Strategic Plan initiatives Council Workshop Safe, Healthy Livable Community Priority 1

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1 Strategic Priority: Safe, Healthy, Livable Community Initiative Measure Service Assigned Continue the improvement of service delivery by the criminal justice system Continue the improvement of service delivery by the criminal justice system Continue the improvement of service delivery by the criminal justice system 10 percent reduction in crime rate by 2010 over 2003 rate 70 percent of citizens report feeling safe 10 percent reduction in juvenile crime rate by 2010 over 2003 rate 4 percent reduction in traffic accident rate per year Expedite criminal prosecution Support Department of Corrections reform Support full sentence enforcement City Attorney Funding DESCRIPTION Impact on measure $0 Work in partnership with law enforcement agencies to expand the range of law enforcement data that is shared real-time to expedite prosecution of criminals. Police $0 Support local efforts to advocate Department of Corrections reform in their release and placement of violent offenders in Pierce County Police $0 Support efforts to fully fund and provide staff for the detention of criminals in order to reduce or eliminate early release of offenders Curfew HRHS $0 Continue support of the Tacoma Curfew Ordinance and support programs Juvenile Offender Task Force Neighborhood Traffic Enforcement Police $0 Co-sponsor City-wide Juvenile Offender Task Force (e.g., Human Rights and Human Services, Tacoma Public Schools, Fire Department). Police $0 Neighborhood Traffic Enforcement-- issuance of traffic radar units to Primary Call Responders to monitor flow of traffic and take appropriate enforcement actions. Directly impact reduction in crime rate, traffic accident rate, and increases citizen s sense of safety Lower violent crime Lower violent crime Less juvenile crime and fewer juvenile victims; increased police and parenting tools for controlling delinquent behavior Decrease involvement to participation on task force if sponsored and coordinated by others Safer neighborhoods Strategic Plan initiatives Council Workshop Safe, Healthy Livable Community Priority 1

2 Strategic Priority: Safe, Healthy, Livable Community Initiative Measure Service Assigned Sustain partnership efforts with local business, charitable foundations, educational institutions, county government and nonprofit sector to make positive changes in the criminal justice, mental health, housing and substance abuse delivery system 30 percent decrease in calls for service by percent of bed nights/days utilized at a sobering facility by 2006 No less than 25 percent decrease in businesses reporting negative effects of chronic street population by percent of citizens report feeling safe Public Safety Education Program Funding DESCRIPTION Impact on measure Police $0 Develop and implement a Public Safety Education program utilizing media and other community outreach programs to address traffic safety and mobility initiatives Accident reduction Police $0 Collaborate with other agencies such as Public Works, Traffic Engineering to formulate enforcement and engineering strategies for accident reduction at high accident locations Chronic inebriate care Fire $0 Train and direct emergency responders to connect chronic inebriates with the sobering center (a new facility funded by local hospitals). Improve driving habits through education Fewer accidents at the top 10 accident intersections; decrease in personal and property damage resulting from accidents Reduced incidents of transport involving chronic inebriates Strategic Plan initiatives Council Workshop Safe, Healthy Livable Community Priority 2

3 Strategic Priority: Safe, Healthy, Livable Community Initiative Measure Service Assigned Sustain and diversify housing initiatives and policies that promote homeownership and affordable rental housing Seek additional and alternative funding sources to create a sustainable annual infrastructure construction or reconstruction program Improve efficiency and capacity to respond to fire and emergency medical incidents 90 homeownership units per year 110 affordable rental units per year 2 percent increase in additional or alternative funding per year 10 percent increase to 70 percent from 60 percent in number of calls responded to within 6 minutes from answering of call at LESA to arrival at incident Affordable housing Affordable housing Funding infrastructure construction or reconstruction Improve emergency response times Funding DESCRIPTION Impact on measure TEDD $0 Continue efforts of Tacoma Housing Consortium, a panel of housing professionals. Council Member Anderson and City staff to identify and remove barriers that prevent or delay of affordable housing in Tacoma. TEDD $0 Strengthen partnerships with for-and nonprofit housing developers by providing technical assistance during the process, sharing information regarding local market conditions, and working to protect incentives that affect project affordability and viability Public Works $0 Support legislation enabling new or expanded funding sources for local government infrastructure funding. Actively participate at regional federal/state granting agencies/boards. Effectively spend existing infrastructure funds through strategic planning and coordination of public and private utilities. Fire $0 Streamline emergency dispatch procedures and hold Fire Department shifts and individuals accountable for improvement of dispatch times to improve emergency response times. Coordinate with Law Enforcement Support Agency (LESA) to improve call transfers to Fire. Improve policies and procedures for first responder turnout times. Various regulatory financing barriers identified and removed; contribute to an additional units per year Contribute 5-10 units per year Outcome measure met Unknown at this time Strategic Plan initiatives Council Workshop Safe, Healthy Livable Community Priority 3

