Office of The Chief District Medical & Public Health Officer, Puri.

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1 Office of The Chief District Medical & Public Health Officer, Puri. TENDER CALL NOTICE FOR OPD,IPD MANAGEMENT SYSTEM BY PROVIDING COMPUTER HARDWARE, SOFTWARE AT DISTRICT HEAD QUARTER HOSPITAL.PURI Sealed Tender are invited from reputed Organisations/Institutes, Registered firms with proven track record in the field of Software development for a period of one Year w.e.f to on contract basis for Computerization of OPD,IPD & User fees counters activities of DHH,Puri. The detailed information has been given in the Tender Document which may be obtained in person from the office of CDMPHO, Puri on any working day between AM to 5.00 PM during office from to The details of terms and conditions can be downloaded from the district website i.e. The last date and time for submission of Tender Document is by 5.00 PM. by registered/ speed post only. The undersigned reserve the right to cancel any or all Tender without assigning any reason thereof. The undersigned is not responsible for any postal/dispatch delay. Sd/- Chief District Medical & Public Health Officer,Puri

2 CONTENTS Request for Proposal for Deployment of Hardware, Software and Manpower for OPD Management at District Head Quarter Hospital, Puri. Description of Matters Page No. 1. Background 3 2. Purpose 3 3. Eligibility 3 4. Submission of RFP 4 5. General Terms and Conditions 5 6. Evaluation Procedure 6 Terms of Reference (TOR) Annexure-A i. Objectives 7 ii. Scope of Work 7 iii. Responsibility of Hospital 7 iv. Time Line 7 v. Technical Information on OPD management 8 Annexure-B Format of Technical Offer 9 Annexure-C Format of Financial Offer Checklist (Annexure-D) 11 SCHEDULE OF RFP 1. Last Date & Time of Sale of RFP papers Last Date & Time of Submission of RFP (5.00pm) 3. Date & Time of Opening of Technical Bid Date & Time of Opening of financial Bid Cost of RFP Paper - Rs. 1,000/- ( in shape of Demand Draft) Bid Security/ EMD Money - Rs. 10,000/-( in shape of Demand Draft) The Demand Draft shall be prepared in favour of The Member Secretary, RKS, DHH, Puri and payable at Puri in any Nationalized Bank / Scheduled Bank. Firms / Bidders downloading RFP documents from the website are required to submit the RFP fees in shape of DD amounting Rs. 1000/- in favour of The ADMO(Med.), District Head Quarter Hospital, Puri and payable at Puri.

3 RFP FOR IMPLEMENTATION OF OPD MANAGEMENT SYSTEM BY PROVIDING COMPUTER HARDWARE, SOFTWARE AND OPD MANAGEMENT SERVICES AT DISTRICT HEAD QUARTER HOSPITAL. 1. Background : The District Head Qaurter Hospital, Puri is a largest referral hospital in the eastern region, having all major facilities and infrastructure to provide good quality patient care services to all walk of life. The hospital deals with a huge number of patients, approximately 1000 persons everyday at various outdoors of this hospital. Presently three outdoors like main outdoor, casualty OPD and Eye outdoor are to be computerized for issue of OPD tickets on outsourcing basis. Two fees counters are also running on manual basis by the existing staffs. The hospital authority now invites sealed RFP from eligible bidders for computerization of outdoors and user fees counters on outsourcing basis by providing Computer Hardware, Software and Manpower for the issue of OPD tickets and users receipts to the patients on daily basis. Bidders having DGS & D registration and ISO 9001:2008 certifications for HMIS services may obtain RFP papers / documents from the office of the ADMO(Med) by depositing RFP fees cost. The OPD management software shall be based on Odia Language. 2. Purpose: The main purpose and objective of this RFP is to select a suitable and eligible bidder for computerization of Main Outdoor, Casualt Outdoor, User Fees counter on outsourcing basis by deploying required infrastructure as mentioned above. The bidder shall operate User fees Counters and OPD/IPD counters on 24X7 basis. The Agreement for the said purpose shall be executed initially for a period of two years and subsequently extendable on mutual understanding subject to satisfactory performance of the successful bidder. The bidder shall provide hassle free services at the premises of the hospital authority without reaching any harm to the patients/official of the hospital. The bidder is also responsible for providing all stationary and maintenance of equipments for the said purpose. 3. BIDDERS ELIGIBILITY CRITERIA: i. The BID is open to reputed and registered Organizations / Institutes, Central/State Government Organizations / Registered firms, with proven track record in the field of Software Development since last ten years in Government Sector. Documentary proof to be attached. ii. The firm must be a registered Software Developer under DGS&D or Equivalent Authority. iii. The firm must have ISO certifications for HMIS services. iv. The BIDDER must have executed at least 5 (five) OPD Computerization projects in any Government Medical Colleges/Hospitals having minimum 500 bed capacity in the state before last 2 years. Performance certificate to this effect shall be submitted along with the bid. v. Preference shall be given to the agencies having experience on implementation of HMIS solutions at any Government Hospitals for complete automation activities. The authority may inspect the work at client site. vi. The average annual turnover of the BIDDER must be more than Rs Lakhs per year for last two financial years. Copies shall be attached with the Bid.

