CORPORATE TRAINING CALENDAR

Transcription

1 Comprehensive Services for Professionals, Managers, Executives & Technicians CORPORATE TRAINING CALENDAR ENHANCED CPI MANAGER TRAINING & DEVELOPMENT JAN - DEC 2018 Collaboration Innovation Productivity Talent

2 TALENT DEVELOPMENT AND MA About SMF SMF is a place-and-train programme administered by Singapore Manufacturing Federation (SMF) and supported by Workforce Singapore, (WSG) to assist SMEs to better recruit, train, manage and retain their newly-hired PMETs. It will help newly-hired PMEs to better acclimatise to the new SME work environment and to encourage better PMET retention in SMEs. SMF will also enable SMEs to establish better communication channels between supervisors and staff, and to adopt progressive HR practices for their newly hired PMETs. Programme Outline The workshop will equip both SME and PMET participants with basic Human Resource (HR) knowledge and tools related to employee relations, interpersonal communication, performance administration, as well as good HR practices. HIRING SMEs JOB-SEEKING PMETs SMEs AND NEWLY- HIRED PMETs COMPLETE RESPECTIVE WORKSHOP FOR SME & PMET SMEs TO RETAIN PMET AND COMPLETE SIX MONTH FOLLOW-UP WITH SMF SMEs RECEIVE ASSISTANCE GRANT OF $5,000 UPON COMPLETION 2-DAY PMET WORKSHOP 90% COURSE FEE FUNDING PMET Workshop Course Fee $1, Less: 90% by WSG $1, Subsidised Course Fee per PMET paticipant $ Add: GST 7% of subsidised course fee $9.80 Payable Fee per PMET participant $ DAY SME WORKSHOP 90% COURSE FEE FUNDING SME Workshop Course Fee $ Less: 90% by WSG $ Subsidised Course Fee per SME paticipant $50.00 Add: GST 7% of subsidised course fee $3.50 Payable Fee per SME participant $53.50 Post-training Support Upon completion of SME & PMET workshops, SMF will provide six months of post-training support to both SMEs & PMETs. The support includes calls and visits, to evaluate progress & feedback discussion, and ensuring the alignment of company s planned goals and development. Upon completion of the six-month progress review, a one-time Assistance Grant of S$5,000 will be disbursed to the SME after submission of the P-Max Report. TESTIMONIALS The P-Max programme enables the Company to benefit from the PMET s wealth of experience and this has further strengthened the Company s move towards becoming a listed Company. The Company has seen positive changes and is more systematic in our execution of plans and operations towards an MNC environment. Mr Goh Hak Kheng Executive Chairman, Fong Shen Maintenance & Engrg Pte Ltd P-Max provides good workshops to calibrate expectations between the employer and employee. The programme allows me to learn and adapt to a new industry and facilitates my contribution to the Company. In addition, adapting to the culture of the company is a key motivation factor. It is a mutually beneficial situation that my prior experience could be used to further strengthen the Company s culture from an MNC s perspective. Mr Christopher Tay Director, Fong Shen Maintenance & Engrg Pte Ltd Professional Conversion Programme (OVERSEAS) For 1. Regional Operations Manager 2. Regional Technical Programme Manager SALARY SUPPORT for Companies Available 70% COURSE FEE FUNDING +20% FOR SMEs Workforce Singapore s (WSG) Professional Conversion Programme (Overseas) is designed to help mid career Professionals, Managers, Executives and Technicians (PMETs) reskill with the necessary competencies to embark on a career in the Manufacturing sector These PCPs include customised mentorship programmes to facilitate and enhance the employability for those looking to switch their careers to the Manufacturing sector. It will help Manufacturing companies tap on additional sources of manpower and meet their manpower needs. Through one-to-one mentoring, companies are also able to align training according to their specific business needs. MID-CAREER PMETs Customized Mentorship Programme JOB- READY Total Duration: 6 days *SMEs are eligible for enhanced funding rate of 90%. The additional 20% course fee grant support for SMEs will be administered through SkillsConnect System.

