Intersections Conference. Michael Greco DVR Administrator

Transcription

1 Intersections Conference Michael Greco DVR Administrator

2 DWD Strategic Plan Goal No. 1: Connect Jobseekers to Jobs (250,000 jobs) Strategy: Empower individuals with disabilities resulting in barriers to employment to become economically self-sufficient As part of its mission, DWD facilitates self-sufficiency for job seekers who have disabilities. To meet this objective, DWD will increase the number of successful employment outcomes for job-seekers with disabilities by working with jobseekers and employers.

3 FFY 2013 Metrics As of 3/22/13 Performance 16,500 funded plans 3,126 plans in develop 4,129 on waitlist 5-6 months wait for Cat 2 1,863 employment outcomes Outcomes employment goal=3,300 56% of goal 45% of FFY elapsed $12.62 per hour average hrs/week ROI= 204%

4 FFY 2013 Achievements Increased Staff Increased Activations - Plans Managed Wait List Service Delivery Budget Comprehensive Plans Increased Outcomes Consumer Engagement Business Teams Business Partnerships

5 Agency Recognition Status within Department of Workforce Development NCRE President s Award Recognizes a superior VR program Motivational Interviewing Program State Agency Diversity Award Presented by the State Council on Affirmative Action Utilization of MRS-27

6 DWD Strategic Plan Business Services Initiatives DVR implemented a Business Service Initiative that includes a statewide Business Service Team with representatives from each of the 11 Wisconsin Workforce Development Areas to identify Single Point of Contacts (SPOC) and to insure a Rapid Response to employer demand. DVR developed 375 OJTs in FFY % of goal. 275 consumers who participated in an OJT were closed successfully in FFY % success rate.

7 Business Recognition Walgreens Distribution Center Walgreens REDI Froedtert Health Care System Tribal Casinos Business Events

8 DVR - Traditional Common Employment-related services Career guidance and counseling Job search and placement assistance Education and training Equipment and tools Transportation Small business development Rehabilitation technology and assistance 8

9 DVR - Modern: Dual Customers Business Understand the company as a whole Learn about multiple service points Think globally about their needs and help them make connections Focus on quality of talent Help with company s accommodation or other disability needs Consumer/Job Seeker Provide direct and real-time labor market information Match skills training to business needs Better retention Better productivity Better informed choice for job seeker to make decisions 9

10 Improving DVR Business Services Begin with End in Mind meet the needs of business Careers vs. Jobs find/develop the talent 10

11 New Initiatives Employment specialist project positions Support to fill 20 Business Service Consultants Funded with SSA reimbursement dollars Position description focus on placement, marketing and direct employer contacts 11

12 Business Service Consultant Locations Job Ready Consumers WDA 20 WDA WDA 02 1,035 WDA WDA WDA WDA WDA WDA WDA WDA 10 1,165 WDA Totals 6,499 Superior-1 1 Eau Claire-2 2 La Crosse-1 1 Wausau-1 Madison-3 Green Bay-2 Oshkosh-2 Waukesha-2 3 Milwaukee-3 1 Janesville 2 Racine-2 DVR Consumers in Training WDA 18 WDA WDA 02 1,747 WDA 03 1,219 WDA WDA WDA WDA WDA WDA WDA WDA Totals 7,591

13 Goals x successful employment outcomes 60 business connections 25 new On-the-Job Training placements Serve as federal hiring contact Serve on local partner business service teams Market DVR tools and talent

14 One Team Single Points of Contact: Business Individual needs Federal hiring goals Workforce partners Regional Business Service Teams National Employment Team

15 Consumer Informed Choice and DVR Service Providers

16 DVR and Technology Online Application Benefits Analysis Alert DVR Statewide Service Agreement System Consumer Selection Information (CSI) Report

17 Online Application Live in 2012 Now comprises 29% of applications More accurate and efficient entry and assignment of cases

18 Statewide Service Agreement System Web access for service providers to update agreement information Creates new data for use with DVR consumers Creates efficiencies, accuracy and timeliness

19 Consumer Selection Information (CSI) Report Internal report profiling each provider using standardized data Compiled from DVR s caseload management system (IRIS) Provides logistical, consumer satisfaction, success rate and other statistical information.

20 DVR Projects American Indian Vocational Rehabilitation Career Pathways Customized Employment Individual Placement and Support Let's Get to Work Project Search REDI-Walgreen's Vocational Futures Planning

21 DVR Projects American Indian Vocational Rehabilitation Existing collaboration and new opportunities for partnership Career Pathways Growth opportunity for incremental, stacked training/credentials to match skilled job seekers with employers

22 DVR Projects Customized Employment Established criteria, service descriptions and approved provider list Project Search 5 current sites, 2 additional in fall 2013 Vocational Futures Planning In development: services and fees

23 DVR Projects Individualized Placement and Supports (IPS) Grant (Dartmouth/J&J) in partnership with DHS Mental Health for incremental systems change Expansion from 3 counties to 8 official sites Established criteria, technical specifications, fees, and fidelity reviews Expansion projected with other counties and development of MOA s with DVR

24 DVR Projects Let s Get to Work In partnership with BPDD and DPI and DHS to look at promising practices for transition aged youth. Developed Youth OJT

25 Social Security Cost Reimbursement

26 What Is It? SSI or SSDI while file was open with DVR Must have had a plan with DVR Does not matter how case closed Have had to work for 9 months at SGA

27 How Does DVR Use the Money? New positions Update technology To better serve consumers

28 Improving Cost Reimbursement Results

29 Partnership Plus DVR has agreements with certain Employment Networks. An Employment Network is an agency that: can be used as an alternative to DVR or can work hand in hand with DVR to help consumers achieve their long term employment goals

30 Partnership Plus What can an Employment Network offer? Job development Job coaching Help with benefits and avoiding over payments or how to deal with an over payment from SSA Employment counseling Resume development Interview practice

31 Partnership Plus How it works: DVR has signed agreements with EN s If consumer is working with a Partnership Plus EN but needs DVR services, EN will refer and un-assign the consumer s ticket If consumer closes from DVR we talk to consumer about working with the Partnership Plus EN, however, we do give INFORMED CHOICE!

32 Partnership Plus Benefits: Smoother transition between services Ongoing support for the consumer Helps the Employment Network avoid an overpayment Helps the Employment Network and DVR receive payment for helping the consumer obtain and maintain work

33 Benefit Analysis A benefit analysis is important! Understand how working affects benefits Incentives for returning to work May not return to work full time now but if they know of the incentives they may a few years later Attempting to increase the number of benefit analyses provided to consumers Notice in IRIS when a new plan is developed

34 Improvements to IRIS DVR has an agreement with UI that allows DVR to use UI data to determine if a case is able to be sent for cost reimbursement IRIS has SSA data and UI data and connects the data IRIS now checks to see if a person is getting SSI or SSDI while working with DVR Scheduled rotation to check different file states for claims during the quarter

35 Improvements IRIS saves cases for 7 years The Partnership Plus Program Info on Employments Networks sent at waitlist and closure Follow up call at closure VEARS report Benefit analysis is a required option Work Number and People Smart Cold Case Unit Always training and trying to improve!

36 Cold Case Unit A pilot to locate consumers that have disengaged from DVR services Try to re-engage in services Verify employment and close successfully Help locate out of state consumers that are working and may be getting SSI or SSDI benefits allowing them to be tracked

37 Cold Case Unit Closed 114 cases successfully in one year DVR receive cost reimbursement claims by getting employment verification Improve the communication between the local office staff and the consumer Is always growing! The CCU unit gets an average of 2 to 3 referrals a day

38 Thank You!