Q3 results digital strategy in full swing.

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1 Q3 results digital strategy in full swing. Randstad analyst breakfast Jacques van den Broek, CEO Henry Schirmer, CFO Randstad N.V. 24 October 2018

2 financial results & outlook. Randstad

3 Q further EBITA margin progression. mixed growth, strong conversion growth drivers organic growth 2.7% professionals up 6% EBITA 299m perm up 13% EBITA margin 5.0% NAM and ROW accelerating digital strategy in full swing Randstad

4 Q delivering on operational leverage. Q3 highlights Q3 performance million Q3 18 Q3 17 revenue 6,006 5,872 3% gross profit 1,191 1,178 2% 19.8% 20.1% % 15.2% % 4.9% gross margin operating expenses* opex % EBITA* EBITA margin* * before integration costs & one-offs % org. solid revenue growth EBITA margin up 10bp YoY agile opex steering (+1% YoY) 1% 5% Randstad

5 Q gross margin: underlying stable - impacted by mix. Q3 highlights Q3 gross margin development YoY temp margin down 20bp: mix/price -10bp, CICE -10bp perm fees grew 13% YoY organically, adding 20bp HRS/Monster impact -20bp, driven primarily by Monster Randstad

6 agile cost management in Q3. Q3 cost management Q3 sequential opex bridge organic opex decreased 2% vs. Q2 (+1% YoY) productivity (GP/FTE) stable on track to deliver cost savings program Randstad

7 resilient free cash flow and balance sheet. improved free cash flow YoY strong balance sheet FCF 220m (+24% vs. Q3 2017) net debt 1,419m WC improvement 35m YoY special dividend 126m paid in Q3 DSO 54, up 1.5 days due to mix effects leverage ratio 1.2 (Q3 2017: 1.4) Randstad

8 conclusion and outlook: driving for profitable growth. September and October trends in line with Q3 Q3 conclusion and outlook NAM NL FR EBITA margin up, strong FCF conversion digital strategy well underway GER BEL IBE confirming FY 2018 EBITA margin outlook IT RoE low single-digit growth RoW GLO mid single-digit growth high single/double-digit growth Randstad

9 capital allocation strategy. capital allocation strategy maintain cash dividend policy with payout 40 50%; implement floor cash dividend of 1.62 per share when leverage ratio < 1.0 => optional additional cash returns to shareholders special cash dividend share buybacks Randstad

10 digital strategy in full swing. Randstad

11 tech is easy, change is hard. drive business results strengthen digital foundation learn how to change Randstad

12 the workforce scheduling journey. 03/ /2016 local initiatives start Youplan France success in NL & BE blueprint in place start Workforce Scheduling kick-off global roll-out Youplan & WFS Inhouse today phase 1 countries (9) up & running 600 portals opened 600 in pipeline (1,000 impl. ambition 2018) adoption new way of working future proof value proposition and MVP adopted opportunities; usage in new central delivery models, RSR. Enterprise Clients 2019 phase 1 & 2 countries (>15) up & running 2,500 successful implementations business as usual focus on adoption integrated in Staffing & Inhouse concept 2022 moonshot Youplan & WFS Inhouse > 10,000 active client sites + increase sales growth + increase customer satisfaction + improve talent engagement Randstad

13 today's facts of workforce scheduling. > 600 # of implementations October YTD 20% decrease in turnover of temp workers 1 country in Oct countries now ready to scale: 50 new implementations p. week ambition FY 2018: 1,000 implementations better communication with clients and workers less training and recruiting costs decrease in idle time lock-in strategy in place increase of share of wallet 5% fill rate increase Randstad

14 US WFS sites outperform non-wfs sites. ~20% presence September YTD of total client onsites US inhouse: KPI s WFS vs. Non WFS revenue growth pwd YoY weekly avg. pool churn weekly avg. GP/FTE growth +3% -/- 1% +3% GP growth pwd YoY monthly avg. fill rate hours growth +5% +5% +4% Randstad

15 Signal - data-driven sales. enables consultants to find existing and prospect clients via web and mobile, ranked by buying signals consultants plan & track visits via built-in scheduling and route mapping enables better sales and increases productivity via faster onboarding, better data and more insights implementations in 4 countries, scaling to 9 in next 6 months Randstad

16 talent engagement: our main initiatives. vida Video interviewing and digital assessment tool that enables our talents to engage with us when and how they prefer. Implementing in 21 countries. dialogues Livechat direct interaction with candidates and clients to increase conversions and connection with our passive candidates. Various chatbot pilots via our Randstad Innovation Fund to engage actively with our candidates. Implementing in 12 countries. monster By integrating our technologies we are able to build a more robust candidate channel and improve the candidate journey as well as the consultants productivity. Presence in all key countries; focus acceleration on operating companies in 7 major countries & Randstad Sourceright Randstad

17 our global IT strategy combines local strengths with global scale and synergies. key IT principles: channels (web, mobile, phone, chat, etc) global policies, standards and contracts defined mid & front-office (CRM, ATS, timesheets etc) each country responsible for IT back-office (payroll, billing, finance, HR etc) combination of local and global solutions is determined by local business needs data & reporting (master data, APIs, data lakes etc) infrastructure (data centers, network, PCs etc) Randstad

18 total workforce integrated vision: talent delivery model. workforce planning decision: short vs. long-term need? skill or knowledge gap? strategic or tactical need? service request client recruiter talent advisor client service delegation permanent talent advisor toolkit service delegation contingent integrated technology stack client recruiter Talent Finder temporary or temp-to-hire payroll self sourcing SOW freelancer external hires virtual offshore onsite employee referrals suppliers internal talent diamond gold niche master/prime vendor graduates on demand talent advisor client experiences matter: hiring managers candidates service delivery Randstad

19 Contingent Workforce tech as a differentiator: higher barriers to entry, favoring big players in a fragmented market where scale and proximity matter. tech touch Perm touch digital platforms SME touch integrated talent management self-service platforms tech tech tech touch talent engagement Clients Large Randstad

20 questions & answers. Randstad

21

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