4 Strategic Priority: Safe, Healthy, Livable Community Initiative Measure Service Assigned Improve efficiency and capacity to respond to fire and emergency medical incidents Accelerate regional efforts to prepare the City to better respond to a terrorist event 10 percent per year increase in number of citizens trained in auto external defibrillator (AED) operation 70 percent of citizens satisfied with local safety efforts to respond to terrorist events Increase private use of auto external defibrillators Regional response-terrorist event Regional response-terrorist event Regional response-terrorist event Regional response-terrorist event Funding DESCRIPTION Impact on measure Fire $0 Improve employees chances of surviving a heart attack by encouraging employers to purchase auto external defibrillators and increasing public training in their use. Fire $0 Complete the Metropolitan Medical Response System plan (the plan incorporates and coordinates the work of first responders, health department and hospital personnel during a terrorist event) and appropriately communicate to the general public this readiness capability Fire $0 Engage first responders in additional awareness training on weapons of mass destruction (WMD), train the Fire Department's specialized teams to the nationally recognized curriculum for WMD operations and communicate to the public our readiness capability Fire $0 Participate in at least two multi-agency training exercises each year and appropriately communicate to the public our readiness training Fire $0 Pursue other training that will enhance decision-making and/or interagency coordination by first responders for WMD events More trained citizens and strategically placed AEDs to intervene in cardiac emergencies Citizens feel the City is better prepared to respond to a weapons of mass destruction (WMD) incident Citizens feel the City is better prepared to respond to a WMD incident Citizens feel the City is better prepared to respond to a WMD incident Citizens feel the City is better prepared to respond to a WMD incident Strategic Plan initiatives Council Workshop Safe, Healthy Livable Community Priority 4

5 Strategic Priority: Safe, Healthy, Livable Community Initiative Measure Service Assigned Develop publicprivate partnerships to protect and preserve Tacoma s healthy environment 14 additional acres of open space by natural areas or sites restored or enhanced by 2006 (minimum of 25 acres) 25 environmental and conservation activities and practices implemented and/or supported per year Environmental partnerships Funding DESCRIPTION Impact on measure TEDD $0 Strengthen and formalize partnerships with Metro Parks, Pierce County, and Pierce County Conservation District Will contribute to acquisition of 14 acres and 35 restoration projects Strategic Plan initiatives Council Workshop Safe, Healthy Livable Community Priority 5

6 Strategic Priority: Balanced, Vibrant Economy Initiative Measure Service Assigned Continue with economic incentives, initiatives and policies to sustain, expand and diversify the City s tax revenue base Accelerate the formation of partnerships that result in economic 5 percent increase per year in sales and B&O tax revenue from growth and 5 percent increase per year in property tax values 6 percent increase per year in the usage of the Business and Occupation job tax credit 6 percent increase per year in commercial permit values Brownfield program Leverage and strengthen economic partnerships Funding DESCRIPTION Impact on measure TEDD $0 Enhance and promote Brownfield contaminated site program TEDD $0 Leverage local and regional partnerships to create jobs, improve business climate, and attract new dollars. Strengthen regional and international partnerships, e.g., World Trade Center, Sister Cities International, Puget Sound Regional Council, Pierce County Council, Washington State Department of Community Trade and Economic Development, etc. A number of redeveloped sites Opportunities for leveraging and developing new partnerships reduced. Funding for some partnership organizations eliminated or reduced. Invest in utility capacity to encourage the or adaptive reuse of underutilized parcels in planned high-density growth areas within the City of Tacoma 6 percent increase per year in residential dwellings constructed within targeted underutilized and underdeveloped areas Create utility "pad-ready" parcels Public Works $0 Target economic efforts into underutilized high density growth areas and coordinate demand with the public and private utilities creating "pad ready" parcels and districts. Increased multifamily and mixed use residential dwellings projects. Strategic Plan initiatives Council Workshop Balanced, Vibrant Economy Priority 6