3 NAGEMENT PROGRAMMES Professional Conversion Programme (PCP) For 1. Manufacturing Associate 2. Manufacturing Professional 3. Technical Sales Engineer/Manager Workforce Singapore s (WSG) Professional Conversion Programme (PCP) for : Manufacturing Associate Manufacturing Professional Technical Sales Engineer/Manger SALARY SUPPORT for Companies Available 70% COURSE FEE FUNDING +20% FOR SMEs are designed to help mid -career Professionals, Managers, Executives and Technicians (PMETs) re skill with the necessary competencies to embark on a career in the Manufacturing sector. These PCPs includes industry-recognized Certification and Company in-house Structured Training to facilitate and enhance the employability for those looking to switch their careers to the Manufacturing sector. It will help Manufacturing companies tap on additional sources of manpower and meet their manpower needs. Through classroom training and company in-house training, companies are also able to align training according to their specific business needs. TESTIMONIALS The bundling availability of the Broad-Based Professional Conversion Programme which provides both wage support to my Company and structured training for my newly-hired staff is a further benefit for us to employ mid-career switches. The 3-months wage support makes it more affordable to employ matured PMETs and the training courses help to equip the PMET with new skills sets in his job functions. Mr Mark Loke Operations Manager, Clearvisions Cleaning Solutions Pte Ltd The classroom training courses conducted by SMF Centre for Corporate Leaning on developing an effective marketing plan and how to build customer loyalty were very useful in terms of knowledge and insights in my job role. In addition, the structured in-house training carried out by the Company was a good platform for me to further enhance my familiarization of the Company s operations, staff and working environment. Mr Sudave s/o Ramachanderan, Business Development Manager, Clearvisions Cleaning Solutions Pte Ltd 1. Manufacturing Associate 2. Manufacturing Professional MID-CAREER PMETs WSQ COS^ / WSQ COP+ + Company in-house Structured Training JOB- READY WSQ Full Qualification Total Duration: 3 Months Training 3. Technical Sales Engineer/Manager MID-CAREER PMETs SMF SALES & MARKETING MODULES + Company in-house Structured Training JOB- READY Certification by SMF - CCL Total Duration: 3 Months Training WHO CAN APPLY? Singapore Citizen or Permanent Resident; Minimum 21 years old; Graduated or completed National Service for at least 2 years or have prior work experience in a PMET position for at least 1 year Newly hired (defined as 3 months or less) and nominated by an eligible participating company for the PCP. Participating companies must fulfil the following criteria: Registered or incorporated in Singapore; Issue a valid employment contract; and Provide in-house structured training for the candidate. To obtain a copy of the above 3 programmes training schedule, please contact us at or enquiry.ccl@smfederation.org.sg or visit our website at

4 BASIC Highlights An accelerated programme for busy executives, only 6 days required for training and productivity improvement project. Tested and proven solutions applicable across diverse industries and sectors such as cleaning, retail and manufacturing industries. Learn various productivity tools and techniques for lean enterprise implementation LEAN ENTERPRISE ACCELERATED PROGRAMME SMF Centre for Corporate Learning (SMF CCL) has developed LEAP (Lean Enterprise Accelerated Programme) to smoothen and improve companies daily operations. LEAP is an effective solution to enhance productivity, It is specially catered for the service and manufacturing industries. LEAP curriculum is designed to support the four manpower priorities, namely: becoming more manpower lean, building a strong Singaporean core, ensuring quality workforce and developing future readiness. Introduction to Business Model Innovation (BMI) and jobs redesign On-site coaching to execute productivity initiatives Programme Delivery LEAP