ALL IRELAND MANAGER OF THE YEAR
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1 ALL IRELAND MANAGER OF THE YEAR.. The SCEPTRE All Ireland Manager of the Year Award recognises best practice by a manager employed in a shopping centre, retail park, leisure park or outlet mall in the Republic of Ireland or Northern Ireland. In no more than 300 words, please state on your entry why you believe you should receive the SCEPTRE All Ireland Manager of the Year Award. The more information the better, but please do not exceed the word limit. The judges will make their decision using the following criteria, so please use these as a guideline in making your submission. 1. Increase/decrease in the last 12 months of: Footfall Customer spend Dwell time Number of voids Service charge Number of customer/tenant complaints 2. Number of new tenants in the last 12 months 3. Success in maintaining/managing/improving relationships with tenants 4. Percentage of tenants attending tenant association meetings 5. Frequency of visits to tenants premises 6. Success of any marketing programmes 7. Extent of involvement with the local community
2 COMMERCIALISATION INNOVATION AWARD.. The SCEPTRE Commercialisation Innovation Award recognises innovation in shopping centre commercialisation whether by directly-employed commercialisation teams or by external agencies. In no more than 300 words, please state on your entry why you believe you should receive the SCEPTRE Commercialisation Innovation Award. The more information the better, but please do not exceed the word limit. The judges will make their decision using the following criteria, so please use these as a guideline in making your submission. 1. Contribution of commercialisation to the centre or portfolio s financial performance, tenant mix, footfall and vitality. Please include examples. Supporting data such as comparative occupancy levels, and feedback from brands, retailers and customers will be considered by the judges. 2. Development of new commercialisation initiatives. 3. Success in incubating retailers from RMUs or kiosks to in-line units or success in enhancing relationships between the centre or centres and consumer brands.
3 CUSTOMER SERVICES TEAM.. The SCEPTRE Customer Services Team of the Year Award recognises best practice by a customer-facing team employed in a shopping centre. This could, for example, be an entire centre management team, a customer service team, a security team or a cleaning team. The emphasis is on teamwork and entries for individuals will not be considered. In no more than 300 words, please state on your entry why you believe you should receive the SCEPTRE Customer Services Team of the Year Award. The more information the better, but please do not exceed the word limit. The judges will make their decision using the following criteria, so please use these as a guideline in making your submission. 1. Contribution of the team in engendering customer loyalty. Please include examples. Supporting data such as footfall, dwell time and the incidence of repeat visits, plus testimonials from customers, will be considered by the judges. 2. Contribution to health & safety, first aid, customer service, evacuation procedures etc and the team s development in these areas. The judges may ask for evidence of these successes. 3. Contribution of the team to the overall financial performance of the centre in terms of giftcard sales, events organised etc. You can quote either raw data or benchmarked figures.
4 ENERGY MANAGEMENT AWARD.. The SCEPTRE Energy Management Award of the Year recognises best practice in energy management demonstrated by a shopping centre or portfolio of shopping centres. In no more than 300 words, please state on your entry why you believe you should receive the SCEPTRE Energy Management Award. The more information the better, but please do not exceed the word limit. The judges will make their decision using the following criteria, so please use these as a guideline in making your submission. 1. A single initiative or series of initiatives that have improved the energy performance of a centre or portfolio, either through efficiency, improved procurement or micro-generation. Supporting data will be considered by the judges. 2. Evidence that energy efficiency has been adopted in the working practices of centre staff at all levels. 3. Evidence that the importance of energy efficiency has been communicated to centre tenants and their staff at all levels.
