Down Payment Online Manual

Transcription

1 Dwn Payment Online Manual

2 Dwn Payment Online Manual Member cntacts may use this manual t help navigate Dwn Payment/Set Aside Prgram (DP) Online and perfrm the fllwing functins: 1. Lg int DP Online thrugh eadvantage 2. View all DP member activity 3. Initiate and cmplete a hmebuyer reservatin 4. Respnd t a reservatin clarificatin request 5. Initiate and cmplete a disbursement request 6. Respnd t a disbursement clarificatin request 7. Submit a hmebuyer withdraw request This manual als cntains the fllwing appendices t further assist DP members: Appendix A. Dcuments Needed fr Reservatin and Disbursement Cmpletin Appendix B. Reservatin and Disbursement Status Descriptins If yu have any questins abut DP Online navigatin, please call the Bank s Cmmunity Investment Department at , ext Belw is key infrmatin assciated with the DP funding runds. Fr mre infrmatin, please visit the Dwn Payment Prducts sectin f All Dwn Payment prducts will be first-cme, first-served prgrams. All members must have an executed Dwn Payment Agreement n file befre funds can be reserved. Member cntacts administering the DP prgrams must be set up in eadvantage by their institutin s eadvantage Administratr in rder t gain access t the DP Online system. Lans using Dwn Payment Prduct grant funds must be clsed within 120 days f reservatin apprval. This is a reimbursement prgram. Therefre, nce the lan has clsed and the submitted disbursement has been apprved, funds will be reimbursed t yur institutin thrugh the member DDA accunt n file with FHLB Des Mines. Yur institutin is required t be listed as the Lender n the Deed Restrictin (Retentin Agreement). DP Online is accessible thrugh eadvantage 7:00 a.m. t 8:00 p.m. CST, including weekends and FHLB Des Mines hlidays. Users f DP Online can nly access the system when eadvantage is available. NOTE: Please cntact yur institutin's eadvantage Administratr t be set up in eadvantage as a DP Online user. 2

3 Dwn Payment Online Manual TABLE OF CONTENTS Sectin... Page System Requirements... 4 Dwn Payment Online User Set-Up... 4 Lg int Dwn Payment Online... 7 View All DP Member Activity... 9 Initiate a Reservatin Submit the Reservatin Respnd t Reservatin Clarificatin Request Initiate a Disbursement Request Cmplete a Previusly Initiated Disbursement Request Submit the Disbursement Request Respnd t Disbursement Clarificatin Request Submit Withdraw Request Appendix A: Dcuments Required fr Reservatin and Disbursement Appendix B: Reservatin and Disbursement Status Descriptins

4 Dwn Payment Online Manual SYSTEM REQUIREMENTS: DP Online, which is accessed thrugh eadvantage, is fficially supprted by Internet Explrer DP Online can be used via Firefx, Chrme, r any ther brwser. Hwever, if yu experience an issue with ne f these brwsers, first try using Internet Explrer If an issue still persists after attempting t use IE 8-11, please cntact ur Service Desk at , ext Please allw 20 minutes frm time f eadvantage credential authenticatin befre yu access DP Online. This delay in time is needed t integrate the user prfile int the autmated system. DOWN PAYMENT ONLINE USER SET-UP IN eadvantage (Fr eadvantage Administratrs Only): STEP 1: If a member user cntact des nt currently have access t eadvantage, they will need t be added as a user t be able t access the DP Online system. Only an eadvantage Administratr can set up user ids and passwrds and assign user rles and authrizatin types fr the member user cntact. FHLB Des Mines cannt set up user prfiles r create user ids and passwrds. Once the eadvantage Administratr lgs in t eadvantage, click n Admin and select User Administratin and then Add User t add a new member user cntact. 4

5 STEP 2: Dwn Payment Online Manual The eadvantage Administratr will need t assign a user id and passwrd fr each member user cntact that will be need access t the Dwn Payment Prgram Online Select a User Type frm the 2 ptins: eadvantage Optin: Individuals needing access t bth eadvantage and AHP r Dwn Payment prgrams. Affrdable Husing Prgram (AHP) r Dwn Payment/Set Aside Prgram Optin: Individuals nly needing access t AHP r Dwn Payment/Set Aside Prgram. Under Authrizatins, chse Dwn Payment/Set Aside Prgram Access. This will give the individual access t the DP Online system. (See picture belw) 5

