Child Welfare Services New System Project
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1 Child Welfare Services New System Project Quarterly Legislative Briefing November 28, 2017 CWDS / Child Welfare Digital Services CWDS / 1
2 Agenda Overview Project Vision Core Strategies CWDS Solution Budget Procurement County Perspective Product Development CCR Challenges & Improvements CWDS / 2
3 Overview Tony Fortenberry CWDS / 3
4 Project Vision Child Welfare Digital Services (CWDS) will provide a new technology platform and suite of digital services to be released incrementally over the next few years. The new digital services are being developed as a collection of web applications, accessible from both computers and mobile devices. The new digital services leverage the principles of Agile methodology, user-centered design, and free/open source software (FOSS). The new digital services will provide an intuitive user experience and new capabilities not currently provided by legacy systems. The new digital services will replace the mainframe-based Child Welfare Services / Case Management System (CWS/CMS) in service since CWDS / 4
5 Core Strategies User-Centered Design Agile Development Methodology Open Source Technology Modular Procurement Iterative Software Releases (Publishing) Emergent Technical Architecture Development and Operations (DevOps) Project Lifecycle CWDS / 5
6 CWDS Solution Postgres (New Data) Interface Partners (CDCR, SDM) CBC Licensing Information System CICS-COBOL Role-based Authorization CWS/CMS DB2 Application Program Interface Search Engine ADABAS DB CALS FAS Legacy CWS/CMS Workstation Child Welfare Digital Services Presentation Field Automation System (HQ Domino Data) Regional Office FAS Regional Office FAS Regional Office FAS Workers Using Digital Services (Child Welfare & Licensing) CWDS / 6
7 CWS-NS Budget FY OSI Spending Authority Budget Item Budget Actual Expenditures Projected Expenditures Total Actuals/ Projections Expenditure Utilization Rate Personnel Services 11,883,786 2,368,234 9,515,552 11,883, % Other OE&E 3,046, ,626 2,895,096 3,046, % Data Center Services 400, , , , % Facilities 1,421, ,224 1,162,121 1,421, % Contract Services 65,295,891 7,152,538 58,143,353 65,295, % Hardware & Software 4,116, ,695 3,606,502 4,116, % Enterprise Services 4,191, ,242 4,052,654 4,191, % OSI Spending Authority Total 90,355,837 10,683,826 79,672,011 90,355, % CDSS Local Assistance Budget Item Budget Actual Expenditures Projected Expenditures Total Actuals/ Projections Expenditure Utilization Rate Contract Services 2,584, ,399 2,293,421 2,584, % Other OE&E 15,234,312-15,234,312 15,234, % County Participation Costs 68,338,542-68,338,542 68,338, % CDSS Local Assistance Total 86,157, ,399 85,866,275 86,157, % CDSS State Operations Budget Item CWS-NS Budget/Expenditure Report Summary Budget Actual Expenditures Expenditures Projected Expenditures Total Actuals/ Projections Expenditure Utilization Rate Personnel Services 1,930,359-1,930,359 1,930, % Facilities 568, , , % Other OE&E 224, , , % CDSS State Operations Total 2,722,856-2,722,856 2,722, % CWS-NS Project Total 179,236,367 10,975, ,261, ,236, % CWDS / 7
8 Procurement Tony Fortenberry CWDS / 8
9 Procurement Summary CWDS Procurement Initiatives Contract Execution Award To Technology Platform Team 1 (TPT 1) Jun-16 Taborda Solutions Digital Service Intake Aug-16 Case Commons Business Rules Extraction Certification, Approval, and Licensing Services (CALS) Nov-16 Xfusion Technologies Implementation Services 1 (Intake/Strategy) Jan-17 OnCore Consulting Digital Service CALS Jan-17 Cambria Solutions Data Project Manager Feb-17 Natoma Technologies Technology Platform Team 2 (TPT 2) Apr-17 HHS Technology Group Digital Service Case Management 1 Jun-17 Cambria Solutions Digital Service Case Management 2 Jun-17 Accenture DevOps 1 Engineering Jun-17 Civic Actions Engineering and Technical Management Services Sep-17 Oak Technical Services Technology Platform Team 3 (TPT-3) Oct-17 HHS Technology Group Agile Coach 2 Oct-17 Cambria Solutions DevOps 2 Service Desk Oct-17 E.K. Associates Technology Platform Team 4 (TPT-4) DevOps 3 Engineering Digital Service CALS 2 Digital Service Court Processing Digital Service Application Development Digital Service Resource Management Implementation Services Organizational Change Management (OCM) Services Training Development Services Training Delivery Services Dec-17 Mar-18 Mar-18 Mar-18 Mar-18 Jan-19 Mar-19 Mar-19 Mar-19 Mar-19 CWDS / 9
10 Contract Roadmap CWDS / 10
11 Procurement Status (1 of 2) CWDS / 11
12 Procurement Status (2 of 2) CWDS / 12
13 County Perspective Penni Clarke CWDS / 13
14 Product Development Kevin Gaines CWDS / 14
15 Digital Services Digital Services CWDS Web (Development) CWDS Technology Platform (Development) CWDS Infrastructure (Development) Intake (Development) Certification, Approval and Licensing Services (CALS) (Development) Case Management (Development) Court Processing (Procurement) Eligibility (Planning) Resource Management Financial Management Administration Implementation Support Services (Active) CWDS / 15
16 Product Development Teams Q3-Q > Application Dev Intake CALS 2 CALS 1 Case Management 4 Case Management 3 Case Management 2 Case Management 1 Financial Resource Court Data Infrastructure TPT-1 TPT-2 TPT-3 TPT-4 CWDS / 16
17 Snapshot Delivery (Dates may shift due to Agile development priorities/process) 1. December December January 24 Delivery to Core County CWDS Participants Delivery to Core Counties Delivery Statewide Intake Development Activities Design Ops Components Technology Platform Activities Performance and Production Environments Network / Infrastructure Activities Security Activities Service Desk Activities Release Management Activities Implementation CWDS / 17
18 Roadmap (15 Month Excerpt) This roadmap is a logical model illustrating general time frames which may shift due to Agile development priorities. CWDS / 18
19 CCR Kevin Gaines CWDS / 19
20 Continuum of Care Reform (CCR) Most CCR-related features will be in the Case Management digital service In discovery phase; user research underway Exploring automation solutions for strengths and needs assessment CWDS / 20
21 Challenges & Improvements Kevin Gaines CWDS / 21
22 Challenges Procurement Timeline Continuing to streamline procurement process Request for Offer (RFO) flow has improved, but timelines remain challenging Working in partnership with Office of Systems Integration (OSI) and California Department of Technology (CDT) to continually improve Agile Development Pre-Qualified (ADPQ) vendor pool expanded to include 24 vendors Maturity of Technical Environments Still in Progress Quality Assurance (QA) / code analysis tools Consistent identification of technical debt Quality and conciseness of stories in development backlogs Recruitment / Staffing Attracting strong talent to public service Long hiring lifecycle Compensation below market Agility in changing staff positions as needs evolve CWDS / 22
23 Improvements Product Development / Technical Achievements Security engineering Development pipeline Elastic infrastructure Migration to JIRA+Confluence Portfolio tools and dashboard Team data portals Progress Made on Recruiting Key Positions Enhanced recruiting strategy Established technology leadership positions (Product Advisor, Development Advisor) Improved Communications & Transparency Roadmap graphic Ensure consistent content across all communication vectors CWDS / 23
24 Resources California Child Welfare Digital Services CaliforniaCWDS/ child-welfare-digital-services CWDS / 24
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