2016 UC San Diego Customer Satisfaction Survey - Department Descriptions

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1 2016 UC San Diego Customer Satisfaction Survey - Department Descriptions Department Accounts Payable Definition Accounts Payable reviews and processes supplier invoices associated with purchase orders. It also serves as a liaison between campus departments and suppliers to assist with and resolve payment issues and information requests Administrative and Business Information Enterprise and local information services that support the administrative and business function of UC San Diego. Supported functions include: finance, human resources, student administration, advancement, research administration, academic, capital and asset management, environment, health and safety, housing and dining, and auxiliary businesses Associated Students Graphic Studio Associated Students Graphic Studio provides innovative graphic design solutions to UC San Diego students, faculty and staff through a collaborative and creative effort. It strives to give clients new inspiration about their project Black Resource Center The Black Resource Center (BRC) serves the entire population of UC San Diego while emphasizing the black experience by promoting scholarship, fostering leadership, and cultivating community for historically underrepresented students, faculty, staff, and alumni Building Maintenance & Repair The Building Maintenance & Repair provides services that maintain and enhance campus buildings and facilities CAL-SOAP CAL-SOAP is a vital component in California s effort to build an educated workforce by providing college, career and financial aid assistance to traditionally non-college going students Campus Bookstore The UC San Diego Bookstore offers UC San Diego staff, faculty, and students a wide range of merchandise and discount prices on many products Campus Budget Office The Campus Budget Office manages the UC San Diego operating budget and process by which core funds are planned, programmed and allocated Campus Mail Campus Mail processes intra-campus mail, desktop shipping, as well as incoming and outgoing USPS, UPS, and FedEx letters, domestic packages, and international letters

2 Capital Planning Central Cashier Capital Planning oversees the UC San Diego capital program and is responsible for project approval coordination, space program development, and funding analysis The Central Cashier's Office is responsible for the receipt and accurate deposit of individual, organizational, and departmental monies, reimbursement of petty cash under $50, and the exchange of currency and coin Classification/Compensation & Records Classification/Compensation & Records manages the job classification, compensation, and employee records functions Collaboration & Messaging Commute Solutions Cross Cultural Center Custodial Dining Disability Counseling & Consulting (DCC) Early Childhood Education Center (ECEC) Exchange /Calendar, OneDrive, Skype for Business, SharePoint, Google, Microsoft Office Commute Solutions is responsible for alternative transportation commute options for faculty, staff and students. It provides services that includes Vanpool program, Carpool Program, Pedal Club, and MTS pass sales The Cross-Cultural Center provides a place of belonging and validation for underrepresented and underserved students, staff, and faculty The Custodial Division of Facilities Management provides cleaning and specialty maintenance services to the campus Dining operations are open to all students, faculty, staff and the public. It includes Bistro, Club Med, Goody's, Roots, Sixty-Four North, Flavors of the World and Incredi-Bowls Food Trucks Disability Counseling and Consulting (DCC) is the division of Campus Human Resources responsible for providing disability management and job accommodation-related services to UC San Diego faculty and staff ECEC is accredited with the National Association for Young Children and provides high quality care and learning experiences for young children aged 3 months to Kindergarten erap is a campus-wide initiative to implement systems and tools that Electronic Research support improved management by departmental personnel a Administration Program (erap) nd central offices of the sponsored research lifecycle Employee Relations, Policy Development and Work/Life (ERPDWL) ERPDWL provides policy interpretation and training, consultation, conflict resolution, employee recognition programs and work/life programs

3 Environment, Health & Safety (EH&S) Equal Opportunity/Staff Affirmative Action Equipment Management Faculty & Staff Assistance Program (FSAP) General Accounting Gift Processing & Administration Imprints Campus Copier Imprints Print & Copy Centers Intercollegiate Athletics EH&S supports UC San Diego's students, researchers, patients and staff by managing risk and providing safety related services The Equal Opportunity/Staff Affirmative Action Office promotes equal opportunity and awareness of the value of diversity to ensure UC San Diego s good standing as a federal contractor and provides career development resources for the retention and promotion of staff Equipment Management manages the identification and tracking of equipment inventory as well as the valuation/ capitalization of equipment The UC San Diego FSAP is a confidential assessment, counseling, and referral service provided by UC San Diego to assist campus faculty and staff, Postdoctoral and Visiting Scholars, UC San Diego emeriti and retirees, and their dependent family members living in the employee s household General Accounting provides professional accounting services to accurately classify, summarize and report timely information on behalf of UC San Diego Gift Processing & Administration is responsible for management and processing of all incoming gifts made directly to UC San Diego and to the Foundation, including compliance with IRS and UC policy, gift recording, and donor receipting Imprints Campus Copier provides departments with Multi- Functional Devices (copy, print, scan, & fax) on a contract basis, including all service, supplies and paper commensurate with the specific usage. On-campus administration, helpdesk personnel and technicians provide this comprehensive service. Imprints Print and Copy Centers provide a full menu of print, copy, design, and other services for faculty, staff, students and guests from three campus locations. Intercollegiate Athletics sponsor 23 varsity sports that represent the University in local, regional and national NCAA competition International Faculty & Scholar Office (IFSO) IFSO provides advice to departments and international scholars on appropriate visa classifications for visitors, issues appropriate visa