consists of 2 units conducted over 3 days, with 3 days Productivity Improvement Project conducted over 2 months. LEAP Program Outline Duration Course Fee / pax Nett Course Fee* / pax UP TO The key take-away from this course is the systematic approach of solving a problem such as DMAIC and 5S. I would like to implement the concept of 5s to systematically clean up our office and to use Swim Lane process map to improve Peerer s process flow. Yes, we will recommend to our peers. Mr Joe Poon, Peerer Revolutionize Tradition LEAP workshop 20th May 2016 Recommended No. of pax 90% FUNDING AVAILABLE Total Course Fee Total Fee after funding* Overview of Lean and Supporting Manpower Priority Outcomes 1 Day $900 $90* 2 $1,800 $180* Implement Lean Six Sigma 2 Days $1,050 $5* 2 $2,0 $2* Productivity Improvement Project INNOVATION DRIVEN - PROD Workshop 1: Project Scoping 0.5 Day Workshop 2: Value Stream Mapping & Genba Analysis 0.5 Day Workshop 3: Root Cause Analysis (RCA) & Improvement Plan 1 Day Workshop 4: Review Improvement Results & Control Plans 1 Day $6,000 per company $600* per company 2 or more $6,000 per company $600* per company Total 6 Days $7,950 $795* $9,900 $990* INTERMEDIATE Complimentary 1 Day Business Model Innovation Class THE ENHANCED SME QIANG The Enhanced SME QIANG is a breakthrough training programme developed in conjunction with and supported by SkillsFuture Singapore (SSG) to increase productivity of SMEs. The essence lies in creating value through Business Model Innovation (BMI) and delivering value through optimizing Productivity. Awards A WSQ statement of Attainment (SOA) will be awarded to participants that have completed competency unit and passed the required assessment. Programme Delivery 6.5 days classroom training 8 weeks Productivity Improvement Project The Enhanced SME QIANG Programme Outline Classroom Training (6.5 Days) Productivity Improvement Project** (Spread over 8 weeks) Unit 1* Introduction to Producitivity Improvements Duration Fee per Pax* / Company ** Number of Pax*** Fee before (based on 4 pax) from SSG *** Fee after (based on 4 pax) Fee after (per additional pax) Jobs Redesign Business Model Innovation 1 Day $ $3, % $ $ Unit 2* WSQ Implement Lean Six Sigma 4 Days $2, $8, % $2, $ Unit 3* WSQ Plan and Implement Productivity Framework Workshop 1.5 Days $1, $5, % $1, $ Workshop 1 Project Scoping 1 Day Workshop 2 Value Stream Mapping & Genba Analysis 1 Day Workshop 3 Root Cause Analysis (RCA) & Improvement Plan 1 Day Workshop 4 Review Improvement Results & Control Plans 1 Day $8, $8, % $ TOTAL (before GST) 11 Days $12, $24, $5, $1, ***For example, if a company signs up 4 staff for this programme, Units 1 to 3 will be calculated based on the number of participants sent. The Productivity improvement Project will be based on a fixed fee as it is calculated on a company basis. Participants to be entitled to the Add GST $ $88.20 funding must be either Singapore Citizens or Singapore Permanent Residents. TESTIMONIALS For SMEs, the project funding from SSG is up to 90& of the fees (excluding GST), subject to a cap of $24, per project. For non- SMEs, the project funding from SSG is up to 70% of the fees (excluding GST), subject to a cap of $18, per project. TOTAL (inclusive of GST) $6, $1, Ms. Ivonne Lim GM of Schlegel Elektrokontakt Schlegel Elektrokontakt Embarked on SME QIANG to upgrade and improve machine utilization and human capital efficiency. Boosted Overall Machinery Efficiency by approximately 85%, posting a Cost-Saving efficiency of 67%. Mr. Pascal Delloue GM Central Midori International Certified Six Sigma Practitioner Central Midori International Took up SME QIANG to improve floor space utilization, colour mixing accuracy and process status. They achieved great success of 60% in process improvement, and free up almost half an entire level for other project purposes. Mr. Dennis Ng, Operational Director of Global Oceanlink Global Oceanlink Pte Ltd Took up SME QIANG to improve Seafood processing efficiency and Cold Room utilization. Through SME QIANG, they achieved a 20% improvement on both aspects.

