City of Burbank Energy Program

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1 City of Burbank Energy Program Welcome City of Burbank Residents! Welcome City of Burbank Residents! Eligo Energy, a leading retail electricity supplier based in Chicago, is proud to have been chosen as the City of Burbank Aggregation Program electric supplier. On April 9, 2013, voters in the City of Burbank approved a referendum allowing the community to enter into an electricity purchasing agreement to maximize the electricity supply savings for its residential and small business customers. After an extensive bidding process, Burbank selected Eligo Energy to supply electricity for the City of Burbank Aggregation Program. As part the City of Burbank Aggregation Program, Eligo Energy is providing you the opportunity to join other residents to save money on the electricity you use. The City of Burbank Aggregation Program fixed price available to all eligible Burbank residential and small commercial customers is 6.92 cents per kwh as well as a $6.50 monthly service charge starting from the first meter reading in July of 2014 and expiring in July There is nothing you need to do in order to participate in the savings. We will automatically process your enrollment, unless you return the opt-out card that you received by mail within 15 days of the postmark date on the notice. After your enrollment is finalized, Eligo Energy will send you a letter confirming your enrollment and welcoming you to the City of Burbank Aggregation Program. For eligible customers interested in 100% renewable energy, Eligo is proud to provide a clean energy sources option. Through this program, 100% of your electricity supply requirements will come from green energy. To enroll in this program, please click GO GREEN below or call Eligo at Clean energy program may be subject to slightly higher rates per kwh. Qualifying Burbank residents who previously opted-out of the program, recently moved to the Burbank community, or are receiving service from another supplier may still enroll in the program. Click the Enroll button below to enroll today through our quick,

2 easy enrollment process. In addition, Eligo will continue to send opt-out letters several times a year to eligible Burbank customers who have recently opened accounts with ComEd, ensuring that every customer has an opportunity to opt-out before being enrolled. ComEd will continue sending monthly bills, responding to outages, and delivering electricity. No one from the Aggregation Program will ever come to your door to ask you to switch to a new supplier. Anyone who does come to your door is NOT with the City of Burbank Aggregation Program. If you have questions about the Burbank Aggregation Program, please see Frequently Asked Questions and Terms and Conditions sections. You can also call us at Sincerely, Eligo Energy Team Frequently Asked Questions Frequently Asked Questions What is a municipal aggregation? Municipal aggregations are groups of customers, or entire communities, that unite to pool, or aggregate, their energy buying power. By pooling their buying power and negotiating the price of power from a supplier other than the traditional utility, municipal aggregations can often save participants money on their electricity bills. ComEd would still be responsible for delivering that power to your home, responding to outages, and billing you for it. How will the City of Burbank Aggregation Program impact my current situation and electricity bill? The impact of the City of Burbank Aggregation Program is primarily savings. Your utility bill will remain the same other than a price reduction on energy supply. You will

3 continue to receive a single bill, make one payment, and continue to receive all other services through ComEd. What is my rate under the City of Burbank Aggregation Program? As an eligible member of this program, you will automatically receive a price of 6.92 cents per kilowatt-hour (kwh) as well as a $6.50 monthly service charge starting from the first meter reading in July of 2014 and expiring in July What part of my electricity bill will this program affect? Your electricity bill generally has several cost components distribution and supply. The aggregation program changes only the supply component of your bill. All other components of the bill will not be affected. Are there additional fees for participating in aggregation program? If you are a ComEd customer, generally, ComEd will not impose any switching fee for participating in Aggregation Program. Who is eligible to participate? Residential or small commercial customers located in the City of Burbank may participate. A "Small Commercial Customer" is a retail customer with an annual electricity consumption of less than 15,000 kilowatt-hours. Customers enrolled in real time pricing, Power Smart Pricing, electric space heat rate, or served by an alternative retail electric supplier are eligible under the law, but are not automatically enrolled. If you are in one of these programs or with a different supplier, you will need to review your pricing and contractual obligations in order to determine which options are available to you at this time. You may always call us with any eligibility questions at How do I enroll in the City of Burbank Aggregation Program? The City of Burbank Aggregation Program is an opt-out program. That means that there is nothing you need to do to enroll. You will automatically be included in the aggregation

4 program, unless you choose not to participate and opt-out. Qualifying City of Burbank residents who previously opted-out of the program, recently moved to the City of Burbank community, or are receiving service from another supplier may still enroll in the program. Click the Enroll button below to enroll today through our quick, easy enrollment process or call us at Please have your utility account number for enrollments. Is there a Green Energy option under the City of Burbank Aggregation Program? For eligible customers interested in 100% renewable energy, Eligo is proud to provide a clean energy sources option. Through this program, 100% of your electricity supply requirements will come from green energy. Click here to enroll in this program or call Eligo at Do I have to participate in the City of Burbank Aggregation Program if I do not want to? No. Although the City of Burbank Aggregation Program is designed to provide savings for you, residents and small businesses that do not want to participate can opt-out without penalty. To opt-out, you just need to return the opt-out form attached to the opt-out letter you received. If I am automatically enrolled in the program now, can I leave the program at any time? If you do not wish to participate in the electricity supply savings, return your opt-out card. After the opt-out period, you may rescind your agreement without penalty up to 10 calendar days after ComEd processes the enrollment request. After the 10-day rescission period, early termination fees (ETFs) may apply. Please see your Terms & Conditions for details. Can I enroll later if I opt-out now?

5 You may request to join the program online at or call for enrollment information. You may also visit for other rate plan options. Program terms and conditions may differ from the aggregation program. I already have electric service with this supplier at a different rate. How can I join the Aggregation Program to get this new, lower rate? Enroll online at or call for information about how to switch to the more favorable rate negotiated on your behalf by the City of Burbank. Who shall I call if there is an outage or issues with my electricity bill? ComEd will remain responsible for the delivery of the electricity. All service and billing questions will continue to be directed to ComEd. To reach ComEd, please call (800) I'm on ComEd's budget billing plan. Will that change? No, you can stay on the budget billing plan. Can I still have my payment automatically deducted from my checking account as I do now? Yes. The way you pay your ComEd bill will not change. Will someone come to my home or call to sign me up? No one from Eligo Energy or the City of Burbank will ever visit your home to sign you up, or call you to enroll. If someone calls or visits your home, that person is not from the Government Aggregation program. What is the downside of the program? Residents of municipalities that enrolled in aggregation programs over the last three years in the State of Illinois are reporting no negative issues and are generally pleased

6 with the reduced rates on their electric bills and rate stability. Deregulation of energy in Illinois has resulted in downward pressure on prices across the State.