6 STEP 3: Dwn Payment Online Manual If the member cntact is already a user f eadvantage, the eadvantage Administratr will nly need t mdify their user prfile by assigning the Authrizatin status f Affrdable Husing Prgram (AHP) r Dwn Payment/Set Aside Prgram. T mdify, edit r reset a passwrd fr a member cntact frm the User Administratin screen, click n the pencil beneath the cntact name. #1 #2 6

7 LOG INTO DOWN PAYMENT ONLINE THROUGH eadvantage: Dwn Payment Online Manual STEP 1: DP Online is accessed thrugh eadvantage which is lcated n FHLB Des Mines hmepage. Lg int eadvantage: STEP 2: O Enter Lgin ID and Passwrd (Lgin ID and Passwrd will be assigned by yur institutin s eadvantage Administratr) 7

8 Dwn Payment Online Manual Step 3: The Dwn Payment user lgs int DP Online thrugh eadvantage. The menu will display the Dwn Payment/Set-Aside Prgram Online ptin listed (see belw). Click n Dwn Payment/Set-Aside Prgram Online Menu Display fr eadvantage Administratrs r individuals with User Type f eadvantage : Menu display fr access t Dwn Payment Online and AHP Online nly (NneAdvantage User): Step 4: Users with access t AHP Online and DP Online will be directed t the Dashbard nce they click n Dwn Payment/Set-Aside Prgram Online. Users with access t nly DP Online will autmatically be directed t the Dashbard nce they sign in t eadvantage. 8

9 Dwn Payment Online Manual VIEW ALL DP MEMBER ACTIVITY: After successfully lgging int DP Online, the Dashbard screen autmatically displays. The Dashbard displays many imprtant prgram data fields, including summary infrmatin fr prgram activity and the recrds fr hmebuyer reservatins. Use the drp dwn menu next t Select Rund t Display t display activity within each specific DP prgram (Hme$tart, Hme$tart Plus, and NAHI). Dashbard infrmatin can be exprted int Excel fr further distributin r analysis using the Exprt key lcated in the tp-right crner. Easily see which husehlds have apprved disbursements by filtering/srting by the Disbursement Date clumn in an exprted Excel spreadsheet. 9

10 Dwn Payment Online Manual INITIATE A RESERVATION: 1. Be sure the crrect prgram has been selected in the Select Rund t Display drpdwn. 2. Click Initiate in the tp left hand crner and then Reservatin. 10

11 Dwn Payment Online Manual MOVING THROUGH EACH SCREEN: Each screen will have a Previus and a Next buttn fr use in navigating thrugh the screens. NOTE: Yu must press the Save buttn n each screen t successfully save yur changes. If yu nly select Previus r Next, yur changes will NOT be saved. Cmplete the requested infrmatin n each screen, and prceed thrugh the steps by clicking the Save and Cntinue OR Save and Exit buttns n the bttm f the screen. 11

12 Dwn Payment Online Manual Save and Exit: This will initiate the reservatin but nt cmplete the reservatin. Save and Cntinue: T cntinue and cmplete a reservatin, all requested supprting dcumentatin and infrmatin will need t be cllected and available fr input int the DP system. Cancel: If the reservatin needs t be cancelled. This buttn will nly be an ptin frm the Hmebuyer Infrmatin and Additinal Cntacts screens when first initiating the reservatin. Once these tw screens have been saved, the funds are reserved fr the husehld and the reservatin is in prcess. Yu will have 10 days t cmplete and submit the reservatin t FHLB Des Mines frm the time the reservatin is initiated. 12

13 Dwn Payment Online Manual Fr the Hmewner Selectin screen, yu will need t dwnlad and cmplete the Incme Calculatin Wrkbk. The Husehld Summary tab will need t be printed and signed by all brrwers n title fr the husehld. 13

14 Dwn Payment Online Manual Then yu will scan and attach this page t the Hmewner Selectin screen, in the psitin shwn belw. Yu will retain the entire Incme Calculatin Wrkbk in.xls frmat fr later uplad t the Husehld Incme Screen. Nte: If there are any husehld members 18 and ver with n incme, please uplad the Certificate(s) f Zer Incme alng with the Husehld Summary page. 14

