2016 European Outsourcing Association Awards 6th October In-Country Excellence Categories Entry Pack. #RiseOfThePhoenix

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1 2016 European Outsourcing Association Awards 6th October 2016 In-Country Excellence Categories Entry Pack #RiseOfThePhoenix

2 The In-Country Excellence Categories Great news! Calling on countries from Albania to the Vatican City to showcase excellence in outsourcing. In addition to the traditional EOA Awards for Best Practice, for 2016 we are extending the awards to celebrate excellence in outsourcing and shared services across the breadth of Europe, as we recognise the maturing of outsourcing across the entire Continent and the increasingly important role technology is playing in the shaping of a whole new ecosystem. As sourcing across Europe gathers pace, the EOA feels it is important to recognise the achievements in every country across Europe and so has developed In-Country Excellence Awards to cover four categories, in addition to its well-established pan-european awards categories: Outsourcing Works Award for delivering Business Value in European Outsourcing, in-country In-Country Tech Start-up of the Year In-Country Tech City of the Year In-Country Digital Transformation Project of the Year In-country winners will be announced at the EOA s Leadership Summit and Awards taking place in Sofia on 6 October, and a Europe-wide winner will also be announced for each category. To enter, simply decide which category or categories you wish to enter, and send your 1200-word submission for each award entry along with the Entry Form provided at the back of this pack, paying attention to these simple rules. Rules of Entry Each Award entry must include 1 x Entry Form 1 x copy of your 1200-word Submission Optional 1 x Supporting Material Please note, no feedback can be provided on the judging process and the judges decisions are final. Send your submission to admin@noa.co.uk Deadline for entries is 5pm Friday 2 September For any queries, please contact admin@noa.co.uk Good Luck to all those who enter!

3 OUTSOURCING WORKS AWARD FOR DELIVERING BUSINESS VALUE IN OUTSOURCING Open to buy side, supplier and support organisations. This Outsourcing Works Award category recognises the real business value outsourcing can deliver in one particular European country. As projects submitted into this particular category only have to involve one European country (i.e. UK, Bulgaria, Netherlands, France, Italy, Poland, Norway etc), we will be announcing one winner per country. The award will be given to the outsourcing project which delivers the most significant business benefits against the original business case. Buyers, suppliers and advisories can submit ITO and/or BPO projects for this award. Scoring: Judges will compare how well each submission has performed in the following 5 key headings: Business objectives: 15% Detail the overall business objectives of undertaking the outsourcing Share the explanation of the business case for outsourcing Project overview: 10% Detail the scope of the project and the European country involved Highlight what you believe to be distinctive about this project Business value: 55% Detail the results of the project against objectives Demonstrate tangible RoI Detail the approach taken to benefits realisation: what mechanisms were used to speed up delivery and ensure certainty of outcome? Detail other metrics for value creation How has this project changed the business? Best practice: 10% Detail how this project delivers best practice Share how this project contributes to the overall outsourcing industry Share lessons learned from this project Evaluation: how did you measure the success of the project? eg improved quality of service, improved SLAs / KPIs etc. The future: 10% Detail how this project may impact future plans for further outsourcings or has changed the industry Maximum 1200 words split under the 5 headings

4 IN-COUNTRY TECH START-UP OF THE YEAR This Award category recognises Tech Start-ups. We are looking to celebrate new technology companies that have disruptive new products or services that satisfies customer needs and is setting new trends. You may have exceeded your initial targets for growth or already show a significance within the tech industry. If so, we want to hear from you! This award will go to the company that best demonstrates any or all of the following: Significant growth through meeting and exceeding key objectives Innovation through product and services Effective leadership and vision Ethical approach to business Plans to sustain financial growth Finances on track with business strategy In this particular category we will be announcing one winner per country as well as an overall winner for Tech Start-up of the year in Europe. Open to supplier/support companies across the breadth of Europe who have less than 250 employees and/or a turnover less than EUR 10million. This award will be judged on the basis of the company's focus to develop a unique offering, or approach to offering, for clients in outsourcing. Judges will compare how well each submission has performed in areas such as Best Practice, Benefits Realisation and Market Insight. The Entry submission for this Award can be free-format but must not exceed 1200 words.

5 IN-COUNTRY TECH CITY OF THE YEAR In this section a Tech City can be defined simply as a city with a high concentration of digital companies within its municipal boundaries. This Award will recognise the Tech City judged to have provided the best support for both Start-ups and Scale-ups, from everything ranging from offering programmes aimed at driving growth across the lifecycle of a technology business, to providing support for property development, community resources, governmentbacked incentives and sustained market level engagement. In addition, we would be interested to hear how your Tech City helps by providing access to capital, mentoring and managerial assistance, digital infrastructure (eg Broadband), as well as access to knowledge and skillsets, plus what initiatives they might deploy to promote an entrepreneurial culture. In this particular category we will be announcing one winner per country as well as an overall winner for Tech City of the year in Europe. Open to cities across the breadth of Europe. The Entry submission for this Award can be free-format but must not exceed 1200 words. IN-COUNTRY DIGITAL TRANSFORMATION PROJECT OF THE YEAR Open to buy-side, supplier and support organisations. The Digital Transformation Project of the Year will be judged on the basis of its ability to deliver both initial and ongoing business value to the client, incorporating both best practice and continuous service innovation. Judges will be interested in the extent to which businesses have adopted a partnership approach with their client and how they have approached aspects such as open communications, flexibility and project management best practice. In addition, we are interested to understand what benefits have been realised, as well as the technology deployed to achieve results that have exceeded customer expectations. The Entry submission for this Award can be free-format but must not exceed 1200 words.

6 Entry Form All fields must be completed for an eligible submission. Your responses on this page have nothing to do with the overall judging process. Main Contact Person: (this person will be notified of shortlist and final results) Title: First Name: Last Name: Job Title: Organisation Name: Address: Post Code: Country: Tel: I wish to enter the following category (please tick one category as a new form is required for each category entered) OUTSOURCING WORKS AWARD FOR DELIVERING BUSINESS VALUE IN EUROPEAN OUTSOURCING IN-COUNTRY TECH START-UP OF THE YEAR IN-COUNTRY TECH CITY OF THE YEAR IN-COUNTRY DIGITAL TRASFORMATION PROJECT OF THE YEAR Word count for submission: Please ensure this is also included at the end of your submission. Please call the EOA team if you have any queries on +44(0) or admin@noa.co.uk By signing and returning this form you hereby agree to the terms and conditions laid out on our website for entering the awards. Please go to for details. Signature: Date:

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