Michigan Fall Training

Size: px

Start display at page:

Download "Michigan Fall Training"

Britton Lewis
6 years ago
Views:

1 2016 Michigan Fall Training

Meet the Instructors Bill Allen Chris Carlisle Terry Haworth Don Metrish Munch s Supply Bill Allen is a commercial specialist with Munch s Supply.

No Pressure Selling Chris Carlile has been instrumental in helping double a business TWICE in 10 years growing it from 18 million to over $77 million.

Munch s Supply Terry Haworth started working in his family s HVAC business when he was old enough to carry his dad s tool box.

He joined Munch s Supply as an FSR in 2015. Triangle Tube Don Metrish is the Midwest Regional Manager for Triangle Tube.

He has designed products for the water heating and boiler industries and has also been a product manager.

During that time, he built his team from three to eight full-time sales people and grew company sales from 2.5 to 11.3 million!

2 Meet the Instructors Bill Allen Chris Carlisle Terry Haworth Don Metrish Munch s Supply Bill Allen is a commercial specialist with Munch s Supply. He joined the company in 1993 and is eager to share his 20+ years of industry knowledge in our light-commercial and troubleshooting class. No Pressure Selling Chris Carlile has been instrumental in helping double a business TWICE in 10 years growing it from 18 million to over $77 million. As a territory manager, he earned the National Top 10 Award for outstanding performance and served on the board of directors for one of the largest Home Builders Association in the United States. Munch s Supply Terry Haworth started working in his family s HVAC business when he was old enough to carry his dad s tool box. When it closed in the early 1990s, he worked for area dealers as both an installer and service tech. He spent the last 11 years as a lead service tech and service manager for a TCS dealer. He joined Munch s Supply as an FSR in Triangle Tube Don Metrish is the Midwest Regional Manager for Triangle Tube. He has a degree in Mechanical Engineering and has been in the plumbing and heating business for over 30 years working for AO Smith, Weil-McLain & Triangle Tube. He has designed products for the water heating and boiler industries and has also been a product manager. Steve Hughes Mike Prokup Preston Meints No Pressure Selling Steve Hughes is an accomplished trainer. His passion for No Pressure Selling is rooted in his years of success as a sales manager. During that time, he built his team from three to eight full-time sales people and grew company sales from 2.5 to 11.3 million! He is thrilled to be teaching this class and supporting an industry that has made such a difference to him and his family. Prokup Media Mike Prokup is the president of Prokup Media Inc. Prokup Media publishes books as well as educational and diagnostic software for use in the HVACR industry. Michael has 20 years of experience in HVAC training development, field service and speaking. He is an approved training ally and publishing partner with both Trane and American Standard. Munch s Supply Preston Meints first learned the trade from his father while still in high school. He then joined the military and specialized in military heating and air and received his degree in the HVACR Technology and Engineering program. When he returned home, he worked for the largest Trane dealer in the country as the Installation Supervisor. He joined IR as a Trane Field Service Rep in 2013 then joined the Munch team in munchsupply.com BRIGHTON 7867 Lochlin Dr. Brighton, MI P (248) F (248) GRAND RAPIDS 5805 Weller Ct. Ste C Wyoming, MI P (616) F (616) MADISON HEIGHTS Stephenson Hwy Unit C Madison Heights, MI P (248) F (248) Munch s Supply All rights reserved _0616

Welcome to Munch University Scott Miller If I asked you if you wanted to build sales, improve operational efficiency or increase technical knowledge in 2016, what would you say?