5 UCTIVITY PROGRAMMES ADVANCED THE ENHANCED CERTIFIED PRODUCTIVITY & INNOVATION MANAGER (CPI MANAGER) This programme uniquely combines and empowers application of highly-successfully proven productivity/innovation concepts from Singapore Manufacturing Federation and from JMAC which is Japan s oldest, as well as one of its largest management consulting firms covering more than 30 countries across Europe, Asia-Pacific and the Americas. Programme Delivery 13 days classroom training 3-4 months Implement Enterprise Productivity Improvement Project The Enhanced CPI Manager Programme Outline Duration Fee per Pax* / Company ** Unit 1* Award A WSQ statement of Attainment (SOA) will be awarded to participants that have completed competency unit and passed the required assessment. Introduction To Operational Excellence And Business Model Innovation Complimentary 1 Day Business Model Innovation Class Number of Pax*** Fee before (based on 4 pax) Join our pool of hundreds of participating companies in achieving significant productivity improvements with proven methodologies. from SSG *** TOTAL (inclusive of GST) Fee after (based on 4 pax) Fee after (per additional pax) Formation of Work Terms Plan Workplace Safety & Health 1 Day $ $3, % $ $ Classroom Training (13 Days) Jobs Redesign Business Model Innovation Unit 2* WSQ Supervise Work Improvement Processes 2 Days $ $3, % $ $85.00 Unit 3* WSQ Supervise Quality Procedures 2 Days $ $3, % $ $85.00 Unit 4* WSQ Implement Business Process Reengineering 4 Days $2, $8, % $2, $ Unit 5* WSQ Implement Lean Six Sigma 4 Days $2, $8, % $2, $ Workshop 1 Review Work Flow Process Genba Analysis Implement Workshop 2 Review Kaizen Hypothese Enterprise Producitivity Set KPI Goals Per 3 to 4 $26, Company Improvement Workshop 3 Review Kaizen Plans & Schedule Months Basis Project with $26, % $ Consultants Review Investment Workshop 4 Review Improvement Results & Control Plans Prepare Closure Report TOTAL (before GST) $33, $53, $14, $1, ***For example, if a company signs up 4 staff for this programme, Units 1 to 3 will be calculated based on the number of participants sent. The Productivity improvement Project will be based on a fixed fee as it is calculated on a company basis. Participants to be entitled to the Add GST $1, $ funding must be either Singapore Citizens or Singapore Permanent Residents. For SMEs, the project funding from SSG is up to 90& of the fees (excluding GST), subject to a cap of $24, per project. For non- SMEs, the project funding from SSG is up to 70% of the fees (excluding GST), subject to a cap of $18, per project. $15, $1, PROGRAM PROJECT-BASED PRODUCTIVITY WSQ COURSES P LEAP P Enhanced SME QIANG (Quality Initiatives to Assist, Nurture and Grow) P Enhanced WSQ Certified Productivity and Innovation Manager DURATION 2 Months (2 Modules + Productivity Improvement Project) 2 Months (3 Modules + Productivity Improvement Project) 4 Months (5 Modules + Implement Enterprise Productivity Improvement Project) The bundling availability of the Broad-Based Professional Conversion Programme which provides both wage support to my Company and structured training for my newly-hired staff is a further benefit for us to employ mid-career switches. The 3-months wage support makes it more affordable to employ matured PMETs and the training courses help to equip the PMET with new skills sets in his job functions. The classroom training courses conducted by SMF Centre for Corporate Leaning on developing an effective marketing plan and how to build customer loyalty were very useful in terms of knowledge and insights in my job role. In addition, the structured in-house training carried out by the Company was a good platform for me to further enhance my familiarization of the Company s operations, staff and working environment. Mr Mark Loke, Operations Manager, Clearvisions Cleaning Solutions Pte Ltd Mr Sudave s/o Ramachanderan, Business Development Manager, Clearvisions Cleaning Solutions Pte Ltd To obtain a copy of the above 3 programmes training schedule, please contact us at or enquiry.ccl@smfederation.org.sg or visit our website at