4 vii. The firm/ organization participating in the BID is required to submit copies of up-to-date Income Tax, Sales Tax/VAT/VAT CC, Service Tax and EPF & ESI registration document and Labour License along with the Bids. viii. The concept for OPD Management System in Odia language has to be submitted along with Bid mentioning Implementation Process, Hardware/Software/Manpower/Stationery Requirements etc. in the absence of this concept, the bid shall be liable for rejection technically. ix. An EMD of Rs. 10,000.00(Ten Thousands) only shall have to be deposited with the Technical BID, otherwise the financial BID shall be rejected. x. The BIDDER must have readymade Odia OPD/IPD management software for demonstration to the technical committee. Copy of the screen shots shall be enclosed with the technical bid. xi. The agency must have empanelled with Government of Odisha through IDCOL Software/OCAC/NIC for the software development activity. xii. Firms merely having Data entry or call centre experience are not eligible to participate the RFP. Subletting or associating the work to other agencies shall lead tom criminal prosecution. 4. Submission of RFP A. Preparation of Bid i. The BIDDER must prepare two separate bids one is Technical BID and the other is Financial Price BID. The bid should be addressed to the CDMO, District Headquarter Hospital, Puri. ii. The Technical BID shall consist of following items and documents: a. Organization profile, which shall include personal profile, details of academic as well as experience of back-up personnel. b. Performance certificate towards implementing HMIS in Government Hospitals. c. Performance certificate showing five years experience on computerization of OPD, IPD & Users Fees collection in any two Government Hospitals(500 bedded) in Odisha / India. d. Copy of registration certificates of the firm/company issued by competent authority and Copies of certificate/registrations like up-to-date Income Tax,VAT/VAT CC, Service Tax, EPF, ESI/Labour license, Specific certificates like ISO certification for Hospital Management Information System is a must. e. Copy of Company Balance Sheet and IT returns (last two years). f. In the Financial/Price Bid, the bidder shall indicate the price required in Indian Rupee for completing entire performance obligation as mentioned under the Scope of Work. The Financial/Price Bid shall be filled in both words and figures. g. Copy of the screenshots of the Odia OPD/IPD management software, which to be operational. h. All other documents as per eligibility criteria. N.B. bids without ISO 9001:2008certificates for HMIS shall be summarily rejected. B. BID SECURITY The BID/RFP submitted must be accompanied by the Bid Security (Earnest Money) amount of Rs. 10,000/- (Rupees Ten Thousands) only in shape of Bank Draft in favour of The ADMO(Med), District Head Quarter Hospital, Puri payable at Puri on any nationalized Bank/Scheduled Bank. The Bid security of the unsuccessful BIDDER will be remitted back within 2(two) months from the last date of submission of the RFP. The Bid security of successful BIDDER will be kept till final execution of the wok. EMD exemption certificate / documents in favour o the firm shall be accepted.

