UNWTO.Volunteers Programme

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1 UNWTO.Volunteers Programme Applied training in Development Assistance Luca Mannocchi

2 VOLUNTEERS: Applied training in Development Assistance Provide support in the formulation and implementation of plans, programs or projects for the sustainable development of tourism Target Groups National, regional and local Tourism Administrations, and other development agecies. Young professionals coming from different disciplines to carry out development-through-tourism projects.

3 VOLUNTEERS: Applied training in Development Assistance Specific Objectives To train theoretically and practically, junior professionals with the suitable expertise and skills in the field of tourism as a tool for development. To provide young professionals with working experience especially in developing countries. To support UNWTO, UNWTO Member States, UNWTO consultants and NGOs granted with funding as well as international cooperation agencies in the formulation and implementation of plans, programmes and projects through the technical contribution of UNWTO.Volunteers Corps. To provide governments (at all levels) of developing countries with high calibre junior professionals tourism specialists where gaps in local expertise exists. To disseminate, the policies of UNWTO in the field of tourism. In particular, tourism s role as an instrument of development and its potential to contribute to the Millennium Development Goals

4 VOLUNTEERS: Applied training in Development Assistance Programme Phase 1 Training Course Completion of the blended (online and classroom-based) Course in Tourism and International Cooperation for Development. The course is a pre-requisite for participating in UNWTO.Volunteers Projects. The team of volunteers for each project is built from the group of participants that has successfully completed this course. It is given in a blended learning format (100 hours online and 100 hours in classroom) and it is intensive both in its conceptual and practical dimensions. Contents: Critical Issues in Tourism; Critical Issues in International Cooperation and Development (Public-Private partnerships for development; environmental, social and economic issues); Methodologies & Tools in Tourism and International Cooperation (Project Cycle Management and other methodologies used in development projects); Tourism and International Cooperation in Context (Case studies provided and presented by the UNWTO and other leading agencies).

5 VOLUNTEERS: Applied training in Development Assistance Programme Phase 2 Field Missions Support to Formulation (Short term) Since 2007 Duration 6 months (3 weeks field work) with UNWTO/Themis Foundation experts Support to Implementation and/or formulation (Long term) Since 2010 Up to 24 months in a developing country, working as young professional supervised by the team One or two volunteers working with a local counterpart to carry out a specific assignment. The volunteers work is coordinated by UNWTO/Foundation or the International Organizations to which they are assigned.

6 UNWTO.Volunteers Programme Applied training in Development Assistance UNWTO.Volunteers Corps Basic Features Regions of Origin Middle East, 1% Australia, 1% Asia, 1% Gender Male 26% Country of Origin Africa, 5% Female 74% Latin America, 37% Europe, 55% Germany 1% Dominican Republic 1% Principality of Andorra 1% Italy 2% Ecuador 2% Spain 47% Senegal 1% Bahrain 1% Congo 1% Honduras 1% Argentina 1% Mauritius 1% Venezuela 2% Portugal 2% Guatemala 1% Ghana 2% France 2% Urguay 2% Panama 1% Perú 6% Austria 1% Bolivia 1% Brazil 6% Nicaragua 1% Colombia 5% South Africa 1% Australia 1% Finland 1% Mexico 6% Chile 2% 170 volunteers (updated on July 2011). Over 30 nationalities. Training; Tourism products design; Design, evaluation and follow-up of projects; Tourism inventories; Setting up tourism information systems; Tourism promotion actions (website development, promotional materials); Development and implementation of tourism signposting; Value chain analyses; Improvement of urban image and territorial planning of tourism, etc.

7 VOLUNTEERS: Applied training in Development Assistance Request for UNWTO support In case of NTAs, being a UNWTO member state; In case of decentralized NTAs, count with the support of the central NTA; In case of and international cooperation agency an agreement should be signed. Ask formally for request of support; Appoint a laison officer with the UNWTO/Themis;

8 VOLUNTEERS: Applied training in Development Assistance SHORT TERM MISSIONS formulation of tourism plans, programmes and/or projects 1. Exploratory mission and Planning Technical Programme. 2. Preliminary research (on-line). 3. Fieldwork in the host country. 4. Finalization, presentation and delivery of final products. 5. Monitoring and Follow-up (at the request of the Host Country, Government and other interested parties).

9 SHORT TERM MISSIONS formulation of tourism plans, programmes and/or projects 1. Exploratory mission and Planning Technical Programme Fisability study for the application of the volunteers programme (tourism potential; interest; security). Defining general objectives, specific objectives and expected results (scope of the technical project) Defining the tecnhincal team (Volunteers and experts profiles). Drafting of a project proposal with activities and preliminary workframe. Draft and signing of Terms of Reference.

10 Exploratory Mission Metodology RAPID ASSESSMENT* 6 main areas of enquiry Attractions and resources Infrastructure and Services Market Demand Supply and Competitiveness Human and Institutional Capacity Socio-Economic, Cultural and Natural Resource Use Considerations * Based on Gutierrez, E., K. Lamoureux, et al. (2005). Linking Communities, Tourism and Conservation; A Tourism Assessment Process. Conservation International and The George Washington University.

11 Exploratory Mission Minas Gerais Brasil Defining objectives Demand analysis Product development Awareness Governance

12 Exploratory Mission Chiapas Mexico Palenque San Cristobal Tuxtla Chiapa de Corzo Comitán

13 SHORT TERM MISSIONS formulation of tourism plans, programmes and/or projects 2. Preliminary research Metodology On-line work duration weeks. Desk reserach and analysis of secondary datas to contextualize de mission. Benchmarking and other analysis depending on the objective. Logistic arrangements Selection of tecnhical team (Volunteers, mission leadear, experts, local counterpart/s). Defining a work plan.