6 SPECIALISED TRAINING PROGRAMMES APICS COURSE DUR *L JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC WSQ MODULES THAT LEAD TO APICS CERTIFIED IN PRODUCTION AND INVENTORY MANAGEMENT (APICS CPIM) P Apply Techniques in Supply Chain Management (APICS CPIM Part 1) I Manage Strategic Resources (APICS CPIM Part 2) P Perform Master Planning of Resources (APICS CPIM Part 2) P Develop Detailed Scheduling and Planning (APICS CPIM Part 2) P Perform Execution and Control of Operations (APICS CPIM Part 2) 4 $1, $ $ $888. $ $1, $ $ $888. $68.48 To obtain a copy of the training schedule, please contact us at or enquiry.ccl@smfederation.org.sg or 4 visit our website at $1, $ $ $888. $ $1, $ $ $888. $ $1, $ $ $888. $68.48 WSQ MODULE THAT LEADS TO APICS CERTIFIED SUPPLY CHAIN PROFESSIONAL (APICS CSCP) C Develop Supply Chain Professional Skills TESTIMONIALS 16 session OR 6 weekend x 8 hours 4 COURSE FEE AFTER FUNDING (INCLUSIVE OF GST) To obtain a copy of the training schedule, please contact us at or enquiry.ccl@smfederation.org.sg or visit our website at $3, $1, $1, $2, $ FULL FEE SME 1 (SC and PR only) SkillsFuture Mid-Career Enhanced (SC aged 40 and above) All individual OR NON-SME (SCs/PRs aged 21 and above) WTS 2 (SC only) I I have successfully attained my APICS certification for CSCP.Kindly extend my my appreciation and gratitude and gratitude to our to trainer our trainer Mr Joseph Mr Joseph Lee for Lee being for being such such a sharing a sharing ter ter who enriches who enriches the course contents the course with contents his deep with and his insightful deep and experiences. insightful experiences. Thankful for Thankful his guidance for his and guidance encouragement and which encouragement give much which courage gives me to take much up courage the challenge. to take up the challenge. Madeleine Lim Individual Participant I just passed APICs exam last week, would you please help me say thanks to Joseph, that his ting (different methods of guidance/exercise for different topics) has helped a lot on this learning journey. Jean Lin Regional Supply Planning Asia Pacific, Estee Lauder Cosmetics Pte Ltd FORKLIFT COURSE DUR *L JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC COURSE FEE AFTER FUNDING (INCLUSIVE OF GST) FULL FEE (Inclusive 7% GST) SME 1 (SC and PR only) SkillsFuture Mid-Career Enhanced (SC aged 40 and above) All individual OR NON-SME (SCs/PRs aged 21 and above) WSQ OPERATE FORKLIFT P Operate Forklift 3 Days NA To obtain a copy of the training schedule, please contact us at or $ P Operate Forklift 5 Days NA enquiry.ccl@smfederation.org.sg or visit our website at $ ^1 day refresher course for Forklift is available. This refresher course is not funded. Please contact us for more details. WTS 2 (SC only) Note: 1 All WSQ assessments will be conducted on the last session of module or another day assigned by CCL. 2 To meet the requirement for the funding, trainees must attain a minimum of 75% attendance and pass ALL required assessments/examinations. 3 A full fee will be charged if the trainees do not meet the funding criteria stated in point 2. Reference: 1 Small and Medium Enterprises (SME) 2 Workfare Training Support (WTS) - up to 95% of funding for Singapore Citizens aged 35 and above and earning equal or not more than $2,000 per month Legend: SkillsFuture Credit Eligible Available * *Level