5 MANAGER OF THE YEAR.. The SCEPTRE Manager of the Year recognises best practice by a manager employed in a shopping centre, retail park, leisure park or outlet mall. In no more than 300 words, please state on your entry why you believe you should receive the SCEPTRE Manager of the Year Award. The more information the better, but please do not exceed the word limit. The judges will make their decision using the following criteria, so please use these as a guideline in making your submission. 1. Increase/decrease in the last 12 months of: Footfall Customer spend Dwell time Number of voids Service charge Number of customer/tenant complaints 2. Number of new tenants in the last 12 months 3. Success in maintaining/managing/improving relationships with tenants 4. Percentage of tenants attending tenant association meetings 5. Frequency of visits to tenants premises 6. Success of any marketing programmes 7. Extent of involvement with the local community
6 MARKETING MANAGER OF THE YEAR.. The SCEPTRE Marketing Manager of the Year Award recognises best practice by a marketing professional in a shopping centre. This could, for example, be an in-house marketing professional or a marketer employed by outside consultancy. In no more than 300 words, please state on your entry why you believe you should receive the SCEPTRE Marketing Manager of the Year Award. The more information the better, but please do not exceed the word limit. The judges will make their decision using the following criteria, so please use these as a guideline in making your submission. 1. Contribution to marketing initiatives to the performance and success of the centre. How had the entrant contributed to, for example, increases in footfall, dwell time and customer spend? Please provide examples or marketing initiatives, together with their evaluations. 2. Value for money received from the entrant s marketing initiatives bearing in mind the centre s marketing budget. Has the entrant spent the budget wisely and cost-effectively? Can you give an indication of the budget and the size of the centre? 3. Contribution of the entrant to the public perception of the centre. Has the entrant s work been recognised in the media in the local community or by local or national bodies? Can you quantify the media coverage of marketing initiatives? 4. Innovation: has the entrant shown innovative thinking in formulating and executing marketing initiatives? Please give examples, together with some evaluation of the activity.
7 OPERATIONS MANAGER OF THE YEAR.. The SCEPTRE Operations Manager of the Year Award recognises best practice by an operations manager employed in a shopping centre, retail park, leisure park or outlet mall. In no more than 300 words, please state on your entry why you believe you should receive the SCEPTRE Operations Manager of the Year Award. The more information the better, but please do not exceed the word limit. The judges will make their decision using the following criteria, so please use these as a guideline in making your submission. 1. Success in ensuring smooth management of the centre s systems 2. Success in planning, procuring and managing repair/replacement/upgrade of plant & machinery 3. Contribution to the centre s initiatives on customer service and sustainability 4. Efficient management of suppliers to ensure value for money for the service charge
8 RETAIL LIAISON MANAGEMENT AWARD.. The SCEPTRE Retail Liaison Award recognises best practice in shopping centre retail liaison whether by directly employed management teams or by external managing agencies. In no more than 300 words, please state on your entry why you believe you should receive the SCEPTRE Retail Liaison Award. The more information the better, but please do not exceed the word limit. The judges will make their decision using the following criteria, so please use these as a guideline in making your submission. 1. Contribution of retail liaison activities to the centre or portfolio s financial performance, tenant mix, footfall and vitality. Please include examples. Supporting data such as comparative sales levels, occupancy levels, and feedback from retailers and customers will be considered by the judges. 2. Contribution by centre management to improvements in retailers merchandising, store layout and design. 3. Contribution by centre management to improvements in retailers customer service and staff training
9 SECURITY TEAM OF THE YEAR.. The SCEPTRE Security Team of the Year recognises best practice in shopping centre security whether by directly-employed security teams; specialist contractors or integrated services suppliers. In no more than 300 words, please state on your entry why you believe you should receive the SCEPTRE Security Team of the Year Award. The more information the better, but please do not exceed the word limit. The judges will make their decision using the following criteria, so please use these as a guideline in making your submission. 1. Contribution of the team to the centre s security. Please include examples. Supporting data such as comparative crime levels, and feedback from police, retailers and customers will be considered by the judges. 2. Engagement of the security team in the centre s wider customers service initiatives 3. Contribution of security to delivering enhanced value for money for the centre s service charge.