15 Dwn Payment Online Manual SUBMIT THE RESERVATION: After cmpleting the Husehld Incme screen, click Save. Click Hme t return t the Reservatin Hme Screen. The Reservatin Hme screen lists all f the reservatin request pages that will need t be cmpleted befre a reservatin can be submitted. If all green check marks appear, click n the Submit buttn in the bttm left hand f the screen. Press Submit t send the reservatin request t FHLB Des Mines fr review. Once a reservatin is submitted, n mdificatins t the reservatin can be made. NOTE: All sectins must have green check marks. Sectins with a red x r yellw check mark must be cmpleted befre cntinuing (See picture n next page). 15

16 Dwn Payment Online Manual T verify that the reservatin was submitted, nte the reservatin s status changes frm Reservatin Request Pending t Reservatin Request Submitted. A system-generated will be deplyed t the cntacts assciated with this request ntifying them that the request has been submitted. 16

17 RESPOND TO RESERVATION CLARIFICATION REQUEST: Dwn Payment Online Manual O If FHLB Des Mines has questins n the submitted reservatin and /r additinal dcumentatin r infrmatin is needed t cmplete a reservatin review, a reservatin clarificatin request will be initiated by FHLB Des Mines. The member cntact will receive ntificatin f the clarificatin request by . The status f the reservatin changes frm Reservatin Request Under Review t Reservatin Request Clarificatin Pending. FHLB Des Mines cmments will appear n the individual screens with red questin mark(s). Navigate t the page(s) with the red questin mark(s), make the crrectins and re-save the page(s). Once each page is saved, the Reservatin Hme screen will shw the page with a green questin mark. Press Submit t send the clarificatins t FHLB Des Mines fr review. Verify that the Reservatin Status has changed frm Reservatin Request Clarificatin Pending t Reservatin Request Clarificatin Submitted. If the status is updated, then the clarificatin has been successfully submitted. 17

18 Dwn Payment Online Manual A system-generated will be deplyed t the cntacts assciated with this request ntifying them that the clarificatin has been submitted. 18

19 Dwn Payment Online Manual INITIATE A DISBURSEMENT REQUEST: Disbursement Requests can nly be submitted fr husehlds with a status f Reservatin Request Eligible. After successfully lgging int DP Online, select the reservatin number r hmebuyer last name. Yu will initiate a disbursement frm the Reservatin hme screen. 19

20 Dwn Payment Online Manual Hver ver Initiate, lcated in the tp-left f the screen, and click Disbursement. NOTE: Since this is a reimbursement prgram, funds will nly be reimbursed after the lan clses. A disbursement can be initiated, but cannt be cmpleted until after the lan has clsed in rder t uplad the final lan dcumentatin t FHLB Des Mines fr review. MOVING THROUGH EACH SCREEN: Each screen will have a Previus and a Next buttn fr use in navigating thrugh the screens. NOTE: Yu must press the Save buttn n each screen t successfully save yur changes. If yu nly select Previus r Next, yur changes will NOT be saved. 20

21 Dwn Payment Online Manual Cmplete the requested infrmatin n each screen, and prceed thrugh the steps by clicking the Save and Cntinue OR Save and Exit buttns n the bttm f the screen. Save and Exit: This will initiate the disbursement request but nt cmplete the request. Save and Cntinue: T cntinue and cmplete a disbursement request, all requested supprting dcumentatin and infrmatin will need t be cllected and available fr input int the DP Online system. Cancel: If the disbursement request needs t be cancelled. As with the Reservatin prcess, this buttn will nly be an ptin frm the first tw screens. Yu will have 120 days t cmplete and submit the disbursement request t FHLB Des Mines frm the time the reservatin is apprved by FHLB Des Mines. 21

22 Dwn Payment Online Manual After viewing the Timeline screen, click Save and then Hme t return t the Disbursement Hme Screen. 22

23 COMPLETE A PREVIOUSLY INITIATED DISBURSEMENT REQUEST: Dwn Payment Online Manual T initiate a disbursement and save wrk t be cmpleted at a later time, bth the Disbursement Initiatin AND Additinal Member Cntacts screens must be cmpleted and saved. If Cancel is selected n either f these tw screens, a disbursement will nt have been initiated and yur wrk will NOT be saved. Nte: T gain access t the Disbursement Hme Page t cmplete a previusly initiated disbursement, click n the Disbursement ID number. Yu will NOT be able t initiate a disbursement request fr a reservatin that already has a disbursement initiated. Yu will simply access the Disbursement by clicking n the Disbursement ID number. 23