7 SKILLS - BASED WSQ COURSES SINGAPORE WORKFORCE SKILLS QUALIFICATIONS (WSQ) COURSES COURSE FEE AFTER FUNDING (INCLUSIVE OF GST) COURSE DUR *L JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC FULL FEE (Inclusive 7% GST) SME 1 (SC and PR only) SkillsFuture Mid-Career Enhanced (SC aged 40 and above) All individual OR NON-SME (SCs/PRs aged 21 and above) WTS 2 (SC only) CGM COURSES (CORE MODULES) P Apply 5S Techniques 2 Days $ $37.45 $37.45 $74.90 $18.73 P Apply Quality Systems 2 Days $ $37.45 $37.45 $74.90 $18.73 P Apply Teamwork in the Workplace 2 Days $ $37.45 $37.45 $74.90 $18.73 CGM COURSES (LOGISTICS PATHWAY) P Perform Stock Control & Housekeeping Operations 2 Days $ $37.45 $37.45 $ $18.73 P Perform Warehouse 2 Days $ $37.45 $37.45 $74.90 $18.73 Operations CGM COURSES (PRECISION PATHWAY) P Operate Basic Measuring Devices 2 Days $ $37.45 $37.45 $74.90 $18.73 P Use Hand Tools 2 Days , $ $37.45 $37.45 $74.90 $18.73 CERTIFIED OPERATIONS SPECIALIST (COS) - CGM COURSES (CORE MODULES + WSH) P Apply Workplace Safety and Health Policy 2 Days $ $49.22 $49.22 $ $24.61 CERTIFIED OPERATIONS PROFESSIONAL (COP) P Supervise Quality Procedures 2 Days 3 P Supervise Teams at Work P Supervise Work Improvement Processes P Supervise Workplace Safety and Health Practices 3 Days 3 2 Days , Jan, 6 Feb 12-13, ,21 1-2, , May, 4 Jun May, 18 Jun Jun, 5 Jul 9-, July, 7 Aug 13-14, , , 19 $ $ $ $ $ Sep, 3 Oct 9-, Nov, 5 Dec 3-4, 19 $ $ $ $ $45.48 $ $ $ $ $ Days $ $ $ $ $45.48 MANUFACTURING SALES AND MARKETING 22-23, C Analyse Global Marketing 5 Days 5 Feb, 29 Mar P Develop & Implement Strategic Management for Above Average Returns in Manufacturing 5 Days Mar, 23 Apr May, 19 Jun June, 23 Jul Aug, 17 Sep Sep, 29 Oct 8-9, Nov, 13 Dec Nov, 17 Dec $ $96.30 $96.30 $ $48.15 $ $96.30 $96.30 $ $48.15 C Develop Purchasing Skills and Selection of Vendors in Manufacturing Setting 3 Days Feb, 29 Mar May, 22 Jun 1-3 Aug, 4 Sep 7-9 Nov, Dec $ $35.95 $35.95 $71.90 $17.98 C Interpret Business Laws for Non-Legal Executives In a Manufacturing Environment 5 Days Mar, 9 Apr 4-8 June, 9 Jul -14 Sep, 15 Oct $ $96.30 $96.30 $ $48.15 C Manage Effective Manufacturing Sales & Planning 5 Days , 1-2 Mar, 3 Apr 7-11 May, 11 Jun Aug, 17 Sep 8-12 Oct, 12 Nov $ $96.30 $96.30 $ $48.15 C Manage Manufacturing Export & Import Sales 5 Days Apr, 28 May July, 27 Aug Oct, 26 Nov $ $96.30 $96.30 $ $48.15

8 SKILLS - BASED WSQ COURSES COURSE DUR *L JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC OTHER WSQ COURSES P Implement Lean Six Sigma 4 Days , COURSE FEE AFTER FUNDING (INCLUSIVE OF GST) FULL FEE SME 1 (SC and PR only) SkillsFuture Mid-Career Enhanced (SC aged 40 and above) All individual OR NON-SME (SCs/PRs aged 21 and above) WTS 2 (SC only) $2, $ $ $1, $ I Implement Business Process Reengineering 4 Days , , , , , , $2, $ $ $1, $ P Apply Failure Mode and Effect Analysis (FMEA) Techniques 2 Days Jan, 5 Feb 14-15, 29 9-, , , , 30 $ $ $ $ $34.78 P Apply Root Cause Analysis 2 Days $ $ $ $ $34.78 CAT-A WSG Scheme CAT-B WSG Scheme up to 90% funding for both PMET and non-pmet Level Normal Training Support Scheme Enhanced Training Support SkillsFuture Mid-career Enhanced Subsidy Workfare Training Support (WTS) Company / Self-Sponsored For Non-SME Self-Sponsored For SME For SME and Non-SME Self-Sponsored For SME and Non-SME Self-Sponsored Citizenship Singapore Citizen / PR Singapore Citizen and PR Singapore Citizen and PRs Singapore Citizen only Singapore Citizen only Age Singapore Citizen 39 yrs old aged between years old Age 40 & above Age 35 years and earning $2,000/month Non-PME-level Courses up to 80%, capped at $17 per hour up to 90%, capped at $25 per hour up to 90%, capped at $25 per hour 95% of course fees PME-level Courses up to 50%, capped at $15 per hour up to 90%, capped at $50 per hour up to 90%, capped at $50 per hour 95% of course fees SkillsFuture Credit SkillsFuture is a nationwide movement to provide Singaporeans with opportunities to develop their fullest potential throughout life, regardless of which stage of life they are in at any point in time. Continuous education and training remain core in our society and economy so as to support today s fast-paced technological advancement and business model innovations. The Skillsfuture initiative plays a pivotal role in assisting Singaporeans to further enhance their skills