7 Strategic Priority: Balanced, Vibrant Economy Develop strategies to market existing physical and environmental assets that result in economic Sustain, expand and diversify businesses in our mixed use centers 5 percent increase per year in net new businesses Approximately 2,000 more jobs per year in Tacoma-Pierce County 3 percent increase in per year taxable income in the Business and Occupation Tax base by industry type 4 percent increase per year in taxable income reported by businesses in mixed use centers 5 percent increase per year in net new businesses in mixed use centers Target industrial retention and expansion Mixed-use center regulations TEDD $0 Target industrial retention and expansion efforts and leverage investments made in transportation infrastructure TEDD $0 Review mixed-use center boundaries, locations, and zoning districts and regulations within boundaries to remove barriers to re, sustainability, expansion and diversification of businesses and housing in the mixed-use centers Measure job growth; for every manufacturing job created, 7 ancillary jobs are created Scope of review reduced Strategic Plan initiatives Council Workshop Balanced, Vibrant Economy Priority 7

8 Strategic Priority: Results Oriented Government Initiative Measure Service Review service delivery to reduce City costs through efficiency, consolidation, regional collaboration and alternative service deliveries Increase City revenue from City-owned utility operations by expanding service area or sales Prioritize programs and services to ensure the delivery of strategic and essential programs and services throughout the community and City structure Enhance citizen participation in government processes and decision making No less than a 25 percent reduction ($5-6) in the rate of expenditure growth 3 percent increase in General Fund tax revenue from City-owned utilities 100 percent of strategic and essential programs and services funded 100 percent of citizens receive a response to inquiries/ complaints Control costs through efficiencies Consolidation, partnering, outsourcing Revenues from utility operations Revenues from utility operations Performancebased budgeting Enhance citizen participation Assigned Funding DESCRIPTION Impact on measure CMO/ELT $0 Focus efforts on controlling costs for Unknown at this time expenses that historically have had a high cost and high growth rate. Efficiency teams have been established in areas such as health benefits and liability claims. General $0 Study and evaluate consolidation, Services partnering with other jurisdictions, and outsourcing for potential additional Public Works Public Works revenue and/or cost savings. $0 Work with neighboring utilities to meet their needs and strengthen working relationships $0 Maximize revenues from excess utility capacity OMBA $0 Develop interim mechanism to ensure that the use of City resources align with performance based budgeting process by The use of City resources provides adequate funding for high level outcomes; develop benchmarks to assess productivity and service delivery CMO $0 Continue, refine and expand use of integrated computer system (SAP) to track and trend citizen complaints, requests for services and inquiries to provide timely and appropriate responses Meets 10 percent of measure Meets 90 percent of measure Meets target for services delivered Meets target Strategic Plan initiatives Council Workshop Results Oriented Government Priority 8

9 Strategic Priority: Results Oriented Government Initiative Measure Service Enhance citizen participation in government processes and decision making Continue to enhance the use of technology to provide citizen/customer access to City services 70 percent of citizens report satisfaction with accessibility of City information 10 percent increase per year in customers accessing City services via technology Enhance citizen access to information Citizen access to information Expand customer selfservice options Provide access to City services through information technology Ensure information availability Assigned Funding DESCRIPTION Impact on measure BIS $0 Continue to use technology to enhance Meets target citizen participation through access and input of information, including electronic surveys and direct access to documents. General $0 Use City Web statistics to improve Meets target Services citizens experience and access to information BIS $0 Continue and expand customer selfservice through integrated computer system (SAP), including utility bills, Tax and License processes and status of unpaid vendor bills BIS $0 Increase access to City services using information technology, including developing new service access and enhancing existing services, such as online job applications, permitting, business license applications, Interactive Voice Response, govme, Access Line, etc. BIS $0 Manage the information technology infrastructure that supports the internet access to ensure 24 hour availability 99 percent of the time Establish baseline, then measure impact Establish baseline, then measure impact Meets target Strategic Plan initiatives Council Workshop Results Oriented Government Priority 9