3 Welcome to Munch University Scott Miller If I asked you if you wanted to build sales, improve operational efficiency or increase technical knowledge in 2016, what would you say? My guess is that you d like to see a positive difference in all three. I m pleased to share that Munch s Supply can help. Our Munch University classes have been created to be exactly WHAT you need WHEN you need it. Conveniently offered at our Brighton and Grand Rapids training centers, we hope you ll review the fall schedule and choose the offerings that best suit your business goals. All the best, Scott Miller Vice President, Munch s Supply President, Michigan Eliminate the Fear of the Low Price: American Standard ASSET and Trane Boot Camp* with Steve Hughes 4 days, 8-hour/day class $1,695 Ready to take your business to the next level? This offering is by far the best sales training course in the industry today. Join us to learn EACH aspect of the sales process in detail including our extensive tools (Comfort Concerns List, Wheel of Value and Estimated Energy Savings Chart). See the sales process in action and sell the entire product line based on the value that the new comfort system provides. You ll benefit from extensive role play opportunities with special emphasis on No Pressure tools to help overcome objections. Communicating Gas Furnace Troubleshooting & Product Review* with Mike Prokup 6-hour class $119 Wish you knew more about communicating gas furnaces? This class will focus on the fundamentals of communicating gas furnace setup and testing. You will learn the proper start-up procedures and sequence of operations, including lights-off and modulation sequences. In addition, testing procedures for inducer assemblies, pressure switches, flame detection circuits and limit circuit tests will be discussed. Understanding diagnostic error codes will also be reviewed. This class will ONLY cover communicating gas furnaces. Light Commercial Troubleshooting & Product Review with Bill Allen 6-hour class $75 This class will focus on diagnostics and troubleshooting for UCP and ReliaTel controls, highlighting test mode, temporary operation, and default functions to help technicians properly diagnose and repair units in as little time as possible. Class will also include introduction to light-commercial zoning, highlighting the difference between two position and modulating systems with a focus on installation, set-up and troubleshooting. Learn how commercial zoning can help you solve customer comfort issues why this is the right system for the right application. Course Descriptions Solving Air Volume Problems with Mike Prokup 6-hour class $99 Does correcting indoor air volume issues present a challenge to you? Charging with subcooling or superheat cannot be accomplished if indoor air volume is not properly adjusted. This class will teach you how to measure indoor air volume using the external static pressure measurement or heat-rise method, identify causes of improper air volume and correct, diagnose and address causes of poor air volume delivery to registers. Manual D method of duct design will be introduced along with the proper use of a duct calculator. 5.5 continuing education hours Gas Furnace Troubleshooting & Product Review with Mike Prokup 6-hour class $119 Want to learn how to properly troubleshoot gas furnaces? Upon completion, you should be able to identify and correct causes of no heat related to all stages of the ignition sequence timeline. In addition, you ll also learn service procedures for problems in single-stage and two-stage models as well as standard and variable speed gas furnaces. This class will NOT cover communicating gas furnaces. 5 continuing education hours REGISTER TODAY! *Class available to American Standard and Trane Dealers only.

4 Course Descriptions FREE CLASSES PRESENTED BY THE MUNCH TECHNICAL TEAM These classes are available in Brighton, taught by Terry Haworth and in Grand Rapids, taught by Preston Meints. S Series Furnace Installation and Configuration 4-hour class FREE This class is designed to highlight the features and benefits of the terrific new S-Series Furnace. This includes set-up procedures, wiring configurations, installation tips and procedures. This class will also review the conversions that allow the 3-way poise and other installation offerings. Plus, the flexible three-way positioning on the up-flow model will allow you to install horizontal left or horizontal right! In addition see just how simple the new design is for easy removal of the blower housing and heat exchanger. And we ll provide in-depth troubleshooting help on the newly designed control board. Heat Pumps & Dual Fuel 2-hour class FREE Ready to master heat pumps? Attend and leave knowing how to calculate the economic and mechanical balance points, set up airflow at the indoor unit along with wiring, charging and troubleshooting. Nexia & Connected Controls 2-hour class FREE Nexia represents a great opportunity for add-on sales. This class will focus on detailed installation, set-up, service and troubleshooting for Nexia and Connected Controls, 824, 850, 950. Comfortlink Zoning 2-hour class FREE Questions on Comfortlink? This class is a must! You will leave with an understanding on how to use the IOM with step-by-step installation, setup, service and troubleshooting details. Like to travel? You are invited to join us for these training sessions in Illinois*. No Pressure Selling for CSR s with Chris Carlisle* 8-hour class $295 Want to make your business more profitable? This customer service course will give you the skills you need! You ll understand the value selling approach to business as well as best practices for uncovering customer needs, dealing with difficult customers and creating a positive experience in every interaction. You ll leave with the essential knowledge of the features and benefits upgraded comfort systems can provide and a deep understanding of the vital role they play in the sales process as well as the dealership as a whole. For owners, managers or customer service representatives. Business-to-Business Selling 101 with Chris Carlisle* 2-day class $495 Perfect for owners, managers, commercial account reps and technicians, this two-day program provides an introduction into the opportunities in the light commercial marketplace. While the primary focus is replacement equipment sales, prospecting and lead generation, there is also an emphasis on maintenance and service. The detailed program covers the entire sales process from initial contact through survey, presentation and follow-up. Overcoming objections is also touched on. Trainings held at Munch s Hillside Training Center: 350 N. Mannheim Rd. Hillside, IL Recommended hotel: Holiday Inn Express, Hillside, 200 South Mannheim Rd., Hillside, IL 60162, (708) Triangle Tube: Up Close and Personal with Don Metrish 8-hour class $75 Enjoy a unique opportunity to experience Triangle Tube s livefire training facility in Elk Grove Village, IL. This training event created exclusively for Munch qualifies as factory training and gives hands-on experience with the full Triangle line, boiler installation, maintenance, set up, Smart Tanks, and more. Training held at Lyall Thresher & Associate Training Facility: 1101 Tonne Ave. Elk Grove Village, IL Recommended hotel: Wyndham, Elk Grove Village 2550 Landmeier Road Elk Grove Village, IL (847) COMPLETE THIS CLASS TO BE REGISTERED AS A CERTIFIED TRIANGLE TUBE CONTRACTOR *Please note: travel and accommodations are the attendee s responsibility, in addition to the course fee.