24 Dwn Payment Online Manual SUBMIT THE DISBURSEMENT REQUEST: The Disbursement Hme screen lists all f the disbursement request pages that will need t be cmpleted befre a disbursement can be submitted. If all green check marks appear, click n the Submit buttn in the bttm left hand f the screen. Press Submit t send the disbursement request t FHLB Des Mines fr review. Once a disbursement is submitted, n mdificatins t the disbursement can be made. NOTE: All sectins must have green check marks befre submitting the disbursement. All sectins with a red x r yellw check mark must be cmpleted befre cntinuing. 24

25 Dwn Payment Online Manual T verify that the disbursement request was submitted, nte whether the status changed frm Disbursement Request Pending t Disbursement Request Submitted. If the status is updated, then the disbursement request has been successfully submitted. A system-generated will be deplyed t the cntacts assciated with this request ntifying them that the disbursement request has been submitted. 25

26 RESPOND TO A DISBURSEMENT CLARIFICATION REQUEST: Dwn Payment Online Manual If FHLB Des Mines has questins n the submitted disbursement request and needs additinal dcuments and/r infrmatin t cmplete a disbursement request review, a disbursement clarificatin request will be initiated by FHLB Des Mines. The member cntact will receive ntificatin f the clarificatin request by , and the status f the disbursement changes frm Disbursement Request Under Review t Disbursement Request Clarificatin Pending. Click n the Disbursement Number fr access t the Disbursement Hme Page. A red questin mark will indicate which page(s) will require additinal infrmatin r clarificatin. FHLB Des Mines cmments will appear n bth the Disbursement Hme screen and the page that needs clarificatin. Navigate t the page(s) with the red questin mark, make the crrectins and save the page(s). Once the page is saved, the Disbursement Hme screen will shw a green questin mark. (See picture abve) 26

27 Dwn Payment Online Manual The Hme screen lists all f the pages f the Disbursement Request that need t be cmpleted. If all green marks appear, the Submit buttn will be available. Press Submit t send the clarificatin t FHLB Des Mines fr review. Once a clarificatin is addressed and submitted, n mdificatins t the clarificatin can be made. Verify that Disbursement Status has changed frm Disbursement Request Clarificatin Pending t Disbursement Request Clarificatin Submitted. If the status is updated, then the disbursement clarificatin has been successfully submitted. A system-generated will be deplyed t the cntacts assciated with this request ntifying them that the clarificatin request has been submitted. 27

28 Dwn Payment Online Manual SUBMIT WITHDRAW REQUEST: If a member n lnger wishes t prceed with a DP reservatin, a Withdraw Request can be submitted. After successfully lgging int DP Online, select the reservatin number r hmebuyer last name t enter the Reservatin Hme screen. Hver ver Initiate and click Withdraw. Cmplete the Initiate Reservatin Withdraw screen by prviding a shrt narrative n the reasn fr the withdrawal and select Save. N further actin is required. This actin will ntify FHLB Des Mines that a Withdraw Request has been initiated. FHLB Des Mines will apprve the request, and the status will change t Reservatin Request Withdrawn. T review which reservatins have withdraw requests pending, see the Withdrawal Requested clumn n the Dashbard screen. Once FHLB Des Mines apprves the Withdraw Request, a system-generated will be deplyed t the cntacts assciated with this request ntifying them that the reservatin has been withdrawn. The funds are returned t the first-cme/first-served general pl. 28