5 C. OPENING OF BID The Technical & Financial BID will be opened on stipulated period in presence of BIDDERs/ authorized representatives who choose to attend the bid opening. Only Authorized representatives of the BIDDER with valid identity will be allowed to attend the BID opening. Financial / Price BID shall be opened for the bidders those who qualify technically. 5. General Terms and Conditions: i. The required hardware, software solutions, manpower and stationery shall be deployed by the successful bidders. Hence list oif the same shall be attached with the bid. ii. The payment shall be made for issue of OPD tickets on per ticket / receipt/report basis, where user receipts are to be issued on two part paper. iii. An authorized representative of the firm must put his/her initials on all pages of the offer. The representative s authorization need to be confirmed by a written power of attorney accompanying the offer. iv. Only authenticated & signed copies of the Technical Offer & Financial offer is required to be submitted super scribing Tender No.& Subject on the top of envelope as the case may be. In case any discrepancies found between the Tender Document and the Original Document of the bidders, the tender will be summarily rejected. v. The documents of the Technical Offer shall be placed in a sealed envelope clearly marked Technical Offer. Similarly the original copies of the Financial offer shall be placed in a separate sealed envelope clearly marked Financial Offer and warning DO NOT OPEN with the Technical Offer. Both these envelopes shall be placed into an outer sealed envelope bearing the submission address and clearly marked RFP for OPD Management Services at District Head Quarter Hospital, Puri. vi. A non-refundable processing fee of an amount of Rs (Rupees One Thousand) only in shape of Bank draft drawn in favour of The ADMO(Med), District Headquarter Hospital, Puri payable at Puri on any Nationalized Bank / Scheduled Bank shall be enclosed with the bid. If paid during receiving RFP paper, the copy shall be deposited. vii. The complete offer must be submitted to the The ADMO(Med), District Headquarter Hospital,Puri on or before Stipulated period by registered / courier / in person. The offers received after the schedule date and time shall not be valid. The DHH will not be responsible for any type of delays. viii. For any clarification ADMO(Med) may be contacted during office hours along with written query on or before Stipulated Period. ix. The received offers shall remain valid for a minimum period of 30(thirty) days from the date of opening of the bid. x. Submission of the RFP and participation by an Organization shall be constructed that the Organization agrees to abide by all the terms and conditions prescribed for the assignment. xi. The DHH reserves the right to accept or reject any or all offers without assigning any reason s thereof and to add, modify or delete any of the terms and conditions without any prior notice. The decision of The CDMO, District Head Quarter Hospital,Puri shall be final and bindings. xii. The CDMO, District Head Quarter Hospital,Puri reserves the right to modify the requirement at any time during the process of finalization of RFP. xiii. Bid not submitted as per prescribed procedures and guidelines will be liable for cancellation and will be termed as Non Responsive and hence will not be considered for evaluation. xiv. The bidder selected for the contract will be informed by an award letter of which the acceptance has to be submitted to the authority within 3(three) days of receipt of award letter, failing which the EMD of the bidder will stand forfeited and the second lowest bidder will be considered for the contract.

6 xv. xvi. xvii. xviii. xix. xx. xxi. xxii. xxiii. xxiv. The authority inviting the BID will reserve the full authority to cancel or accept any BID without assigning any reason whatsoever without thereby incurring any liability to the affected BIDDER/BIDDERS or any obligation to inform the affected BIDDER/BIDDERS. Responsive bidder not performing the obligation under the contract, with sufficient reasons acceptable to the authority inviting the BID, will be Black Listed. At any time prior to the deadline for submission of bids, the authority inviting the bid may, for any reason, whether as its own initiative or in response to a clarification requested by a prospective bidder, modify the bidding documents by amendment. All prospective bidders who have received the biding documents will be informed of the amendment in writing or by Fax, and will be binding on them. No response or clarification within 3 days will automatically stand accepted by both the parties. In case of any dispute the authority inviting the bid and the vendor shall make every effort to resolve amicably by direct informal negotiation. If such informal negotiation fails, the matter will be referred to Collector, Puri for resolution, whose decision will be final and binding on all. In case of any false or incorrect information found in the RFP, the authority inviting the BID may reject the BID forthwith with forfeiture of Bid Security. Authority inviting the BID may also initiate legal action against the BIDDER. If any additional order will be placed subsequently, the firm is binding to execute the order in stipulated time with same rate. The courts at Puri, Odisha alone shall have the jurisdiction to settle and decide all disputes related to this matter. For any delay in completing the work, the firm will be imposed a financial penalty that will be decided by the authority. The firm has to adhere to the specification as mentioned in Financial BID otherwise suitable penalty deemed proper shall be imposed by the authority. The Upper ceiling for each ticket has been fixed at Rs.1.25 Ps. (per ticket) 6. Evaluation Procedure: 1. The Technical Offer received shall be scrutinized by an Evaluation Committee constituted by The ADMO (Med), District Head Quarter Hospital, Puri for the purpose. 2. Evaluation Committee will evaluate all technical offers as per criteria laid down in technical offer. 3. The Financial bids of technically qualified Bids will be evaluated as a whole considering all items. 4. The BIDDER has to quote rates for each items as per the scope of the work including the TAXES as applicable. Evaluation will be made as a whole considering each item and order will be placed item wise and payment shall be made accordingly. 5. The bidders should quote offer for all the items failing which the Financial BID stand rejected. 6. The lowest rate considering all items taken together quoted by the bidder will be called for presentation. 7. If required negotiation may be made for awarding contract with technically qualified bidders.