5 Register Today Company Name Contact Name Phone Address City State Zip Payment Method: o Munch s Charge Account P.O. # o Check Enclosed Check # o Credit Card - Please call to pay by credit card. your training request to cara.nicholson@munchsupply.com or fax to Cancellation Policy: In an effort to keep class costs at a minimum as well as providing an accurate amount of class materials and refreshments, we ask that all cancellations take place at least one week prior to the date of the class. Failure to cancel prior to one week before the class will result in your company being charged for the full amount of the class. Please note, dates are subject to change. Maximum class size is 20. Solving Air Volume Problems - $99 per person Course Selection Communicating Gas Furnace Troubleshooting & Product Review* - $119 per person o Monday, August 15-9:00 a.m. - 3:00 p.m. - Grand Rapids (Class available to American Standard and Trane Dealers only.) o Thursday, August 18-9:00 a.m. - 3:00 p.m. - Brighton (Class available to American Standard and Trane Dealers only.) o Tuesday, August 16-9:00 a.m. - 3:00 p.m. - Grand Rapids Gas Furnace Troubleshooting & Product Review - $119 o Wednesday, August 17-9:00 a.m. - 3:00 p.m. - Brighton Eliminate the Fear of the Low Price: AS ASSET and Trane Boot Camp* - $1,695 o August :00 a.m. - 4:00 p.m. - Brighton, MI (Class available to American Standard and Trane Dealers only.) Comfortlink Zoning - FREE o Tuesday, August 30-7:30 a.m. - 9:30 a.m. - Grand Rapids o Tuesday, August 30-4:00 p.m. - 6:00 p.m. - Brighton your training request to cara.nicholson@munchsupply.com or fax to See back for more classes.

6 Course Selection Light Commercial Troubleshooting & Product Review - $75 o Tuesday, September 13-8:00 a.m. - 2:00 p.m. - Grand Rapids o Wednesday, September 14-8:00 a.m. - 2:00 p.m. - Brighton Heat Pumps & Dual Fuel - FREE o Tuesday, September 20-7:30 a.m. - 9:30 a.m. - Grand Rapids o Tuesday, September 20-4:00 p.m. - 6:00 p.m. Brighton S Series Furnace Installation and Configuration - FREE o Thursday, September 22-8:00 a.m. - noon - Grand Rapids o Thursday, September 22 - Noon - 4:00 p.m. - Brighton Nexia & Connected Controls - FREE o Tuesday, October 4-7:30 a.m. - 9:30 a.m. - Grand Rapids o Tuesday, October 4-4:00 p.m. - 6:00 p.m. - Brighton These three classes are located in Illinois. Triangle Tube: Up Close and Personal - $75 per person o Thursday, September 1-8:30 a.m. - 4:30 p.m. CT - Elk Grove Village No Pressure Selling for CSR s* - $295 per person o Monday, September 19-8:00 a.m. - 4:00 p.m. CT - Hillside Business-to-Business Selling 101* - $495 per person o September :00 a.m. - 4:00 p.m. CT - Hillside your training request to cara.nicholson@munchsupply.com or fax to

EPA and NATE Testing Selection According to a survey by Decision Analyst Inc., 90 percent of consumers prefer a certified HVACR technician to service their heating and cooling systems.