10 Strategic Priority: Results Oriented Government Initiative Measure Service Decrease government red tape, regulatory practices and reporting requirements 10 percent per year reduction in regulatory and reporting requirements Rewrite Tax and License Code Environmental policies Assigned Funding DESCRIPTION Impact on measure Finance $0 Rewrite Tax and License Code to Reduced number of pieces modernize the language and make the of paper processed; no requirements more understandable additional staff needed TEDD $0 Revise administration of state environmental policies Unknown at this time Revise Historically Underutilized Business paperwork requirements Increase bid limit on City contracts Raise contract threshold for Small Works Roster Program Grant application Grant disbursement Finance $0 Revise Historically Underutilized Business participant requirements to simplify application requirements and eliminate unnecessary paperwork requirements on small and start up businesses Finance $0 Increase the City's bid limit to the level permitted by state bid laws (currently $200,000) to focus Purchasing, Legal and operating department resources on higher dollar value contracts and to minimize cost requirements on prospective City contractors Finance $0 Simplify contracting process by increasing the Small Works Roster threshold to the maximum level permitted by State law (currently $200,000) allowing the City to complete public works projects and public improvements in a more efficient manner. HRHS $0 Streamline the grant application process for grants awarded by the City HRHS $0 Re-structure grant disbursement process as "unit of service" rather than "reimbursement" process wherever practical to simplify payment process Reduced number of pieces of paper processed; no additional staff needed Reduced number of pieces of paper processed; no additional staff needed Reduced number of pieces of paper processed; no additional staff needed Reduced number of pieces of paper processed; no additional staff needed Reduced number of pieces of paper processed; no additional staff needed Strategic Plan initiatives Council Workshop Results Oriented Government Priority 10

11 Strategic Priority: Results Oriented Government Initiative Measure Service Develop and implement a comprehensive maintenance plan for City facilities that progressively reduces deferred maintenance Reduce deferred maintenance load by 15 percent by the end of 2006 Facility Improvements Reduce the number of City-owned facilities Assigned General Services General Services Funding DESCRIPTION Impact on measure $0 Repair or replace facilities as indicated by the comprehensive maintenance plan and as budgeted. $0 Assess the need of the City to own buildings; surplus and sell unnecessary City facilities. Reduced ability to carry out deferred maintenance Eliminate deferred maintenance on City buildings sold Strategic Plan initiatives Council Workshop Results Oriented Government Priority 11

12 Unfunded Requests Strategic Priority: Safe, Healthy, Livable Community Initiative Measure Assigned Continue the improvement of service delivery by the criminal justice system Continue the improvement of service delivery by the criminal justice system Continue the improvement of service delivery by the criminal justice system Sustain partnership efforts with local business, charitable foundations, educational institutions, county government and nonprofit sector to make positive changes in the criminal justice, mental health, housing and substance abuse delivery system 10 percent reduction in crime rate by 2010 over 2003 rate 70 percent of citizens report feeling safe 10 percent reduction in juvenile crime rate by 2010 over 2003 rate 30 percent decrease in calls for service by percent of bed nights/days utilized at a sobering facility by 2006 No less than 25 percent decrease in businesses reporting negative effects of chronic street population by percent of citizens report feeling safe Police HRHS Police HRHS HRHS Service Funding Request DESCRIPTION Crime trending for prevention Crime-Free Housing Juvenile Investigative Unit Tacoma Truancy Collaborative Chronic Street population $150,000 Development of a new crime prevention strategy using resources such as COMSTAT, a statistical analysis tool. Collaborate with other City departments, including HRHS, Tacoma CARES, and Tax and License to address control of chronic crime and subsequent prevention strategies. Engage in proactive efforts to prevent crimes by repeat offenders $90,000 Expand the Crime Free Housing program to support safety and crime-prevention efforts for homeowners and businesses $646,401 Establish a Juvenile Investigative Unit to target repeat juvenile offenders to reduce juvenile crime. Work with Remann Hall and Prosecutor s Office. (Funding request reflects Dec start date) $150,000 Sustain support of the Tacoma Truancy Collaborative, involving the Tacoma School District, Safe Streets, the Tacoma Pierce County Health Department and other agencies in addressing truancy and reducing juvenile crime. $90,000 Fulfill the Tacoma Community Partnership's chronic street population improvement agenda by providing alternative services to chronic inebriates and responding to their needs in a systemic approach. Strategic Plan initiatives Council Workshop Safe, Healthy, Livable Community Priority 12