7 Annexure-A Terms of Reference (TOR) i. Objectives: The board objective of computerized OPD Management System is for : ii. a. Issue of computerized OPD Tickets to the patients. b. Issue of computerized Users Receipts to the patients. c. Maintenance of database of patients on monthly basis. d. Submission of reports on OPD/Users to the hospital authority on regular interval. Scope of Work: The BIDDER has to conduct the survey for the assessment prior to starting of the work at District Head Quarter Hospital. It will be the responsibility of the bidder to maintain all the hardware/software and manpower etc. within, during the entire period of execution of work/contract period. The job can be taken up in three phases. Phase-I: Installation of Hardware & Networking Equipments: The agency shall deploy required hardware with latest specification so as to meet the high pressure during OPD registration. The agency shall also deploy required computer server for the said purpose. Each operator shall have one computer, One Laser/DMP Printer to issue tickets. There will be 4 counters at main OPD/other OPD. Similarly one computer & printer at user fees counter for user fees collection and lab report generations. The networking shall be done accordingly. Phase-II: Installation of Software for OPD Management System(Compliance to Odia Language): The successful agency shall develop & implement the software for the management of OPD and user fees counters situated at different locations/departments of thehospital. The application software along with MySql Database shall be installed at the central server and shall be accessible from all work stations/computers during transaction/operation. The software developed for the said purpose shall be demonstrated to the ADMO before implementation and a certificate to this effected shall be obtained before go live operation. Basically the software must be multiuser based and should have provision to allow on line ticket booking. Phase-III: Training and Post Implementation Services. The agency shall provide training to the concerned officials of the hospital on the package developed by them and operation manual in this regard shall also be submitted to this office for reference. The hand hold support shall be provided for a period of one year from the date of implementation of the project. All the back log records as well as master file creation shall be done by the agency before go-live of the project. The staffs engaged shall be properly trained so as to behave the patients and officials of the hospital properly. The per-printed stationery shall be approved from the authority before printing on press. The operation appointed by the agency shall be well dressed and on proper uniform. TIME LINE: The project is supposed to be launched within ten days from the date of issue of work order. Failing which, the work order stands cancelled automatically and the second lowest party shall be invited to execute the order. RESPONSIBILITY OF THE HOSPITAL: The hospital shall provide working space like OPD counters, electricity installations, A/c, Power backup, Space for control room etc. before initialization of the project.

8 . OPD MANAGEMENT PROJECT AT DHH, PURI Technical Information on OPD Management A. Total Number of patients per day(approx.) : 1000 B. Total Number of OPD counters to be operated: 1. Main outdoor : 2 2. User Fees : 1 3. IPD/Lab Reports : 1 ============================= Total Number of counters : 4 C. Total number of USERS counters to be operated: 1. RDC : 1 D. Reports to be submitted at: 1) Record Room Daily 2) Hospital Manager Daily 3) OPD Incharge Monthly 4) RTI Data as and when required. E. Data to be submitted: 1. Hospital Manager Monthly 2. Users Section Monthly F. DRESS CODE: All the operators shall be well dressed and properly uniformed during working hour. G. LABOUR ACT: All the employees deployed by the agency shall be paid with minimum wages as per the notification of the Government of Odisha from time to time. Apart from that, ESI/EPF shall be deducted from the employee regularly. The procurement policy of the state government shall be applicable. H. CONTROL ROOM: The agency shall operate a control room for providing 24X7 assistance.