4 paperwork, and meets governmental compliance requirements relative to each visa classification Labor Relations Landscaping Lesbian Gay Bisexual Transgender (LGBT) Resource Center Library Labor Relations acts as consultant and advocate to campus administration. It supports the proper exercise of collective bargaining processes and procedures for formal complaint resolution The Landscape division of Facilities Management provides an aesthetically pleasing landscape conducive to learning and working The LGBT Resource Center is a diverse and inclusive public space for all members of the campus community to explore issues relating to sexual and gender identities, practices, and politics The Library provides UC San Diego with information resources and services tailored to meet its needs Messenger Service Messenger Service offers same-day pickup and delivery throughout San Diego County of official UC San Diego correspondence Moving Moving coordinates and performs office and lab relocations. It also uncrates, assembles, sets-up, and reconfigures free-standing, large, and modular office furniture Network & Telephony Network & Telephony supports Exchange /Calendar, OneDrive, Skype for Business, SharePoint, Google, Microsoft Office Online Office of Admission & Relations with Schools (OARS) OARS comprises three sub-units: Recruitment & Yield, Evaluation and Operations. It provides programs, activities and services for prospective and current students, parents, school and community college personnel and the general public Office of Contract and Grant Administration (OCGA) OCGA serves the UC San Diego faculty and research community by representing the University s interests in the review, submittal, acceptance and negotiation of grants, contracts, and other research agreements from non-profit, industry and government sponsors Office of Innovation & Commercialization The OIC promotes and facilitates the commercialization of UC San Diego innovations by protecting, managing and licensing UC San Diego s intellectual property and promoting an entrepreneurial culture on campus Office of Post Award Financial (OPAFS) OPAFS oversees the financial management of UC San Diego's federal, state, and private contracts and grants. We advise on matters of financial compliance and proper cost accounting

5 Parking Parking provides parking space on Main campus, Scripps Institution of Oceanography, Medical Center Hillcrest, Medical Center La Jolla. It is responsible for construction, maintenance, and administration of UC San Diego parking facilities Passports Payment Requests Payment Payroll Physical & Community Planning Police/Public Safety Policy & Records Administration Postal Center Passports processes applications and take photos for a United States passport book or passport card Payment Request audits and processes specific non-purchase order transactions such as awards, memberships, honoraria, fellowships, and scholarships through the MyPayments application Payment manages the Express Card, Human Subject Payment and Gift Card programs, and provides banking services for wires, checks, and direct deposit The Payroll Division s primary focus is the timely issuance of paychecks to employee. It serves the campus and medical centers in matters regarding wages, taxes, benefits and customer support Physical and Community Planning prepares and advances campus and use plans so that the environmental quality, aesthetic value, and functional effectiveness of the university is safeguarded The UC San Diego Police Department is a diverse organization dedicated to providing the highest quality police service to students, faculty, staff, and visitors Policy & Records Administration provides management and advisory services to the campus for public access and privacy compliance and administrative services for records and information management The Postal Center is a retail convenience center that offers services such as mailing packages, renting mail boxes, and purchasing mailing supplies Project Management, Facilities Management The Project Management Division coordinates renovation or alteration projects by using an outside contractor and/or consultant Raza Resource Centro The UC San Diego Raza Resource Centro (RRC) is a space for all to converse and connect around the diverse Chicano/a and Latino/a identity and culture

6 Receiving & Distribution Receiving and Distribution processes and delivers incoming packages and freight to UC San Diego Recreation Recreation is dedicated to enhancing and promoting wellness, fitness and fun for students, faculty, staff and the community Risk Management Risk Management offers services that include General Liability and Workers compensation Programs. It also provides oversight for general Safety, sanitation, occupational health & hygiene, and safety training Shipping Shipping processes outbound packages, including hazardous material, international packages, and large freight Shuttle Shuttle offers students, faculty and staff ride free shuttles on campus, at the medical centers, and key points off campus Special Event Parking Special Events Parking provides reserved parking for visitors and guests for special meetings or event Sport Facilities Staff Education & Development Sports Facilities provides safe and clean sports and assembly facilities to UCSD students, faculty, staff, and the community Staff Education & Development is responsible for coordination, tracking, design, and delivery of campuswide workplace learning and professional development programs for staff employees Strategic Procurement Strategic Procurement manages supplier relationships, complex agreements, Marketplace search results and content, and solicits competitive bids. It also reviews high dollar and high risk requisitions Student Business Sunshine Market Surplus Sales Talent Acquisition & Outreach Temporary Employment (TES) Student Business provides debt management and campus card services to UC San Diego students, faculty, and staff The Sunshine Market sells food, drinks, personal items, and groceries Surplus Sales serves as an outlet to recycle, repurpose, and dispose of excess UC San Diego property Talent Acquisition and Outreach is responsible for recruitment. The unit assists the university in attracting the best qualified and diverse applicants through various outreach efforts TES is responsible for providing temporary staffing to departments on campus, at UC San Diego Medical Center, Thornton Hospital, and the Veterans Administration Medical Center

7 Travel & Entertainment UC San Diego Catering UC San Diego Foundation Accounting University Centers University Events Office Women's Center Travel manages payments and reimbursements for travel, meetings, and entertainment. It manages the Travel Card programs, the MyTravel and MyEvents applications, and the Connexxus travel program UC San Diego Catering is a full-service catering and event planning company offering a variety of menus and design options, for everything from box lunches to full-service plated dinners UC San Diego Foundation Accounting is responsible for the fund accounting and related ledgers of the legally separate campus Foundation, as well as transfers and allocation of its gifted funds to UC San Diego departments for use The University Centers (include both Price Center and Student Center) support the UC San Diego community with quality facilities, services, and programs that foster and enrich the campus experience and student learning The University Events Office assists departments and organizations with all aspects of conceiving, planning, budgeting, coordinating and managing student-centered events on the UC San Diego campus The UC San Diego Women's Center (WC) serves as a resource for the entire campus community while focusing on the experiences of diverse women