BUILDING A ONE-STOP SHOP FOR ENROLLMENT SERVICES

Transcription

1 BUILDING A ONE-STOP SHOP FOR ENROLLMENT SERVICES June 23-24, 2014 San Diego, CA

2 Develop a one-stop plan to improve the quality and speed of your customer service to students and stakeholders. OVERVIEW Institutions that have successfully adopted one-stop models report increases in student satisfaction and retention. To effectively implement a one-stop model on your campus, you must begin by carefully considering the academic, registration, and financial service transactions that need to be blended, as well as your institutional space and resource limitations. Join us in San Diego to explore the components of building a successful one-stop model to improve student service and support. We will examine four main components of the planning and implementation process: Process redesign Physical space considerations Change management Training staff BRING YOUR TEAM Institutional leaders and practitioners who are considering adopting a one-stop model or are in the redesign phase of their one-stop implementation will benefit from this event. Institutional teams are encouraged to attend from Enrollment Financial services and financial aid Academic advising Registrar s office TAKE YOUR ONE-STOP TO THE NEXT LEVEL After developing your plan for building a one-stop shop, join your colleagues for an additional day-and-a-half training on improving the overall effectiveness of your one-stop. Save $395 when you or your colleagues from the same institution register for both conferences CLICK HERE TO REGISTER 2

3 SITE VISIT On Tuesday morning, after registration and breakfast at the hotel, we will leave for a tour of the one-stop center at University of San Diego. We ll begin by hearing about their implementation, then take a tour of the facility. Finally, there will be a panel discussion over lunch to explore how USD is continually improving their center. AGENDA MONDAY, JUNE 23, 2014 This one-day event is an introduction to one-stop planning. You and your team will work through a guided workbook with an expert facilitator. This approach will allow you to discuss the key elements of building a one stop for your campus. If you d like to see a one stop in action, we invite you to a facilitated tour of the University of San Diego s One-Stop Center on Tuesday morning. 8:30-9:00 a.m. Continental breakfast (included in registration fee) and registration 9:00-9:15 a.m. Welcome and introductions 9:15-10:00 a.m. One Stop First Steps 10:00-10:15 a.m. Break Using a workbook and small discussions as a guide, you will identify a vision and mission for your project as well as set some initial goals to guide the rest of your workshop time. 10:15-11:45 a.m. Business Process Redesign: The Key to a Successful One Stop Continuing with first steps, this session will explore the elements of business process redesign. You will identify the processes that you may address back on campus. You will also discuss tracking and measurement aids, and think about what types of success indicators you will want to measure. 11:45 a.m. - 1:00 p.m. Lunch (included in registration fee) 1:00-3:00 p.m. Working Time: Staff Management and Training 3:00-3:15 p.m. Break 3:15-4:30 p.m. Space Design The afternoon sessions will continue to discuss key planning components by discussing one of the largest considerations people management. Faculty will outline one-stop staffing models and a successful training plan, then allow you to plan on your own. The final session will highlight several possible space planning models for one-stop shops. Photos of several one stops will be shared, and possible design options will be discussed. 3

4 AGENDA TUESDAY, JUNE 24, :00-9:00 a.m. Breakfast and site visit registration 9:00 a.m. - 12:00 p.m. Site visit to the University of San Diego One-Stop Center Included in your registration, this tour will showcase an exemplary center and discuss how they have been able to continuously improve their service to students. 12:00-1:00 p.m. Lunch (included in registration fee) and site visit debrief Faculty will lead participants in a guided debrief of the site visit. 4

5 INSTRUCTORS DENNIS DAY / Vice President of Student Success and Engagement Johnson County Community College With more than thirty years of higher education experience and having visited more than fifty campuses in the U.S. and Europe, Dennis has developed an in-depth knowledge of divergent student service models. While at Johnson County Community College, he has worked to create service delivery systems designed to maximize the method of delivery, provide information directly to students, and use the latest technology. Throughout his time at JCCC, Dennis has provided leadership for a new student experience model, implementation of web-based products, and construction of the new student center containing the Success Center, a model one-stop center visited by more than seventy colleges and universities. 5

6 HOTEL RESERVATIONS The conference will be held at: Hyatt Regency Mission Bay 1441 Quivira Rd San Diego, CA The cutoff date to make reservations in our room block for this conference has expired and the hotel has subsequently sold out. We have added a block of rooms at The Dana on Mission Bay, which is across the street from the Hyatt Regency Mission Bay. The group rate will be $169 (plus a daily $7 resort fee) and is available if you call or and reference Academic Impressions before Thursday, June 12, Drink in the view, relax on a deck chair and watch the boats in the marina, or luxuriate in the new eco-friendly Blue Marble spa you can do it all at Hyatt Regency Mission Bay Spa and Marina. Now the premier choice among San Diego resort destinations, this coastal chic property is located on Mission Bay the largest aquatic preserve in the US and surrounded by the serenity of azure water. Eight acres of lush landscaping are dotted with serene gardens, three freestyle swimming pools with the only waterslides offered at a San Diego hotel, and observation decks with a panoramic view Pacific Ocean and Mission Bay. When you re ready to explore, Mission Beach is close by, and so are the San Diego Zoo and Wild Animal Park, Belmont Park, championship golf courses, Old Town San Diego, and the Gaslamp District. You can also stroll the boardwalk and discover treasures in the shops located throughout Mission Beach. This hotel is located approximately five miles, or 15 minutes, from San Diego International Airport (SAN). 6