9 1. Name of the Organisation: Annexure-B Format of Technical Bid for Implementation of OPD management System at DHH. 2. Name and designation of Officer bearers: 3. Full Postal Address,Phone/Fax, ,website: 4. Branches & Officer in Odisha: 5. Registration details and financial turnover of last two years: 6. Details of past assignments on computerized OPD management any at Govt. Medical College: Title of the assignment Name of the Client Specific objective & outcome 7. Details of past assignments on computerized OPD management any at Govt. Hospitals: Title of the assignment Name of the Client Specific objective & outcome 8. Details documents of important assignments under taken to highlight similar previous experience (enclose copies of few relevant works): 9. Qualification of ToRs/ comments on ToRs: 10. Understanding of Assignment: 11. Proposed Methodology: 12. Enclosures: Copies of registration certificates of the firm with PAN/VAT /Service Tax/EPF/ESI etc. Profile of Organisations/Agencies/Annual reports (last financial year) Copy of last two years audited statement of accounts Methodology of the proposed project Copy of DGS&D/Equivalent registration certificate Copy of ISO certification of HMIS services.

10 Documents /reports of important and relevant to OPD management,hmis software, Technical support provided to highlight similar previous experience in Government hospital sector (as per eligibility criteria) Government empanelment letter for software development. Date: Place: Name & Signature of the Authorised Signatory Designation

11 Annexure-C Format of Financial Offer for IMPLEMENTATION OF OPD MANAGEMENT SYSTEM AT DHH (in the letter head of the firm) (This format must be kept in a separate sealed envelope clearly marked as Financial Offer ) NAME OF THE ORGANIZATION: SL DESCRIPTION OF JOB UNIT PRICE SCHEDULE NO. RATE(Rs.) Figure in words 1. Issue of OPD/IPD Tickets/User receipts/lab Per Ticket Reports to the patients on regular basis at counters by providing manpower, stationery & computer hardware/networking 2. Digitization of old records (A4/Legal) on as is where basis is Per page N.B. 1. Taxes if any on the above services shall be inclusive. 2. Rates quoted above are valid for 30 days from the date of opening. 3. Outsourcing / subcontracting/ associating other agencies shall lead to criminal prosecution and blacklisting the agency by the authority. Date: Place: Signature with Name of the authorized Signatory & Designation

12 ANNEXURE-D CHECK LIST ENVELOPES DOCUMENTS FURNISHED YES/NO 1. Filled in Format for Technical Offer (Annexure-B) 2. Copy of Firm/Company Registration Certificates. 3. Copy of DGS & D or equivalent Registration Certificates (optional) 4. Copy of valid Labour License 5. Copy of VAT / VAT Clearance Certificate 6. Copy of PAN 7. Copy of Service Tax Documents 8. Copy of ISO 9001:2008 certifications for HMIS services 9. Copy of Balance Sheet and IT Returns- last two years 10. Copy of EPF & ESI Registration Certificates/documents. 11. Profile of Firms along with methodology for OPD management. 12. Performance Certificate showing HMIS experience in Govt. Hospitals / Medical colleges in India. 13. Performance Certificate showing 5 years experience on OPD Management and User Fees collection at any 2 Government Medical Colleges in India. 14. Copy of screen shot of the Odia OPD management software. 15. Proof of documents showing major software development experience in Government/Corporate Sector organizations. 16. Non refundable Bank Draft for Rs. 1000/- drawn in favour of District Head Quarter Hospital,Puri payable at Puri on any Nationalized Bank as processing fees. 17. EMD in shape of Bank Draft for Rs /- drawn in favour of District Head Quarter Hospital,Puri payable at Puri on any Nationalized Bank as processing fees. 18. PROOF OF Documents having empanelled with Government of Odisha under ISL/OCAC/NIC for Software Development work 19. Affidavit regarding not to sublet / associate / collaborate the work to third party agency 20. Statistics & Reports on OPD/IPD registration in Odia/Eng language TECHNICAL OFFER (NO FINANCIAL DETAILS)

Request For Proposal for Deployment of Hardware, Software and Manpower for OPD Management at District Head Quarter Hospital, Puri.

Request For Proposal for Deployment of Hardware, Software and Manpower for OPD Management at District Head Quarter Hospital, Puri. RFP No. 206 Date: 29/01/16 CHIEF DISTRICT MEDICAL OFFICER,PURI District