29 Dwn Payment Online Manual APPENDIX A. DOCUMENTS REQUIRED FOR RESERVATIONS AND DISBURSEMENTS DOCUMENTS REQUIRED FOR RESERVATION: 1. Cpy f appraisal nly if ne r mre f the fllwing applies: a. Related party transactin (Site Selectin screen) b. REO prperty (Site Selectin screen) c. FHLB Des Mines grant t be passed thrugh t nn-prfit r ther 3 rd party (Eligibility screen) 2. Husehld Summary Sheet frm Incme Calculatin Wrkbk signed by all brrwers n title fr the husehld (Hmewner Selectin screen) 3. Certificate(s) f Zer Incme if applicable. (Hmewner Selectin screen) 4. Signed Purchase & Sale Agreement (Eligibility screen) 5. Dcumentatin f public husing assistance- Hme$tart Plus Only (Eligibility screen) 6. Dcumentatin f Native eligibility - NAHI Only (Eligibility screen) 7. Incme Calculatin Wrkbk- must be upladed in.xls frmat (Husehld Incme screen) 8. All incme verificatin dcuments fr all surces f incme. All incme dcuments must be scanned and upladed as ne PDF dcument. (Husehld Incme screen) DOCUMENTS REQUIRED FOR DISBURSEMENT: 1. If first-time hmebuyer: a. a Certificate f Hmebuyer Educatin signed by bth member and brrwer(s) n title t the hme (Disb Inf Page 1) b. Cpy f the hmebuyer educatin curse class certificate(s) (Disb Inf Page 1) Nte: Bth hmebuyer and c-buyer will need t take the curse and cmplete the dcumentatin if they are n title and first-time hmebuyers 2. Final Mrtgage Clsing Disclsure r applicable settlement statement fr 2 nd mrtgage if applicable (Disb Inf Page 2) 3. Final Mrtgage Clsing Disclsure r applicable settlement statement fr 1 st mrtgage (Disb Inf Page 3) 4. Certificate f Brrwer Eligibility signed by the member. This dcument is created within the DP Online system during the disbursement request prcess, frm infrmatin cllected n previus screens. (Disb Inf Page 3) Nte: If the Adbe Reader errr is received, please use the Print PDF link n the screen. 5. Cpy f executed Deed Restrictin (Retentin Agreement) fr fee simple r Native Trust Lands AND Schedule A f Title Cmmitment (Disb Inf Page 3) 6. Rehab/Repair Wrksheet if applicable (Disb Inf Page 3) Nte: All funds fr Rehab/Repair must be distributed thrugh escrw and reflected in the Clsing Disclsure. 7. Prperty Inspectin Reprt frm cmpletin f rehabilitatin if applicable (Disb Inf Page 3) 29

30 Dwn Payment Online Manual APPENDIX B. RESERVATION AND DISBURSEMENT STATUS DESCRIPTIONS Reservatin Request Pending A reservatin request has been initiated, but nt yet submitted. Yu may begin and save prgress n the reservatin request and return t cmplete the wrk. A reservatin must be cmpleted by the Reservatin Cmpletin Expiratin Date as fund n the Request Timeline screen. Reservatin Request Submitted Reservatin has been submitted and is nw available fr FHLB Des Mines t review and apprve. Yu are n lnger able t edit the reservatin request. Reservatin Request Under Review Request is under review by FHLB Des Mines. Reservatin Request Clarificatin Pending Reservatin has a clarificatin request utstanding. Yu can edit nly the pages where FHLB Des Mines has indicated clarificatin is needed. Reservatin Request Clarificatin Submitted Clarificatin has been submitted, returning the reservatin request t FHLB Des Mines. Yu cannt edit the clarificatin nce submitted. Reservatin Request Ineligible The request has been reviewed, and FHLB Des Mines has determined the participant is nt eligible fr a reservatin. Reservatin Request Eligible The request has been reviewed, and FHLB Des Mines has determined the hmebuyer is eligible fr a reservatin. Disbursements may nw be initiated and submitted. 30

31 Dwn Payment Online Manual Disbursement Request Pending A disbursement request has been initiated, but nt yet submitted. Yu may begin and save prgress n the disbursement request and return t cmplete the wrk. Hwever, all initiated disbursements must be cmpleted and submitted by the Reservatin Expiratin Date fund n the Timeline screen. Disbursement Request Submitted The request has been submitted and is nw available fr FHLB Des Mines t review and apprve. Yu are n lnger able t edit the disbursement request. Disbursement Request Under Review Request is under review by FHLB Des Mines. Disbursement Request Clarificatin Pending Request has a clarificatin request utstanding. Disbursement Request Clarificatin Submitted The clarificatin request has been submitted t FHLB Des Mines. Disbursement Request Rejected The request has been reviewed by FHLB Des Mines and been determined nt eligible fr reimbursement. Disbursement Request Apprved The request has been reviewed by FHLB Des Mines and been determined an eligible reservatin. Funds will be depsited int the member s FHLB Des Mines Demand Depsit Accunt. Withdraw Request Submitted A request has been submitted t FHLB Des Mines t withdraw the applicatin. Withdrawn FHLB Des Mines has apprved withdrawal request, and the funds have been returned t the general first-cme/first-served pl fr that funding rund. Expired The length f time fr grant reservatin r disbursement has passed, and the funds have been returned t the general first-cme/first-served pl fr that funding rund. 31