10 SHORT TERM RETAILER OF THE YEAR.. The SCEPTRE Short Term Retailer of the Year Award recognises best practice by RMU, kiosk or pop-up retailers. In no more than 300 words, please state on your entry why you believe the nominee should receive the SCEPTRE Short Term Retailer of the Year Award. The more information the better, but please do not exceed the word limit. The judges will make their decision using the following criteria, so please use these as a guideline in making your submission. 1. Overall contribution to a scheme s success 2. Financial performance of the retailer (to the best of your knowledge) 3. Excellence in customer service 4. Supportive for the centre s marketing and promotional programmes 5. Excellence in display and merchandising techniques 6. Involvement in the centre s environmental activities
11 WASTE MANAGEMENT AWARD.. The SCEPTRE Waste Management Award of the Year recognises best practice in waste management demonstrated by a shopping centre or portfolio of shopping centres. In no more than 300 words, please state on your entry why you believe you should receive the SCEPTRE waste management of the Year Award. The more information the better, but please do not exceed the word limit. The judges will make their decision using the following criteria, so please use these as a guideline in making your submission. 1. A single initiative or series of initiatives that have improved the waste performance of a centre or portfolio, either through efficiency, recycling or re-use. Supporting data will be considered by the judges. 2. Evidence that waste reduction has been adopted in the working practices of centre staff at all levels. 3. Evidence that the importance of waste reduction through recycling and re-use has been communicated to centre tenants and their staff at all levels.
12 YOUNG ACHIEVER OF THE YEAR.. The SCEPTRE Young Achiever of the Year recognises talent in those aged 30 or under on 1 April In no more than 300 words, please state on your entry why you believe you should receive the SCEPTRE Young Achiever of the Year Award. The more information the better, but please do not exceed the word limit. The judges will make their decision using the following criteria, so please use these as a guideline in making your submission. 1. Contribution of the entrant to the performance and success of the centre. How has the entrant contributed to, for example, increases in footfall, dwell time or customer spend? Or how has he or she raised the centre s profile in the public perception? 2. Progress in training and professional development. Please provide examples. 3. Commitment to meeting the needs and demands of the centre s stakeholders landlords, occupiers, visitors and the local community and to those of the team in which the entrant works. Please provide examples. 4. Potential to benefit the shopping centre industry at large in the years to come. Please state how you believe your entrant will develop.
13 MALL TECHNOLOGY INNOVATION OF THE YEAR.. The SCEPTRE Mall Technology Innovation of the Year Award recognises best practice in mall technology demonstrated by a shopping centre or portfolio of shopping centres. Priority will be given to solutions that have been tested and applied in real-life mall environments, and judges will look for evidence in the form of testimonials from end-users. In no more than 300 words, please state on your entry why you believe you should receive the SCEPTRE waste management of the Year Award. The more information the better, but please do not exceed the word limit. The judges will make their decision using the following criteria, so please use these as a guideline in making your submission. 1. Enhances centre management or financial performance 2. Enhances the customer experience 3. Contributes to centre marketing, security, leasing, commercialisation or other operations
14 Terms and Conditions 1. The organiser of the awards is Shopping Centre, JLD Media, 25 Clarendon Road, Redhill, Surrey RH1 1QZ. 2. By entering the awards the entrant will be deemed to have read and understood these rules and to be bound by them. These rules include any instructions set out with the awards details. 3. There is no restriction on the number of entries or on the number of categories for which entries may be submitted. Each entry needs to be on a separate form. 4. All entries must be sent by to arrive no later than 13 April Entries will only be accepted if they are submitted on the entry form, completed in full and accompanied by any supporting documents. 6. Entries must be signed by the person responsible for submitting the entry and to whom all correspondence concerning the Awards should be addressed. 7. Entries will become the property of the organiser and will not be returned. 8. Responsibility cannot be accepted for lost, late or mislaid entry and any entry which is damaged, defaced, illegible or incomplete, or which otherwise does not comply with these terms and conditions may be deemed invalid in the sole discretion of the organiser. 9. The shortlist for the awards will be announced in April Short-listed entrants will be notified by as soon as practicable following the announcement. 10. Winners will be announced during the awards dinner on 20 June 2018 at The Dorchester, London. The winners names will be published in the July 2018 edition of Shopping Centre and online at www. shopping-centre.co.uk 11. The organiser reserves the right to change the categories and the judging panel without prior notice to entrants. 12. The judges may decline to make some or all of the awards in any category if in their opinion there are insufficient entries of a winning standard. 13. The organiser s decision on all matters affecting this competition is final and legally binding. 14. No correspondence will be entered into. 15. Winners may be required to take part in some post-event publicity and consent to their name and photograph being used for such purposes. 16. Winners may publicise they are a category winner or short-listed in Shopping Centre SCEPTRE Awards 2018 provided that the category is specified.
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