13 Unfunded Requests Strategic Priority: Safe, Healthy, Livable Community Initiative Measure Assigned Partner with Pierce County and community to create victimfocused access to City, County, and community services for domestic violence Sustain and diversify housing initiatives and policies that promote homeownership and affordable rental housing Improve efficiency and capacity to respond to fire and emergency medical incidents Develop public-private partnerships to protect and preserve Tacoma s healthy environment 70 percent of victims reporting increased feelings of safety 5 percent increase per year in number of domestic violence warrants served for noncompliance with a court order by homeownership units per year 110 affordable rental units per year 10 percent increase to 70 percent from 60 percent in number of calls responded to within 6 minutes from answering of call at LESA to arrival at incident 14 additional acres of open space by natural areas or sites restored or enhanced by 2006 (minimum of 25 acres) 25 environmental and conservation activities and practices implemented and/or supported per year HRHS TEDD Fire Fire Fire Fire TEDD Domestic Violence Advocacy Service Funding Request DESCRIPTION Housing Trust Fund legislation Fire facilities/ equipment Fire facilities/ equipment Fire facilities/ equipment Fire facilities/ equipment Habitat management plan $130,000 Ensure the sustainability of City's domestic violence victim-focused community advocacy capacity $350,000 Review, and if necessary, revise the Housing Trust Fund's enabling legislation to facilitate the capitalization of the fund (recommend not using General Funds, but pursue with Community Development Block Grant Funding as potential funding source.) $1,500,000 Consolidate/relocate Station 6 and 15 to temporary quarters. $373,000 Remodel Station 10 to accommodate crew and rig $250,000 Remodel Station 1 to accommodate crew and rig. $165,000 3 EMS response vehicles: one for each of Stations 1, 10 and 13 $150,000 Create a system-based habitat management plan to enhance/restore natural areas within the Tacoma watershed area Strategic Plan initiatives Council Workshop Safe, Healthy, Livable Community Priority 13

14 Unfunded Requests Strategic Priority: Balanced, Vibrant Economy Initiative Continue with economic incentives, initiatives and policies to sustain, expand and diversify the City s tax revenue base Measure 5 percent increase per year in sales and B&O tax revenue from growth and Assigned TEDD TEDD TEDD Service Expand marketing of Tacoma Promote market-rate, high density housing Remove land-use regulatory barriers Funding DESCRIPTION Request $50,000 Expand the marketing of Tacoma for investment (Dependent upon continued funding of $250,000 from TPU). Includes marketing of environment and quality of life. $300,000 Continue to promote market-rate, high-density housing in downtown, while expanding to mixed use centers, creating a demand for retail goods and services, and increasing utility tax revenue and construction taxes, thereby sustaining existing businesses and expanding the market for new businesses $50,000 Remove land-use regulatory barriers to support business growth and housing Accelerate the formation of partnerships that result in economic Develop strategies to market existing physical and environmental assets that result in economic 5 percent increase per year in property tax values 6 percent increase per year in the usage of the Business and Occupation job tax credit 6 percent increase per year in commercial permit values 5 percent increase per year in net new businesses Approximately 2,000 more jobs per year in Tacoma-Pierce County 3 percent increase in per year taxable income in the Business and Occupation Tax base by industry type TEDD TEDD Increase technical assistance for businesses Leverage public investment $25,000 Increase the range of technical assistance offered to businesses, including nonprofit community agencies $50,000 Leverage public investment in neighborhood commercial districts and downtown to promote retail recruitment, tourism, and sustainability of cultural institutions and attractions Strategic Plan initiatives Council Workshop Balanced, Vibrant Economy Priority 14

15 Unfunded Requests Strategic Priority: Results Oriented Government Initiative Measure Assigned Develop and implement an Equal Employment Opportunity and Recruitment Plan that targets for improvement key areas of diversity underrepresentation Enhance citizen participation in government processes and decision making Institute a system that prioritizes services, manages the performance of the City and measures the results Develop and implement a comprehensive maintenance plan for City facilities that progressively reduces deferred maintenance 100 percent of recruitment compliant with the Equal Employment Opportunity and Recruitment Plan per year 70 percent of citizens report satisfaction with accessibility of City information 100 percent of departments operating with performance management systems by year-end 2006 Reduce deferred maintenance load by 15 percent by the end of 2006 Human Resources General Services OMBA General Services General Services Service Funding Request DESCRIPTION Equal Employment Opportunity (EEO) and Recruitment Plan Citizen satisfaction survey Develop Department business plans Facility Improvements Facility Improvements $100,000 Implement Equal Employment Opportunity and Recruitment Plan within each City department and communicate new plan philosophy to workforce and community; develop baseline data; develop and implement specialized process; hold department directors accountable for plan outcome and implement promotion strategies from plan $50,000 Develop and perform a baseline and follow-up survey to measure citizen satisfaction of government performance $150,000 Develop department business plans that ensure the use of City resources and staff to support strategic and essential programs; develop interim mechanism to ensure that the use of City resources provides adequate funding for high level outcomes; and develop benchmarks to assess productivity and service delivery $1,169,000 Systematically reduce deferred-maintenance backlog using a deferred maintenance schedule of 15 percent per year. $300,000 Develop comprehensive maintenance plan for deferred and routine maintenance for City-owned facilities $6,288,401 Strategic Plan initiatives Council Workshop Results Oriented Government Priority 15