7 PLEASE FAX ALL REGISTRATION PAGES TO: Questions about the event? Call us at to help determine if this event is right for you. Register online at REGISTRATION FEES Your registration fee includes: Full access to all sessions and materials, breakfast and lunch Monday and Tuesday, access to the site visit on Tuesday, as well as refreshments and snacks throughout the conference. Best Values Conference Building a One-Stop Shop for Enrollment Services AND Measuring and Improving Your Workshop only - $1095 USD # of attendees One Stop Shop - $1895 USD # of attendees Total Total EARLY BIRD PRICING Postmarked on or before June 6, For registrations postmarked after June 6, 2014, an additional $100 fee per registrant applies. Visit our website to register online: 7

8 PLEASE FAX ALL REGISTRATION PAGES TO: REGISTRATION INFORMATION Print Name Job Title Institution/Organization What name do you prefer on your name badge? Address City State/Province Zip/Postal Code Country Telephone IF THIS PARTICIPANT HAS ANY DIETARY OR ACCESSIBILITY NEEDS, PLEASE LIST THEM IN THE SPACE BELOW. WE WILL DO OUR BEST TO ACCOMMODATE THESE NEEDS. How did you hear about this event? ( from AI, ACPA, colleague forwarded , The Chronicle, etc.) If you would like us to send a copy of your registration confirmation or receipt to someone else, please complete this section ADDITIONAL CONTACT INFORMATION Additional Contact Name Contact Phone Additional Contact Additional Contact Title EMERGENCY CONTACT INFORMATION Emergency Contact Name Emergency Contact Phone 8

9 PLEASE FAX ALL REGISTRATION PAGES TO: PAYMENT METHOD We accept Visa, MasterCard, and American Express credit cards. To pay by check, include the check with this form or select the invoice me option. Fax form to or mail form along with payment to:, 4601 DTC Blvd., Ste. 800, CREDIT CARD Name on Card Account Number Billing Address Billing City Billing State Billing Zip Code/Postal Code Exp. Date Security Code (last 3 digits on the back of Visa and MC or 4 digits on front of AmEx) CHECK/INVOICE AMOUNT TO CHARGE: My check is included and covers registration(s) Check # Please invoice me, Purchase Order # (PO # not required to receive invoice) FREE HIGHER ED NEWS AND ANALYSIS Each conference registration includes a subscription to Higher Ed Impact, a free industry scan of news, trends, and research on higher education, delivered in an easy-to-scan . Higher Ed Impact (HEI) includes: (Check the boxes for the editions you would like to sign up for) HEI: Daily Pulse impactful news, trends, and practices, sent daily HEI: Weekly Scan the week s most critical news, with analysis of top stories and trends, sent on Fridays HEI: Monthly Diagnostic practical takeaways addressing a strategic challenge facing institutions of higher ed, sent 9-12 times/year List the names of the registrants you d like to sign up: Note if you do not provide any names in the above space, all attendees will be signed up for the options selected. 9

10 ACADEMIC IMPRESSIONS CANCELLATION AND REFUND POLICIES 100% SATISFACTION PROMISE SATISFACTION PROMISE We want you to be satisfied with your learning experience. If the program you purchased fails to meet your expectations, please contact us within 30 days and let us know. We ll credit the full amount you paid toward another AI program that may better fit your needs. S For in-person conferences, substitute registrants are welcome and may be named free of charge at any time. If you cancel 8 weeks or more prior to the first date of the conference, you will receive a full refund, less a $ service charge per attendee. If you cancel within 8 weeks of the first date of the conference, you are not entitled to a refund. However, as a courtesy, we will allow you to apply your payment, less the service charge, toward a future purchase within one year from the date you cancel. Your payment is transferable to another person from your institution if you wish. Please note that if you do not attend and you do not contact us in advance to cancel as described above, you are responsible for the entire payment. In case this event is cancelled, liability is limited to a refund of the registration fee only. ONLINE TRAININGS CONSISTING OF AT LEAST ONE LIVE TRAINING DATE You will receive a full refund (less a $75 service charge) if you cancel 8 weeks or more prior to the first live training date. If you cancel within 8 weeks of the first live training date, you are not entitled to a refund. But as a courtesy, we will apply your payment (less a $75 service charge) towards a future purchase within one year from the date you cancel. Your payment is transferable to another person from your institution if you wish. You may name a substitute primary participant free of charge at any time prior to the first live training date. If available, you may switch the live training format to a self-paced format (such as a CD-ROM Recording or On-Demand Download) free of charge. (Shipping charges will apply to CD-ROM Recording orders outside the U.S. or Canada.) ONLINE TRAININGS WHICH ARE PURELY SELF-PACED All sales are final. No cancellations or refunds are provided. RECORDINGS, ON-DEMAND DOWNLOADS, MONOGRAPHS AND OTHER PUBLICATIONS All sales are final. No cancellations or refunds provided. 10