14 SHORT TERM MISSIONS formulation of tourism plans, programmes and/or projects 3. Fieldwork in the host country Metodology duration 2-3 weeks. Presentation of results gathered from preliminary research (1-2 days meetings). Different type of activities depending on project s objectives. Presentation of preliminary results and recommendations. Logistic arrangements Defining a detailed work plan. Deployment of the tecnhical team Rely on local counterpart to arrange and accomplish the work plan.

15 Metodology Amazonas Colombia

16 SHORT TERM MISSIONS formulation of tourism plans, programmes and/or projects 4. Finalization, presentation and delivery of final products Final reports are submitted to the host country s government 3-4 months after the end of the fieldwork. Official presentation of final conclusions to the members of the government and other interested parties.

17

18 SHORT TERM MISSIONS formulation of tourism plans, programmes and/or projects Enhancing support through long-term missions 6. Monitoring and follow-up (at the request of the Host Country, Government and other interested parties). Follow-up and support on the implementation of the recommendations contained in the final products. Possibility of executing long term volunteer missions for the implementation of specific aspects related to the project.

19 Long Term Missions (implementation and/or formulation) Support NTAs, ONGs and other international organizations 1. Nicaragua. ONG Re.Te. Community tourism development and support to commercialization of tourim products. 2. Guatemala. ONG Movimundo. Community tourism development and support to commercialization of tourism products. 3. Ghana. ONG Ricerca e Cooperazione. Destination management organization. 4. Senegal. ONG CISV. Destination marketing. 5. Burkina Faso. ONG Accra. Community tourism development. 6. Níger. ONG Africa70. Community tourism development. 7. Mozambique. Ministerio do Turismo. Developing of routes and new tourism products. 8. Bután. Tourism Council. Destination marketing.

20 UNWTO Volunteer Cycle Management Recruitment (University course in different languages; Deliver training on-line and on-site; UNWTO Experts;Diversity; Best candidates) Involvement (Continuous Training; health and safety; codes of conduct and contracts increase number of projects; different forms of volunteering; peer support; networking Local volunteering) Retention and recognition (New forms of volunteering; Networking and peer support; Recognition through publication and communication

21 UNWTO Volunteer Cycle Management \ Involvement: Standard procedures for the selection and assignment Drafting of terms of reference (in close collaboration with the counterpart, summarizing: context, type of assignment and volunteer s profile, duration, objectives and expected results, conditions of service). Publishing of the terms of reference (on the UNWTO.Volunteer network and on the UNWTO.Themis Foundation web page). Receipt of applications (from UNWTO Volunteers). Preparing a report on suitable candidates. Conducting interviews (usually according to a predetermined script, conducted between the counterpart, the volunteer and a member of the UNWTO.Themis Foundation staff). Selection of the suitable volunteer (based on interviews and other information proceeding from the training course). DEPENDING ON THE MISSION: Signing of the contract, insurance, visa management and airline tickets. Moving to the field (Security). Tutoring (through the UNWTO.Volunteer e-platform ). Receipt of monthly, bimonthly and quarterly reports drafted by the volunteer related to his/her activities (frequency depends on project objectives and length of stay).

22 UNWTO Volunteer Cycle Management \ Involvement \ Standard procedures \ Managing volunteers in the field: VISA Efforts to obtain visa have been made in two ways. In some cases, it was possible to get support from the UNDP Country Offices (Nicaragua and Guatemala). In other cases, NGOs made them responsible for obtaining the visa or work permit for the volunteer (Ghana and Burkina Faso). In all cases, a note verbale has been sent by the UNWTO Secretariat to the accredited diplomatic missions (notes verbale are also attached). In order to avoid problems with immigration authorities in the countries of destination, return tickets have been issued with the option of changing date up until 12 months.

23 UNWTO Volunteer Cycle Management \ Involvement \ Standard procedures \ Managing volunteers in the field: SECURITY Dear João, I hope everything is OK over there. You are advised to immediately get in touch with the Field Security Coordinator of UNDP (UNDP office Maputo) and follow all the instructions provided by him and his office in accordance with established UN Security procedures. Under no circumstances should their advice be ignored and must be followed fully and completely. If there are any other security issues which are of concern to you, please feel free to contact us any time.

24 UNWTO Volunteer Cycle Management \ Involvement \ Standard procedures \ Tutoring:

25 UNWTO Volunteer Cycle Management\ Retention and Recognition UNV possible support and UNWTO/UNV collaboration Short term Facebook IVD Organization of a joint event in 201 at the headquarters of UNWTO in Madrid. Since 2009, we have been organizing small events to celebrate the international volunteer day. We could organize a 2-day meeting in Madrid with our volunteers (from the 5th December 2011) where a possible cooperation agreement could be signed between UNV and UNWTO. Long term Links to our respective websites; Joint awareness campaigns. In some of the countries in which we have been operating we have seen great opportunities to advocate for volunteering and disseminate the work of volunteers. We could jointly and simultaneously organize awareness campaigns where activities and projects of our respective organizations take place;

26 VOLUNTEERS: Applied training in Development Assistance Benefits for the Volunteers Being part of the UNWTO.Volunteers Corps; Training and practical experience in tourism and cooperation for development projects; Improved professional opportunities especially in development and cooperation; Improve contacts with universities, UNWTO and government officials.

27 VOLUNTEERS: Applied training in Development Assistance Previous and Future Experiences UNWTO.Volunteers Tabasco (México) Ecuador Armenia (Colombia) San Juan (Argentina) Uruguay Chiapas (México) Colombia (Amazonas) Brasil (Minas Gerais) Long-term missions Vision International Funds (ST-EP; MDGs Fund) UNV Specialized UN agencies NTAs member states

28 THANK YOU Luca Mannocchi

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