC roles in the European countries, using the knowledge of local market and connection to the largest European web page / database on MSS division has been successful in many SSC/BPO projects and plays important role within Reed, with plans to global expansion (Asia, Northern America)

6 MSS Europe Experience and Credibility

7 Structure of typical European MSS team in Reed Country Manager MSS Operations Manager Europe MSS DIVISION / Large Projects MSS Team Leader / branch 1 MSS Senior Consultant / branch 2 MSS Junior Consultant MSS Researcher MSS Junior Consultant MSS Researcher

8 Reed MSS teams added value to the SSC business 100% focus on the SSC / BPO client extensive knowledge of local as well as global multilingual market (clients, candidates, databases, referrals) quick / project / delivery oriented consultants in competitive European candidate s market - the MSS teams add international connections, ability to attract candidates from abroad, use the largest European job board database MSS teams are transparent (similar structure in each country, Seniors connected with 1 or 2 Junior consultants / researchers, multilingual, trained and in close contact with MSS European Operations Manager) always one contact person for a client, who is the guarantee of the proper project handling (from few positions to high volume staffing) being specialised gives an added value against other competitors, delivers a chance for long term relationship with the clients, offers a possibility for long-term continuous cooperation passion in SSC / BPO sector

9 The roles MSS division specialises in full spectrum of F&A roles (Accounts Payable, Accounts Receivable, General Ledger, Junior / Senior Accountants, Group Controllers, AP / AR TLs, SVs, Treasury Fixed Assets, T&E, Credit & Collections + SSC Managers & SSC Directors ) bilingual / trilingual Customer Service Representatives, Inside Sales Representatives, Call Centre agents, CS & CC TLs / SVs / Managers 1 st, 2 nd, 3 rd line IT support, Technical Help desk, Junior / Senior Software analysts multilingual Logistics / Buying / Procurement specialists (juniors / seniors) multilingual HR / Payroll Junior and Senior specialists (full time as well as outsourced by Reed) RPO (Recruitment Process Outsource) experience within the countries -> full on-site recruitment service managed by Reed MSS consultants

10 MSS European Teams Czech republic With the company Reed Specialist Recruitment we have cooperated since the year From their offered recruitment services we use mainly search of their Multilingual SSC division for junior and middle positions, occasionally managerial positions as well. The positions which are being placed are mostly Junior & Senior accountants and Customer Service / HD representatives. Reed belongs to the partners, which we always contact even if we are looking for very difficult roles. If the service we are looking for does not belong to their portfolio, they are always able to connect us with other proven partners and fulfil our needs. Employees, Reed has found and presented to us, always met our requirements and expected qualification. from SAP BSCE

11 MSS European Teams Hungary We have been working with Reed Hungarian MSS team since the beginning of 2009 on a very heavy recruitment project for Lexmark International Technology Ktf. in Budapest. I have been impressed with the team s persistence and enthusiasm and trough them I have found Reed a very reliable partner to work with. Their efficiency and responsiveness has allowed us to successfully fill numerous positions in Cash Collection, Service Delivery and IT at a very short notice. We will be looking forward to work with Reed with our future hires. from Lexmark SSC

12 MSS European Teams Poland Our cooperation with Reed MSS division has started several months ago and has proven itself to be very successful. Throughout the time I've been consistently impressed with their commitment to quality recruitment delivery, superb candidate experience, and an outstanding client focus. It has been proved that Reed's delivery capabilities across the CEE region have already made them one of Ista's most reliable recruitment partners. from Ista SSC

13 MSS European Teams Ireland Reed are an excellent recruitment supplier who are able to meet our candidate demand with very short timelines. I find Reed very professional with a strong focus on managing relationships. Their MSS consultants have strong understanding of our profile and company means that they are able to match and place excellent candidates. I would highly recommend Reed to any colleague. from ServiceSource SSC

14 Contacts - Reed MSS Europe Europe overall Petr Bujalka Operations Manager Reed Multilingual Europe (+420) petr.bujalka@reedglobal.com Hungary Czech republic Rita Sanda Lenka Hnatkova MSS Team Leader MSS Team Leader (+36) (+420) rita.sanda@reedglobal.com lenka.hnatkova@reedglobal.com Poland Ireland Aleksandra Markisz Rebecca Ryan MSS Consultant MSS Senior Consultant (+48) (+353) aleksandra.markisz@reedglobal.com rebecca.ryan@reedglobal.com Reed MSS division is looking forward for future cooperation.