7 EPA and NATE Testing Selection According to a survey by Decision Analyst Inc., 90 percent of consumers prefer a certified HVACR technician to service their heating and cooling systems. It is no surprise that consumers want a job done right the first time. Call-backs are not only expensive to you and inconvenient to your customers, they can undermine the relationships with your customers you have worked so hard to establish. Do not let an inexperienced, non-certified technician put your business at risk. Testing can be arranged for training centers at any of our seven convenient locations. PLEASE NOTE: TESTING WILL BE HELD AT LOCATION REQUESTED BELOW. EPA Testing Test Date: 09/08/2016 Fee: $75 The EPA passed regulations concerning the proper handling of refrigerants (Clean Air Act, Section 608). In an effort to guarantee that service persons have read and understand these regulations, the EPA requires that all service persons pass an exam and become certified in proper refrigerant handling techniques. NATE Testing Test Date: 09/28/2016 Fee: See below Munch s Supply offers four exam and pricing options for NATE testing. See below for complete details. TEST EPA Testing 09/08/2016 2:00 p.m. - 4:00 p.m. PRICE PER ATTENDEE $75 TOTAL Name Testing Location Company Name Purchase self-study guide at your local Munch s Supply branch to prepare prior to the exam. Questions? Please call Cara at NATE Testing: Complete Package Includes Core Exam + One Special Exam and Study Guides 09/28/2016 1:00 p.m. - 5:00 p.m. You must pass both the core and one specialty exam to be NATE Certified. Choose one: o Air Distribution Service o Air Distribution Installation o Air Conditioning Service o Air Conditioning Installation o Heat Pump (includes A/C) Service o Heat Pump (includes A/C) Installation o Gas Heating Service o Gas Heating Installation o Oil Heating Service o Oil Heating Installation $379 BEST VALUE! NATE Testing: Specialty Exam Only Ideal for contractors who have passed a core exam within the grace period. $160 09/28/2016 1:00 p.m. - 5:00 p.m. You must pass both the core and one specialty exam to be NATE Certified. Choose one: o Air Distribution Service o Air Distribution Installation o Air Conditioning Service o Air Conditioning Installation o Heat Pump (includes A/C) Service o Heat Pump (includes A/C) Installation o Gas Heating Service o Gas Heating Installation o Oil Heating Service o Oil Heating Installation NATE Testing: Core Exam Only Ideal for contractors who have passed a specialty exam within the grace period. $160 09/28/2016 1:00 p.m. - 5:00 p.m. NATE Testing: Self Study Guides Ideal for reference, choose as many as you need. $49 ea o Core Essentials o Air Distribution o Air Conditioning o Heat Pump (Includes A/C) o Gas Heating o Oil Heating Name (required) Company Name NATE ID (if applicable) Testing Location IMPORTANT: To receive your NATE study guide, payment must be made at the time of pick up. If you have an open charge account with Munch s Supply, the NATE study guide will be billed to your account under existing terms. The cut-off date for registration is 09/09/2016. PLEASE NOTE: Cell phones, Blackberries, scientific calculators, etc. WILL NOT be allowed in the testing room. If they are brought in, they will be collected by the testing proctor, and returned to you after the testing is complete. ALL TESTING MATERIALS WILL BE PROVIDED BY MUNCH S SUPPLY.

/ I N S T I T U T E t r a i n i n g c a t a l o g f a l l 2015

/ I N S T I T U T E t r a i n i n g c a t a l o g f a l l 2015 INSTITUTE t r a i n i n g c a t a l o g / fall2015 / TABLE OF CONTENTS fall 2015 training catalog SPECIAL TRAINING COURSE Why Train At RSC? Award Winning Instructors Fall Semester Courses (12 week courses)