and knowledge in a bid to strive for greater excellence as well as retain their competitive edge in life. Who is it for? All Singaporeans aged 25 and above will receive an opening credit of S$500 from January This credit will not expire and the government will provide periodic top-ups. What can you use it for? SkillsFuture Credit can be used on top of your existing government course subsidies to pay for a wide range of approved skills-related courses for skills upgrade. How do you use it? You can use your credit to pay for or offset skills related course fees by applying for claim(s) starting January All eligible Singapore Citizens will be able to access their SkillsFuture Credit account via Please refer to CCL s Training Calendar for courses that are eligible for SkillsFuture Credit. SMF Centre for Corporate Learning Pte Ltd 2985 Jalan Bukit Merah, Singapore T: F: E: enquiry.ccl@smfederation.org.sg Company Registration No.: Z GST Registration No.: Z

9 EXECUTIVE DEVELOPMENT PROGRAMMES EXECUTIVE DEVELOPMENT PROGRAMMES SALES & MARKETING C Develop an Effective Marketing Plan 2 Days or $ $ C Effective Pricing Strategies 1 Day $ $ C How to Build Customer Loyalty 1 Day $ $ C Managing Your Sales Team for Better Results 1 Day $ $ I New Ideas for More Sales 1 Day $ $ C Principles of Public Relations 1 Day $ $ I Psychological Marketing Strategy 1 Day $ $ I Selling Skills and Sales Strategies 2 Days $ $ I Social Media Marketing 1 Day $ $ C Successful Sales Management 1 Day $ $ CUSTOMER SERVICE COURSE DURATION Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Course Fee (inclusive of GST) (SMF Member) (Non-Member) C Building A Service Focused Organisation 1 Day $ $ C Customer-Focused Telephone Tactics & Etiquette 1 Day $ $ C Frontline Customer Service Skills 1 Day $ $ C Managing Difficult Customers Effectively 1 Day $ $ C Mastering Customer Relationship Management 1 Day $ $ C Service Recovery for Frontline Staff 1 Day $ $ C Winning Customer s Heart (Mandarin) 1 Day $ $ LOGISTICS & SUPPLY CHAIN MANAGEMENT C Effective Uses and Applications of INCOTERMS in International Trade 1 Day $ $ C Fundamentals of Purchasing Skills for New Buyers and Purchasers 2 Days $ $ C Global Sourcing and International Purchasing 2 Days $ $ C How To Negotiate With Vendors and Suppliers 2 Days $ $ C Import/Export Documentation and Shipping Procedures 2 Days $ $ C Import/Export Practices and Effective Uses of Letter of Credit 2 Days $ $ P Inventory Management, Planning and Control 2 Days $ $ P Procurement and Inventory Management 2 Days $ $ C Understanding Supply Chain 1 Day $ $ P Warehouse and Storage Management (Mandarin) 2 Days $ $ P Warehouse and Storage Management 2 Days $ $ C Advanced Import/Export Documentation & Letter of Credit 2 Days $ $ PRODUCTIVITY P 7QC Tools & QCC 2 Days $ $ P 7QC Tools & QCC (Mandarin) 2 Days $ $ P Cycle Time Reduction for Higher Productivity 2 Days $ $ P Good Manufacturing Practices 2 Days $ $ P Kaizen Management 2 Days $ $ P Lean Manufacturing Principles and Implementation 2 Days $ $ P Line Balancing Techniques for Manufacturing 2 Days $ $ P New TPM: Total Productive Maintenance 2 Days $ $ P Productivity Improvement Techniques 2 Days $ $ P Practical Manufacturing Productivity & Cost Improvement Process 2 Days $ $ P Strategic Production Planning, Scheduling and Control 2 Days $ $ P Value Stream Mapping 2 Days $ $ P Implement Lean Six Sigma 2 Days $ $ To obtain a copy of the training schedule, please contact us at or P Overview of Lean and Supporting Manpower enquiry.ccl@smfederation.org.sg or visit our website at Priority Outcomes 1 Day $1, $1, CIPT: C: Collaboration I: Innovation P: Productivity T: Talent Listed prices are inclusive of 7% GST. SMF Centre for Corporate Learning Pte Ltd reserves the right to change the information provided above at any time without prior notice. Please note that for overseas clients applying for SMF CCL courses, bank charges will be borne by clients.

10 EXECUTIVE DEVELOPMENT PROGRAMMES EXECUTIVE DEVELOPMENT PROGRAMMES Course Fee (inclusive of GST) COURSE DURATION Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec (SMF Member) (Non-Member) LEADERSHIP & TEAM MANAGEMENT C Change Management in Organisations 2 Days , , $ $ C Developing High Performance Teams 2 Days $ $ C Effective Performance Management 1 Day $ $ C How to Handle Conflict & Confrontation 1 Day $ $ C Negotiation Skills Best Practice 1 Day $ $ C Supervisory Management Skills - Leading, Coaching, Managing 2 Days $ $ C Supervisory Management Skills - Leading, Coaching, Managing (Mandarin) 1 Day $ $ C The Art of Delegation 1 Day $ $ C The Basics of the Balanced Scorecard 1 Day $ $ FINANCE & HUMAN RESOURCE I Conducting Training Needs Analysis 1 Day $ $ I Counselling Psychology at Workplace 1 Day $ $ T Developing Empowered and Enthusiastic Employees 1 Day $ $ P Effective Cash Flow Management 1 Day $ $ P Effective Costing Management, Budgeting and Analysis 1 Day $ $ T Effective Recruitment and Selection Techniques 1 Day $ $ T Employing, Retaining and Re-employing of Older Employees 1 Day $ $ C Financial Management for Non- Finance Personnel 1 Day $ $ T Introduction To Commercial Law 1 Day $ $ T Performance Appraisal Management 2 Days $ $ T Security and Risk Management 1 Day $ $ T Strategies for Talent Management 1 Day $ $ PERSONAL DEVELOPMENT I Analytical & Creative Thinking Skills 1 Day $ $ I Creative Problem Solving in Groups Using PRISM 1 Day $ $ T Effective Business Writing Skills 2 Days $ $ T Effective Office Administration Skills 1 Day $ $ T Effective Presentation Skills 1 Day $ $ CT Enhancing Communication and Interpersonal Skills 2 Days $ $ T Essentials of Writing and Etiquette 1 Day $ $ I Everyone Can Be an Innovation Champion 1 Day $ $ T Facilitation Skills 2 Days $ $ P Get Organised for Peak Performance 1 Day $ $ I Mind Mapping 1 Day $ $ T Technical Writing Skills 1 Day $ $ T Time Management for Personal Effectiveness 2 Days $ $ e2i (EMPLOYMENT AND EMPLOYABILITY INSTITUTE) Course Fee (inclusive of GST) COURSE DURATION Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec FULL FEE FEE AFTER FUNDING (SC/PR only) P Poka Yoke (Mistake Proofing) 2 Days $ I Process Mapping & Analysis 2 Days $ P Statistical Process Control (SPC) 2 Days $ For e2i courses, participants may be entitled up to 50% funding, subject to approval. Please contact us at for more information. SIX SIGMA Course Fee (inclusive of GST) COURSE DURATION Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec FULL FEE P Six Sigma Green Belt 9 Days $4, P Six Sigma Black Belt 8 Days To obtain a copy of the training schedule, please contact us at or enquiry.ccl@smfederation.org.sg or visit our website at $5, P Six Sigma Direct Black Belt 17 Days $9, SMF Centre for Corporate Learning Pte Ltd CIPT: C: Collaboration I: Innovation P: Productivity T: Talent 2985 Jalan Bukit Merah, Singapore T: F: E: enquiry.ccl@smfederation.org.sg Company Registration No.: Z GST Registration No.: Z Listed prices are inclusive of 7% GST. SMF Centre for Corporate Learning Pte Ltd reserves the right to change the information provided above at any time without prior notice. Please note that for overseas clients applying for SMF CCL courses, bank charges will be borne by clients.